SOW ExOne Sand Printer Parts and Service 2026.pdf

ROCK ISLAND ARSENAL DATE: 27 June 2026

SCOPE OF WORK

EXONE SAND MOLD PRINTER SERVICE

1. GENERAL INFORMATION:

1.1 The purpose of this service contract is to have a qualified contractor perform remedial repairs, phone support, and annual preventative maintenance to our ExOne Sand Printers, RIA# 35233 and RIA#35580, located at Rock Island Arsenal – Joint Manufacturing & Technology Center (RIA-JMTC), Rock Island, IL 61299. All work performed under this contract shall be accomplished by a qualified technician, repairman or field service engineer, and all supplied parts per the Diamond Service Package will be OEM.

2. EQUIPMENT:

Equipment Model Bldg.Loc

Serial No. RIA No.

Sand Mold Printer

S-MAX PRO

FURAN

212F 0319 35580

Sand Mold Printer

S-MAX 212F 020.0208 35233

3. EXONE/VOXELJET OF AMERICA INC. DIAMOND SERVICE PACKAGE:

3.1 Training

3.1.1 Online Training

3.1.2 Training at Voxeljet of America Inc.: (Just Training, JMTC must provide travel expenses per employee)

3.1.3 Advanced On-site Training: Limited to 2 Participants – additional participants 30% discount to MSRP

3.2 Support Assistance

3.2.1 Email Support: Within 3 hours during Business Hours.

3.2.2 Phone Support: Within 2 hours during Business Hours.

3.2.3 On-site Support: Within 3 business days; expenses included

3.2.4 Proactive On-site Visit: Requires scheduling in advance

3.2.5 Preventive Maintenance Visit: Once per year. Replace Printer Head and Lower

ReCoater.

3.3 Spare Parts or Consumables

3.3.1 Printheads: Refurbishments 20% MSRP (excludes shipping)

3.3.2 Other Service Consumables: 20% discount on MSRP. Standard service rates apply

3.4 System Updates

3.4.1 Firmware

3.4.2 Software

3.5 Upon request from the RIA-JMTC COR the contractor shall come on site and use proper troubleshooting techniques to identify ExOne Sand Printer electrical, numerical control, and mechanical components that have failed, are misaligned, out of calibration, or are worn affecting machine functional performance. Once defects are diagnosed or parts are identified as failed and/or worn to the detriment of the equipment, the contractor will make all necessary repairs to bring the equipment back to an operational state.

3.5.1 The contractor is responsible for cleaning the equipment and area after the machine evaluations and repairs are completed. Example:

3.5.2 Clean up oil spills/leaks

3.5.3 Clean up any waste materials

3.5.4 Dispose of excess parts/materials

3.6 PHONE SUPPORT: The contractor will provide unlimited phone support to RIA-JMTC maintenance and operator personal. This support will last the duration of the service contract. Issues with the ExOne Sand Printers will first be addressed through ExOne phone support. If the issues cannot be resolved over the phone, the COR will request the contractor come on site to make repairs

3.7 REMEDIAL REPAIR PERFORMANCE REQUIRMENTS: Once the contractor is notified by the RIA- JMTC COR by either phone or email of a remedial repair request. The contractor has 3 business days to evaluate the equipment’s issues and make repairs. The contractor will immediately inform the COR of any repairs that will take longer than 5 business days to remedy. It is expected that the contractor will make every effort to comply with repairing RIA-JMTC equipment within 5 business days or sooner.

3.7.1 The Sand Printer evaluation and repairs shall be performed during normal business hours: Monday through Friday, 6:00 AM – 3:30 PM Central Time, except for Government holidays. Any exceptions to these working hours will be authorized and agreed on by the COR, Contractor, and the Contracting Officer.

3.7.2 Contractor shall furnish all labor and tools required to perform troubleshooting, repair, adjustments, alignments, and calibration to the equipment listed in paragraph 2.

3.7.3 The contractor will adhere to OSHA 29 CFR-1910 Subpart S (Arc Flash) and 1910.147

(Lockout/tagout) standards when performing maintenance/repairs to the equipment listed in paragraph 2.

3.7.4 Contractor shall provide all necessary special tools, and equipment to perform the full scope of work.

3.8 EMERGENCY REPAIR: Repairs Identified by the COR as causing RIA-JMTC to not meet its customers’ orders shall be prioritized by the contractor. The contractor will do everything in its power to schedule a repair person to RIA-JMTC ASAP, to make repairs.

3.9 REMEDIAL REPAIR AUTHORIZATIONS:

3.9.1 The COR shall be notified by the contractor immediately of any service/part requirements, which are identified as extraordinary that would not typically be encountered in normal repair/service.

3.9.2 The COR is authorized to place calls for services up to the amount stated in the service contract. In no event is the contractor authorized to exceed any cost limit set forth in the service section of the contract.

3.9.3 Upon completion of services the contractor shall prepare a service worksheet report identifying work performed, man-hours, and other items required to perform the required remedial repair work. The reports shall be delivered to the COR within 5 days of the service completion. All reports shall be legible, either hand written or electronic (preferred) in a Microsoft Word, Excel or PDF format.

4. ANNUAL PREVENTATIVE MAINTENANCE REQUIRMENTS:

4.1 PERFOMANCE REQUIREMENTS: Once a year the COR and the contractor will schedule a preventative maintenance visit for each machine. The contractor will perform preventative maintenance in accordance with the manufacturer’s recommendations for that years’ service. The contractor shall furnish all labor, parts, and tools required to perform this service. The technician will perform a thorough inspection of the machine, make any adjustments/calibrations as needed. The Print Head and Lower ReCoater will be replaced annually at this time. The maintenance will be performed during normal business hours: Monday through Friday, 6:00 AM – 3:30 PM Central Time, except for Government holidays. Any exceptions to these working hours will be authorized and agreed on by the COR, Contractor, and the Contracting Officer.

5. INSPECTION/FINAL ACCEPTANCE:

5.1 The COR will monitor contractor performance on this contract, in accordance with the Quality

Assurance Surveillance Plan (QASP).

5.2 Upon successful completion of remedial repairs and preventative maintenance the COR will inspect the work and if acceptable sign the contractors service report.

5.3 All invoices shall be delivered to the COR and accepted, the Contractor shall than invoice using Wide

Area Workflow per 52.0000-4942. The COR will assist the contractors representative with CLIN identification. The contractor when submitting the invoice into the WAWF system, will select; “auto send a notification to the COR by email”. If this is not performed the contractor must contact the COR to notify him/her of pending transactions in WAWF. WAWF invoicing shall be completed by the contractor within 30 business days of COR invoice acceptance.

6. QUALIFICATIONS: All work performed under this contract shall be accomplished by a qualified technician, repairman or field service engineer. The contractor’s personnel performing the work shall have been trained to safely perform repairs, alignments, adjustments, calibration, certification, inspections and preventative maintenance on the equipment listed in paragraph 2. When requested, the Contractor shall provide documented evidence of the following:

• The service technician shall be certified/trained ExOne/Voxeljet of America Inc. and have at least two (2) years of experience in performing remedial repair, and preventative maintenance work to the equipment listed in paragraph 2.

7. RESPONSIBILITIES

7.1 RIA-JMTC may assist when possible; however the contractor should not depend on this assistance. The contractor shall notify the COR of any RIA-JMTC personal or equipment needs ASAP.

7.2 RIA-JMTC INFORMATION TECHNOLOGY SUPPORT: RIA-JMTC IT Support Staff will be engaged in the event any interaction with RIA-JMTC information systems or associated computing devices is required. The Contracting Officer Representative (COR) will send a notification to the RIA-JMTC Help Desk (usarmy.RIA.usamc.mbx.ria-jmtc-helpdesk@mail.mil) following the scheduling of a vendor visit.

This request will notify RIA-JMTC IT Support Staff that there will be an upcoming requirement to accompany the vendor on the scheduled dates. The vendor shall notify their technician that access to the workstation may not be available outside of normal business hours. The technician will be accompanied by an appropriately trained RIA-JMTC IT Support Staff member at all times while at the workstation. RIA-JMTC will not provide the technician credentials to access the workstation. Access to the workstation will be provided by the RIA-JMTC IT Support Staff escort. Removable Media e.g., CD/DVD/USB/SD/External hard drive will be scanned prior to use. Programs and software must be ran from RIA-JMTC approved/provided media or CD/DVD(s). Vendor Devices will not be allowed to connect to the RIA-JMC network nor will the be allowed to connect to RIA-JMTC equipment other than to scan and transfer media.

7.3 SOFTWARE SUPPORT: Equipment identified by the COR as causing RIA-JMTC to not meet its customers’ orders or security non-compliant shall have the repair service prioritized. The contractor will provide complimentary software diagnosis, software updates, and major upgrades. RIA-JMTC will have access to software and firmware for accreditation. The contractor will notify COR within 15 days of a security update for firmware and or software.

7.4 Non-Government-Owned computing systems or devices: The Contractor shall comply with AR 25-1 and AR 25-2. The Contractor shall not install or connect non-Government-owned computing systems or devices to Government networks without the COR’s coordinating and obtaining proper authorization from the appropriate Information System Security Manager (ISSM), ensuring that all software has a Government Assess Only Authorization. The non-Government-owned computing systems or devices include, but are not limited to, personal or Contractor-owned thumb drives e.g., memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives, removable or external hard drives, Personal Digital Assistants (PDA), PC Cards/Express Cards, MP3 players, cell phones, digital media, floppy disks, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, laptops, or any devices that can store data.

mailto:usarmy.RIA.usamc.mbx.ria-jmtc-helpdesk@mail.mil

7.5 System Accreditation and Re-Accreditation: The Contractor shall assist in providing system accreditation documentation such as required artifacts and shall answer technical questions required for registration for accreditation. All documents shall be IAW Chapter 5, and Appendices D and E, AR 25- 2, Information Systems Security (dated 3 August 2007) and DOD Instruction 8510.01, Risk Management Framework (RMF) Program or future DOD regulation that supersedes these regulations. The Contractor shall assist in performing yearly reviews of the accreditation, or whenever changes/additions are made to the system. The Contractor will assist in preparing risk assessments, as required.

8. POINT OF CONTACT:

8.1 Prior to contract execution, the contractor shall identify to the COR a primary and alternate contractor’s remedial repair, and preventative maintenance scheduling POC. RIA-JMTC COR shall notify the contractor’s primary or alternate scheduling POC of all remedial repair, and preventative maintenance service requirements defined in this SOW. Also, the contractor shall identify a primary and alternate contractor’s remedial repair, and preventative maintenance invoicing/WAWF POC.

8.2 Prior to contract execution, the contractor shall identify to the COR a primary and alternate contractor’s parts supply representative for the RIA-JMTC COR parts requests. RIA-JMTC COR shall notify the contractor’s primary or alternate POC of all part requests as defined in this SOW. Also, the contractor shall identify a primary and alternate contractor’s parts invoicing/WAWF POC.

9. WARRANTY: All services, materials & parts used shall include the standard commercial warranty (damage, failures). The contractor shall warrant that the services performed are in accordance with original equipment specifications and shall carry the standard commercial warranty.

10. PERIOD OF PERFORMANCE: The period of performance for this contract is three years (one base year and two one-year option periods) from the date of award.

11. SECURITY: Security training (not needing a CAC)

12.1. AT Level I Training.

All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training. The COR will be provided a copy of the RIA-JMTC AT Level I awareness training and assuring the training is completed.

The contractor shall sign a Memorandum of Record for each contractor employee and subcontractor employee to the RIA-JMTC Operations Center prior to a RIA-JMTC electronic keys and access pass being issued.

12.2. Access and General Protection/Security Policy and Procedures.

The contractor and all associated subcontractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Director of Emergency Services.

The contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the change clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

12.3. For contractors that do not require CAC, but require access to a DoD facility or installation.

Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center interstate identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility access and local security policies and procedures (provided by government representative). The COR will provide guidance to complete the Access Control Records Check request Form thru the RIA Directorate of Emergency Services.

12.4. Access Badges and Electronic Keys.

Contractor will acquire and need to return all issued U.S. Government Common Access Cards, installation badges, and/or access passes. Use FAR 52.204-9 or PADDS Clause IF00015 IF00015 at the end of the contract or the last day of an individual contractor’s employment.

13.4.1. RIA-JMTC electronic keys and access passes are accountable items and will be returned within 24 hours of no longer being needed. Items will returned to the COR or placed in a drop box at a RIA-JMTC access point.

13.4.2 Contractors who routinely fail to return these items will not be issued them in support of any future contract.

12.5. IWATCH (See Something, Say Something) Training.

The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program.

The iWATCH training will be provided in the RIA-JMTC AT training.

12.6. Impact on contractor performance during increased FPCON during periods of increased threat.

During FPCONs Charlie and Delta, services may be discontinued/postponed due to higher threat.

Services will resume when FPCON level is reduced to level Bravo or lower. The FPCON descriptions will be provided in the RIA-JMTC AT training.

The COR will keep the contractors informed on the current FPCON or any possible FPCON change.

12.7. Random Antiterrorism Measures Program (RAMP) participation.

Contractor personnel working on Rock Island Arsenal are subject to participation in installation RAMP security program (e.g. vehicles searches, wearing of ID badges, etc.).

Contractors will comply with any instructions given by the Rock Island Arsenal Police Department.

The RAMP program is discussed in the RIA-JMTC AT training.

12.8. Parking: The contractor shall park in designated/approved parking areas only. The COR and/or the Arsenal Police & Security personal may designate other areas to park depending upon the work situation.

12. SAFETY AND ENVIRONMENTAL:

13.1 Safety: When services are performed onsite the contractor is responsible for complying with all federal, state, and local safety and environmental regulations, including, but not limited to: Rock Island Arsenal, Department of the Army (DA), Occupational Safety and Health Act, Environmental Protection Agency (EPA), Illinois Environmental Protection Agency (IEPA). The contractor must adhere to all Rock Island Arsenal Safety requirements, policies and statutes. The contractor shall be responsible for obtaining any hot work/open flame permits required from the Rock Island Arsenal Fire Department. The contractor(s) while working on equipment at the RIA-JMTC will wear proper PPE, to include but not limited to: safety glasses (with side shields), protective foot wear (steel toe), proper clothing (no shorts, tank tops, etc.), safety harness (when working off the floor), welding and cutting apparel (as needed) and adhere to OSHA NFPA 70E Arch Flash when working on electrical equipment. The contractor shall also have and observe an approved electrical lock-out tag-out procedure. As required by the COR, the contractor may be required to submit a Safety Site Plan in limited and justified circumstances.

13.2 Environmental: When services are performed onsite all hazardous wastes, acid, and contaminated material generated by the execution of this service contract will be disposed of IAW all applicable federal, state, and local laws and regulations. All transport and decontamination will be performed IAW all applicable interstate, federal, state, and local laws and regulations. Any materials and/or wastes generated from this effort shall be labeled with appropriate transportation/disposal documentation for off-site disposal to include but not limited to Hazardous waste manifests and associated Land Disposal Restriction.

Prior to discussing any environmental issues with the environmental agency of primacy, the contractor shall contact the Contracting Officer (KO) for direction.

13.3 Ozone Depleting Chemicals (ODCs): When services are performed onsite the contractor shall assure that none of the materials used contain Class I ODCs as defined by Public Law 102-484, Section 326 during execution of the tasks outlined in this SOW. Parts and equipment shall not contain polychlorinated biphenyl (PCB), ozone depleting substances (Class I or Class II), or asbestos materials.

ROCK ISLAND ARSENAL DATE: 27 June 2026 SCOPE OF WORK