SOW - Servers IT Equipment for TAG VU revised - 07162024.docx

U.S. Department of State (DOS)

Bureau of International Narcotics and Law Enforcement Affairs U.S. Embassy – Guatemala

Purchase of Computer Equipment, Licenses, Migration, and Installation Services for FBI TAG Unit

SECTION 1

SOLICITATION CONSIDERATIONS

1.1 SYSTEM FOR AWARD MANAGEMENT

This solicitation requires registration with the System for Award Management (SAM) prior to award, pursuant to FAR 4.1102 and other applicable regulations and guidelines. Information can be found at www.sam.gov.

1.2 TRADE AGREEMENTS ACT (19 U.S.C. 2512(A)) (TAA)

Pursuant to the Trade Agreements Act (19 U.S.C. 2512(a)) (TAA), Federal acquisitions of supplies may be made only from offerors that shall supply products of an eligible country under any of the free trade agreements entered into pursuant to the TAA. An article is considered a product of a country only if it is wholly a product of that country or if it has been, substantially transformed, in that country into a new and different article of commerce with a name, character, or use distinct from that of the original article(s). Note that any item that is a discreet article as it is sold in commerce, regardless of its ultimate function or use, cannot be considered, substantially transformed, and based solely on its integration into IT or other systems.

1.3 UNAUTHORIZED DISCLOSURE

The Contractor and its employees shall exercise the utmost discretion concerning all matters relating to their duties and functions. They shall not communicate to any person any information known to them by reason of their performance of services under this contract, which has not been made public, except in the necessary performance of their duties or upon written authorization of the Contracting Officer.

All documents and records (including photographs) generated during the performance of work under this contract shall be for the sole use and become the exclusive property of the U.S Government. Furthermore, no article, book, pamphlet, email, recording, broadcast, speech television appearance, film or photograph concerning any aspect of work performed under this contract shall be published or disseminated through any media without the prior written authorization of the Contracting Officer. These obligations do not cease upon the expiration or termination of this contract. The Contractor shall include the substance of this provision in all contracts of employment and in all subcontracts hereunder.

See FAR 3.104 for additional information.

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SECTION 2

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS/RESPONDENTS

SUBMISSION INFORMATION PERTAINING TO REQUEST FOR QUOTE

2.1 INFORMATION TO CONTRACTOR

Contractors are reminded that information furnished under this Request for Quote (RFQ) may be subject to disclosure under the Freedom of Information Act (FOIA). Therefore, all items that are confidential to business or that contain trade secrets or proprietary or personnel information must be clearly marked. Marking of items shall not necessarily preclude disclosure when Department of State (DOS) determines disclosure is warranted by FOIA. However, if such items are not marked, all information contained within the submitted documents shall be deemed releasable.

2.2 QUESTIONS CONCERNING THE REQUEST FOR PROPOSAL

Offerors are warned against contacting any INL personnel other than the Contracting Officer and Contract Specialist prior to award of the Contract resulting from this RFQ. If such a contact occurs and found to be prejudicial to competing vendors, the vendor making such a contact may be excluded from award consideration.

2.3 CONTRACTOR RELATIONSHIPS

The Department of State (DOS) encourages the use of subcontractors. In addition, the Department requires that any potential Organization Conflict of Interest be identified in the proposal to ensure proper firewalls established prior to award.

2.4 MULTIPLE PROPOSALS/ALTERNATIVE SOLUTIONS

Contractors shall not submit, nor shall the Government accept or evaluate, multiple proposals offering alternative solutions. Contractors shall not submit, nor shall the Government accept or evaluate, multiple solutions within one proposal.

2.5 PERIOD OF ACCEPTANCE OF OFFERS

Contractors shall agree, if the proposal is accepted within ninety (90) calendar days (unless a greater period is inserted by the contractor) from the date specified in the solicitation for receipt of proposals, to furnish any or all of the requirements upon which prices are proposed at the price set opposite each item, performed and/or delivered at the designated point(s) within the time specified.

2.6 SPECIFIC SUBMISSION INSTRUCTIONS

Vendors shall limit the number of pages to no more than fifteen (15), 12 Point Font, Times New Roman, pdf.

Quotes MUST include the following to be considered compliant:

· PRICE: unit and extended prices, inclusive of delivery charges in USD.

· DELIVERY DATE: Proposed delivery date.

· DESCRIPTION: Description/nomenclature of the item being quoted; product literature may be provided. Quotation must demonstrate compliance with all required features. Also include description of warranty terms.

· PICTURES: Pictures or catalog of items quoted on should be sent as attachment and is required.

· PAST PERFORMANCE: A list of contracts within the last two (2) years for the provision of comparable equipment to federal or commercial customers. The list shall include contact information (name, organization, email, and phone) and limited to no more than five (5) references.

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SECTION 3

DESCRIPTION OF REQUIREMENTS

3.1 BACKGROUND

The Bureau of International Narcotics and Law Enforcement Affairs (INL) is an instrumental leader in the development of policies and programs to combat international narcotics and crime. INL programs support two of the Department of States' strategic goals: (1) to reduce the entry of illegal drugs into the United States; and (2) to minimize the impact of international crime on the United States and its citizens. One of the many ways to effectively meet these goals is to partner with allied governments both directly and indirectly to promote the modernization of and support the enforcement operations of their foreign criminal justice systems and law enforcement agencies.

The INL section of the U.S. Embassy in Guatemala is responsible for the administration of programs and funds. INL works very closely with U.S. Law Enforcement Agencies to ensure that Guatemala has training and tools needed in the fight against transnational Gangs. INL also works very directly with various Government of Guatemala (GOG) institutions such as Ministry of Government, Public Ministry, Ministry of Health, Ministry of Education, Guatemalan Narcotics Police, Guatemalan Civilian National Police (PNC), Guatemalan Immigration, and Guatemalan Customs.

As part of the Letter of Agreement between the GOG and the USG INL-G is responsible for supporting and funding the changes and improvements to the FBI Vetted Units.

In accordance with LOA signed on 2015, Project 6 – Vetted Units – The Transnational Anti-Gang (TAG) Unit is a Task Force comprised of vetted police officers from the Guatemala PNC that work with personnel from the Federal Bureau of Investigations (FBI) of the United States of America in investigations led by this agency. The project objective is helping the Guatemalan National Civil Police (PNC) develop the capacity to solve and prevent crimes and restore respect for law. This project focuses on conducting investigation of transnational crimes committed by the MS-13 and 18 Street gangs in Guatemala. The Project will support and strengthen coordination with similar FBI led units that exist in El Salvador and Honduras to enhance the ability of the national police forces of each country to effectively combat transnational crimes.

INL-Guatemala / FBI TAG Vetted Unit requires the purchase, installation, configuration, operation, testing, training, and support of new:

· Server infrastructure that will include hardware, software, and user licenses.

· End-user portable computers, printers, power back-ups (UPS), printers and software licenses.

The system will be used for all office activities for the unit, including user management, security, email, database, printing, and storage.

Current server and end user infrastructure will be migrated to the new system, including physical and virtual servers (using Microsoft Hyper-V), user information, printing email, database, and scanning services.

Technical and maintenance support shall be provided along with the migration performance of the whole system, it will continue during testing phase, and it will end after all the migration process and installation have been tested and confirmed as acceptable by the Unit.

A rack is provided for the installation of the servers.

After all information and services have been migrated to one of the servers, the other server will be used as a replica for all the information and will be used as a redundant passive copy of the active system.

3.2 TECHNICAL SPECIFICATIONS

The equipment shall be clean, new, not previously used and must be in optimal operating conditions and quality. If brand name is not used, technical specification sheets are required to be submitted prior to equipment approval and acceptance. All manuals shall be furnished in Spanish.

DRAFT MIGRATION PLAN

2.6 Schematic diagram: Along with the proposal, provider must present a schematic diagram which clearly shows how the provider plans to integrate its proposal, including types, brands, sizes, capacities, and dimensions of all included equipment, taking special care in the configuration for:

a) Migration of current servers (physical and virtual) to new infrastructure

b) Replica to secondary servers in same site but in a different location within site if such locations has been prepared, if not, secondary servers will be located on the same office as primary servers.

After issuance of award, the contractor shall coordinate meetings with INL personnel to review and update the proposed schematic diagram if required.

Design must include a breakdown of all necessary hardware and software needed as per the scope, with a minimum of:

· Total available storage shall be at least 24TB using RAID 10 configuration with RAID controller.

· Total memory shall be at least 96 GB that will be distributed between physical server and 6 virtual servers.

· One or two Intel Xeon processors depending on processing needs.

· At least four (1Gb) network adapters.

· At least two (10GbE) network adapters with cables.

· Redundant power supplies with sufficient wattage for workload; with (2) cables (NEMA 5-15P to C13).

· Sliding rails for 4-post rack with cable management arm.

· 3-year warranty and 4-hour mission critical onsite service.

· Each server shall include:

· Windows Server 2022 DataCenter (cores according to quantity of processors and cores recommended)

· Microsoft Exchange Server 2019 Standard Edition

· Client Access Licenses for Microsoft Windows Server 2022

· Client Access Licenses for Microsoft Exchange Server 2019

Unpack, assemble, install, connect in between, configure, and put into operation the servers and accessories included on this task order in two locations in Guatemala City, Zone 15, within the same office compound.

All equipment shall be tested and applicable configurations, providing technical assistance during the implementation. Task must be performed by certified technicians and shall include installation, configuration, and startup as follows:

· Mount servers on provided rack(s) – all equipment already present and new acquired equipment, including UPS, KVM, firewalls, switches and accessories, to properly accommodate, power connect and communicate all servers, storage devices, and network equipment in between. Heavier equipment at the bottom.

· Details of server creation and migration of servers, roles and services are detailed in Annex “A”.

· Vendor shall have thirty (30) calendar days after notice to proceed with installation.

Vendor must provide at least 15 hours of support services for any additional services requested as technical support in the configuration or any other activity or procedure that has not been included in the proposal. The 15 hours are to take place within the 3 month period after installation.

· Processor: Intel Core i7

· Memory: 16GB

· Hard drive: 512 GB SSD

· Display: 14 FHD, Non-Touch, Camera & Microphone

· Graphics: Intel Iris Xe Graphics

· Network: RJ45 Ethernet port, Intel Dual Band Wi-Fi, Bluetooth

· Other ports: USB 3.2 Gen 2 Type C Thunderbolt with power Delivery & DisplayPort, USB 3.2 Gen 1 Type A with PowerShare, HDMI port

· Battery: 4 Cell 63 W/hr Express Charge

· Power supply: 65 W A/C adapter

· Keyboard: SPANISH

· Operating System: Windows 10 Pro (Windows 11 Pro license included)

· Productivity Software: Microsoft Office Home & Business 2021 (Spanish)

· Warranty: 3 years, ProSupport

· Processor: Intel Core i7

· Memory: 8GB

· Hard drive: 256 GB SSD

· Display: 15.6 FHD, Non-Touch, Camera w/shutter & Microphone

· Graphics: Intel Iris Xe Graphics

· Network: RJ45 Ethernet port, Intel Dual Band Wi-Fi, Bluetooth

· Other ports: USB 3.2 Gen 2 Type C port, USB 3.2 Gen 1 Type A port, HDMI port

· Battery: 4 Cell 54W/hr ExpressCharge

· Power supply: 65W A/C adapter

· Keyboard: Full keyboard, SPANISH

· Operating System: Windows 10 Pro (Windows 11 Pro license included)

· Productivity Software: Microsoft Office Home & Business 2021 (Spanish)

· Warranty: 3 years, prosupport

· Connections

· 1 x USB-C 3.1 gen 2

· 1 x USB-A 3.1 gen 1 with PowerShare

· 1 x DisplayPort

· 1 x HDMI Port

· 1 x USB-C Multifunction DisplayPort

· 1 x Gigabit Ethernet RJ45

· 1 x power in port

· 3 Year Warranty

· Full compatibility with procured portable computers

· Device type: LED / TFT active matrix

· Aspect Ratio: 16:09

· Native Resolution: 1920 x 1080

· Input Connectors: 1 x DisplayPort 1.2 1 x HDMI 1.4

· Functionality: Height adjustable

· Cables: Power Cable DisplayPort Cable HDMI cable

· Spanish Combo (5)

· Type: External DVD CD ROM +/-RW Optical Disk drive burner (5x)

· Connector Type: USB 3.0 Type A and USB 3.0 Type C

· Type: External Blu Ray Drive DVD/BD Player Read/Write

· Connector Type: USB 3.0 Type A and USB 3.0 Type C

· Functions: Print

· Printing Type: Thermal ink

· Ink colors: Black, Magenta, Cyan, Yellow

· Print speed: 25 seconds per page on D paper

· Resolution: Up to 2400 x 1200

· Paper trays, standard: Papel Roll

· Connectivity: Gigabit Ethernet 10/100/1000 BASE-T network

· Memory: 1 GB

· Hard Drive: 1 B

· Accessories: Automatic paper cutter

· Warranty: 3 years

· Main input/output voltage: 120V

· Power in VA: 650 VA

· Max. output current: 12 A

· Input Connection type: NEMA 5-15P

· Output Connection type: (4) NEMA 5-15R battery backup. (4) NEMA 5-15R with surge protection

· Type: Document Scanner - desktop - network standalone - USB to PC

· Interface Type: USB 2.0, Gigabit LAN

· Max Supported document size: 9.5 in x 236 in

· Input Type: Color

· Optical Resolution: 600 dpi x 600 dpi

· Scan Mode: Single pass

· Automatic Duplexing: Yes

· Max Document Scan Speed: 65 ppm

· Duty Cycle: 10,000 Scans per day

· Scanner Features: 8" touchscreen display. Scan to network folder, email, cloud or local folder through USB.

· Compliant Standard: TWAIN, ISIS

· Supported Document Type: Plain Paper, Card

· Document Feeder Type : Automatic

· Feeder Capacity: 100 Sheets

· Expansion /Connectivity: USB 3.1, Gigabit LAN, WiFi

3.3 DELIVERY (SHIPPING AND HANDLING INSTRUCTIONS)

All devices must be delivered by awarded contractor to INL Guatemala in a designated Miami warehouse as indicated below, no later than forty-five (45) calendar days after purchase order is awarded.

Preparation for Delivery

· The equipment shall be clean, in new, not previously used conditions and must be in optimal operating conditions and quality.

· Since the order is ultimately intended for an overseas destination, please secure packing for a safe shipment. If the shipment will involve wood packaging material, then the packing and palletizing must conform to the standards in the International Standards for Phytosanitary Measures Publication No. 15: “Guideline for Regulating Wood Packaging Material in International Trade” (ISPM15).

The equipment shall be delivered to the following address:

LUIS ANGEL VALENZUELA / MONSERRAT RAMIREZ

FOB

DORAL, FL 33178

ORDER NO. / GUATE

11380 NW 34th ST SUVI Global Services

DORAL, FL 33178

(502) 3128-9962 / (502) 3005-5004

ATTN: INL OFFICE OF U.S. EMBASSY, GUATEMALA

EMAIL: ValenzuelaLA@state.gov / ramirezhm@state.gov

Purchase Order No. ___________ (to be determined upon award)

All Boxes and AWB must be marked as “Diplomatic Cargo”

3.4 DELIVERY SCHEDULE SPECIAL INSTRUCTIONS

The government shall have up to ten (10) business days, unless specifically denoted below or extended by notification, to review each deliverable product and provide oral and written comments. The Contactor shall review and incorporate comments or implement directed changes, after discussion or clarification with the designated contracting officer (COR), if necessary, submit a final version of the product no later than ten (10) business days thereafter.

Partial deliveries may be made subject to prior coordination and approval of COR.

INL Guatemala is the importer of record and will be responsible for the clearance of goods and the exoneration of duties. Offeror must follow shipping instructions as indicated in Place of Delivery.

All documentation developed or provided by the contractor shall become property of the US Government and the Government of Guatemala. All deliverables shall be provided in formal printed documents, as well as electronic format.

A technical/data sheet of all products and prices must be forwarded to INL Guatemala at time of shipping to Miami for the preparation of documents for the duty-free importation.

All deliverables, including attachments, shall comply with the data right clauses incorporated into this order. The Government will reject all deliverables containing markings contradicting said clauses.

All electronic deliverables shall be submitted as a PDF file and in its original file format.

3.5 MARKING AND PACKING

The equipment for INL Guatemala will be delivered to the following location:

Consignee: U.S. Embassy

LUIS ANGEL VALENZUELA / MONSERRAT RAMIREZ

FOB

DORAL, FL 33178

ORDER NO. / GUATE

11380 NW 34th ST SUVI Global Services

DORAL, FL 33178

(502) 3128-9962 / (502) 3005-5004

ATTN: INL OFFICE OF U.S. EMBASSY, GUATEMALA

EMAIL: ValenzuelaLA@state.gov / ramirezhm@state.gov

The Bill of Laden must describe each part with the make and model where applicable.

Marking Instructions (for delivery only) will be provided upon award and shall minimally contain the following:

US Embassy INL INL – Purchase of TAG IT Equipment Purchase Order #: (provided upon award)

Contractor must provide/file all required shipping/export declaration documentation (including Dept. of Commerce Form 7525-V), including local handling fees prior to shipment. Even though this product will be donated to Government of Honduras, these forms should be submitted in advance declaring the value of goods/product entering country. All shipping docs, export declaration forms, export licenses (Contractor provided) & other delivery information shall be submitted in advance of shipment, to the INL Point of Contact (above). The Contractor, in performance of this requirement, shall be licensed by (and in compliance with) U.S. Transportation & Safety requirements. Shipping shall minimally include disconnection of batteries from electrical system, securing loose gear to prevent shifting during shipment, & securing all equipment to prevent movement & damage during shipment. Contractor must remove flammable liquids IAW ocean/overland transportation regulations & requirements.

· Cargo not following these instructions, will be refused. U.S. Government will not be liable for re-delivery, re-consignment, re-stocking, or re-shipping fees.

· All boxes, pallets or crates should be identified with purchase order no. (to be determined upon award).

3.6 TYPE OF CONTRACT

Firm Fixed Price.

3.7 WARRANTY

To facilitate expeditious return of warranty items and to avoid delays in the warranty process, the offeror shall provide within 30 days of notification of a warranty action the required information to facilitate shipping of warranty items to manufacturer. This includes, but is not limited to, information to ensure full compliance with ITAR regulations and no delay in providing the Reference RA# and a shipping address. Control Base Stations (Part Number for reference, followed by description and quantity).

The Contractor shall be registered to do business in the host country or an existing partner with a host country registered business, this is required to provide maintenance, repairs, and spare parts for this type of equipment.

The Contractor shall have a valid international warranty on the products offered which shall be utilized to coordinate replacement parts and services for the end user in order to avoid incurring additional expenses.

In accordance with the contractor’s proposal, the subject equipment shall be covered by the manufacturer’s standard warranty of 3 years.

Contractor must ensure that warranty for the hardware will have coverage within Guatemala, same as for availability of items in the region and a local distributor to guarantee support of the equipment to be purchased.

3.8 CUSTOMS CLEARANCE AND TAX EXEMPTIONS

The Contractor shall comply with Sections 38-40 of the Arms Export Control Act (AECA) (22 U.S.C. 2778-2780) and the International Traffic in Arms Regulations (ITAR) (22 CFR Parts 120-130) as required, for the prosecution of work under this contract at no additional cost to the Government. Failure to be in compliance with AECA and ITAR by date planned for commencement of contract performance as well as during the entire performance of work under this contract shall result in contract termination. Any penalties rendered to the Contractor, as a direct result of being found non-compliance with AECA and ITAR, will be the responsibility of the Contractor. For additional information on AECA and ITAR, see http://www.pmddtc.state.gov/.

The Contractor shall comply with license requirements of the Commerce Control List and any Export Administrative Regulations (EAR), which shall apply.

Valid export licenses shall be issued by the U.S. Department of State, Directorate of Defense Trade Controls, in accordance with the International Traffic in Arms Regulation (ITAR), Title 22, Code of Federal Regulation 120-130; or by the U.S. Department of Commerce in accordance with the Export Administration Regulations (EAR), 15 CFR Parts 730-774.

The U.S. Government will assist the Contractor in obtaining customs clearance and tax exemption certificates from the Government of Guatemala for this contract. The Contractor’s must include and arrange all local, port handling and other fees associated with delivery to the destination.

3.9 INSPECTION AND ACCEPTANCE

The Contractor shall provide to the U.S. Government the new products as described in the specifications. Further, the Contractor shall properly perform the pre-delivery inspection on the products and deliver them to the location set forth under place of delivery, of this Statement of Work.

The final inspection and acceptance of ALL items shall be performed by the U.S. Government upon their arrival. The payment(s) to the Contractor shall be made following satisfactory inspection and acceptance of products to the delivery addressed in the SOW. All equipment delivered shall conform exactly to the standard described in the technical specification sheet.

If the items or some item does not fulfill requested technical specifications, INL shall return the items to vendor with no cost to INL Guatemala. The vendor shall evaluate and replace returned items with no transportation cost to INL.

The designated representative of the US Embassy in Guatemala will be responsible for carrying out at least the following checks of the required elements:

i. Quantities

ii. Compliance with the offered technical specifications

iii. Compliance with delivery date

iv. Correct operation of the required elements

3.10 PERIOD OF PERFORMANCE (POP)

The Contractor shall deliver elements described above in section two, specifications, within 90 calendar days after award of the contract. No partial deliveries will be accepted.

All work under this SOW shall be accomplished at a designated location within Guatemala City Limits, to be specified by INL/VU personnel. The specific address shall be provided once the purchase order is awarded. All equipment MUST be first received by INL Guatemala logistics.

4.1 EVALUATION FACTORS FOR OFFERORS

The following are the evaluation factors for proposals sent by the bidders:

· Compliance with the requested technical specifications and warranty period as per Statement of Work.

· Award will be made to the lowest priced, technically acceptable, responsible quoter.

· Award will be made on an “all or none” basis.

· The Government reserves the right to reject quotations that are incomplete, non-compliant with the terms of this solicitation, or that are unreasonably high in price.

· For evaluation purposes, the price will be determined by multiplying the offered prices times the quantities stated in the schedule, and arriving at a grand total, including all options, if any.

· The Government will evaluate the proposed delivery time frame and the technical specifications. The Government will only consider for award those companies that the Government determines have a high likelihood of satisfactorily completing the required items based on the proposal.

· The Government will determine quoter responsibility by analyzing whether the apparent successful quoter complies with the requirements of FAR 9.1.

· Unless an exception in FAR 4.1102 applies, a quoter must be registered in SAM (www.sam.gov) in order to be eligible for award. If the quoter does not become registered in the SAM database in the time prescribed by the Contracting Officer, the Contracting Officer will proceed to award to the next otherwise successful registered quoter.

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