SOW OCAO AMAG SYMMETRY HSE Maintenance and Support.pdf

This is a Statement of Work (SOW) for AMAG Symmetry HSE Maintenance and Support for the Indian Health Service Oklahoma City Area Office. The document details requirements for upgrading and maintaining a door access control system, including removing existing M2150 DBC and BC style boards, installing Pro HSE (Homeland Security Edition) symmetry software on a virtual server, providing two PIV card readers, and offering maintenance support. The contract is a twelve-month base year with four twelve-month option years, with an installation deadline of 60 days from the award date.

Key technical requirements include installing software with two client licenses, providing two PIV card readers and smart card encoders, removing and replacing M2150 boards, and configuring eight M4000 HSE boards in the Area Office Communication room. The contractor must be an AMAG Symmetry dealer, provide a point of contact, offer a toll-free service number, and respond to service calls within two business days. The performance matrix sets standards for installation (95% compliance), response time (100% within two business days), and parts replacement (95% within five business days). The solicitation is a set-aside for Indian-owned businesses under contract number 246-25-Q-0056.