SOW OCAO AMAG SYMMETRY HSE Maintenance and Support.pdf

This Statement of Work (SOW) outlines requirements for the Indian Health Services Oklahoma City Area Office's AMAG Symmetry HSE (Homeland Security Edition) access control system maintenance and support contract. The project involves removing existing door access control boards (M2150 DBC and BC style) and replacing them with M4000 HSE boards, installing Pro HSE symmetry software on a virtual server, integrating two PIV card readers, and providing maintenance support for the entire AMAG system.

The contract is for a twelve-month base year with four optional twelve-month extensions. Key requirements include installing Pro HSE version 9.8 software with two client licenses, providing two PIV card readers, removing and replacing M2150 boards, and installing thirty new HID door readers. The contractor must be an AMAG Symmetry dealer, provide service during normal business hours, respond to service calls within two business days, and furnish parts within five business days. The performance matrix includes 95-100% compliance standards for installation date, response time, and parts provision. The contract emphasizes security requirements, including identity verification and working in a tobacco-free environment.