Solicitation No. 19J01026R0002.pdf

SECTION A

SOLICITATION, OFFER AND AWARD

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 350)

RATING PAGE OF PAGES

1 | 103

2. CONTRACT (Proc. Inst. Ident.) NO.

3. SOLICITATION NO.

19J01026R0002

4. TYPE OF SOLICITATION

[ ] SEALED BID (IFB)

[x] NEGOTIATED (RFP)

5. DATE ISSUED

January 26, 2026

6. REQUISITION/PURCHASE NO.

7. ISSUED BY CODE 19J010 8. ADDRESS OFFER TO (If other than item 7) American Embassy Amman, Jordan. Abdoun, Al-Umawyeen St.

Phone: 962-6-590-6000 Fax: 962-6-592-0163 Email:

AmmanRFQ@state.gov

Same as Block 7

NOTE: In sealed bid solicitation "offer" and "offeror” mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and three (3) copies for furnishing the supplies or services in the Schedule will be received at the place specified, in the depository located in American Embassy, Amman until March 01, 2026, at 14:00 (Jordan Local Time). The U.S. Embassy Amman, Jordan. Abdoun, Al-Umawyeen St. Email:

AmmanRFQ@state.gov.

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Provision No. 52.212-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION CALL:

A. NAME

Haitham Zuh Alzuhlofhf@state.gov

B. TELEPHONE (NO COLLECT

CALLS)

+962 6 5906025

C. E-MAIL ADDRESS

AmmanRFQQuestions@state.gov

11. TABLE OF CONTENTS

(x) SEC. DESCRIPTION PAGE(S) (x) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

X A SOLICITATION/CONTRACT FORM 1 X I CONTRACT CLAUSES 31-48

X B SUPPLIES OR SERVICE AND PRICES/COSTS 2-5 PART III - LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACH.

X C DESCRIPTION/SPECS/WORK STATEMENT 6-19 X J LIST OF ATTACHMENTS 49-60

X D PACKAGING AND MARKETING 20 PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE 21-23 X K REPRESENTATIONS, CERTIFICATIONS, AND

X F DELIVERIES OR PERFORMANCE 24-25 OTHER STATEMENTS OF OFFERORS 61-95

X G CONTRACT ADMINISTRATION 26 X L INSTRS., COND., AND NOTICES TO OFFERORS 96-101

X H SPECIAL CONTRACT REQUIREMENTS 27-30 X M EVALUATION FACTORS FOR AWARD 102-103

OFFER (Must be fully completed by offeror) NOTE: ITEM 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within 120 calendar days (120 calendar days unless a different period is inseted by the offer) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT SEE 14

(See section I, Clause No 52.232-8)

10 CALENDAR

DAYS

20 CALENDAR DAYS

30 CALENDAR

DAYS

CALENDAR DAYS

14. ACKNOWLEDGMENT OF

AMENDMENTS

AMENDMENT NO. DATE AMENDMENT NO. DATE

(The offeror acknowledges receipt of amendments to the solicitation and related documents ) numbered and dated:

15A. NAME CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED

AND

ADDRESS

OF

OFFEROR

TO SIGN OFFER (Type or print)

15B. TELEPHONE NO. (Include area code)

15C. CHECK IF REMITTANCE

ADDRESS [ ] IS DIFFERENT FROM

ABOVE - ENTER SUCH ADDRESS

17. SIGNATURE 18. OFFER DATE

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEM NUMBERED

20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

[ ] 10 U.S.C. 2304(c)( ) [ ] 41 U.S.C. 253(c)( )

23. SUBMIT INVOICES TO ADDRESS SHOWN

IN

(4 copies unless otherwise specified)

ITEM

24. ADMINISTRATION BY (If other than Item 7)

CODE

25. PAYMENT WILL BE MADE BY CODE

26. NAME OF CONTRACTING OFFICER (Type or print)

Jeff K. Blythe

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

IMPORTANT - Award will be made on this form, or on the Standard Form 26, or by other authorized official written notice.

NSN 7540-01-152-8064 STANDARD FORM 33 (REV 9-97)

PREVIOUS EDITION NOT USABLE Prescribed by GSA mailto:AmmanRFQ@state.gov mailto:AmmanRFQ@state.gov mailto:Alzuhlofhf@state.gov mailto:AmmanRFQQuestions@state.gov

SECTION B

SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 SCOPE OF SERVICES

The Contractor shall provide cleaning/janitorial services for U.S. Embassy Amman –

Jordan.

B.2 TYPE OF CONTRACT

This is a firm fixed price with economic price adjustment indefinite delivery, indefinite quantity contract..

B.3 TYPES OF SERVICES

(a) Standard Routine Services. The Contractor shall provide standard routine janitorial services as specified in Section C within the buildings and spaces listed in Exhibit A.

(b) Temporary Additional Services.

The Contractor shall provide Temporary Additional Services when requested by the Contracting

Officer's Representative (COR) through a written order. Temporary Additional Services delivered shall be in addition to the Standard Routine Services, and shall be priced at the unit price shown below. The tasks to be accomplished shall be additional quantities of the same tasks described in Section C.

Because Temporary/Additional Services are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below:

Minimum: The Government shall place orders totaling a minimum of 25 JOD. This reflects the contract minimum for the base year and option period.

Maximum: The amount of all orders shall not exceed TBD. This reflects the contract maximum for the base year and each option period for temporary/additional services.

B.4 PRICING

(a) The Government will pay the Contractor a fixed price per month for Standard

Routine Services that have been satisfactorily performed. The Government will also pay the

Contractor for Temporary Additional Services ordered each month by the Government for satisfactorily completed work.

(b) The Contractor shall include any premium pay for services required on holidays only in the fixed prices for Standard Routine Services. The Contractor shall include any premium pay for overtime only in the fixed rates for Temporary Additional Services.

(c) The Government will make payment in local currency.

(d) VALUE ADDED TAX.

VALUE ADDED TAX (VAT). The Government will not reimburse the Contractor for VAT under this contract. The Contractor shall not include a line for VAT on Invoices as the U.S.

Embassy has a tax exemption certificate with the host government.

CLIN 0001 Base Year Prices in Jordanian Dinar (NAICS Code: 561720 -- Janitorial Service)

SubCLIN A. Standard Routine Services – Embassy Compound. The fixed price for the Base Year of the contract is:

Price per Month 12 months Price per year

X12 SubCLIN B. Standard Routine Services – Offsite Warehouse. The fixed price for the Base Year of the contract is:

X12

SubCLIN C. Temporary Additional Services. The unit fixed price is SubCLIN D. Additional “standard routine” cleaning/janitorial services

Price per square Meter *Estimated Number of square Meters per Year Total Not to Exceed Price per Year

50,000 0001 Total Not to Exceed Price for Base Year (A+B+C+D)

(NAICS Code: 561720 -- Janitorial Service)

CLIN 1001 Option Year 1 Prices (Option Term: Twelve (12) Months) in Jordanian Dinar

SubCLIN A. Standard Routine Services – Embassy Compound. The fixed price for Option Year 1 of the contract is:

X12 SubCLIN B. Standard Routine Services – Offsite Warehouse. The fixed price for Option Year 1 of the contract is:

Price per square Meter *Estimated Number of square Meters per Year Total Not to Exceed Price per Year

50,000 1001 Total Not to Exceed Price for Option Year 1 (A+B+C+D)

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF 2010

NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF

2% PERSUANT TO 26 U.S.C. 5000C.

CLIN 2001 Option Year 2 Prices (Option Term: Twelve (12) Months) in Jordanian Dinar

SubCLIN A. Standard Routine Services – Embassy Compound. The fixed price for Option Year 2 of the contract is:

X12 SubCLIN B. Standard Routine Services – Offsite Warehouse. The fixed price for Option Year 2 of the contract is:

Price per square Meter *Estimated Number of square Meters per Year Total Not to Exceed Price per Year

50,000 2001 Total Not to Exceed Price for Option Year 2 (A+B+C+D)

CLIN 3001 Option Year 3 Prices (Option Term: Twelve (12) Months) in Jordanian Dinar

SubCLIN A. Standard Routine Services – Embassy Compound. The fixed price for Option Year 3 of the contract is:

X12 SubCLIN B. Standard Routine Services – Offsite Warehouse. The fixed price for Option Year 3 of the contract is:

Price per square Meter *Estimated Number of square Meters per Year Total Not to Exceed Price per Year

50,000 3001 Total Not to Exceed Price for Option Year 3 (A+B+C+D)

CLIN 4001 Option Year 4 Prices (Option Term: Twelve (12) Months) in Jordanian Dinar

SubCLIN A. Standard Routine Services – Embassy Compound. The fixed price for Option Year 4 of the contract is:

X12 SubCLIN B. Standard Routine Services – Offsite Warehouse. The fixed price for Option Year 4 of the contract is:

Price per square Meter *Estimated Number of square Meters per Year Total Not to Exceed Price per Year

50,000 4001 Total Not to Exceed Price for Option Year 4 (A+B+C+D)

FAR Clause 52.217-8 OPTION TO EXTEND SERVICES (NTE 6-MONTHS)

Price information in the table below is for price evaluation for award purposes only. The proposed price in the table below will not be incorporated in the overall cost of the contract at the time of award.

The Contracting Officer may exercise FAR clause 52.217-8 for extension of services for no more than six-months, if determined to be in the best interest to the Government.

CLIN 5001 FAR Clause 52.217-8 OPTION TO EXTEND SERVICES (NLT 6-MONTHS)

SubCLIN A. Standard Routine Services – Embassy Compound. The fixed price for Option to Extend Service:

Price per Month 6 months Price per year

X6 SubCLIN B. Standard Routine Services – Offsite Warehouse. The fixed price for Option to Extend Service:

Price per Month 6 months Price per year

X6

Price per square Meter *Estimated Number of square Meters per Year Total Not to Exceed Price per Year

25,000 5001 Total Not to Exceed Price for Option to Extend Services 52-217-8

(A+B+C+D) (NAICS Code: 561720 -- Janitorial Service)

B.5 Grand Total of Base plus All Option in Jordanian Dinar

Period of Performance Price in Jordanian Dinars

0001 Base Year Total in Jordanian Dinar

1001 Option Year 1 Total in Jordanian Dinar 2001 Option Year 2 Total in Jordanian Dinar 3001 Option Year 3 Total in Jordanian Dinar 4001 Option Year 4 Total in Jordanian Dinar 5001 Option to Extend Services 52-217-8 Total (NLT 6-MONTHS)

Grand Total of Base plus All Options in Jordanian Dinar

SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Standard Routine cleaning/janitorial services

C.1 WORK REQUIREMENTS

C.1.1 General. The Contractor shall provide cleaning /janitorial services for the U.S. Embassy in Amman - Jordan. The Contractor shall perform cleaning /janitorial services in all designated spaces including, but not limited to, halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators, stairways, shops, roofs, walkways, driveways, landscapes, kitchens, surrounding roads and landscapes, surrounding walkways, appliances, offices equipment and furniture, water dispensers, air outlets and inlets, plant room services rooms, fountains, grease traps, blinds, windows, doors, gates, entrances buildings, bins and containers, rugs, carpet, elevators, toilets (including WCs, walls, basins, and cubical) all walls at showers, warehouses and stairways. (This list is not a comprehensive list but merely shows the extent of the required cleaning.) The Contractor shall provide all labor, materials, equipment, and supervision necessary to perform packaging and collection services in support of the U.S. Embassy’s recycling program. The services shall include, but are not limited to, the collection and packaging of recyclable materials such as paper and paper products, glass, aluminum cans, and plastics, in accordance with the terms and conditions of this contract.

The Contractor shall furnish all managerial, administrative, and direct labor personnel necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

C.1.2 Personnel. The Contractor shall provide a qualified work force meeting the contract requirements. The workforce shall be able to provide the services identified in Section J, Exhibit A, Locations and Time Frames for Janitorial Services.

C.1.3 General Requirements.

C.1.3.1 Definitions.

"General Instructions" mean those instructions, directives, and guidelines that apply to all janitorial personnel.

"Chancery" means the old existing office buildings (North and South Chancery)

“NOX” means the “New Office Annex” building.

“CMR” means the official residence of the ambassador.

"Daily" means 5 days per week, on each non-holiday workday.

"COR" means Contracting Officer's Representative.

C.1.3.2 The Contractor shall prepare general instructions for the work force. The

Contractor shall provide drafts to the Contracting Officer’s Representative (COR) for review within thirty days after award of the contract. The COR must evaluate these general instructions before issuance.

C.1.4 Duties and Responsibilities.

C.1.4.1 Certain areas specified in Section J, Exhibit A require an escort and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that accidental security violations do not occur.

C.1.4.2 Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed on a daily basis.

C.1.4.3 Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

C.1.4.4 Temporary Additional Services are services that are defined as Standard

Routine Services but are required at times other than the normal workday. These services shall support special events at the Post. The Contractor shall provide these services in addition to the scheduled services specified in paragraph C.2.1 of this contract. The COR shall order these services as needed. This work shall be performed by trained employees of the Contractor and shall not be subcontracted.

The COR may require the Contractor to provide additional temporary services with

24-hour advance notice.

C.1.4.5 The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials provided and requested under temporary additional services. The Contractor shall also include a copy of the COR's written confirmation for the temporary additional services.

C.1.4.6 The Contractor shall provide Personal Protective Equipment (PPE) for its employees. Such PPE should include but not limited to work gloves, latex gloves for use with cleaning products, latex gloves protect against pathogens, dust masks, face shields, harnesses, helmets, rubber boots or other shoe protection, any other PPE required by the task being performed.

C.1.4.7 Time schedule showing tasks, locations and frequencies must be submitted including the procedures, materials and tools to be used. The contractor must review all professional industrial tools and machines provided and submit any additional equipment requests that may be needed to complete the tasks required including but not limited to professional vacuum wet carpet cleaning machines, industrial high-pressure pump washing machines, and more. All tools, equipment, and procedures must be submitted for COR evaluation within first week of contract.

If any more machines are needed during the contract period or requested, the contractor must submit this for COR evaluation.

C.2 TYPES OF SERVICES

C.2.1 Standard Routine Services shall include the following work:

C.2.1.1 Daily (D) Cleaning Requirements shall consist of:

C.2.1.1.1 Sweeping all floor areas including damp mopping of areas such as tile, linoleum, marble floors, staircases, and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. The frequency may be higher than once per day when it is rainy or snowy. When completed, the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

C.2.1.1.2 Dusting and cleaning all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and CRT screens, lamps and other common things found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces and areas.

C.2.1.1.3 Vacuuming all clean rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil, and debris. The Contractor shall move any chairs, trash receptacles, and easily moveable items to vacuum underneath, and then replace them in the original position.

C.2.1.1.4 Thorough cleaning of all toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall replace paper towels, toilet paper, and soap in all bathrooms. The Contractor shall check those areas used by personnel visiting the chancery several times daily to ensure that the facilities are always clean and neat.

C.2.1.1.5 Emptying all wastepaper baskets, ashtrays and washing or wiping them clean with damp cloth, replacing plastic wastepaper basket linings and returning items where they were located once a day.

C.2.1.1.6 Removing any grease marks or fingerprints from walls, doors, door frames, radiators, windows and window frames, glass desk protectors, reception booths, cubicle partitions, and elevators.

C.2.1.1.7 Removing trash to designated areas as directed by the COR and keeping the trash area in reasonably clean condition.

C.2.1.1.8 Sweeping debris from walkways and driveways once a day in general areas and three times a day at the Consular Section Entrance Area, and hose cleaning them once every four months during the year or as needed, taking into consideration environmental restrictions on water if necessary.

C.2.1.1.9 Thorough cleaning of toilet area at the Ambassador’s office, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall refill paper towels, toilet paper, and soap in all bathrooms.

C.2.1.1.10 Thorough cleaning of the Health Unit using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall refill paper towels, toilet paper, and soap in all bathrooms. The health unit special requirements: Daily cleaning is required of the health unit, consisting of dusting, cleaning of counter surfaces and toilet bowls, trash removal, with separation and separate handling of bio-hazardous waste and general trash. Floors shall be mopped and buffed weekly, scrubbed and waxed monthly at a minimum. Some locations may require more frequent services. Light fixtures shall be dusted monthly and fixtures washed at least annually. Windows shall be cleaned quarterly at a minimum. Soap, towel, and toilet tissue shall be available at all sinks and lavatories.

C.2.1.1.11 Deliver/Change the drinking water bottles in the water dispensers as needed. Maintain the dispensers by cleaning both the bottle and dispenser by wiping all dust with a clean cloth. Avoid contaminating the water with dirt and dust by carefully wiping away from the potable surfaces with COR approved methods. Change drinking water bottles and maintain the water dispenser container by removing excess water from collection tray. Bottles broken by the contractor during handling may be charged 5 JD for each and this money will be deducted from the next invoice.

C.2.1.1.12 Elevator interiors shall be cleaned with appropriate cleaning products to be free of dust, dirt, smudges, and stains by using clean dusting and appropriate cleaners. Brushed chrome, plastic, and stainless-steel control panels on each landing and in the cabinet shall be cleaned and polished with appropriate cleaning materials.

C.2.1.1.13 Contractor shall launder all cleaning rags, cloths, mops etc. after each use.

C.2.1.1.14 Contractor shall provide day porter service for all restrooms, entrances, dining areas, and public areas. Services will include monitoring restroom cleanliness and paper stock hourly. Restroom will be cleaned if needed. Monitor trash in public areas and remove when full. Sweep, vacuum, and mop any area as needed.

C.2.1.2 Weekly (W) Periodic Cleaning Requirements shall consist of:

C.2.1.2.1 Vacuuming all clean rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil, and debris. The Contractor shall move any chairs, trash receptacles, and easily moveable items to vacuum underneath, and then replace them in the original position.

C.2.1.2.2 Extract/shampooing small areas on carpets as requested, with manufacturer approved products/methods.

C.2.1.2.3 Dusting windowsills and blinds.

C.2.1.2.4 Polishing all brass surfaces including door and windows handles, plaques, etc.

C.2.1.2.5 Dusting tops of tall furniture, tops of picture frames, and areas not covered in daily dusting.

C.2.1.2.6 Sweeping and washing terraces and balconies to remove all accumulated dirt and debris.

C.2.1.2.7 Clean, sweep, and mop with approved cleaner all warehouse storage areas to be free of soil. Trash shall be removed. All shelves and items on shelves shall be dusted with dry clean dust cloth.

C.2.1.2.8 Cleaning and sanitizing the trash holding area.

C.2.1.3 Monthly (M) Cleaning Requirements shall consist of:

C.2.1.3.1 Cleaning of common area appliances, refrigerators, and microwaves with non-abrasive, non-residual cleaner.

C.2.1.3.2 Spot cleaning baseboards and walls.

C.2.1.3.3 Spot waxing and polishing floors as needed.

C.2.1.3.4 Wiping window blinds with damp cloth to ensure that all smudges are removed.

C.2.1.3.5 Cleaning inside window glass and sash of smudges and accumulated dirt.

C.2.1.3.6 Moving all furniture and vacuuming or polishing the floor under the furniture as appropriate.

C.2.1.3.7 Cleaning, dusting and sanitizing inside of the Basement Storage Area and all doors where exist.

C.2.1.3.8 Cleaning shutters as required.

C.2.1.3.9 Cleaning and sanitizing with non-toxic supplies the water dispensers.

C.2.1.3.10 Cleaning inside window glass and sash of smudges and accumulated dirt. Special care must be taken on procedures and materials so that the glass and films will not be harmed. The COR must evaluate all used materials.

C.2.1.3.11 Clean and wash with appropriate cleaning product all fountains, walls, floors, and lighting at the Ambassador Residence.

C.2.1.4 Quarterly (Q) Cleaning Requirements shall consist of:

C.2.1.4.1 Removing and washing window blinds.

C.2.1.4.2 Shampooing the entire surface of carpets in the high traffic areas.

C.2.1.4.3 Cleaning all tiles, seals, and plaques using appropriate methods to restore the original luster to those parts.

C.2.1.4.4 Clean the interior and exterior of the skylights.

C.2.1.5 Semi-Annual (SA) Cleaning Requirements shall consist of:

C.2.1.5.1 Stripping wax coats, spot checking sealer coats, and completely reapplying wax coats.

C.2.1.5.2 Extract/Clean/Shampoo carpets in all areas.

C.2.1.5.3 Dusting and wiping all light fixtures. When completed, the light fixtures shall be free from bugs, dirt, grime, dust, and marks.

C.2.1.5.4 Washing the outsides of the windows. When completed, the windows shall be free of smudges, lint, or streaks from the surfaces

C.2.1.5.5 Clean and shine all the copper/brass and metal pieces: door handles, metal kick plates on doors, room signs, doors and door frames, windows and frames, wooden and white boards, clocks, etc.

C.2.1.6 Annual Cleaning Requirements shall consist of:

C.2.1.6.1 Cleaning all the window glass, normally after the rainy season.

C.2.1.6.2 Cleaning gutters and down spouts of all collected debris before the rainy season.

C.3 MANAGEMENT AND SUPERVISION

C.3.1 Contractor Management.

C.3.1.1 Supervision. The Contractor shall designate a representative who shall always be responsible for on-site supervision of the Contractor’s workforce. This project manager shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel.

The project manager shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff. The Contractor shall designate a Project Manager whose sole function shall be the supervision and management of contract performance. The proposed

Project Manager shall possess adequate experience in housekeeping operations and shall be submitted to the COR for review and written approval prior to assignment. Approval shall be based on the Project Manager’s demonstrated technical qualifications and managerial experience.

C.3.1.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan of the personnel to be used and the time frame to perform the service. A scheduled work plan will be approved by COR, and the schedule will be loaded into the Embassy GMMS system. All additional work requests will be approved through Embassy

GMMS program as defined in C.1.4.8

C.3.1.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be unannounced inspections conducted for the purpose of assessing the performance of personnel assigned under the contract.

C.3.1.4 The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the standard routine services provided under the contract. Overtime may be necessary under Temporary

Additional Services.

C.3.1.5 The U.S. Embassy Health Unit shall provide Blood Borne Pathogen (BBP) training to all

Contractor personnel at least annually and as otherwise required. Attendance at this training shall be mandatory for all Contractor employees performing under this contract. The Health Unit shall also provide written protocols for the cleaning and disinfection of infectious areas, as well as any specialized personal protective equipment (PPE) deemed necessary for safe performance of work.

C.4 ENVIRONMENTAL REQUIREMENTS

C.4.1 Planning. The contractor shall:

C.4.1.1 Develop and maintain Standard Operating Procedures (SOPs) that govern cleaning procedures, training, chemical handling, equipment maintenance, and quality assurance.

C.4.1.2 Develop a Building-Specific Green Cleaning Plan that describes how the building will be cleaned effectively while protecting human health and the environment. The Plan shall describe the methods, materials, and equipment used under the contract. In addition to typical cleaning concerns, the Green Cleaning Plan shall meet the following requirements:

C.4.1.2.1 Develop and implement a floor maintenance plan, consistent with manufacturers’ maintenance recommendations, to extend the life of flooring through routine, periodic, and restorative cleaning operations.

C.4.1.2.2 Determine schedules of routine cleaning operations, activities performed periodically, equipment operation and maintenance, cleaning inspections, and accident preparedness plans.

C.4.1.2.3 Schedule of cleaning operations detailing the minimum frequency required to clean and maintain the area to a level that adequately protects human health and the environment.

C.4.1.2.4 Schedule of cleaning operations shall be reviewed at a minimum of twice per year and adjusted as needed in response to the changing needs of the building and its occupants.

C.4.1.2.5 Provide a detailed description of how green cleaning operations shall address:

C.4.1.2.5.1 Cleaning procedure requirements for such special areas as high-traffic areas, dining and food preparation areas, laboratories, and entryways.

C.4.1.2.5.2 Storage and use of chemicals within the facility, including consideration of proper ventilation, dilution control procedures, adequate security, and proper management of the area.

C.4.1.2.5.3 Vulnerable populations such as children, asthmatics, and pregnant women.

C.4.1.2.5.4 Indoor sources of contaminants or pollution, both temporary and permanent, such as building renovations, indoor plants, and new carpet installations.

C.4.1.2.5.5 Cleaning in areas with special engineering concerns such as inadequate ventilation, poor lighting, and restricted access.

C.4.1.2.5.6 Seasonal or periodic conditions and periods of increased or decreased use (e.g., school vacation closures).

C.4.1.2.5.7 Specialty cleaning requirements or conditions that may affect the frequency of cleaning or negatively impact human health or the environment.

C.4.2 Powered Cleaning Equipment and Supplies.

C.4.2 .1 The Contractor shall provide vacuum cleaners with HEPA filters. Filters shall be changed or cleaned according to the manufacturer’s instructions.

C.4.3 Entry Way Mats.

C.4.3.4 Place washable mats in door exteriors and wash the mats as needed to prevent dirt from entering the building and maintain them in a clean appearance.

C.4.4 Waste, Recycling, and Composting.

C.4.4.1 Service providers shall support the U.S Embassy-Amman in meeting its waste, recycling, and composting goals, policies, and laws through compliance with collection and disposal guidelines outlined in these requirements:

C.4.4.1.1 Trash: All trash (including restrooms) shall be collected and removed.

Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled materials. Liners for all trash, debris containers, recycling, and composting bins shall comply with the sustainable cleaning supplies specification.

C.4.4.1.2 Recycling: The Contractor shall provide all labor, equipment, and means to collect and transport recyclable materials from recycling bins and containers located throughout the building to storage and loading areas. Recycling containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled materials. Liners for all trash, debris containers, recycling, and composting bins shall comply with the sustainable cleaning supplies specification.

C.4.4.1.3 Waste and Recycling Bins: Cardboard recycling boxes shall be provided by the Contractors to each department within the facility when requested by the facility. Multiport waste common area stations shall be provided by the Contractors to each common area (i.e. break room, lunchroom, etc.) within the facility when requested by the facility.

C.4.4.1.4 Hazardous Materials: The Contractor shall notify the COR of any item or material identified by the EPA and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste, observed in the trash or recycling receptacles. Typically prohibited waste includes but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries.

C.4.4.1.5 Medical Sharps: Medical sharps shall be disposed of by the Contractor in accordance with the State Department requirements and/or according to local regulations.

C.4.4.2 Trash, Recyclables, and Compostable Collection and Disposal Process:

C.4.4.1.1 The Contractor shall provide clearly labeled “Recycling Only” Utility

Collection Carts to collect and transport recyclable materials within the Facility.

The Contractor shall never store or transport recyclables and trash together (even if bagged separately) in the same Utility Collection Cart, unless there is a compartmentalized cart in order to avoid or give the appearance of contamination.

C.4.4.1.2 The Contractor shall collect recyclables daily from offices where large and mid-sized centralized containers are located. Utility Collection Carts containing recyclable materials shall be taken to the loading dock or designated hauling pick-up point within the premises to be emptied into “Recycling” designated hauling containers for transport to a recycling center.

C.4.4.1.3 Contractor shall provide descriptive labels (Arabic and English) on all containers used to transport trash or recyclables to the loading dock or designated hauling pick-up point within each building.

C.4.4.1.4 Contractor shall, at a minimum collect for recycling purposes the following materials: mixed office paper, newspapers and inserts, soft cover publications, catalogs, unwanted mail, magazines, all other paper, any color any size), paperboard, corrugated boxes, food and beverage containers made of glass, plastic, tin and aluminum, toner cartridges, or other recyclable materials as deemed appropriate by the Embassy.

C.4.4.1.5 Contractor shall pull corrugated containers from the trash stream and place them in designated recycling containers. The Contractor shall, if necessary, bundle or bind the corrugated containers to facilitate transport by the recycling hauler. Note: corrugated cardboard must never be placed in trash dumpsters or compactors for disposal.

C.4.4.1.6 The Contractor shall set aside all broken furniture, wooden pallets, and similar large objects for bulk collection pick up.

C.4.4.1.7 The Contractor shall support the U.S. Embassy-Amman in implementing composting programs through implementing agency guidelines for proper collection and disposal of compostable waste, including food waste, where applicable.

C.4.4.1.8 The Contractor shall weigh each month all recycling materials using scales (1) existing at the facility, (2) on hauler’s trucks equipped with weighing capability, or (3) provided by the Contractor under the direction of the contract administrator. The Contractor shall complete and submit the monthly Recyclable

Weight Report to the Contract Officer.

C.4.5 Communications

The Contractor shall develop and implement a Communications Strategy and Plan in coordination with the COR. The plan shall describe procedures to ensure effective communication among cleaning personnel, facility management, and building occupants throughout the performance of this contract.

1. The Contractors shall:

a. Establish and maintain a communication system that enables cleaning service employees to submit comments, feedback, and recommendations concerning workplace issues and service delivery improvements.

b. Promptly report to the COR and facility management any evidence of pest activity or maintenance-related issues identified during janitorial operations.

c. Provide informational materials to facility management outlining measures building occupants can take to minimize the need for intensive cleaning services (e.g., promptly reporting spills, reducing clutter, and maintaining orderly personal workspaces).

d. Obtain prior written approval from the COR for all cleaning products and chemicals proposed for use under this contract.

• The Contractor shall maintain a comprehensive list of all products, including the product name, supplier information (name, address, and telephone number), and the designated point of contact responsible for maintaining product labels and Material Safety Data Sheets (MSDSs).

• The Contractor shall ensure that all MSDSs and product labels are readily available for review by the COR or facility management upon request.

• The designated contact person shall be available to provide product information or clarification as required.

e. Provide copies of all MSDSs in a timely manner upon request from the COR or facility management.

f. Coordinate with facility management to identify building occupants who may have special sensitivities (e.g., to dust, cleaning agents, or noise). The

Contractor shall establish procedures, in consultation with the COR, to mitigate potential adverse effects and ensure that cleaning operations are performed safely and appropriately.

g. Review and Updates: The Contractor shall review the Communications

Strategy and Plan at least once every six (6) months, or as directed by the

COR, to ensure its continued effectiveness and relevance. Any proposed revisions or updates shall be submitted to the COR for review and approval prior to implementation.

C.4.6 Training

The Contractor shall establish and maintain a comprehensive Training Program for all janitorial service personnel. The program shall ensure that all employees are fully qualified to perform assigned duties safely, efficiently, and in compliance with this contract.

1. The Contractor shall:

a. Provide all new cleaning personnel with training on standard operating procedures, proper sequencing of cleaning tasks, correct use of equipment and personal protective equipment (PPE), and safe handling and disposal of cleaning chemicals. This training shall be completed prior to the employee performing independent work and may be conducted either off-site or at the assigned facility

b. Include in the initial training program a standard safety component addressing the prevention of ergonomic injuries, safe handling of hazardous materials, and environmentally responsible disposal of chemical products.

c. Conduct site-specific training for all personnel assigned to a particular facility.

This training shall include, at a minimum:

• The facility’s specific cleaning and maintenance standards;

• Procedures outlined in the building’s approved Green Cleaning Plan; and

• Applicable Hazard Communication Standards and emergency response procedures.

d. Provide continuing and refresher training to all employees on an annual basis to ensure ongoing compliance with safety requirements, cleaning techniques, and environmental standards.

• Each new employee shall receive a minimum of 12 hours of initial training upon employment, followed by at least 24 hours of annual in-service training thereafter.

• Contractor management and supervisory personnel shall receive a minimum of 24 hours of annual in-service training and/or professional development relevant to janitorial operations, supervision, and environmental compliance.

e. Maintain complete and accurate training records for all employees. Records shall include:

• The training title or topic;

• A summary or outline of the content;

• The name and qualifications of the trainer; and

• The date(s) and duration of each training session.

f. Training documentation shall be submitted to the COR on an annual basis. Records shall be retained for at least two (2) years for current employees and one (1) year after separation for former employees.

C.4.7 Reporting

The Contractor shall document that all products and services supplied under this contract comply with the environmental and performance criteria specified herein. The Contractor shall submit the following reports and documentation to the COR in accordance with the schedules below.

All reports shall be submitted electronically via email in Microsoft Word, Excel, or PDF format, unless otherwise specified.

C.4.7.1 Cleaning and Disinfecting Product List

a. Submission Timing: Upon contract signing and whenever updates or product changes occur.

b. Format: Excel or Word, submitted via email.

c. Content Requirements:

• Product type (e.g., degreaser, detergent, disinfectant)

• Product name

• Applicable eco-label or description of how the product meets environmental requirements

C.4.7.2 Material Safety Data Sheets (MSDSs) and Product Labels

a. Submission Timing: Upon contract signing and whenever products are added or replaced.

b. Format: Hard copy binder provided to facility managers; electronic copies may be requested by the COR.

c. Maintenance: The binder shall be kept current and updated whenever product changes occur.

C.4.7.3 Building-Specific Green Cleaning Plan

a. Submission Timing: Within 30 days of contract signing and every six (6) months thereafter.

b. Format: Word, Excel, or PDF, submitted via email.

c. Content Requirements: Must address all elements outlined in Section C.4.1–

Planning Requirements.

C.4.7.4 Training Curriculum

a. Submission Timing: Annually from the date of contract signing, and whenever the training program is updated

b. Format: Word or PDF, submitted via email.

c. Content Requirements: Must address all requirements outlined in Section

C.4.6 – Training.

C.4.7.5 Training Records

a. Submission Timing: Annually from the date of contract signing.

b. Format: Word or PDF, submitted via email.

c. Content Requirements: Must include the information required under Section

C.4.6 – Training, including training topics, trainer qualifications, dates, and duration.

C.4.7.6 Standard Operating Procedures (SOPs)

a. Submission Timing: Upon contract signing and annually thereafter.

b. Format: Word or PDF, submitted via email.

C.4.7.7 Communications Strategy

a. Submission Timing: Within 30 days of contract signing, annually thereafter, and whenever revisions are made.

b. Format: Word or PDF, submitted via email.

c. Content Requirements: Must address the requirements of Section C.4.5 –

Communications.

C.4.7.8 Environmentally Preferable Products and Services (EPPS) Report

a. Submission Timing: Annually, or as otherwise requested by the COR.

b. Format: Excel, submitted via email.

c. Content Requirements:

• Janitorial services contractor name

• Contract number

• Contract award date

• Supplier name (company from which products were purchased)

• Date of purchase

• Product description (manufacturer’s description)

• Product category/type (per DC Janitorial Services and Cleaning Supplies

Environmental Guidance Documents – Applicable Documents #12, #33)

• Quantity purchased

• Unit price

• Total cost

• Compliance with environmental criteria (e.g., Green Seal certification or equivalent). If not applicable, indicate “N/A.”

C.4.7.9 Recycling Report

a. Submission Timing: Monthly.

b. Format: Excel, submitted via email.

c. Content Requirements: Shall comply with the requirements of Section C.4.4 –

Waste, Recycling, and Composting.

SECTION D

PACKAGING AND MARKING

D.1 Packaging and Marking of Supplies and Materials

a. This is a service contract; therefore, specific packaging and marking requirements related to the delivery of goods are not applicable to the janitorial services performed under this contract.

b. In the event that the Contractor delivers cleaning supplies, chemicals, or other consumable materials or equipment to the U.S. Embassy facility, such items shall be properly packaged, labeled, and marked in accordance with all applicable local laws, safety regulations, and manufacturer’s recommendations.

c. All chemical containers shall be clearly labeled in English with the product name, usage instructions, hazard warnings, and Material Safety Data Sheet (MSDS) references.

d. The Contractor shall ensure that all materials and products stored or used on U.S.

Government premises are securely contained, clearly identified, and safely stored to prevent leaks, spills, or contamination.

e. The Contracting Officer’s Representative (COR) shall serve as the Point of Contact

(POC) for all matters related to packaging, labeling, marking, and deliveries under this contract. The Contractor shall coordinate with the COR prior to any delivery of cleaning materials, chemicals, or equipment to the U.S. Embassy facility to ensure compliance with all safety, labeling, and storage requirements.

SECTION E

INSPECTION AND ACCEPTANCE

E.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. In addition, the full text of a clause may be accessed electronically at: Acquisition.gov this address is subject to change.

If the Federal Acquisition Regulation (FAR) is not available at the location indicated above, use the Department of State Acquisition website at e-CFR to see the links to the FAR. You may also use an Internet “search engine” (for example, Google, Yahoo or Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1)

THE FOLLOWING FEDERAL ACQUISITION REGULATIONS ARE INCORPORATED BY

REFERENCE:

52.204-19 INCORPORATION BY REFERENCE OF REPRESENTATIONS AND

CERTIFICATIONS (DEC 2014)

52.209-9 UPDATES OF INFORMATION REGARDING RESPONSIBILITY MATTERS

(OCT 2018)

52.246-4 INSPECTION OF SERVICES-FIXED-PRICE (AUG 1996)

E.3 QUALITY

E.3.1 QUALITY MANAGEMENT PLAN (QMP)

a. The Contractor shall submit a Quality Management Plan (QMP) as part of its technical proposal. The QMP shall be subject to review and approval by the COR and shall be used, in conjunction with the Quality Assurance Surveillance Plan (QASP), to evaluate and measure the Contractor’s performance and compliance with contract requirements during the period of performance.

E.3.2 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan is designed to provide an effective surveillance method to promote effective

Contractor performance. The QASP provides a method for the Contracting Officer's

Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for https://acquisition.gov/browse/index/far https://gov.ecfr.io/cgi-bin/text-idx?SID=d9a7851186785ba2b1896db79b1b6b29&mc=true&tpl=/ecfrbrowse/Title48/48tab_02.tpl management and quality control to meet the terms of the contract. The role of the

Government is to conduct quality assurance to ensure that contract standards are achieved.

Performance Objective

PWS

Paragraph Performance Threshold

Services

Performs all janitorial services set forth in the Performance Work Statement (PWS)

C.1 thru C.4

All required services are performed and no more than two

(2) customer complaints are received per month

E.3.1 Surveillance

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the

Contractor for corrective action.

E.3.2 Standard

The performance standard is that the Government receives no more than two (2) customer complaints per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996)), if any of the services exceed the standard.

E.3.3 Procedures

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the

Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR.

The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the

Inspection clause.

SECTION F

DELIVERIES OR PERFORMANCE

F.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

THE FOLLOWING FAR CLAUSES ARE INCORPORATED BY REFERENCE:

CLAUSE TITLE AND DATE

52.242-15 STOP-WORK ORDER (AUG 1989)

52.242-15 applies to Standard Routine Services in Section B

52.242-15 STOP-WORK ORDER (Alternate I, APR 1984)

52.242-15 Alternate I (APR 1984), applies to Temporary Additional Services

52.242-17 GOVERNMENT DELAY OF WORK (APR 1984)

F.2 PERIOD OF PERFORMANCE

F.2.1 The performance period of this contract is one year from date of contract award.

F.2.2 The Government may extend this contract for up to four (4) additional 12-month periods in accordance with the option clause in Section I. 52.217-9, Option to Extend the

Term of the Contract, which also specifies the total duration of this contract. See also

Section I, FAR 52.217-8, Option to Extend Services, for up to an additional six months of optional performance, if required by the Government.

F.3 PERIOD OF PERFORMANCE

The performance period of this contract is from the start date and continues for 12 months, with four (4) one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

https://gov.ecfr.io/cgi-bin/text-idx?SID=d9a7851186785ba2b1896db79b1b6b29&mc=true&tpl=/ecfrbrowse/Title48/48tab_02.tpl

F.4 DELIVERY SCHEDULE

The following items shall be delivered under this contract:

Description Quantity Delivery Date Deliver To

C.1.3.2 General Instructions 1 30 days after award COR

C.3.1.2 Schedule 1 Weekly COR

C.4.7.1 Cleaning and

Disinfecting Product List 1 Upon Contract Award COR

C.4.7.2 Material Safety Data

Sheets (MSDSs) and Product

Labels

1 Upon Contract Award COR

C.4.7.3…