SOW.docx

STATEMENT OF WORK

I. TITLE:

Service Contract where the contractor shall provide all labor, personnel, equipment, tools, materials, supervision and other items necessary to provide annual preventive maintenance and corrective repair service on-site for the equipment and systems listed below for Loma Linda VA and as defined in this Statement of Work (SOW).

II. EQUIPMENT:

Location

VA Loma Linda ER

VA Loma Linda ER

ACC

Sy Kaplan CBOC

Murrieta CBOC

Hemet CBOC

III. OBJECTIVES:

The contractor shall provide all labor, personnel, equipment, tools, materials, supervision and other items necessary to provide annual preventive maintenance and corrective repair service on-site for the equipment and systems listed below for Loma Linda VA, ACC, and CBOC sites and as defined in this Statement of Work (SOW).Services performed shall conform to industry standards and this statement of work (SOW). Additional scope as per the below:

· The contractor will perform preventive maintenance (PM) inspection on equipment/systems as provided for in the contract agreement. PMs will be accomplished in accordance with the Original Equipment Manufacturer (OEM) recommendations. Must use OEM certified parts and service engineer/technicians must be OEM trained and authorized by Cepheid to work on all equipment included in agreement.

· OEM standard agreement equivalent coverage.

· Toll free phone support 24x7

· Unlimited service calls onsite 5x8 hours (8-4)

· All parts covered.

· Travel and labor included.

· Software Upgrades included

· Inclusion of equipment components

· Extensive preventive maintenance annual: Calibration

· Designated Response time 48 hours unless otherwise agreed upon by VA Staff or designee

· Response: All requests for repair service will be considered requests for emergency service unless a statement to the contrary is made by the CO, POC or designee. A competent service representative adequately equipped with tools, test instruments, service manuals, and repair parts will arrive at the Loma Linda VA, ACC, or CBOC within the designated response time. The service representative may contact VA staff by phone before arrival at the designated facility. Such contacts, however, will not serve to alter the requirements for arrival on-site except when the request for service is withdrawn by Biomedical Engineering.

· Over and Above Repairs - Additional services shall be approved by the Contracting Officer prior to the contractor initiating any work. The contractor shall provide an on schedule- quote to both the CO and VA staff for review and consideration.

PERIOD OF PERFORMANCE:

Potential period of performance.

IV. PLACE OF PERFORMANCE:

1. VA Loma Linda 11201 Benton St Loma Linda, CA 92357

2. ACC (Ambulatory Care Center) 26001 Redlands Boulevard Redlands, CA 92373-7762

3. Sy Kaplan CBOC 72700 Dinah Shore Drive, Suite 200 Palm Desert, CA 92211-9329

4. Murrieta CBOC 25125 Madison Avenue, Suite 105 Murrieta, CA 92562-8970

5. Hemet CBOC 720 East Latham Avenue Hemet, CA 92543-4364

V. PERFORMANCE REQUIREMENTS:

· Hours: Normal duty hours are 8:00 a.m. through 4:30 p.m., Monday through Friday local time, not including federal holidays. Whenever contact with Biomedical Engineering is required outside of normal duty hours, the Utility System Repair Operator (USRO) may be contacted as an alternate. The hospital operator at extension "0" can contact the USRO operator via radio.

· Preventive maintenance will be scheduled with a contact person as assigned by the VA staff Point of Contact (POC) or designee. This PM work must be completed in the month specified during the request unless another date is agreed upon by VA staff or designee. All contractor personnel (without exception) must report to the Police Services to sign in and receive a contractor identification badge before any work is performed and return to the same location to sign out and turn-in said badge along with the documented service report (as described in section 5, DOCUMENTATION) for the service performed.

· Noncontract Charges: The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting Officer.

· Payment: Payment will be made in arrears, and upon receipt of a properly prepared invoice which references the period for which payment is due, the contract number and/or assigned purchase order number. The invoice must include the correct payment address.

· Waste Removal: The contractor is responsible to remove and properly dispose of all waste related to the services provide on-site at each facility.

· Failure to carry out the above procedures will be considered as a failure to document the service visit and will constitute a failure to perform.

· All shipping for parts will be included in the cost of the contract.

VI. DOCUMENTATION:

Service reports will be provided for all service activities within 3 business days including preventive maintenance, emergency repair, and safety inspections, and must contain the following information:

a) Date(s) and time period of service.

b) Complete description of equipment serviced including model number and serial number.

c) Complete description of equipment services performed including upgrades, updates and software changes made.

d) Complete list of all materials, parts, or assemblies installed or replaced including serial numbers of parts where applicable.

e) A statement of the complaint that initiated the service call.

f) Total standard labor hours, total overtime/premium hours, and total travel hours expended during the repair.

VII SALIENT CHARACTERISTICS