SOW - Network_Refresh.pdf

Statement of Work (SOW)

Desert Visions & Nevada Skies Network Refresh

Vision Statement

Replace network equipment and add wireless capability for the Desert Visions Youth

Wellness Center.

1 Introduction

The Indian Health Service (IHS) uses secure information technology (IT) to improve health care quality, enhance access to specialty care, reduce medical errors, and modernize administrative functions consistent with the Department of Health and Human Services (HHS) enterprise initiatives. The Indian Health Service (IHS) Department of Information Resource Management (DIRM), Phoenix Area Office, is responsible for maintaining the IHS Enterprise Architecture (EA), established to improve the effectiveness of the business processes, data, resources, services, systems and technology that support IHS mission and goals. Currently we are looking to refresh our network equipment at two locations: Desert Visions Youth Wellness Center, located in Sacaton, Arizona and at the Nevada Skies Youth Wellness Center, located in Wadsworth, Nevada.

1.1 Mission

Provide a highly reliable and efficient network for our health information systems, to support the delivery of health care to American Indians and Alaska Natives that IHS serves.

1.2 Background

IHS Phoenix Area is comprised of eleven regional areas referred to as service units. Service units are located across central Arizona, northern Nevada and Northwestern Utah. The facilities range from small ambulatory care clinics to full service hospitals. Desert Visions Youth Wellness Center is located in Sacaton, Arizona on the Gila River Indian Community and Nevada Skies Youth Wellness Center is located in Wadsworth, Nevada on the Pyramid Lake Paiute Reservation. The treatment centers provide American Indian and Alaska Native youth culturally relevant behavioral health treatment for addictive disease. The facilities are a 24-bed and a 16 bed residential treatment center, respectively. These facilities offer a multidisciplinary treatment team approach to treating male and female adolescents between the ages of 12 and 18. Maintaining a highly reliable network to support treatment center’s information systems is vital to continue services and meet the goals of our overall mission.

1.3 Scope

Contractor will provide and configure network equipment to replace existing network equipment with minimum disruption to the health care services.

2 General Requirements

Network equipment must meet all specifications listed in the performance requirements sections 3.

Network equipment provided by contractor will be shipped to the Desert Visions Youth Wellness Center, Sacaton, Arizona, and Nevada Skies Youth Wellness Center, Wadsworth, Nevada. Contractor is expected to provide professional services to successfully configure network equipment to support current health information systems with minimum disruption to health care services.

2.1 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.2 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR).

2.3 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.4 Location and Hours of Work

Accomplishment of the results contained in this SOW requires work at Desert Visions Youth Wellness Center, Sacaton, AZ, And Nevada Skies Youth Wellness Center, Wadsworth, Nevada and at various contractor, subcontractor, and Government facilities (mainly in the continental United States). Normal workdays are Monday through Friday except US Federal Holidays.

Workers typically work eight (8) hours per day, 40 hours per week. Flextime workers start not earlier than 0600 and not later than 0900. Core hours of work are from 0900 to 1500 daily. All employees are expected to be available during core hours.

2.5 Delivery

Nevada Skies Youth Wellness Center 104 Big Bend Ranch Road Wadsworth, NV 89442

Desert Visions Youth Wellness Center 198 S. Skill Center Road Sacaton, AZ

3 Performance Requirements

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Provide, configure, and replace Network switches for residential treatment centers.

Desert Visions

Performance Standards

a) Standard: 3 x 48-Port Switches AQL: Model C9300L-48P-4G AQL: Power over Ethernet (PoE) required

b) Standard: 2 x 24-port switches AQL: Model C93000L-24P-4G AQL: Power over Ethernet Capable (PoE) required

c) Standard: Software and Licensing AQL: 5 years

d) Standard: Support AQL: 5 year support smart net

e) Standard: Installation Service AQL: Cabling and Installation

f) Standard: Power AQL: Redundant Power Supply with Cable Deliverables

A001 Network Switches

Nevada Skies

Performance Standards

a) Standard: 2 x 48-Port Switches AQL: Model C9300L-48P-4G AQL: Power over Ethernet (PoE) required

b) Standard: 1 x 24-port switches AQL: Model C93000L-24P-4G AQL: Power over Ethernet (PoE) required

c) Standard: Software and Licensing AQL: 5 years

d) Standard: Support AQL: 5 year support smart net

e) Standard: Installation Service AQL: Cabling and Installation

f) Standard: Power AQL: Redundant Power Supply with Cable

Deliverables

B001 Network Switches

3.4 Provide, configure, and install wireless access points for residential treatment centers.

Desert Visions

Performance Standards

a) Standard: Hardware Model AQL: 10 x Cisco Catalyst 9130AX Series

b) Standard: Support AQL: 5 year support smart net

c) Standard: Installation Service AQL: Cabling and Installation of Access Points

d) Standard: Software and Licensing AQL: 5 years Deliverables

A002 Indoor Access Points

Nevada Skies

Performance Standards

a) Standard: Hardware Model AQL: Cisco Catalyst 9130AX Series

b) Standard: Support AQL: 5 year support smart net

c) Standard: Installation Service AQL: Cabling and Installation of Access Points

d) Standard: Software and Licensing AQL: 5 years

Deliverables

B002 Indoor Access Points

3.5 Provide, install, and configure outdoor wireless access points for residential treatment center.

Desert Visions

Performance Standards

a) Standard: Hardware Model AQL: 2 x Outdoor IW3700 Series AP AQL: Operating Temperature 150 F

b) Standard: Support AQL: 5 year support smart net

c) Standard: Installation Service AQL: Cabling and Installation of Access Points

d) Standard: Software and Licensing AQL: 5 years Deliverables

A003 Outdoor Access Points

Nevada Skies

Performance Standards

a) Standard: Hardware Model AQL: Outdoor IW3700 Series AP AQL: Operating Temperature 150 F

b) Standard: Support AQL: 5 year support smart net

c) Standard: Installation Service AQL: Cabling and Installation of Access Points

d) Standard: Software and Licensing AQL: 5 years Deliverables

B003 Outdoor Access Point

4 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Security and Safety

This section describes the security and safety for this effort. The following sub-sections provide details of various considerations on this effort.

4.1.1 Security

DD Forms 254: Overarching security requirements and Contractor access to classified information shall be as specified in the basic DD Form 254, which will be further identified in the DD Form 254 for each TO, as required. All contractor personnel with access to unclassified information systems, including e-mail, shall have at a minimum a favorable National Agency Check (NAC).

Visitor Group Security Agreement. The contractor shall sign a Contractor Visitor Group Security

Agreement to protect classified information involved in performance under this contract or Task

Order. The Agreement will outline responsibilities in the following areas: Contractor security supervision; Standard Practice Procedures; access, accountability, storage, and transmission of classified material; marking requirements; security education; personnel security clearances;

reports; security checks; security guidance; emergency protection; protection of government resources; DD Forms 254; periodic security reviews; and other responsibilities, as required.

4.1.2 Safety

Contractor Compliance: The contractor and its subcontractors shall comply with Public Law 91- 596 (Occupational Safety and Health Act (OSHA)) and the Environmental, Safety, and Occupational Health (ESOH) (DODD 4715.1E). These requirements shall be incorporated into the contractor's safety and health program. The Department of Defense (DoD) participates in the OSHA Voluntary Protection Program (VPP). Contractor personnel performing services on a DoD installation shall participate in the local VPP. Information on the VPP is available at http://www.osha.gov/dcsp/vpp/index.html.

Mishap Notification and Investigation: The contractor and its subcontractors (if applicable) shall promptly report pertinent facts regarding mishaps involving Government property damage or injury to Government personnel and to cooperate in any resulting safety investigation. The contractor shall notify (via telephone) the cognizant contracting officer, the contracting officer's representative, and/or other applicable members within four (4) hours of all mishaps or incidents. The Government person notified by the contractor will in-turn notify the Safety office.

Contractor notifications made after duty hours shall be reported to the appropriate installation

Command Post. If requested by the cognizant contracting officer, the contracting officer's representative, and/or the cognizant program manager, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the Government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the Government personnel until the investigation is completed.

5 Deliverables

The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the government. Format and delivery schedule for deliverables shall be outlined in CDRLs and/or other means TBD.

Number Name Frequency Quantity

A001 Network Switches 5

A002 Indoor Access Points 10

A003 Outdoor Access Points 2

B001 Network Switches 3

B002 Indoor Access Points 5

B003 Outdoor Access Point 1