SOW - Eclipse System - OSJA_DRAFT COPY.pdf

DRAFT COPY

Statement of Work (SOW) Eclipse Vox ASR System (EVAS)

Court Reporting System 3rd ID, Office of the Staff Judge Advocate

1. General. The U.S. Army 3rd Infantry Division (3ID) Office of the Staff Judge Advocate (OSJA) has a sole source requirement for the purchase of court reporting technology (Eclipse Vox ASR System - EVAS) which includes hardware with integrated software licenses. The Eclipse hardware and software will be utilized to record, playback, translate various court martial proceedings. This requirement shall provide a complete system comprised of the necessary hardware and software to support the court reporting needs of court rooms located in Fort Stewart and Hunter Army Airfield located in the state of Georgia. The Contractor shall provide the hardware integrated with the Eclipse Vox and Speechmatics softwares which shall include a one year hardware warranty and one year software maintenance for additional related technical support services.

2. Court Reporting System Objective: 3ID OSJA requires a court reporting system that has the capabilities to produce legal transcripts in a complete, end-to-end solution that converts speech to text in real-time with or without continuous commercial Internet connection. OTJAG is need of an integrated solution that shall unify all hardware and software components necessary to deliver a complete and turnkey court reporting system.

3. System Functions and Performance Characteristics:

a. The system shall be designed with mobile laptops that will allow for the easy transportation of equipment to different locations. The laptops shall be integrated and configured to with legal transcription software brand name Eclipse Vox and automatic speech recognition software (ASR) brand name Speechmatics.

b. The system shall include and be able to interface with multi-channel audio components and unidirectional wireless digital microphones for the purpose of automated legal transcription.

c. The system shall have a 1-for-1 transcription time. For every hour recorded the system should take one hour to edit the rough draft. The system shall have the capability of producing near real-time transcripts of recorded audio with a 90-95% accuracy rate.

d. The system shall also have the capability to generate hyperlinked indexes in PDF and HTML formats which will allow users to easily generate a complete index for each transcript or a volume of transcripts.

e. The system shall become integrated with a Speechmatics automatic speech recognition (ASR) software to produce the following speech results: speaker identification, punctuation, number processing, capitalization variations, accounting for specialized vocabulary and resolving common speech recognition errors.

f. The system shall have the capability of redacting audio recordings and text transcripts simultaneously and provide high-quality audio for each speaker while synchronizing precisely with the text.

g. The system shall have the capability of applying custom dictionaries (add new entries to the system’s default dictionaries) in real-time and be able to replace mistranscribed words and add punctuation, change case, and alter the format and spelling of contiguous words.

h. The system shall have the capability to utilize a local area network (LAN) to allow the sharing of transcripts being generated in the courtroom by an editing team comprised of more than one user. Each team editor shall be able to hear the audio and see the text onscreen as it is being created by the ongoing testimony in the courtroom. Each team editor shall also be able to make corrections, add or remove text, add entries to dictionaries in real-time.

i. The system shall also have the capability of operating locally, utilizing on-premises speech engine or remotely, using an internet connection. The system’s on-premises speech to text generation shall have the same performance or accuracy compared to when using internet connection.

4. System Physical Hardware and Software Specifications:

Item Description Quantity

Transcript Laptop with Eclipse Vox and Speechmatics software. Additional Laptop specifications are as follows:

- Operating System: Windows 10

- Processor Type: Core i7 Processor

- Memory: 8 GB RAM or higher

- Storage: 256GB SSD or higher

- Screen: 15 to 16 inches in size with a 1920 x 1080p resolution

Edit Laptop with Eclipse Vox Software and Speechmatics software. Additional Laptop specifications are as follows:

- Operating System: Windows 10

- Processor Type: Core i7 Processor

- Memory: 8 GB RAM or higher

- Storage: 256GB SSD or higher

- Screen: 15 to 16 inches in size with a 1920 x 1080p resolution

8-microphones:

The 8-mic size microphones shall be digital, mono-directional and wireless with 8-channel audio interface. The microphones shall be configured and integrated with the rest of the system equipment and ready to use.

6-microphones:

The 6-mic size microphones shall be digital, mono-directional and wireless with 8-channel audio interface. The microphones shall be configured and integrated with the rest of the system equipment and ready to use.

One (1) year standard hardware warranty 1 One (1) year software technical and maintenance support 1

5. Scope of Work. The Contractor shall provide the following technical support services.

Customer technical support will be provided remotely through telephone, e-mail, or online customer service assistance.

Provide a one (1) year software license term for technical support, maintenance and updates. The Contractor shall provide a copy of their software agreement.

Provide a one (1) year warranty for technical support and repair or replace obsolete or defective audio components and/or computer hardware.

Provide hardware with integrated Eclipse Vox and Speechmatics software. Software shall be prepared, configured and installed prior to hardware shipment.

6. Period of Performance: One (1) year contract. Refer to the contract for specific dates.

7. Location of Support Services: Customer support will mainly be provided from a remote basis through telephone, e-mail, or online customer service assistance, and as a last resort provide on-site technical support if determined to be necessary. On-site technical support will be arranged and coordinated between the Government and Contractor.

8. Hours of operation. Customer support will be rendered during normal working hours, Monday through Friday (except weekends and Federal Holidays), between the hours of 7:30 am to 5:00 pm.

however, the contractor may be required to provide customer support outside of these hours.

8.1 Federal Holidays:

New Year’s Day 1st day of January Martin Luther King Jr. Day 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

9. Delivery Period: 60 days after contract award.