SOW for solicitation.docx

US Department of Agriculture (USDA)

Statement of Work

Contents

Project Statement of Work for Maintenance Agreement

General Information

1.0 Scope of Work

The contractor shall furnish all labor, parts, software upgrades, and materials necessary to perform yearly preventative maintenance service on Agilent 405TS Sonic QCLS Plate Washer systems located at United States Department of Agriculture (USDA), Food Safety and Inspection Service (FSIS), Office of Public Health Science (OPHS), Eastern Laboratory (EL). The maintenance contract shall also include emergency service calls that need to be made on the equipment listed and access to a remote diagnostic service.

NOTE: Limited changes could be made each year to the listing of equipment that needs to be maintained. If changes need to occur, the Government will contact the contractor and discuss pricing for the new equipment. In addition, some pieces of equipment may be removed from the list each year depending on whether they are obsolete or no longer in use.

2.0 Background

The Food Safety and Inspection Service (FSIS), a public health regulatory agency of the U.S. Department of Agriculture (USDA), protects consumers by ensuring that meat, poultry, and egg products are safe, wholesome, and accurately labeled. As part of FSIS, Eastern Laboratory (EL) is a regulatory laboratory analyzing meat, poultry, and egg products, to ensure that the food supply is protected from adulteration. The EL is located at 950 College Station Road, Athens, GA.

Contractor Requirements

3.0 Technical Requirements / Tasks

1. The contractor shall perform yearly preventative maintenance (PM). The contractor shall provide a tentative preventive maintenance schedule to the Contracting Officer's Representative (COR) within fifteen (15) days after contract award. Work performed shall include, but not be limited to, both onsite and offsite consultation, cleaning, adjusting, aligning of each electronic and mechanical component, and replacing parts where needed to maintain the instrument in good operating condition. All preventive maintenance must be documented, and the documentation must be provided to the COR prior to leaving the site unless alternate arrangements have been made with COR.

2. The contractor shall provide unlimited necessary on-site repairs throughout the contractual period. In addition, access to unlimited remote troubleshooting/diagnostic services must be included.

3. The contractor shall perform PM on the following instruments:

(a) Hours of Service:

Maintenance/repair services shall be provided during normal working hours, 8:00am to 6:00pm EST, Monday through Friday, excluding Federal Holidays. After hours and weekend support shall be provided at no extra cost.

(b) Unless otherwise stated, on-site response time will not be longer than 48 hours after a service call has been authorized. A representative may ask the analyst to try several troubleshooting techniques before opening a service call. The maximum telephone troubleshooting time is one full working day. On-site call maintenance includes all labor, travel and expenses. If the required part is not in stock or available, a representative will place an order with the supplier and authorize next business day delivery. Repairs shall be made in accordance with manufacturer specifications.

(c) The COR will act, on-site, as the technical point of contact for the Government, initiate service calls, and perform acceptance of equipment after maintenance and repairs. The COR’s authority is limited to technical issues, and he/she is not authorized to make contractual decisions. The authority to resolve monetary issues and contractual interpretation is the responsibility of the Contracting Officer.

(d) The contractor will guarantee only Agilent-trained and certified employees, sub- contractors, agents, or other authorized labor of the contractor are to perform work on the equipment listed in this Statement of Work. The contractor shall demonstrate said training and certification by providing a recent (within one year) copy of training and/or certification documentation to the COR prior to commencing work. The COR may reject employees, subcontractors, agents, or other authorized labor of the contractor if they do not meet the training or certification documentation requirements.

(e) Parts and materials used for repairs/maintenance shall be new and meet manufacturer specifications. The contractor shall maintain an adequate inventory of spare parts to accommodate the repair of equipment within time limits specified above. The contractor shall pay charges to ship replacement or repaired equipment to the customer. The contractor shall also pay shipping charges for the return of equipment to the contractor.

(f) The equipment shall be fully operational according to laboratory methodology and serviceable after completion of maintenance and repairs. Prior to leaving the area, the contractor shall demonstrate to the COR or designated representative that the equipment is operational. The COR or designated representative will certify the equipment is performing satisfactorily.

(g) The contractor will support any equipment listed in the solicitation that becomes legacy equipment and/or out-of-support instruments on a best effort basis.

Security Requirements:

The contractor shall provide the COR with information on the names of all employees who will require access to the facility to perform work on equipment, including approximate dates and time of arrival. This should be provided at least 24 hours in advance of work being performed. All employees provided by contractor must have valid picture identification before being allowed onto the Eastern Laboratory premises.

4.0 Government Furnished

A. Government Furnished Information or Other Resources: None The Government will review 100 percent of the deliverables.

Written Acceptance or Rejection of Deliverables by the Government: The Contracting Officer or Contracting Officer's Representative (COR) will provide written notice of acceptance or rejection to the Contractor within 45 days of the end of the contract period.

B. Access to Government Facilities:

a. Facility Location:

USDA FSIS OPHS Eastern Laboratory Attn: Kathleen Ortega 950 College Station Road Athens, GA 30605

b. Location of Instrument:

Chemistry Section of the Eastern Laboratory located in the Richard Russell Center, 950 College Station Rd., Athens GA, basement.

C. Closure of Government Facilities

[included in the Continuation of SF 1449]

5.0 Deliverables / Schedule

Key Deliverables

Attn: Kathleen Ortega / Lindsey Porter 950 College Station Rd Athens, GA 30605

Attn: Kathleen Ortega / Lindsey Porter

Attn: Kathleen Ortega / Lindsey Porter

Attn: Kathleen Ortega / Lindsey Porter

Attn: Kathleen Ortega / Lindsey Porter 950 College Station Rd Athens, GA 30605 Kathleen.ortega@usda.gov Lindsey.Porter@usda.gov

6.0 Travel

Travel costs of the service personnel to the USDA-FSIS-OPHS Eastern Laboratory shall be included in the service contract.

7.0 Contractor’s Key Personnel

N/A

8.0 Security Requirements

[included in the Continuation of SF 1449]

9.0 Data Rights

A. ACCESS TO SENSITIVE INFORMATION

1. As used in this clause, “sensitive information” refers to information that a contractor has developed at private expense, or that the Government has generated that qualifies for an exception to the Freedom of Information Act, which is not currently in the public domain, and which may embody trade secrets or commercial or financial information, and which may be sensitive or privileged.

2. To assist the U. S. Department of Agriculture (USDA), Food Safety and Inspection Service (FSIS) in accomplishing management activities and administrative functions, the Contractor shall provide the services specified elsewhere in this contract.

3. If performing this contract entails access to sensitive information, as defined above, the Contractor agrees to

a. Utilize any sensitive information coming into its possession only for the purposes of performing the services specified in this contract, and not to improve its own competitive position in another procurement action.

b. Safeguard sensitive information coming into its possession from unauthorized use and disclosure.

c. Allow access to sensitive information only to those employees that need it to perform services under this contract.

d. Preclude access and disclosure of sensitive information to persons and entities outside of the Contractor’s organization.

e. Train employees who may require access to sensitive information about their obligations to utilize it only to perform the services specified in this contract and to safeguard it from unauthorized use and disclosure.

f. Obtain a written affirmation from each employee that he/she has received and will comply with training on the authorized uses and mandatory protections of sensitive information needed in performing this contract.

g. Administer a monitoring process to ensure that employees comply with all reasonable security procedures, report any breaches to the Contracting Officer, and implement any necessary corrective actions.

4. The nature of the work on this contract may subject the Contractor and its employees to a variety of laws and regulations relating to ethics, conflicts of interest, corruption, and other criminal or civil matters relating to the award and administration of government contracts. Recognizing that this contract establishes a high standard of accountability and trust, the Government will carefully review the Contractor’s performance in relation to the mandates and restrictions found in these laws and regulations. Unauthorized uses or disclosures of sensitive information may result in termination of this contract for default, or in debarment of the Contractor for serious misconduct affecting present responsibility as a government contractor.

5. The Contractor shall include the substance of this clause, including this paragraph (e); suitably modified to reflect the relationship of the parties, in all subcontracts that may involve access to sensitive information.

10.0 Section 508 – Electronic and Information Technology Standards

[included in the Continuation of SF 1449] image1.png