SOW.pdf

STATEMENT OF WORK

Naval Medical Center San Diego

1.0 INTRODUCTION

Naval Medical Center San Diego (NMCSD) and outlying branch clinics require a temperature/environmental monitoring system to meet authorization to operate on the Navy Network and to meet Department of Defense Information Assurance requirements. The contractor shall design and provide a temperature/environmental monitoring system scaled to meet the requirement. The system is needed for multiple locations. The system must be compatible with continuous automated temperature monitoring to a limitless number of applications in a wide range of parameters from Pharmaceutical to Blood Banking, Laboratory Animal Research to Biotech and Hospitals/clinics. The contractor shall support this requirement with installation, testing/validation, and training sufficient to assure correct operation by local users. The contractor shall provide warranty and support for the system following acceptance.

2.0 SERVICE

2.1 The contractor shall propose a temperature/environmental monitoring system. NMCSD has adopted electronic temperature/environmental monitoring as the standard replacing paper temperature/environmental charts. All proposed systems must be electronic and have software.

2.2 The contractor shall propose any required operational system hardware and software to be of best value to the government. Operational system hardware and software shall agree and comply with NMCSD Cybersecurity requirements outlined in the NMCSD Information Management Department Cybersecurity/Risk Management Framework Requirements for all systems and devices prior to award/order issuance, which is available upon request.

2.3 The contractor shall provide the proper mix of qualified personnel for proper system installation, test/validation, training, and acceptance.

2.4 The contractor shall provide all necessary supplies, spares, tools, test equipment, consumables, hardware, software, required to complete this requirement.

2.5 The contractor is responsible for installing probes, wireless transmitters, and receivers.

2.6 The contractor shall conduct calibration of all probes against NIST certified thermometers.

2.7 The contractor shall conduct validation of the system annually.

2.8 The contractor will provide and install Presidio-OTG to provide all users access to the

REES software to allow web-based login.

2.9 The contractor shall not conduct changes, modifications, or alterations without prior approval.

2.10 The contactor shall ensure a functional system that will efficiently serve its intended purpose.

3.0 LOCATION

Naval Medical Center San Diego, 34800 Bob Wilson Drive, San Diego, CA. 92134-5000.

4.0 TRAVEL AND RELATED EXPENSES

The contractor is responsible for its related trip expenses including round trip travel, mileage, and all other necessary expenses related to travel.

5.0 RESPONSE TIME

Contractor shall use commercially reasonable efforts to:

a. Respond by telephone to any report of a malfunction requiring repair within two (2) hours of notification by NMCSD Monday – Friday, 0800-1600.

b. Provide on-site support within one (1) business day of notification by NMCSD personnel.

6.0 LIABILITY

The contractor shall not be liable for any loss, damage, or delay due to any cause beyond their reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riots, civil commotion, war, malicious mischief or acts of God.

7.0 UTILITIES

The contractor may use government utilities, (e.g. electrical power, compressed air, and water) that are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the NMCSD’s electrical wiring and equipment, must approve contractor equipment.

8.0 ACCESS TO EQUIPMENT

8.1 The contractor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service.

8.2 The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on-duty personnel responsible for such equipment.

9.0 PARTS AVAILABILITY

To ensure minimal equipment downtime, contractor shall maintain replacement spare parts and materials necessary to perform each repair or supply said part and materials within two (2) business days.

10.0 PARTS/SUPPLIES QUALITY

Parts and supplies provided under this service contract shall be guaranteed to be equal in all respects, including performance, interchangeability, durability, and quality to the Original Equipment Manufacturer parts when new or as presently recommended by the contractor.

11.0 CONTRACTOR CHECK-IN/CHECK-OUT

Contractor is required to report to the quarterdeck in building 1, Naval Medical Center San Diego, for visitor badges during the hours of 0800-1600, Monday through Friday, prior to and upon completion of any service/repair performed.

12.0 SITE MANAGEMENT

12.1 NMCSD requires contractor to provide supervision and project management that will act as a single point of contact to provide the coordination, delivery and integration of all components of this project.

12.2 The contractor shall conduct project planning to ensure that installation will minimally impact daily operations in the designated facility.

13.0 TRAINING

Contractor shall provide end user and administrator, to include hands on operation and basic maintenance.

14.0 DOCUMENTATION

Contractor shall provide a binder containing all equipment manuals, operational instructions and warranty documents for all equipment provided under this contract.

15.0 PHYSICAL ACCESS CONTROL

15.1 The Navy Commercial Access Control System (NCACS) provides guidance to vendors and contractors for obtaining a pass and is accessible at the following website:

http://www.cnic.navy.mil/regions/cnrsw/installations/navbase_san_diego/om/force_prote ction/rapid_gate.html

15.2 In accordance with CNICNOTE 5530 dated May 2, 2011, NCACS credentialing should be established in order to avoid unnecessary delay at military installation entry control points.

15.3

All Field Service Reports shall be submitted within 72 hours of completion of service.