SOW.pdf

PERFORMANCE WORK STATEMENT

Tensas River National Wildlife Refuge Janitorial Service

PART 1

GENERAL INFORMATION

1. GENERAL INFORMATION: This is a non-personnel services contract to provide Janitorial Service to Tensas River National Wildlife Refuge (NWR). The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform janitorial service at Tensas River NWR as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: Tensas River NWR would like janitorial service on a biweekly basis. The term biweekly means every two weeks for the purpose of this contract. Janitorial Service will be performed at the Tensas River NWR headquarter.

1.3. Objectives: Have an office where janitorial services are performed.

1.4. Scope: Services include cleaning doors, floors, windows, furniture, restrooms, exterior porches, sidewalks and other surfaces such as kitchen counters, tables, sinks, and chair seats. Service will also include wiping down equipment with duster, empty trash receptacles, cleaning shop shower, removing cobwebs, and wiping water fountain. See the detailed list provided in Part 5 Specific Task.

1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year Option Year I Option Year II Option Year III Option Year IV

1.6. General Information:

1.6.1. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this (PWS). The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.6.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays: The contractor must not provide services on federal holidays, but must substitute another day identified by the government.

New Year’s Day Martin Luther King Jr.’s Birthday President’s Day

Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veterans' Day Thanksgiving Day Christmas

1.6.4. Hours of Operation: The contractor is responsible for conducting business, between the hours of 09:00 and 3:30 every two weeks (bi-weekly) on Tuesdays or Wednesdays except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at the Tensas River NWR headquarter building located at 2312 Quebec Road, Tallulah, LA 71282.

1.6.6. Type of Contract: The government will award a contract.

1.6.7. Security Requirements: Not applicable.

1.6.7.1. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period; government facilities, equipment, and materials shall be secured.

1.6.7.2. Key Control: Not applicable.

1.6.7.3. Lock Combinations: Not applicable. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8. Special Qualifications: Not applicable.

1.6.9. Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The contracting officer, contracting officer's representative (COR), and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10. Contracting Officer Representative: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions.

- assure that the contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance,

- maintain written and oral communications with the contractor concerning technical aspects of the contract,

- issue written interpretations of technical requirements; including government drawings, designs, and specifications,

- monitor contractor's performance and notify both the contracting officer and contractor of any deficiencies,

- coordinate availability of government furnished property,

- and provide site entry of contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the contractor, will state the responsibilities and limitations of the COR; especially with regard to changes in cost or price estimates or changes in delivery dates.

The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11. Key Personnel: The following personnel are considered key personnel by the government: contract manager and alternate contract manager. The contractor shall provide a contract manager and alternate contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available Monday through Friday, 8:00 a.m. to 4:30 p.m. CT.

1.6.12. Identification of Contractor Employees: All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will not be required to obtain and wear badges in the performance of this service.

1.6.13. Contractor Travel: Not applicable.

1.6.14. Other Direct Costs: Not applicable.

1.6.15. Data Rights: Not applicable. The government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the contracting officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.6.16. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in the FAR Subpart 9.5. The contractor shall notify the contracting officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the contracting officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the contracting officer and in the event the contracting officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the contracting officer may effect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17. Phase-in/Phase-out Period: Not applicable.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE. An employee of the U.S. government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with this PWS.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN. An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: Not applicable.

3.2. Facilities: Not applicable.

3.3. Utilities: The government will provide electricity and water to the contractor to perform the tasks outlined in this PWS. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4. Equipment: The government will provide a vacuum cleaner.

3.5. Materials: The government will provide brooms, mops, cloth/paper towel, brushes, and cleaning solutions/liquids.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Secret Facility Clearance: Not applicable.

4.3. Materials: Not applicable.

4.4. Equipment: The contractor shall furnish all personal protective equipment (e.g., rubber gloves, safety glasses, respirators, dust masks) and safety supplies (e.g., first aid supplies, medications) needed by contractor employees.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS:

5.1. Basic Services: The contractor shall provide janitorial service for the Tensas River NWR headquarters.

5.2. Task Heading: Provide Janitorial Service to Tensas River NWR.

For the purpose of this contract, the term biweekly means one time every two weeks; monthly means one time per month; quarterly means four times per year (every three months); biannually means twice a year (every six months);

annually means one time per year: (BW) Biweekly, (M) Monthly, (Q) Quarterly, (BA) Biannually, (A) Annually.

HEADQUARTERS AND SHOP:

Doors:

Doors shall be cleaned inside and out with an approved cleaner (e.g., wood cleaner on wood doors, all-purpose cleaner or damp cloth as appropriate on painted doors). Frames shall be wiped with a damp cloth to remove finger smudges and dust. (BW) Door pulls shall be wiped clean with a disinfectant. (BW)

Trash receptacles:

All trash cans shall be emptied and if necessary refitted with trash bags. (BW) Kitchen and bathroom cans shall be sprayed with disinfectant. (BW) Other cans shall be washed out with wet cloth. (M)

Floors:

All tile and vinyl floors shall be inspected for dirt, spills, stains, gum, etc.; swept; and mopped. (BW) Restroom floors shall be swept and mopped with a germicidal detergent. (BW) All carpet shall be vacuumed. (BW) All carpet shall be inspected for stains and if necessary cleaned with an approved stain remover. (M) Walk-off mat shall be swept. (BW) Walk-off mat shall be vacuumed. (M) All baseboards and chair-rails shall be wiped with a damp cloth or dusted. (M)

Windows:

Windows sills shall be vacuumed out or dusted. (M) Blinds shall be vacuumed out or dusted. (Q)

Furniture:

Glass surfaces of furniture shall be cleaned with glass cleaner. (BW) Information desk shall be dusted. Brochures shall be straightened if needed. (BW) All glass fronts on exhibits shall be cleaned with glass cleaner. All acrylic glass shall be cleaned with a damp cloth only. (BW)

Other Surfaces:

Counters, tables, sinks, chair seats (kitchen) shall be cleaned with food contact surface disinfectant. (BW) Equipment shall be wiped with duster. No cleaner is to be used on any of the office equipment. (M) Shop shower shall be cleaned with soap and water. (Q)

Restroom:

Toilets and urinals shall be washed inside and out with a disinfectant cleaner. (BW) Toilet seats shall be cleaned with a disinfectant cleaner approved for skin contact.

Walls around urinal shall be washed with disinfectant cleaner. (BW)

Stall walls shall be wiped to remove all dust and dirt. (BW) Toilet paper dispensers shall be checked and refilled as needed. (BW) Sinks, faucets and handles shall be washed with a disinfectant cleaner. (BW) Mirrors shall be cleaned with glass cleaner. (BW) Hand soap and paper towel dispensers shall be checked and refilled as needed. (BW) Stain build-up shall be cleaned from sinks and toilets. (M)

Exterior Porches and Sidewalks:

Outside door pulls shall be wiped clean with a disinfectant cleaner. (BW) Outside door glass shall be cleaned with glass cleaner. (BW) All entry door jambs shall be swept clean. (BW) Front entrance porch, back porches, and sidewalks shall be swept or blown clean. (BW) Cobwebs, insect nests, stains from nests and insect debris shall be removed from building exterior sidings and ceilings. Contractor may use government-owned hose and water. (BW)

Miscellaneous:

All cobwebs shall be removed from wherever found (e.g., corner areas, ceiling areas). (BW) Water fountain shall be wiped out with food contact surface disinfectant cleaner. (BW) Punch list provided by Tensas River NWR shall be completed and submitted. (BW)

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS:

6.1. Contractor will conform to all government-mandated safety requirements regarding personal protective equipment, safety procedures, chemical labeling, etc.

6.2. Contractor employees must conform to all refuge regulations regarding us by the general public (Title 50 Code of Federal Regulations) except as needed to perform the actions identified by this PWS.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHMENT/TECHNICAL EXHIBIT LIST

7.1. Attachment 1/Technical Exhibit 1: Performance Requirements Summary

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Requirements Summary

Project Name Customer

Janitorial Services Contract U.S Fish and Wildlife Service Tensas River National Wildlife Refuge 2312 Quebec Raod Tallulah, LA 71282

Contact Contact Phone # Date Prepared

Michael Renfrow 318-574-2664 04/04/2023

Task or Deliverable Performance Standard Acceptable Quality Level

(AQL) Surveillance Method Positive/Negative Incentive Janitorial services for the headquarter and shop buildings

Complete all measures outlined in Performance Work Statement.

No deviation (100% compliance)

Inspections Non-compliance will result in work being redone at contractor’s expense.

Work as scheduled Comply with work schedules. Minor deviation (95% compliance) for uncontrollable events (e.g., equipment breakdown, weather)

Inspections Non-compliance with work schedule will result in poor performance rating and/or termination.

Work completed appropriately Complete work as stated in Performance Work Statement.

No deviation (100% compliance)

Review of work Non-compliance will result in work being redone at contractor’s expense and a poor performance evaluation.

Health and safety plan to ensure the well-being of contract and refuge employees and the public

Complete before work begins. No deviation (100% compliance)

Review of plan (must be received by agreed upon date)

Non-compliance will result in a negative perfornance rating.

Standard progress report (punch list) documenting work completed

Complete each visit No deviation (100% compliance)

Review of report. Must be received at the end of each visit

Non-compliance will result in a negative performamce rating.