SOW.pdf

THE CONSUMER FINANCIAL PROTECTION BUREAU (CFPB)

STATEMENT OF WORK

MOBILE INTELLIGENCE DATA PLATFORM

I. SCOPE

Retain aggregate market and usage data (i.e. monthly active users, cumulative downloads, sessions per month, user demographics) and software development kit information for mobile applications listed in the Apple App Store and the Google Play Store, including mobile applications that deliver consumer financial products and services. Bureau staff routinely perform market monitoring of product lines that are delivered to consumers exclusively or primarily through mobile applications.

II. REQUIREMENTS

The CFPB requires aggregate market and usage data, software development kit information, and customer review tools for mobile applications that deliver consumer financial products and services. The contractor’s deliverable product, at a minimum, must provide:

1. Data fields that accurately estimate the number of users of mobile application each month, historically, and on an ongoing basis.

o Application downloads o Application removals o Monthly active users o Annual active users o Demographic information

2. Data fields that accurately estimate usage trends o Average sessions per month o Average session time

3. Dashboard of app reviews sortable by topic

III. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Contracting Officer’s Representative (COR) will summarize and document the Contractor’s performance in the categories listed below (evaluation based on meeting the requirements of this

SOW):

Quality of Service Service Outages Timeliness of Data Provided

Surveillance method. Random Evaluation. This method employs a “spot check” style of evaluation and may be adjusted base on quality trends. The Government retains the right to inspect all requirements of the contract. Unacceptable performance will be recorded, and the Contractor shall be required to correct the unacceptable condition within a 24-hour time period.

If the Contractor does not correct the unacceptable condition within 24-hours, the COR will notify the Contracting Officer who will take appropriate administrative action for unacceptable performance. When an observation indicates defective performance, the COR will require the

Contractor to initial the observation. The initialing of the observation does not constitute concurrence with the observation, it only indicates acknowledgement that the Contractor has been made aware of a potentially defective performance.