SOW_Peoplesoft_Managed_Services_AIT_Monad__002_.pdf

This document is a Statement of Work (SOW) between the Ohio Department of Taxation (ODT) and Monad Solutions, Inc., located in Columbus, Ohio. The contract establishes the terms for managed services and support for the Peoplesoft application, with the SOW effective as of the date of signature and set to expire on June 30, 2026.

The contract covers comprehensive Peoplesoft application support services, including annual maintenance, patching, environment refreshes, application monitoring, critical updates, performance diagnostics, and development support. Monad Solutions will provide services at a rate of $77.25 per hour for up to 600 hours per fiscal year, with a total contract value not to exceed $46,350.00. Services include application migrations, environment refreshes, regulatory updates, functional support, and responsive technical assistance with defined support times during standard business hours (7am-5pm EST, Monday-Friday). The supplier will be responsible for all work-related expenses and must adhere to specific confidentiality, security, and legal compliance requirements throughout the engagement.