SOW Embassy E1 2765 Statement of WORK_6MB.docx

STATEMENT OF WORK

Renewal of Embassy E1/LS NET 2765 Circuit 6MB June 04May 18, 2025

The purpose of this fixed-price contract is to provide a Dedicated network circuit to the U.S. Embassy including all engineering, labor, tools, equipment, materials, supplies and services.

The U.S. Mission in Djibouti requires a 6 Mbps Renewal Dedicated Circuit Internet within the U.S. Embassy.

1. Required Services The contractor, also referred to herein as the Internet Service Provider (ISP), shall provide Internet services and a leased line channel. This includes initial installation and activation, circuit performance monitoring and reporting, and ongoing operational and maintenance responsibilities.

2. Initial Service Installation and activation The internet service provider (ISP) shall provide the following :

A. Circuit connectivity from their main distribution frame or network core to the designated site’s service delivery point . the circuit will enter the designated site’s established and approved demarcation point.

B. All labor and equipment required to complete the work at the designated site’s service delivery point.

C. A period not to exceed forty-eight (48) hours to performs testing to determine acceptance of the circuit.

D. Information regarding the manufacturer, model and technical specifications of all contractor-owned routers and equipment that will be in the designated site’s demarcation point.

E. A central information technology (IT) point of contact (POC) to promptly coordinate technical issues during the initial service installation and activation process.

F. If applicable , the ISP shall be responsible for gaining authorization to provide the service on the government of Djibouti owned network resources . this includes access to perform circuit installation and activation in and around areas under the control of government of Djibouti.

G. If required, the ISP shall be responsible for the installation of any required wires and hardware above and below ground, in addition to any required local permits, authorizations and insurance. The conditions shall be returned to original within five (5 working days of the completion of initial installation and service activation. All cables shall be labeled on both input and output .

3. Technical Requirements

A. The internet Service provider (ISP) Shall provide a Dedicated leased line channel high speed access to the internet, data transport media must be fiber optic , terrestrial connectivity . Twenty-four (24) hours uplink . Post internet service Provider (ISP) connection must be “Always on “ with unlimited usage and must not require the installation of any customer software on the client side.

B. The internet download and upload should be symmetrical .

C. For internet service the ISP must guarantee full contracted bandwidth availability 24x7x365 from the originator side to the ISP’s Internet gateway .Bandwidth sharing with other customer is not allowed.

D. ISP must provide excellent quality of service (QOS) for the connection , that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but , at minimum , greater than 99.97% or the highest possible quality of service connection reaching 100%.

E. ISP connection must Not use network Address translation (NAT)

F. ISP must permit the transit of all Internet Protocol (IP) protocols, including but not limited to, User Datagram Protocol(UDP), Transmission Control Protocol (TCP) and IPSEC to transmit without filters or proxies .Unfiltered access to the internet is required without ISP firewall blocking .Filters or sniffers must not be established , connected , or introduced by the ISP for any US embassy Channels . if there any existing filters, sniffers , restrictions, or proxies, they must be identified, and removed prior circuit installation.

G. The ISP should permit the U.S. Embassy Djibouti to use its own encryption devices on the circuit.

H. ISP must provide fault-tolerance fiber optic Connectivity to the very end at the U.S. Embassy Djibouti.

I. Internet Service provider (ISP) must have redundancy in the internet backbone between Djibouti and USA. ISP must have fail-over plans with the lines coming to the embassy , meaning if the one line drops it must cut over automatically.

J. Latency standard should be at least 180 m Sec. and packet Loss is <=0.5%

K. Internet service Provider (ISP) must provide a block of eight (8) public internet IP addresses on a single subnet for internet services.

L. ISP must provide IP addresses used to identify the single subnet address in classless inter-domain routing address specification (Network IP address /29) or , equivalently , its subnet mask 255.255.255.248, and ISP gateway IP addresses.

M. The ISP is to provide U.S. Embassy Djibouti hardware service unit within two hours period after a hardware related problem occur and report to the ISP help desk support.

N. ISP shall be a firm regularly engaged in the providing of internet service fully licensed to do so. Contractor shall also be regularly engaged in installing and servicing telecommunication lines, fiber Optic cabling and equipment and license to perform this work. The contractor and /or firm shall have the expertise and knowledge of proper installation of single mode fiber , cable testing and certification, and fiber optic cable termination . The contractor shall possess and provide all the necessary supervisor , labor, materials, equipment, personal protective equipment (PPE) , and tools to execute this contract successfully and skillfully in accordance with the terms and conditions herein.

4. Access for installation and repairs

A. Restricted Access The service location and point of demarcation for all circuits delivered under this contract are in restricted access area controlled by the U.S. Embassy . Approval is required in advance for vendor personnel to access these locations and shall be at all times escorted by approved U.S. embassy staff while on site. The vendor shall, in a timely fashion , furnish information requested by the U.S. Embassy about its personnel who need access to these locations.

B. Identification All vendor personnel needing to access a U.S. Embassy location must bring with them government ID Card, Passport or other ID document to access the Demarcation point.

C. Tools Vendor must identify at the time of requestion access to the point of demarcation any tools they will be bringing with them to perform necessary work . Permission to bring any tools or equipment into a U.S. embassy location must be approved in advance by the embassy regional security officer.

D. Security screening All personnel performing work at U.S. Embassy locations for the purpose of installation troubleshooting or repairs are subject to the physical security screening and access requirements maintained by the embassy regional security officer, and any tools or items they bring with them will be inspected before being allowed onsite.

E. The contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit , including services necessary to establish, operate, and restore the circuit. The contractor shall provide all equipment, materials, and supplies required to provide the service.

F. Inspection and acceptance Unless specified in the contract , the US embassy shall require a period not to exceed 7 days to perform testing to determine acceptance of the required circuit under section 1.

5. Acceptable Hardware

The US Embassy is prohibited from doing bussing with or using equipment from several network and electronic hardware manufacturers. The ISP cannot provide or place equipment from a prohibited manufacturer on US embassy property . the U.S. Embassy does require the ISP to disclose or modify their internal network if the ISP is using hardware from a prohibited manufacturer. The current list of prohibited manufacturers incudes Huawei, ZTE, Xaiomo, Dahua, Hikvision , other Chinese company and any of their subsidiaries.

6. Monitoring, Alerting & Services Advisories

A. Uptime Monitoring & Alerting The service provider will continuously monitor the condition and performance of the circuit provided to the US Embassy , and collect , log and make this data accessible in real time to the US embassy through a web-based portal.

B. Alerting & Notification for unplanned degradation or failure the service Provide will provide notification within 10 minutes of any degradation or failure of the circuit via email or voice call to identified points of contact on 24x7x365 basis . This includes notifications due to degradation or failure of either last mile, regional or international link , including notices of loses of redundancy and restoration of service.

7. Support, Maintenance and Repair

A. Network operations & Contact center The vendor must maintain a 24x7x365 support operation (such as a network operation center) that is immediately reachable by local telephone and email to request general network status, report outages, or to request circuit specific support, troubleshooting or repair services.

B. Support & Technical personnel The vendor must have adequate and competent technical support , field support and engineering resources to configure , maintain and repair the circuits under this agreement.

Please detail your capabilities in this area and identify any subcontractors used (for example , for fiber optic repairs) or if resources are managed in house.

8. Service installation , Activation and Upgrade

A. Initial circuit installation The circuit procured under the initial award of this contract will be available for customer use no later than 30 days of contracting signing , or at a later date designated by the U.S. Embassy.

B. Modification of Existing Circuits Future modification to the existing circuits provided under this contract , such as bandwidth increase , additional IP addresses, etc. should be activated and available for customer use within 5 business days of as signed amendment of this contract.

C. Vendor Installation Responsibilities The vendor is responsible for the installation , configuration, security patching and life cycle upgrades for all equipment required to deliver these circuits to the service location .this includes pulling required cabling from the street to the designated demarcation point, etc...

Period Of Performance Subject to the requested proposal and award of the Network Circuit Services contract, the tentative schedule for performance of these services commences by the Beginning of September 2025 and concludes not later than August 2026. The final Contract period of performance (POP) of this contract will be affected upon award of the contract.

Quality Assurance and Surveillance Plan (QASP) This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

a) SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

b) STANDARD. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions- Commercial Items), if any of the services exceed the standard.

An Invoice, suitable for payment, shall contain, but not limited to, the following information:

1. Name of Contractor.

2. Date of Invoice.

3. Original Invoice Number (Consecutive numbers).

4. Contract number.

5. Contract Line-Item Number (CLIN) of item or service provided.

6. Description of the item, or service provided.

7. Period of performance of service or date item is provided.

8. Block/Space reserved for COR acceptance signature and date.

9. Signature, Name and Phone number of Company representative authorized to sign Invoices.

10. Remit to address

11. Name, phone number and Mailing address to whom any disputed invoices should be addressed.

Failure to submit Invoices which do not identify this information shall be returned without payment to the Contractor for correction.