Solicitation SF1449_ 29 April 2020.pdf

SEE ADDENDUM

(No Collect Calls)

W81K0220Q0057 29-Apr-2020

b. TELEPHONE NUMBER

360-486-0740

8. OFFER DUE DATE/LOCAL TIME

10:00AM /PST/19May2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W81K029. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JAMES H. SUN

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SEE SCHEDULE

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

W40M REGIONAL HEALTH CONTRACTING OF

REGIONAL HEALTH CONTR OFC PACIFIC

BLDG 339 CLARK ROAD

FT SHAFTER HI 96858-5098

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W68MX3 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

MADIGAN ARMY MEDICAL CENTER

MADIGAN ARMY MEDICAL CENTER

9040 JACKSON AVE

TACOMA WA 98431

TEL: FAX:

.FAX:

TEL: . SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD: $41.5M

NAICS: 722310

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF119

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 22,880 Hours

0001 - Food Service Workers

FFP

Base (15 Jun 20-14 Jun 21) FOB: Destination

PURCHASE REQUEST NUMBER: 0011417462-0001

PSC CD: S203

NET AMT

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0002 1 Job

0002 - Contract Manpower Report

FFP

CMR - 31 Oct 20 (BASE Period). See Performance Work Statement, Paragraph 6.

FOB: Destination

PURCHASE REQUEST NUMBER: 0011417462-0001

PSC CD: S203

NET AMT

1001 22,880 Hours OPTION 1001 - Food Service Workers

FFP

OPTION 1 (15 Jun 21-14 Jun 22) FOB: Destination

PURCHASE REQUEST NUMBER: 0011417462

1002 1 Job

OPTION 1002 - CMR

FFP

CMR - 31 Oct 21 (OPTION 1). See Performance Work Statement, Paragraph 6.

FOB: Destination

2001 22,880 Hours OPTION 2001 - Food Service Workers

FFP

OPTION 2 (15 Jun 22-14 Jun 23) FOB: Destination

2002 1 Job

OPTION 2002 - CMR

FFP

CMR - 31 Oct 22 (OPTION 2). See Performance Work Statement, Paragraph 6.

FOB: Destination

3001 22,880 Hours OPTION 3001 - Food Service Workers

FFP

OPTION 3 (15 Jun 23 -14 Jun 24) FOB: Destination

3002 1 Job

OPTION 3002 - CMR

FFP

CMR - 31 Oct 23 (OPTION 3). See Performance Work Statement, Paragraph 6.

FOB: Destination

4001 22,880 Hours OPTION 4001 - Food Service Workers

FFP

OPTION 4 (15 Jun 24-14 Jun 25) FOB: Destination

4002 1 Job

OPTION 4002 - CMR

FFP

CMRs - 31 Oct 24 and 31 Oct 25 (OPTION 4). See Performance Work Statement, Paragraph 6.

FOB: Destination

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government 0002 Destination Government Destination Government 1001 Destination Government Destination Government 1002 Destination Government Destination Government 2001 Destination Government Destination Government 2002 Destination Government Destination Government 3001 Destination Government Destination Government 3002 Destination Government Destination Government 4001 Destination Government Destination Government 4002 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 15-JUN-2020 TO

14-JUN-2021

N/A MADIGAN ARMY MEDICAL CENTER

MADIGAN ARMY MEDICAL CENTER

9040 JACKSON AVE

TACOMA WA 98431

FOB: Destination

W68MX3

0002 POP 15-JUN-2020 TO

14-JUN-2021

N/A (SAME AS PREVIOUS LOCATION)

1001 POP 15-JUN-2021 TO

14-JUN-2022

N/A (SAME AS PREVIOUS LOCATION)

1002 POP 15-JUN-2021 TO

14-JUN-2022

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 15-JUN-2022 TO

14-JUN-2023

N/A (SAME AS PREVIOUS LOCATION)

2002 POP 15-JUN-2022 TO

14-JUN-2023

N/A (SAME AS PREVIOUS LOCATION)

3001 POP 15-JUN-2023 TO

14-JUN-2024

N/A (SAME AS PREVIOUS LOCATION)

3002 POP 15-JUN-2023 TO

14-JUN-2024

N/A (SAME AS PREVIOUS LOCATION)

4001 POP 15-JUN-2024 TO

14-JUN-2025

N/A (SAME AS PREVIOUS LOCATION)

4002 POP 15-JUN-2024 TO

14-JUN-2025

N/A (SAME AS PREVIOUS LOCATION)

CLAUSES INCORPORATED BY REFERENCE

52.212-4 Contract Terms and Conditions--Commercial Items OCT 2018

ADDENDUM TO 52.212-4

CONTRACT TERMS AND CONDITIONS -- COMMERCIAL ITEMS (OCT 2018)

(w) UNILATERAL MODIFICATIONS In addition to 52.212-4(c), the Government may make unilateral modifications considered administrative in nature.

These include, but are not limited to, changes in the accounting and appropriation data, payment and issuing office addresses, and other corrections that have no effect on the terms and conditions of the contract.

(x) The non-FAR Part 12 discretionary FAR, DFARS, and AFARS clauses included herein are incorporated into this contract either by reference or in full text. If incorporated by reference, see clause 52.252-2 for locations where full text can be obtained.

(End of Addendum to 52.212-4)

CLAUSES INCORPORATED BY REFERENCE

52.202-1 Definitions NOV 2013

52.203-3 Gratuities APR 1984 52.203-6 Alt I Restrictions On Subcontractor Sales To The Government

(Sep 2006) -- Alternate I

OCT 1995

52.203-12 Limitation On Payments To Influence Certain Federal Transactions

OCT 2010

52.203-17 Contractor Employee Whistleblower Rights and Requirement To Inform Employees of Whistleblower Rights

APR 2014

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper

MAY 2011

52.204-9 Personal Identity Verification of Contractor Personnel JAN 2011 52.204-10 Reporting Executive Compensation and First-Tier

Subcontract Awards

OCT 2018

52.204-13 System for Award Management Maintenance OCT 2018 52.204-18 Commercial and Government Entity Code Maintenance JUL 2016 52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

AUG 2019

52.209-6 Protecting the Government's Interest When Subcontracting With Contractors Debarred, Suspended, or Proposed for Debarment

OCT 2015

52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters

OCT 2018

52.214-34 Submission Of Offers In The English Language APR 1991 52.219-8 Utilization of Small Business Concerns OCT 2018 52.219-9 Small Business Subcontracting Plan MAR 2020 52.219-16 Liquidated Damages-Subcontracting Plan JAN 1999 52.222-3 Convict Labor JUN 2003 52.222-21 Prohibition Of Segregated Facilities APR 2015 52.222-26 Equal Opportunity SEP 2016 52.222-37 Employment Reports on Veterans FEB 2016 52.222-41 Service Contract Labor Standards AUG 2018 52.222-43 Fair Labor Standards Act And Service Contract Labor

Standards - Price Adjustment (Multiple Year And Option Contracts)

AUG 2018

52.222-50 Combating Trafficking in Persons JAN 2019 52.222-54 Employment Eligibility Verification OCT 2015 52.223-2 Affirmative Procurement of Biobased Products Under Service and Construction Contracts

SEP 2013

52.223-3 Hazardous Material Identification And Material Safety Data JAN 1997 52.223-5 Pollution Prevention and Right-to-Know Information MAY 2011 52.223-18 Encouraging Contractor Policies To Ban Text Messaging

While Driving

AUG 2011

52.225-13 Restrictions on Certain Foreign Purchases JUN 2008 52.228-5 Insurance - Work On A Government Installation JAN 1997 52.232-18 Availability Of Funds APR 1984 52.232-33 Payment by Electronic Funds Transfer--System for Award

Management

OCT 2018

52.232-39 Unenforceability of Unauthorized Obligations JUN 2013 52.232-40 Providing Accelerated Payments to Small Business

Subcontractors

DEC 2013

52.233-3 Protest After Award AUG 1996 52.233-4 Applicable Law for Breach of Contract Claim OCT 2004 52.237-2 Protection Of Government Buildings, Equipment, And

Vegetation

APR 1984

52.237-3 Continuity Of Services JAN 1991 52.242-5 Payments to Small Business Subcontractors JAN 2017 52.242-13 Bankruptcy JUL 1995

52.242-15 Stop-Work Order AUG 1989 52.242-17 Government Delay Of Work APR 1984 52.244-2 Subcontracts OCT 2010 52.245-1 Government Property JAN 2017 52.245-9 Use And Charges APR 2012 52.246-4 Inspection Of Services--Fixed Price AUG 1996 252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7002 Requirement to Inform Employees of Whistleblower Rights SEP 2013 252.203-7003 Agency Office of the Inspector General AUG 2019 252.204-7000 Disclosure Of Information OCT 2016 252.204-7003 Control Of Government Personnel Work Product APR 1992 252.205-7000 Provision Of Information To Cooperative Agreement Holders DEC 1991 252.209-7004 Subcontracting With Firms That Are Owned or Controlled By

The Government of a Country that is a State Sponsor of Terrorism

MAY 2019

252.219-7003 Small Business Subcontracting Plan (DOD Contracts) DEC 2019 252.223-7006 Prohibition On Storage, Treatment, and Disposal of Toxic or

Hazardous Materials

SEP 2014

252.225-7012 Preference For Certain Domestic Commodities DEC 2017 252.225-7048 Export-Controlled Items JUN 2013 252.226-7001 Utilization of Indian Organizations and Indian-Owned

Economic Enterprises, and Native Hawaiian Small Business Concerns

APR 2019

252.232-7003 Electronic Submission of Payment Requests and Receiving Reports

DEC 2018

252.232-7006 Wide Area WorkFlow Payment Instructions DEC 2018 252.232-7007 Limitation Of Government's Obligation APR 2014 252.232-7010 Levies on Contract Payments DEC 2006 252.232-7011 Payments in Support of Emergencies and Contingency

Operations

MAY 2013

252.243-7001 Pricing Of Contract Modifications DEC 1991 252.243-7002 Requests for Equitable Adjustment DEC 2012 252.245-7001 Tagging, Labeling, and Marking of Government-Furnished

Property

APR 2012

252.245-7002 Reporting Loss of Government Property DEC 2017 252.245-7003 Contractor Property Management System Administration APR 2012 252.245-7004 Reporting, Reutilization, and Disposal DEC 2017

PERFORMANCE WORK STATEMENT

FOOD SERVICE

WORKERS

1. GENERAL.

1.1. Description of Work.

1.1.1. The Contractor shall provide NON-Personal services of total 22,880 hours, which is estimated approximately eleven or more full-time equivalent (FTE) Food Service Workers for the contractor to fill the requirement.

1.1.2. Workers to provide support within the Nutrition Care Division (NCD), dining facility at Madigan Army Medical Center (MAMC), Tacoma, WA. Performance period from 15 June 2020 – 14 June 2021, plus four subsequent option years, ending 14 June 2025, if exercised. The contract employee(s) performing services under this contract are hereafter referred to as contract personnel (CP).

1.1.3. It is expressly agreed and understood that this is a NON-PERSONAL service contract, as defined in Federal Acquisition Regulation (FAR) 37.101, under which the professional services rendered by the Contractor are rendered in its capacity as an independent contractor. The Government may evaluate the quality of professional and administrative services provided, but retains no control over professional aspects of the services rendered, including by example, the Contractor’s professional judgment. The Contractor shall be solely liable for and expressly agrees to indemnify the Government with respect to any liability producing acts or omissions by its employees or agents.

1.1.4. The Contractor shall comply with OTSG/MEDCOM Policy Memo 16-033, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Response Program (SHARP), 29 MAR 2016. The SHARP reporting requirements apply only to knowledge obtained by Contractor personnel while performing services under this contract.

1.1.4.1. The Contractor shall require all CPs with knowledge of an incident of sexual assault occurring on a Government facility, to include a contracted facility, where the Contractor is providing services under this contract, to report the incident to the Contractor who shall immediately (within 24 hours) report the incident in writing to the Contracting Officer’s Representative (COR). All incidents shall be reported whether they involve Contractor personnel or Government personnel, or other individuals.

1.1.4.2. The Contractor shall require all CPs with knowledge of an incident of sexual harassment occurring on a Government facility, to include contracted facility, where the Contractor is providing services under this contract, to report the incident to the Contractor who shall immediately (within 24 hours) report the incident in writing to the Government's COR. All incidents shall be reported whether they involve Contractor personnel or Government personnel, or other individuals.

1.1.4.3. Performance Requirement Summary. The following performance objectives and measures will be used to evaluate Contractor performance and compliance under the contract. This will be used to prepare annual past performance evaluations. See Performance Work Statement (PWS) Attachment 1, Quality Assurance Surveillance Plan (QASP), for additional details.

PERFORMANCE

OBJECTIVE

STANDARD ACCEPTABLE

QUALITY LEVEL

METHOD OF ASSESSMENT

CPs must comply with policies CPs must comply with 100% Compliance. COR surveillance of the and standards. Paras. 1.5.1. and MTF policy and contract. COR will

1.5.2. procedures. immediately report non-compliance to the Contracting

Officer (KO).

Customer satisfaction. Para. Maintain a high level of Max of two Review and assessment of

1.5.5. patient and customer substantiated customer complaints through complaints satisfaction. per CP, per period of Departmental Process performance. Improvement and weekly staff meetings.

Prepare and serve menu items All items prepared and 98% of the Menu items COR will monitor for for the patient meal service, served according to prepared monthly or # of compliance with input from the

Grab-and- Go section, dining provided production missing menu items per Shift Supervisors/Cook Leaders.

facilities, including Grab- and- Go schedule week.

items. Paras 5.3.4. ,5.3.5., 5.3.10., and 5.3.12.

Set up serving and self-service Serving areas and self- 95% of the meal periods

COR will monitor for areas. Para 5.3.2. and 5.6.1. service areas set up in per month. compliance with input from the accordance with the Shift Supervisors/Cook Leaders.

production schedule and setup check list.

Other Food Service support. As provided in the 95% of the foodservice COR will monitor for Para 5.3.5 and 5.4.2. production schedule, e.g. support events quarterly.

compliance with input from the catering events. DC, Shift Supervisors/Cook Leaders.

Operate cashier stations. Para Items accurately entered 100% compliance COR will monitor for 5.5.1., 5.5.2., 5.5.3., 5.5.4., and into the Point of Sale compliance with input from the

5.5.5. system, chain of custody Shift Supervisors/Cook Leaders.

of cash is continuous and Cash control NCO.

throughout each shift.

Reconcile cash register tapes All register closeouts 98% of the cash COR will monitor for and cash collected. Para 5.5.6, must be completed at the collection and register compliance with input from the 5.5.7, and 5.5.8. end of each shift, Cash tapes must be reconciled Shift Supervisors/Cook Leaders.

collection and register without errors during a and Cash control NCO.

tapes are reconciled with given month.

Cash control NCO daily. Discrepancies must not exceed +/- $5.00 per register per shift.

Maintain accurate temperature Meet minimal acceptable 100% of the total chart COR will monitor for charts and cleaning check lists standards per Army and and checklists per compliance with input from the for all foodservice prep, MAMC regulations, month. Shift Supervisors/Cook Leaders.

storage, serving, and seating accurate records must be areas. Para 5.4.8. kept and available at all times to the Shift

Supervisors/Cook

Leaders.

Stock and monitor daily Physical inventory 90% of the required COR will monitor for inventory levels in each matches minimum par items on hand. compliance with input from the designated work areas. Para levels as designated on Shift Supervisors/Cook Leaders.

5.3.4. and 5.6. daily requisition sheet.

Participate in mandatory Attendance is accurately 90% of the contract COR will monitor for quarterly and annual training recorded and provided to employees per quarter. compliance with input from the requirements. Para 1.2.2., the Training NCO on a Training NCO.

1.3.8.1., 1.3.8.5, 1.3.8.6., quarterly basis.

1.3.8.7, 1.3.8.7., 1.3.8.8., 1.3.8.9., 1.3.4.1.,1.4.7., and

1.7.5.

Maintain Competency Folders Review record of training

100% compliance COR will monitor for for all contract personnel. Para quarterly with the compliance with input from

1.3.4.1 and 1.4.7. Training NCO and Training NCO.

provide record of training no later than 15 days after the end of the quarter

Meet Government requirements Provide accurate number 98% of the required staff

COR will monitor for for shift coverage. Para 1.4.1.1., of personnel for each shift per shift per day compliance with input from the

1.4.1.2, 1.4.3.1, 1.4.5., 1.4.6, and as indicated, replacement Chief, Production and Service/

1.4.8. needed within two hours NCOIC, Production and or scheduled start time. Service/ Shift Supervisors

OTSG/MEDCOM Policy Policy for Reporting 100% Compliance. COR documentation and Memo 16-033. Para.1.1.3. Incidents of Sexual program review. Any non- Assault and Sexual compliance must be brought to Harassment under the the immediate attention of the Sexual Assault KO.

Prevention and Response

Program (SHARP).

Sexual Assault Reporting, per Para. 1.1.3.1.

100% Compliance (zero tolerance) Report within 24 hours.

Reports shall be submitted as required 100% of the time.

COR documentation and program review. Any non-compliance must be brought to the immediate attention of the

KO.

Sexual Harassment Reporting per Para. 1.1.3.2.

100% Compliance (zero tolerance) Report within 24 hours.

Reports shall be submitted as required 100% of the time.

COR documentation and program review. Any non-compliance must be brought to the immediate attention of the

KO.

Combating Trafficking In FAR Clause 52.222-50 100% Compliance (zero COR documentation and Persons (awareness program). and FAR Subpart tolerance) regarding program review. Any non-

22.1703. trafficking in persons compliance must be brought to policy. the immediate attention of the

KO.

Contractor Manpower Report Complete Contractor Completed report. Monitored by COR and (CMR). PWS Para. 7 Manpower Report by 31 Contract Specialist.

Oct each year. Notify

COR by the 5th working day of November whether or not completed.

1.1.4.4 The inspection and acceptance point for all services rendered under this contract will be the Contracting Officer’s Representative (COR), Department Chief (DC) and/or designee within the Nutrition Care Division (NCD) at MAMC and/or the COR. The performance by the contractor personnel (CP), the quality of services rendered, and any documentation or written material in support of same, shall be subject to continuous inspection, surveillance and review for acceptance by the DC, the COR or designated representative indicated above. Any services rendered by the CPs or interaction with military/civilian personnel deemed unprofessional, threatening, and/or dangerous by the Government will be considered as grounds for immediate removal of the CP from providing services under this contract and termination under clause 52.212-4 (m) Termination for Cause. Quality Assurance procedures established by the Contractor shall be used for continuous monitoring. Other performance evaluation factors will be monitored that are not quantified by numerical measurements which include: Contractor providing personnel not meeting the minimum qualification standards; customer service comments; CP and Contractor relationship with hospital staff/Government contracting personnel; compliance with contract policies and procedures. Services provided by the CPs shall be reviewed and rated in accordance with the Joint Commission standards (TJC). A poor rating shall be grounds for immediate termination of the contract.

1.2. Qualifications and Requirements.

1.2.1. CPs shall meet the following qualifications:

1.2.1.1. Must have one year experience as a food service worker. This includes fast food restaurants, cafeterias, and food concession stands.

1.2.1.2. A knowledge of how to set up glasses, silverware, dishes, trays, napkins, condiments, and cold menu items such as salads, desserts, bread, and cold beverages on a serving line.

1.2.1.3. Experience with removing dishes and trays from tables after meals and washing table, counters, and floors.

1.2.1.4. Knowledge of operating, breaking down, and cleaning all electrical equipment assigned to the area for food preparation.

1.2.1.5. Experience in cleaning kitchen equipment such as worktables, sinks, and refrigerators.

1.2.1.6. Be able to separate food waste and trash from dishes, glasses, and silverware in the dishwashing area, load and operate dishwashers and silverware washing machines, and store sanitized dishes, glasses, and silverware.

1.2.2. Requirements.

1.2.2.1. The CPs shall successfully complete a criminal history background check.

1.2.2.2. The CPs shall not have been convicted of a felony.

1.2.2.3. The CPs shall be able to read, write, and speak English well enough and enunciate with sufficient clarity to effectively communicate with patients and other care providers.

1.2.2.4. The CPs shall be a U.S. citizen or otherwise meet the requirements of AR 25-2, Information Assurance.

1.2.2.4. Possess sufficient initiative, interpersonal relationship skills and social sensitivity such that the CP can relate to a variety of patients and other care providers from diverse backgrounds.

1.2.2. All employees must receive annual food sanitation refresher training in accordance with Tri-service Food Code/Training Bulletin MED 530 (Army Standard for foodservice sanitation).

1.2.3. The CPs must wear a uniform, safety shoes, and be willing and able to wear any required personal protective equipment (PPE), to include ear plugs, apron, and various varieties of gloves.

1.2.4. The Contractor shall ensure that each employee has met documented minimum hospital health compliance requirements prior to commencement of work.

1.2.5. CPs must be able to perform specific tasks as outlined in paragraph 5 of the PWS.

1.3. Administrative.

1.3.1. Neither military nor Government civilian employees shall be used as a consultant or employee in matters related to this contract.

1.3.2. The use of non-compete clauses in the contractor’s employment agreements (to prevent loss of personnel by the contractor) effective only during the period of performance is acceptable. However, the use of non-compete clauses in employment agreements which prevent employees of the incumbent from being employed, or accepting offers of employment, by a different contractor on a follow-on contract is unacceptable. It hinders the government’s ability to accomplish the mission of providing medical care to beneficiaries. Inclusion of such clauses in an employment agreement shall result in an offeror’s proposal/bid being unacceptable. Awardees and their subcontractors shall not include such clauses in their respective employment agreements.

1.3.3. CPs shall be required to sign-in his/her time of arrival and departure on a log sheet to be maintained at a designated area. These attendance logs are for the sole use of government officials to ensure compliance with FTE hours and will not be provided to the contractor for any reason and/or purpose. In addition, under no circumstances will Government employees sign or verify the contractor’s time sheets for the contractor’s employees.

1.3.4. Orientation and Training. Prior to working, all CPs will be provided a Government paid orientation to familiarize CPs with the policies and procedures of the Military Treatment Facility (MTF). Orientation attendance will be required of all CPs and will be scheduled by the COR or DC during normal duty hours.

1.3.4.1. All CPs shall be required to complete new employee orientation (NEO), which is provided by MAMC.

Thereafter, contract employees shall be required to complete quarterly training to meet competency requirements.

CPs are required to maintain a Competency Assessment Folder as a training and competency monitoring tool.

Orientation and annual/or quarterly training requirements are a condition of employment for which the contractor will be compensated at the rate reflected in the contract.

1.3.5. Billing. Billing shall occur in arrears on the 1st workday of the month after the month in which work is performed. NOTE: The Government will only pay for hours, days or unit actually worked/provided. The contractor shall only submit payment requests for hours, days or units actually worked/provided. Submitting a payment request for more than the amount due based on the number of hours, days or units actually worked/provided may constitute fraud or a false claim and may result in administrative or criminal action or both.

1.3.6. The Contracting Officer (KO) will designate and authorize an individual to act as the COR at time of award. Any such representative appointed will be specifically designated by letter from the KO. The COR exclusively represents the KO in all technical phases of the work, but is not authorized to issue Change Orders, Supplemental Agreements, or direct any contract performance requiring contractual modification or adjustment.

Changes in the scope of work can only be made by modification properly executed by the KO. All observations made by persons other than the KO or the COR are strictly advisory and shall not influence the Contractor's operations except for administrative requirements and responsibilities specified herein. The KO will provide a copy of this designation and COR contact information to the Contractor.

1.3.7. The Contractor shall notify its employees of the United States Government's zero tolerance policy described in paragraph (b) of FAR clause 52.222-50 “Combating Trafficking in Persons” and the actions that will be taken against employees for violations of this policy.

1.3.8. Anti-Terrorism/Operations Security (AT/OPSEC) Requirements.

1.3.8.1. AT Level I training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 14 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.3.8.2. Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.3.8.3. For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.3.8.4. For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.3.8.5. AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.3.8.6. iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 14 calendar days after contract award.

1.3.8.7. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.3.8.8. For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.3.8.9. For information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.3.9 Health. The Contractor shall ensure that all CPs performing services under this contract comply with the health and immunization requirements as stated in the Additional Instructions section "Health and Immunization Requirements" in this contract at the time of starting performance and annually thereafter. The Contractor shall also provide equally current certification of health for backup/replacement CPs. The expense for all physical examinations to comply with the health requirements shall be borne by the Contractor at no additional cost to the Government.

1.3.10. Reports. The Contractor shall submit reports to the COR as requested for use in monitoring Contractor performance. Such reports may include, but are not limited to, personnel recruitment/ credential status, projected losses, CP locations, and time and attendance.

1.3.10.1. Hours Worked Report. The contractor shall provide a monthly report on the number of hours worked. This report will identify the contract number, the date of the report, the FTE’s name, and the FTE’s hours worked. This report shall be submitted on the first Monday of each month after the effective date. The report will be accomplished on the provided spread sheet to the COR and contract administrator.

1.3.11. The contractor representative is responsible for providing the Government a medical clearance for any contract employees absent with a potentially transmittable disease for three or more days. The CP shall present a statement from a physician that states the employee is free from any illness or disease before the employee is allowed to return to work. A copy of the physician’s statement (either on official letterhead or with a physician’s stamp) shall be submitted to the Government representative upon the employee’s return.

1.3.12. Quality Control Plan (QCP). The Contractor is required to follow the current standard operating procedures (SOPs) in place at the Medical Treatment Facility (MTF) to ensure that the services are provided at level of quality that meets MTF standards.

1.3.12.1. Quality Assessment and Improvement (QA&I). The Government will monitor the contractor's performance under this contract using the QA&I procedures established by the medical activity and pursuant to the Contract Terms and Conditions - Commercial Items, Inspection/Acceptance clause. Additionally, the Contractor's performance is subject to scheduled and unscheduled review by the QA&I Committee as defined by the medical activity MAMC Regulation 40-103 and AR 70-18.

1.4. Hours of Performance.

1.4.1. The work week runs Sunday through Saturday. The CPs performing services under this contract shall work rotating shifts, 7 days/week (see shifts table below). Time, hours, and days for service shall be as required by the Government according to the work site to which the contract employee is assigned. The CPs shall provide food services during any eight hour shift, Sunday through Saturday, including federal holidays and days of limited activity (DOLA). A 30 minute uncompensated lunch break will be authorized per eight hour shift. CPs may not be required to provide more than 12 consecutive hours of service and will have at least 10 hours “off” before their next shift. Schedules determined by the DC and or his/her designee.

Shift hours include the following:

First Shift 0500-1330 Second Shift 0600-1430

Third Shift 1030 to 1900 Fourth Shift 1430 to 2300

1.4.1.1. The Contractor is responsible for furnishing adequate staff to work rotating shifts (early morning, daytime, afternoon, and/or evening hours), Monday through Sunday, including federal holidays and weekends.

1.4.1.2. Fill Rates. After initial placement of qualified personnel, contractor will maintain a minimum fill rate of 95%. Example for 1 FTE - CP to work 1920 hours, but worked only 1800 hours, this is a 93.75% fill rate (1800/1920 = 0.9375).

1.4.1.3. Place of Performance: The primary place of performance is the Dining Facility located on the ground level of the hospital, within the Nutrition Care Division at Madigan Army Medical Center, as well as, other work locations based on staffing requirements, short-term shortages, and unscheduled absences.

1.4.2. Scheduled Absences: Non-emergency absences must be scheduled 14 days in advance. If the contractor cannot provide services due to scheduled personnel absences, backfill is required after five days of scheduled absence. This request will be shared with the COR for approval before non-emergency absence is approved.

1.4.3. Unscheduled Absences or Sick Leave: The CP will communicate unscheduled absences with the MAMC shift supervisor and Contractor no later than the first hour of each duty day that the CP is unable to report to work. If the contractor cannot provide services due to unscheduled personnel absences, backfill is required after three days missed.

1.4.3.1. Replacement Personnel. The Contractor will be required to provide a permanent replacement for any employee who has an unscheduled absence in excess of 10 consecutive work days. The replacement shall commence with required services within 45 calendar days of written notification by the designated site representative that the employee has exceeded authorized forbearance period.

1.4.4. The service location, shift and hours may vary slightly with changes in demand and work requirements.

The performance of various tasks and specific work schedules are determined by the Government mission for each site.

1.4.5. The COR shall provide a copy of the current schedule to the Contractor for each work area at least two weeks prior to the start date.

1.4.6. The CP shall comply with the published schedule provided by the Contractor without deviation, unless the department Contracting Officer’s Representative (COR) is notified in advance.

1.4.7. Each CP is responsible for submitting their signed time sheets and leave requests to the Contractor.

Each CP will be expected to maintain a competency assessment folder for themselves. This folder will consist of all mandatory training certificates, etc. per MAMC requirements.

1.4.8. The Contractor is responsible for providing a replacement employee within two hours of the beginning of the shift for unscheduled absences.

1.4.9. The Contractor is responsible for completing contract employee timecards and submitting changes, corrections, and reporting any errors. The Contractor is responsible for submitting the completed timecards to the COR within seven days of the end of the payment cycle to ensure prompt payment of the invoice.

1.4.10. A designated Government representative will complete electronic workload data to match the timecard information submitted by the Contractor. The Contractor is responsible to inform the Government representative of any changes in personnel (new, terminated, or resigned) to ensure all electronic workload data is accurate for each pay period.

1.4.11. Noncompliance to the approved and posted schedule is outlined in the Quality Assurance Surveillance Plan (QASP), and may result in adjustments to the monthly invoice.

1.4.12. CPs will not be reimbursed funds or allowed additional hours for the following Government facility closures: closure due to local or national emergencies, weather related emergencies, administrative closings or other directed facility closings.

1.4.13. The following is a list of legal federal holidays as referred to elsewhere in the contract.

New Year’s Day January 1st Martin Luther King’s Birthday 3rd Monday in January

President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a contract employee is scheduled to work is closed due to the holiday declared by an Executive Order and the employee is not required to report in, payment will not be made for those hours. Closures of the installation due to inclement weather or other such acts of God shall be handled in the same manner.

1.4.14. Organizational Activities. During organizational activities the clinic/facility may close for normal operations and Contractor services may not be required. The Contract employees are not authorized to participate in accordance with MEDCOM regulation 715-3, paragraph 9.n., except during authorized meal times or if a specific waiver is granted by the Commander, MEDCOM. The Government will only pay for work actually performed.

1.5. Conduct.

1.5.1. The Contractor is responsible for the conduct of his/her employees. All services shall be provided in accordance with established standards, principles, and ethics of the profession and applicable professional specialty organizations, and shall ensure the highest regard to patient dignity.

1.5.2. The Contractor shall ensure that its personnel comply with MTF policies regarding personal appearance and conduct.

1.5.3. Inquiries. Contractor shall ensure that its personnel do not respond to any media inquiries. Any inquiries from the media shall be immediately relayed to the COR, who will relay them to the MTF Commander. There shall be no interviews, comments, or any other response without the knowledge and approval of the MTF Commander. Other than routine inquiries from external agencies, all other inquiries and complaints shall be brought to the attention of the Government.

1.5.4. Smoking. The Contractor shall ensure its personnel shall comply with the MTF smoking policy.

1.5.5. Complaints. Complaints will be validated by the COR and be reported in writing to the KO and the Contractor for action, if it constitutes a failure to perform, as determined by the Government. The Contractor shall have no more than one substantiated complaints for each period of performance.

1.5.6. Inquiries. The Contractor shall not respond to any media inquiries. Any inquiries from the media, third parties, or public agencies shall be immediately relayed to the COR, who will relay them to the MAMC Public Affairs Officer or, after duty hours, to the Administrative Officer of the Day (AOD). There shall be no interviews, comments, or any other response without the knowledge and approval of the MTF Commander. Other than routine inquiries from external agencies, all other inquiries and complaints shall be brought to the attention of the Contract Officer’s Representative.

1.5.7. CP shall conform to the standards of conduct and code of Ethics, which are consistent with those applicable to Government employees, as provided in the Joint Ethics Regulation 5500.7.R.

1.5.8. Removal of Food Service Workers.

1.5.8.1. Removal of Food Service Workers. At any time during the performance of this contract, the KO or COR may direct the Contractor to immediately remove any Food Service Worker whose actions or impaired state raises reasonable suspicion that clear and present danger of physical harm exists to a patient, other Food Service Workers, Government personnel or to the impaired individual. This provision will be used in emergency situations only and not for the purpose of bringing performance issues or other non-urgent concerns to the attention of the Contractor.

1.5.8.2. If the need for a removal occurs, the COR will contact the Contractor's point of contact and direct the Contractor to remove that individual from the military facility and to not use that individual to perform any services required under this contract until the issue has been resolved by the KO. The Contractor shall formally meet with the COR to discuss further action in accordance with the MTF Quality Assurance and Inspection (QA&I) Plan and AR 40-68. A review of the basis for removal will be made by the KO within three working days after the COR directed the removal.

1.5.8.3. If, after any investigation deemed necessary by the KO and discussions with the Contractor's representative, the KO concludes that the Food Service Worker’s impairment requires permanent removal from performance under the contract, the KO will notify the Contractor that permanent removal is required. In the event of disagreements between the Government and the Contractor's representative concerning matters of impaired Food Service Workers, the decision of the KO will be final. During the period of time between the removal and the final decision of the KO, the Contractor shall provide a backup/replacement Food Service Workers in accordance with the terms and conditions of this contract.

1.6. Security.

1.6.1. The Contractor shall establish, implement, and include procedures for key control and key turn-in as part of the Quality Control Plan. The Contractor must ensure all keys; key cards, ID badges issued from the Government are not misplaced, lost, stolen, or used by unauthorized persons. No keys or key cards issued by the Government to the Contractor shall be duplicated. Upon discovery of lost, stolen, misplaced, or unauthorized key usage, the Contractor must report the occurrence to the Government representative.

1.6.1.1. Work under this contract is UNCLASSIFIED. The Contractor shall comply with all applicable DoD security regulation and procedures during the performance of this contract. The Contractor shall not disclose and must safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products obtained or generated in the performance of this contract.

1.6.1.2. CPs will be issued by the Government a Common Access Card (CAC) which is required for access to Government computer databases and entrance to the installation. Additionally, all Contractor employees must be issued a special identification card issued by MAMC PMO Badge and ID Office prior to reporting for duty.

1.6.1.3. The Contractor shall be responsible for the control and safe keeping of all Government issued IDs and ensure all badges are returned to the COR upon termination of an employee or the contract end date.

1.6.1.4. The Contractor shall ensure all CP’s are aware that in the event either of the Government IDs are lost or stolen that they are to advise the COR or alternate immediately upon discovery.

1.6.1.5. The Contractor shall ensure that the COR is notified the same day the CP reports an ID lost or stolen.

1.6.2. Background Checks. The Government shall conduct criminal background checks on all CP’s in accordance with the procedures set forth in Public Law 100-235, DoD Directive 5200.28, DoD Directive 5200.2-R, DoDI

1402.5. and submit to the PM or the Alternate.

1.6.2.1. The Contractor is responsible for ensuring all CP’s must complete the SF86, Authorization for Release of Information form and ensure all background check submittals are initiated in accordance with this PWS prior to employees providing services at MAMC facilities.

1.6.2.2. Background checks shall be based on fingerprints of individuals obtained by qualified Government law enforcement or security personnel, inquiry’s conducted through the Federal Bureau of Investigation (FBI) and the State Criminal History Repository check, and a local Installation Record Check., if required. The procedures for completing the required background check are outlined in the Department of Defense Instruction (DoDI) 1402.5.

1.6.2.3. The Government will not allow any employees to start work until clearance of criminal background check has been completed.

1.6.3. The Contractor shall ensure that all CP’s comply with the local installation requirements for vehicle registration and operation on the military…