Amendment_2_Atch_1_Web_Application_IDIQ_SOW_Version_(2)_1-16-14_Final.docx

zSP

SP3300-14-R-0001

Amendment 0002 Attachment 1

STATEMENT OF WORK

FOR

DLA INFORMATION OPERATIONS NEW CUMBERLAND

WEB APPLICATION SUPPORT SERVICES

AT DLA INFORMATION OPERATIONS, NEW CUMBERLAND, PA

LOCATED AT SUSQUEHANNA, PA

16 January 2014

SECTION 1 INTRODUCTION

1.0.1. The Defense Logistics Agency (DLA) Information Operations at New Cumberland has developed web applications that serve as graphical user interfaces (GUI) to DLA Distribution users for retrieving mission critical data from the Distribution Standard System (DSS) Data Store without stressing or competing with mainframe transactional processes. The web applications are used by users at the DLA Distribution Headquarters and the 29 locations worldwide they support as well as other Defense Logistics Agencies.

1.0.2. The Defense Logistics Agency (DLA) Information Operations at New Cumberland is responsible for developing, testing, migrating and maintaining web applications in support of DLA Distribution, its worldwide depots and military customers. These responsibilities require generating new code and updating existing code to meet business requirements as defined by customers of DLA Information Operations in New Cumberland.

1.0.3. This document contains brief descriptions of the type of work required and the qualifications required for each labor category. Task orders issued will contain detailed specific tasks to be performed and timeframes for completion. At the discretion of the Government a projection for needed man power on specific task orders may be given. The Government has determined the need to provide the estimated man power in the SOW for Task Order 0001. The Contractor shall provide all project management and supervision necessary to perform the tasks ordered. A Task Order specifies and authorizes work to be accomplished by the Contractor to satisfy task requirements.

1.0.4. The Contractor shall begin task order performance within 30 calendar days of the effective date of a Task Order award. If the Government so decides, a Task Order may specify shorter periods for the beginning of the Task Order performance. The Contractor may be required to perform task orders simultaneously. The Contractor must be capable of providing a ready workforce with the ability to obtain the appropriate personnel clearances (See 2.6 Personnel Security Clearance), and IT eligibilities. (See 2.6 Information System Security and 2.6.1 DoD Common Access Card (CAC)).

SECTION 2 GENERAL CONDITIONS AND REQUIREMENTS

2.1 Scope of Work:

A. DLA Information Operations requires Enterprise Web Application Maintenance and Development Support to provide Advanced Web Application Support in the maintenance and enhancement of existing web applications throughout DLA Distribution and all associated distribution locations. The objective is to utilize on-site contractual support to augment DLA Information Operations at New Cumberland expertise to maintain and/or enhance the existing web applications, rationalize existing systems for consolidation, and troubleshoot and resolve all related programmatic problems that require DLA Information Operations at New Cumberland expertise and reach back to include technical support for all DLA Distribution locations.

B. Advanced Web Application Support – Contacts vendors for warranty issues for both hardware and software. This level of support requires communication with vendors or other Government agencies to accomplish the resolution for the most complex hardware and software issues, locally and at all DLA Distribution sites.

Contractor technical support is required to provide application maintenance when problems occur that affect the operations of the DLA Distribution and the Control Change Board (CCB) will be assigned by written task and will alter the functionality, look-feel, or reporting process of the tasked program. Application changes will include additional web interface features, streamlining management tools to decrease manual efforts, changing database definitions and structures, modernize reporting requirements, and other products to meet changes in regulatory requirements. All web applications listed in Section 6.1, WEB Application Support Table are Government developed.

i. The scope of effort will also include Contractor support to generate new code and update SharePoint 2010 programming.

C. This is a non-personal service contract to provide on-site support at the DLA Distribution Headquarters facility located in New Cumberland, Pennsylvania. The Government will not exercise any supervision or control over the Contractor’s employees performing the services required for each specific Task Order. Such contract employees shall be accountable solely to the Contractor who, in turn is responsible to the Government. All contract personnel attending meetings, answering Government telephones, corresponding by e-mail, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of the members of the public that they are Government officials. All Contractor employees shall wear ID badges conspicuously on his or her outer clothing above the waste at all times and shall identify themselves as Contractors while in the work place and at meetings.

2.2 GENERAL OPERATION CONDITIONS

A. This Section provides general information relating to the conditions of operation and general requirements relating to the Web Application support services performed by DLA Information Operations at New Cumberland, PA located at Susquehanna, PA.

2.2.1 PLACE OF PERFORMANCE

A. Work will be accomplished primarily at DLA Distribution Susquehanna, PA 17070 DLA Distribution Susquehanna, New Cumberland, PA.

B. Contractor employees may be required to travel to any site CONUS supported by DLA Distribution as deemed necessary.

C. Travel costs will be paid for in accordance with the Joint Travel Regulations. Receipts for all travel expenses must be provided when the travel voucher is submitted.

D. Offsite work may be authorized at the discretion the Government on specific Task Orders. The contractor shall have onsite FTE's on all released task orders.

2.2.2 PERIOD OF PERFORMANCE

A. The period of performance will be established for a one year base period with four-one year option periods. Continued funding for task orders is contingent upon an acceptable level of performance.

2.2.3 INTERACTIONS WITH OTHER GOVERNMENT ORGANIZATIONS

A. The Contractor’s primary interaction with the Government shall be through the Contracting Officer (KO) and the Contracting Officer’s Representative (COR). The COR will perform the following.

1. Perform all COR functions.

2. Perform quality assurance evaluations of the Contractor’s performance.

3. Provide the primary interface between the Contractor and the host installation and DLA Headquarters.

4. Perform other inherently governmental functions or other functions not part of this support services.

2.2.4 FEDERAL HOLIDAYS

Federal holidays generally observed by government personnel include:

Observed Federal Holidays

In the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed for a regularly scheduled workday, the Contracting Officer (KO) or designee will determine and advise the contractor on whether services are required for that day.

2.2.5 CURRENT DUTY HOURS AND ACCESS TO THE HOST INSTALLATION

A. Work will primarily be accomplished at the DLA Information Operations at New Cumberland location Monday through Friday from the hours of 0600-1700 hours.

B. On-call after hours work shall be required as deemed necessary by the COR. Support shall be provided via telephone, on-site, or remotely using Government furnished equipment (GFE), as deemed necessary.

C. Due to changing traffic requirements brought on by construction, changing missions, and security concerns within the host installation, access to the host installation is subject to change, sometimes with little or no warning. Inbound and outbound traffic restrictions exist.

2.3 KEY PERSONNEL

2.3.1 PROJECT MANAGER

The Contractor shall designate a Project Manager for the duration of the contract. There will be only one Project Manager Position, which is the only Key Personnel position for the contract. The individual in this position will manage the contract, as well as each task order, and may be required to perform administration and control over personnel on multiple task orders simultaneously. In the performance of these duties, the Contractor shall possess the basic knowledge and skills required to plan, control, manage, and shall be responsible for the successful completion of the work and shall be qualified to be the Contractor’s on-site supervisor and POC for Government representatives. The Project Manager shall be able to provide overall supervision for Contractor employees to include, but not limited to, planning and managing the project professionally, ensuring that work is scheduled properly to obtain maximum use of resources; ensuring that accurate and timely reports are provided. Has the authority to resolve problems, allocate resources, manage personnel, and monitor operation performance taking direction from the Government to ensure complete satisfaction.

Upon notification, the Project Manager shall be available to communicate with Government personnel within one (1) hour during normal duty hours and within two (2) hours outside of normal duty hours. The Contractor shall provide the name, telephone number (to include mobile telephone and pager, as applicable) and e-mail address of the Program Manager in writing at the start of the contract.

In the event of the replacement of the Project Manager, the Contractor shall notify the KO or designee, in writing, of such replacement. The name, telephone number (to include mobile telephone and pager, as applicable) and e-mail address of the replacement Project Manager shall be provided to the KO or designee at least 15 calendar days prior to a planned replacement and within 24 hours following an unplanned replacement.

2.4 PERSONNEL QUALIFICATIONS AND CERTIFICATIONS

The Contractor shall be responsible for obtaining all necessary licenses and certifications and for complying with all applicable Federal, State, and local laws. The Contractor shall maintain updated copies of any applicable licenses and certifications for all employees and make them available to the Government upon request.

All Contractor personnel must be proficient in reading and capable of communicating effectively in English.

All Contractor personnel performing tasks under this SOW shall have appropriate level DoD 8570 IT level certifications for Information Assurance Technical (IAT) as identified in Table 2.4.1, IAT Certification Requirements.

Table 2.4.1, IAT Certification Requirements

NOTE: Refer to Section 3.2 for Acronym Definitions

* All tasks performed under this SOW are categorized under Information Assurance Technical (IAT) Level II positions as outlined in DoD 8570.01-M. No waivers or extensions will be provided for mandatory DoD IA or DLA CE certification requirements. Contractor personnel who fail to maintain the required certifications are subject to KO directed removal for performance under Section 2.5 of the SOW.

Personnel assigned to or utilized by the Contractor in the performance of this contract shall possess the qualifications and skills set forth below and shall be fully capable of performing in an efficient, reliable, and professional manner. If the KO or COR questions the qualifications or competence of any person performing under a task order, the burden of proof that the person is qualified as prescribed herein shall be upon the Contractor.

The Contractor shall be responsible for obtaining all necessary licenses and certifications and for complying with all applicable Federal, State, and local laws. The Contractor shall maintain updated copies of any applicable licenses and certifications for all employees and provide copies to the COR.

Contractor personnel that operate motor vehicles shall maintain a valid state driver’s license with all class and commodity endorsements required by Public Law 99-570 and state law for the type of vehicle operated.

2.5 TECHNICAL PERSONNEL

2.5.1 PERSONNEL RECRUITMENT AND QUALIFICATIONS

The Contractor shall implement a continuing recruiting program such that the Contractor can respond to urgent and phased surge and mobilization requirements. Personnel assigned to or utilized by the Contractor in the performance of this contract shall, as a minimum, meet the experience, educational, or other background requirements set forth below and shall be fully capable of performing in an efficient, reliable, and professional manner. If the KO questions the qualifications or competence of any person performing under the contract, the burden of proof that the person is qualified as prescribed herein shall be upon the Contractor.

Personnel assigned to or utilized by the Contractor in the performance of this contract shall meet the experience, educational, and other background requirements set forth below and shall be fully capable of performing in an efficient, reliable, and professional manner.

The Contractor shall not employ any person who is not a citizen of the United States and who does not have the requisite security check as set forth in paragraph 2.6 Personnel Clearance.

2.5.2 REQUIRED SKILLS FOR ALL PERSONNEL:

A. Proven knowledge of programming a distribution network system, such as: building distribution Hub and Spoke Networks, Lanes, SKUs (item-location combinations) and assigning inventory levels at world-wide depots. This includes knowledge of integrating restrictions, business rules to build a world-wide network, extracting demand for all stockable items at all stockable locations (dual channels) from a history table, implement System Change Requests (SCRs), and performing planned and dynamic deployment of material movement.

B. Good Communication/Analytical skills

C. Working knowledge of Internet/Intranet/Extranet architectures and security of each with emphasis on how it applies to domains in a Windows environment.

D. Capability to identify problems, debug and resolve application malfunctions.

E. Ability to analyze, diagnose, recommend and implement solutions for application problems.

F. Proven knowledge of automating data transfer between mainframe (OS390), mid-tier (Windows and Unix, and desktop platforms, automatic conversions from EDCDIC to ASCII, data scrubbing/normalization, and data loads. The ability to fully automate and compress/decompress on the fly is absolutely mandatory.

G. Working capability designing and maintaining database structure, the database engine, dictionaries, data integrity, security, user accounts, jobs, roles, indexes, complex SQL statements and all necessary structures in a distributed application environment.

H. Working knowledge of the Common Runtime Language (CLR) virtual machine component of Microsoft’s .Net 2.0, stored procedures written in VB.Net and C# within a 64-bit platform.

I. Ability to understand and abide by the Mobile Code policy, OPSEC (Operational Security) and other DoD, DLA, and DLA Distribution Internet and Intranet and Information Assurance guidance, policy, and directives. Examples may include the ability to correct SQL Injection or Cross Script Vulnerabilities of an application program.

J. Knowledge of the IBM MQ Series data transfer server, the Microsoft Data Transfer System, and the File Transfer Protocol and controlling each with automated triggers.

K. Working knowledge and understanding of transferring web applications and mainframe data to Microsoft SharePoint Portal servers.

2.5.3 SENIOR WEB DEVELOPERS SKILLS

2.5.3.1 The Senior Web Developers shall collectively have working knowledge and hands on use of the following tools, languages, databases and IT infrastructure as listed in the table below, to include current versions or later. Future task orders may not require all skills listed below in the table for Senior Web Developers. The Government will identify which skill sets are required for individual task orders for Senior Web Developers.

Visual Studio 2008 & 2010 Team Foundation Server Altova XMLSpy DataStudio Crystal Reports

IIS 7.0 – 7.5

.NET Framework 2.0 – 4.0 508 Compliance

VB6

DHTML/XHTML

PL-SQL

Perl

VB.NET

T-SQL

ASP.NET

C# Classic Asp

XML

JavaScript VB Script

DB2

ORACLE 11g MS Access Oracle 10g Computer Associates Datacom SQL Server 2003/2008R2

Data ETL MS Office 2010 Active Directory BMC Remedy

SFTP

SharePoint 2010 IBM MQ Series

2.5.4 JUNIOR WEB DEVELOPERS SKILLLS

2.5.4.1 The Junior Web Developers shall have working knowledge and hands on use of the following tools, languages, databases, third party libraries and IT infrastructure as listed in the table below, to include current versions or later.

IIS 7.0 – 7.5

.NET Framework 2.0 – 4.0 508 Compliance

VB.NET

T-SQL

ASP.NET

C# Classic Asp

XML

JavaScript VB Script

SQL Server 2003/2008R2

2.6 SECURITY

A. The Homeland Security Presidential Directive 12 (HSPD-12) dated 27 August 2004 has established criteria for contractors who require a Common Access Card (CAC) for either physical access to a U.S. Government controlled installation or access to government information technology (IT) systems. The Government requires Personnel Security Investigations (PSI) to establish that applicants or incumbents either employed by the Government or working for the Government under contract are suitable for the job and/or are eligible for a public trust position. These positions have been designated as IT Level II and require a Secret clearance. Contractors shall be required to provide appropriate background investigation for IT-II with Secret clearance as required in accordance with DoD 5220.22-M, “National Industrial Security Program Operating Manual” (NISPOM) and DoD 5200.2-R. The appropriate background investigation for IT-II with Secret clearance is a National Agency Check with Local Agency Check and Credit Check (NACLC). The Contractor shall forward their employee clearance information to:

DLA Intelligence Office ATTN: Personnel Security Officer 2001 Mission Drive New Cumberland, PA 17070

B. All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering a U.S. Government installation, shall abide by all security regulations and policies of the installation including access badges, parking, access to controlled or restricted areas, classified information, controlled unclassified information, data and IT resources.

C. DLA reserves the right to direct the removal of an employee, whose actions, while assigned to this contract, clearly conflict with the interests of the Government, regardless of prior clearance or adjudication status. DLA also reserves the right to direct the removal of an employee for misconduct, security violations, or performance reasons. The reason for removal shall be fully documented in writing by the Contracting Officer. When and if such removal occurs, the contractor shall assign qualified personnel to any vacancy(s) thus created within 10 working days. This action does not relieve the contractor from total performance of the contract tasks specified herein.

D. Contractor shall return all government issued identification, access badges, and vehicle passes to the KO or COR upon termination of service.

2.6.1 The provisions outlined above apply to the prime contractor and any subcontractors the prime contractor may employ during the course of this contract. No contractor personnel performing sensitive duties shall be allowed to commence work on this effort until his or her trustworthiness has been favorably adjudicated. DoD Common Access Card (CAC)/access identification badge (id badge)/electronic key card.

Every Contractor employee shall obtain and possess a DoD Common Access Card (CAC) and an Access ID Badge as required. Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary Automated Information System (AIS) access pending final adjudication of the PSI, the Contractor shall submit to the KO a request for the DoD CAC and ID Badge.

The Contractor shall safeguard CAC and ID Badges furnished to them. Contractor employees shall not share CAC and ID Badges. Each Contractor employee shall wear the ID Badge conspicuously on his or her outer clothing above the waist at all times while working on the installation. Personnel may be challenged and removed from the work area or denied access to the host installation if the ID Badge is not worn.

In the event that a Contractor employee damages or loses his or her CAC and ID Badge, the Contractor shall report the lost or damaged CAC and ID Badge within two (2) working hours of damage or loss to the KO or COR who will arrange for a replacement CAC or ID Badge. The Government will issue the Contractor employee a temporary ID Badge to be used for an eight to ten (8-10) working day waiting period until a new permanent ID Badge is issued. The Contractor shall return all government-furnished CAC or ID Badges to the Government either within one (1) working day of the completion of the contract or upon termination of an individual’s employment, whichever comes first. Contractor personnel failing to return their Government CAC or ID Badge are subject to criminal charges under USC Title 18, Chapter 1, Section 499 and 701.

The KO or COR will provide and maintain electronic key cards for the security access system. The electronic key card allows access to specific controlled areas of the facilities. The KO or COR will approve and provide the electronic key cards to the Contractor for access to the facilities.

2.7 INFORMATION SYSTEM SECURITY

Upon favorable review and initiation of the PSI to establish the suitability of an employee for the job and the approval for temporary AIS access pending final adjudication, but not less than fourteen (14) working days prior to the employee’s start date, the Contractor shall request Information Technology (IT) eligibility for an employee requiring access and passwords to the government-furnished data systems. All positions involving computer activities require a minimum IT II category eligibility. The Contractor shall submit a Contractor Investigative Request (CIR) and a DD Form 2875 for temporary IT II eligibility, with final eligibility contingent upon receiving a favorably adjudicated background investigation.

All Contractor personnel provided with access to government-furnished computers and systems shall observe local AIS security policies and procedures as provided by the KO or COR. The Contractor shall notify the KO or COR within 12 hours when, for reasons of personnel resignation, reassignment, termination, or completion of portions of the contract, Contractor personnel no longer require access to government systems.

The Contractor shall observe all copyright agreements. In the interest of protecting government systems from computer viruses, the Contractor shall not use public domain software nor shall Contractor personnel download software from public bulletin boards or Internet websites. The Contractor shall use only commercial off-the-shelf (COTS), Contractor-developed, or government-furnished software in performance of the contract requirements. Should the introduction of a computer virus or malicious destruction of computer software, stored information, or hardware result from the use of public domain software or from software taken from a public bulletin board or Internet website, the Contractor shall be required to repair the damage and incur all costs at no expense to the Government and without impact on delivery schedules.

2.7.1 CONTACT OF A SUSPICIOUS NATURE

Contractor personnel who have been contacted under suspicious circumstances shall report that contact immediately, either verbally or in writing, to their supervisor who shall report it within two (2) hours to the KO or COR for action. Key contacts for reporting purposes are defined as:

1. Contact with an individual (regardless of nationality) that suggests to the Contractor employee that an intelligence gathering or terrorist organization may have targeted him or her for possible intelligence exploitation.

2. A request by anyone (regardless of nationality) for illegal or unauthorized access to classified or unclassified sensitive information.

3. Contact with a known or suspected intelligence officer from any country.

4. Contact with a foreign diplomatic establishment, whether in the U.S. or abroad, for personal or official reasons. Certain Contractor personnel in positions designated as “sensitive” by the Government may also be required to inform their chain of command in advance of the nature and reason for contacting a foreign diplomatic establishment or travel to countries on the State Department list whose interests may be adverse to the United States.

Additionally, Contractor personnel who have information about activities pertaining to espionage, terrorism, unauthorized technology transfer, sabotage, sedition, subversion, spying, treason, unauthorized release of classified or unclassified controlled information, or unauthorized intrusions into automated information systems shall report that information immediately to the KO or COR for action.

2.7.2 SAFEGUARDING INFORMATION

The Contractor shall not allow access or disclosure of information regarding the operations of DLA to any government agency, non-government agency, or individual unless specifically authorized by the KO or COR. The Contractor shall provide documents and files requested by such parties to the KO or COR within one hour of receipt of the authorized request.

The Contractor may be required to access data and information that is proprietary to a government agency or contractor or that is of such nature that its dissemination and use other than as specified in this contract would be adverse to the interests of the Government or others. The Contractor and its personnel shall not divulge or release data or information developed or obtained under performance of this contract except to government personnel who are authorized to receive the information or upon written approval of the KO or COR. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend other than as specified in this contract.

Disclosure of information regarding operations and services of DLA to persons not entitled to receive it, or failure to safeguard any classified information that may come into the Contractor’s control in connection with work under this contract, may subject the Contractor, its agent, or its employees to criminal liability under USC Title 18, Crimes and Criminal Procedure, Part I, Crimes, Chapter 37, Espionage and Censorship, Sections 793, Gathering, Transmitting or Losing Defense Information, and Section 798, Disclosure of Classified Information. Neither the Contractor nor its employees shall disclose or cause to be disseminated any information concerning the operations of the activity which could result in, or increase the likelihood of, the possibility of a breach of DLA’s security or interrupt the continuity of DLA’s operation.

2.7.3 POTENTIAL OPERATIONAL CONTRAINTS

Force Protection Conditions (FPCONs) may affect access to the host installations and DLA facilities. The FPCON is established by the host installation or higher national command authorities, and the Installation Commander is responsible for implementing the proper response to progressive levels of terrorist threats. FPCONs are normally displayed at most entrance gates, building entrances and office entrances. The Contractor shall adhere to and operate IAW any restrictions imposed as a result of a FPCON. Measures implemented under the various levels of terrorist threat may impact the Contractor’s normal operational approach to IT support services. The Contractor shall ensure that IT support services are sustained during heightened security measures.

2.8 ENVIRONMENTAL, SAFETY AND OCCUPATIONAL HEALTH (ESOH)

The Contractor shall formulate and maintain a written safety and health plan and make available to the Government upon request. The written plan shall include the details of the Contractor’s responsibilities, method of program implementation, and how hazards and deficiencies shall be identified and corrected. It shall detail Contractor personnel responsibilities for: protection of Government property and safety of others, personnel responsibilities for reporting all mishaps, and establish procedures for reporting to correcting unsafe conditions, hazards, or practices. The Contractor shall have a central POC for safety and health related issues. The POC shall be identified in writing to the KO or COR.

The Contractor shall ensure employees have safety education when engaged in activities involving Government facilities, personnel, or equipment.

The Contractor shall notify the KO or COR immediately after the occurrence of all accidents and incidents resulting in either personal injury, loss of life, impact to the environment or property damage to a government facility or equipment. The Contractor shall submit a completed copy of DLA Form 1591 and supplemental information within four (4) working days of the accident or incidents.

The Contractor shall require their personnel to wear personal protection equipment (PPE) (i.e. safety shoes or safety boots, hearing protection, eye protection, gloves, safety harnesses) during the performance of this contract in accordance with OSHA standards. The Government will not be responsible for furnishing or paying for the cost of PPE.

The Contractor shall comply with all federal, state, and local environmental laws to include but not limited to Resource Conservation and Recovery Act (RCRA), Safe Water Drinking Act (SWDA), the Clean Air Act (CAA), and Federal Facilities Compliance Act (FFCA).

2.9 PREPAREDNESS EXERCISES

As directed by the KO or COR, the Contractor shall participate in preparedness exercises relating to security disaster preparedness and response, wartime response, and emergency and environmental and similar preparedness exercises.

The Contractor shall participate in emergency and recall notification and personnel accountability exercises. The Contractor shall establish emergency notification and recall and personnel accountability procedures in accordance with DoDI 3001.02, Personnel Accountability in Conjunction with Natural or Manmade Disasters, and test those procedures twice a year when directed by the KO or COR. During the exercise, the Contractor shall determine the status and whereabouts of assigned personnel, report the status of each Contractor employee to the KO or COR within established timelines, and continue to report periodic status until further direction by the KO or COR. The Contractor shall follow their personnel accountability procedures in the event of a real emergency as directed by the KO or COR.

2.10 PHASE-IN PERIOD

A. A phase-in period may be required to allow for a smooth and orderly transfer of the IT support services from an incumbent Contractor to a new Contractor or during new initial Contractor support startup to include Government provided training. The Contractor shall participate in the phase-in period during which time the incumbent Contractor shall continue to perform the IT support services.

B. The Government reserves the right to include a phase-in period in any task orders where it is determined necessary.

C. Within five (5) calendar days from the effective date of the task order, the Contractor shall complete all required hiring actions for the PM. Within 20 calendar days of the effective date of the task order, the Contractor shall complete all hiring actions for personnel required to perform the requirements of the task order and complete any associated training and certification requirements. The Contractor shall ensure that all new employees are trained and ready to begin working on the first day of full performance.

SECTION 3 DEFINITIONS AND ACRONYMS

3.1 DOD DICTIONARY

The DoD Dictionary of definitions and terms is available on the Internet at: http://www.dtic.mil/doctrine/dod_dictionary/.

3.2 ACRONYMS

SECTION 4 GOVERNMENT-FURNISHED PROPERTY (GFP), SYSTEMS, TRAINING AND SUPPORT SERVICES

4.1 GENERAL INFORMATION

The Government will provide access to resources and information to include Government transactional data systems required in the performance of this SOW.

The Government will furnish training for Contractor personnel on the Government data systems to be used in performance of this SOW.

The Government will provide on-site office space with furniture, to include desktop computer and network printer, office supplies and desk telephone. This office space will be located at DLA Distribution Susquehanna, PA.

At no cost to the Contractor, the Government will furnish the services to be used exclusively to perform the requirements of this contract that include custodial services, refuse and recycling collection, government forms, emergency medical services, police and fire protection, telephone and utilities.

All materials, equipment or supplies (i.e. lift equipment, tools and parts) that contractor personnel will need to perform this requirement at DLA Information Operations at New Cumberland, PA located at DLA Distribution Susquehanna; PA will be furnished by the Government.

The Government will provide all hardware necessary for the Web Application upgrade.

SECTION 5 CONTRACTOR RESPONSIBILITY FOR GOVERNMENT FURNISHED EQUIPMENT AND TRAINING

5.1 CONTRACTOR-FURNISHED TRAINING

The Contractor shall provide training (not designated as Government furnished) which may be required for Contractor personnel to comply with the contract requirements. The Contractor shall be responsible for all costs associated with this training. The Contractor shall maintain copies of training records, designation letters and certificates on site and make them available for the KO or COR to review upon request. The training records shall include, at a minimum, the name of the employee, the name of the course, the source of the training, a description of the training provided and the date the employee successfully completed the training. The Contractor shall furnish the following training:

1. COMBATING TRAFFICKING IN PERSONS (CTIP). DoD requires Contractor employees to complete CTIP Computer Based Training (CBT) within 30 days of employment and thereafter on an annual basis. Training time for the completion of this course is approximately 20 minutes. This training is available online at http://www.dodig.mil/Inspections/IPO/combatinghuman.htm.

1. INFORMATION ASSURANCE (IA). This training is required for all employees with access to DoD computer systems. This training is available via a web-based, self-taught course. This 40-minute course is part of the vital effort to ensure the confidentiality, integrity, availability, and non-repudiation of DLA information and data. An employee failure to complete this training will result in loss of his/her access to DLA computer systems. The KO or COR will provide the website address or required source for this training during phase-in and/or on an annual basis.

1. SECURITY TRAINING. The Government will provide the materials necessary for employee training in the following areas:

· Counterintelligence. IAW DoDI 5240.6, Counterintelligence (CI) Awareness and Briefing Program (Training time is 30 minutes or less).

· Operational Security (OPSEC). IAW DoDD 5205.2, DoD Operations Security Program (Training time is 60 minutes or less)

· Antiterrorism Training. IAW DoDD 2000.12, DoD Antiterrorism/Force Protection (AT/FP) Program as directed by the KO or COR (Training time is 60 minutes).

INFORMATION ASSURANCE: Contractor personnel performing tasks associated with this SOW that will be performing an IA function shall be trained and certified in accordance with DoD Directive 8570.1 and DoD 8570.1M. IA functions are defined in chapters 3 and 4 of the DoD 8570.1M. Contractor personnel shall be certified at the appropriate IAT II Level in accordance with their designated function (labor category) as demonstrated by possessing one (1) of the authorized certifications listed in Table 2.4.1, IAT Certification Requirements. The Contractor shall identify personnel performing IA functions identified in the SOW prior to that employee commencing any work under Task Order SOW’S and provide documentation to the KO or COR showing the employee’s certification(s) and certification status. The Contractor shall demonstrate that they have a process to track certification status of employees to ensure certifications are current or to replace departing employees with employees possessing current certifications in a manner that will not cause program interruption. Contractor personnel shall be required to sign the User Access Agreement, Privileged Rules of Behavior, and General Rules of Behavior and non Discloser agreement prior to working on any government system(s).

EQUIPMENT OPERATION. This training is required for all Contractor employees who operate motor vehicles, MHE, other equipment with the required licensing, certification, or specialized training. Training includes but is not limited to the requirements identified in CFR Title 29, Part 1910.178; CFR Title 49; American Society of Mechanical Engineers (ASME) B30.13-1996, Storage/Retrieval (S/R) Machines and Associated Equipment; and DLAI 4500.36, Management, Acquisition, and Use of DLA Operating Equipment, Sections E3m and E3n; and Federal, State and Local Laws. Refresher training is required at a minimum of every three years or when warranted in accordance with OSHA, DoD, and manufacturer’s guidance.

The Contractor shall provide safety equipment while performing hazardous duties in both the office and warehouse environments. The required safety equipment may include, but is not limited to, safety shoes, glasses, harness, and lanyard.

SECTION 6 SPECIFIC TASKS

This section provides a general outline of the scope of the work and the representative types of tasks that the Contractor may be required to perform under this contract.

6.1 APPLICATION MAINTENANCE

This Section includes but is not limited to general task requirements that may be included in totality or in part for specific task orders issued.

6.1.1 Application maintenance support shall be provided on all of the applications listed in the table below. This includes application configuration, troubleshooting and problem resolution Enterprise wide.

WEB Application support Table:

VB.Net C#

ASP.Net /VB.net MS Excel

.Net 4.0 C#

ISP

Employee DB Audits Emp Performance

MSSQL 2008r2 D2B

DDWG

VB.Net

Relies heavily on timely Employee DB (ISP Application) updates Classic ASP

Users have a long standing request for a public interface to this system that is supposedly being addressed by changes to the DSS system, but as of Feb2013 have no update on the status of this.

C#

Navy

Classic ASP

DDJC

DDYJ

DDDE

MS SQL 2008R2

DDSP

**It is estimated during the five year term of the contract that there will be approximately a 15% variance in the number of web applications listed in the above table.

**It is estimated that the three conversions identified below will occur in the following chronological order as planned by DLA Information Operations. Further information about each application to have a conversion is listed above in the table.

Option Year 1; ISP Option Year 2: Prelodge

6.1.2 All user and user group roles must be maintained and updated as necessary to meet user requirements and ensure data security.

6.1.3 The Contractor shall use DLA Distribution’s Distribution Standard System (DSS), data dictionary and schema functionality, which are structured in both IBM DB2 and Computer Associates (CA) Datacom database platforms. DSS is an automated information system that manages all functional business processes of DoD's warehouse operations. These processes include receiving, storage, consolidation, packing, shipping, inventory, inspection, and workload management. The system includes both commercial-off-the-shelf (COTS) software packages and developed application software. DSS operates in an IBM mainframe compatible environment and supports inventory management and workload control functions. It manages the performance of the mainline distribution functions: receipt, stow, pick, pack, and ship. A relational database is maintained to track the quantity and location of depot stock items. Communication is gained through a combination of interfaces, specified transactions, and file transfers.

6.1.4 The Contractor shall test all data and ensure 100% data integrity and error-free load checking on all products provided. Therefore, a constant output, which tests and proves the data output is the same as data retrieved from source shall be available first thing each morning.

6.1.5 Address all issues related to Web-based system performance in accordance with (IAW) the Acceptable Performance Levels (APLs) identified in the Quality Assurance Surveillance Plan (QASP).

6.1.6 The operation documentation shall be modified prior to moving application to production to incorporate any change that may be required.

6.1.7 The Continuation of Operations (COOP) Procedures shall be updated when a change is made that will affect bringing the processing-related programs online at the backup COOP location.

6.1.8 Provide technical support and resolution for software installation and configuration issues.

6.1.9 Trouble tickets shall be input, updated and maintained using the existing Remedy Help Desk software application.

6.1.10 For maintenance resolutions, the Contractor shall notify, in writing, the KO, or designee, and the DLA Information Operations at New Cumberland liaison of the application problem resolution.

6.1.11 Attend meetings with the KO, or COR, to discuss milestones, task status, concerns, and any issues that would impact progress. Discussions may include major projects such as new Enterprise application requirements or existing application changes/upgrades.

6.2 PROGRAM DEVELOPMENT / CHANGE SUPPORT REQUIRMENTS

Development/Change duties apply to all web based applications in support of the DLA Distribution Enterprise. All the development and change requirements below will be completed each time an application is created/changed or upgraded. Activities under this task area may include but are not limited to:

6.2.1

A. Identify specifications based on customer requirements, to determine the level of effort required.

a. Requirements Analysis

1. Functional Design: Application purpose, justification, description, and data fields

2. UI Design: Interfaces, Screens, Fonts, Attributes, etc. (Cosmetics) using 508 compliance measures.

3. System Design: Hardware and Software configuration platform baseline and compatibility identification

B. Work with the customer to get the CCB Approval request composed and sent to the CCB for review.

C. Upon CCB approval, create Conceptual Design: Application/Database/Information-base structure and layout, record definition and layouts, data field definition, end-user interfaces, screens, and drop-down menus, text and graphical issues (fonts, attributes, etc.), etc. Business Rules are defined in accordance with the Customer Requirements. The Contractor shall submit concept and design documentation outlining the database schema and structures, data flow, error-checking, data normalization, security, views, and web reports for approval to the KO, or designee, for approval.

D. Application Development and Coding: Create application software coding. Document the code explaining what the block of code is doing and any other…