Attachment_5_-_QATS_QASP_v2_0.docx

SOL-HQ-14-00018 ATTACHMENT 5

ATTACHMENT 5 –

PERFORMANCE STANDARDS AND

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

PERFORMANCE STANDARDS and QUALITY ASSURANCE SURVEILLANCE PLAN for the QUALITY ASSURANCE TECHNICAL SUPPORT (QATS) CONTRACT

1. INTRODUCTION

This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the contract Performance Work Statement (PWS). This plan sets forth the procedures and guidelines the Government will use in ensuring that the required performance standards or services levels are completed by the Contractor.

1.1 Purpose

The purpose of the QASP is to define the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating the Contractor’s performance of the tasks as identified in the PWS. It is intended that the QASP be a tool to guide the Government in assessing Contractor performance.

This QASP defines the roles and responsibilities of all members of the acquisition team; identifies the performance objectives; defines the methodologies used to monitor and evaluate the Contractor’s performance; describes quality assurance documentation requirements; and describes the analysis of quality assurance monitoring results.

1.2 Performance Management Strategy

The Contractor is ultimately responsible for the quality of all work performed. The Government will monitor performance and make its determination whether to grant the Award Term based on the levels of quality of the work actually performed by the Contractor against the performance metric data located in the Performance Standards table herein.

The Contractor will be responsible for making any required corrections to processes and practices to ensure performance is managed effectively; however, should said processes and practices be successfully corrected, the Government holds the right to deny the Award Term based on the original evaluation.

The Contracting Officer (CO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the Contractor. The CO will designate one full-time, contract level COR as the government authority for performance management. The number of additional representatives that will monitor performance depends on the complexity of the services measured, as well as the Contractor’s performance, and must be identified and designated by the CO.

2.2 The Contracting Officer’s Representative

The COR and Task Order COR (TOCOR) are designated in writing by the CO to act as his or her authorized representative to assist in administering the contract and resultant task orders. Additionally, the CO may choose to appoint a Task Order Monitor (TOM) to assist with the administration of distinct tasks under a particular task order. To be appointed, the TOM must be a certified COR. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will have the responsibility for the inspection, acceptance, and evaluation of the Contractor’s performance. Government surveillance may occur under the terms of Solicitation/Contract Section E-1, Inspection of Services - Fixed-Price (FAR 52.246-4) and Inspection - Time-and-Material and Labor-Hour (FAR 52.246-6) for any service relating to the contract.

3. IDENTIFICATION OF ACCEPTABLE QUALITY LEVELS (AQLs) The required performance standards and acceptable quality levels are included in the Performance Standards table. The Government’s evaluation of the Contractor’s success in meeting the AQLs will determine if the Contractor will receive the Award Term Incentive. If the Contractor successfully meets the AQLs as defined in Section H-4 clause, Award Term Incentive Plan (EPAAR 1552.216-78), it is eligible to receive the Award Term Incentive. Failure to meet the AQLs will result in the Contractor’s ineligibility to receive the Award Term Incentive.

4. SURVEILLANCE METHODS

In an effort to minimize the performance management burden, simplified surveillance methods will be used by the Contract-level COR, TOCOR, and/or TOM to evaluate Contractor performance when appropriate. The primary methods of surveillance are:

· Random Inspection

· Periodic Inspection

· 100% Inspection

5. PLACE OF SURVEILLANCE

The Government reserves the right to perform quality assurance at the contract place of performance.

The Government will use the monitoring methods cited to determine whether the performance standards and AQLs have been met. Failure to meet the AQL will result in losing an Award Term. Likewise, if the Contractor meets or exceeds the AQLs, an Award Term may be granted, in accordance with Solicitation/Contract Section H-3, Award Term Incentive (EPAAR 1552.216-77).

6.2 Reporting

A source of Award Term evaluations will be annual performance assessment information found in the Contractor Performance Assessment Reporting System (CPARS); however, the Government reserves the right to use supplemental performance assessment information in making its Award Term determination. Please refer to Section H-4, Award Term Incentive Plan (EPAAR 1552.216-78) for more information about CPARS.

6.3 Reviews

The Contracting Officer will hold meetings with the COR, the Contractor, and other government or contract representatives, as deemed necessary, to discuss Contractor performance. However, the Contractor may request to meet with the CO and/or COR to discuss Contractor performance. The agenda of the reviews may include:

· Monitor Receipt Date of Deliverables

· Conduct Status Meetings

· Customer Feedback

· Monitor Receipt Date of Deliverables

· Conduct Status Meetings

· Customer Feedback

Superfund PES Catalog

· Review Monthly progress Report

· Monitor Receipt Date of Deliverables

· Conduct Status Meetings

· Customer Feedback

· Monitor Receipt Date of Deliverables

· Conduct Status Meetings

· Customer Feedback

· Monitor Receipt Date of Deliverables

· Conduct Status Meetings

· Customer Feedback

· Monitor Receipt Date of Deliverables

· Conduct Status Meetings

· Customer Feedback

· Monitor Receipt Date of Deliverables

· Conduct Status Meetings

· Customer Feedback

· Monitor Receipt Date of Deliverables

· Conduct Status Meetings

· Customer Feedback

· Monitor Receipt Date of Deliverables

· Conduct Status Meetings

· Customer Feedback