Sol_140D0424R0004.pdf

140D0424R0004

1. REQUEST NO.

5a. ISSUED BY

NAME

a. NAME

c. STREET ADDRESS

d. CITY

10. PLEASE FURNISH QUOTATIONS TO

THE ISSUING OFFICE IN BLOCK 5a ON

OR BEFORE CLOSE OF BUSINESS (Date)

2. DATE ISSUED 3. REQUISITION/PURCHASE REQUEST NO. 4. CERT. FOR NAT. DEF.

UNDER BDSA REG. 2

AND/OR DMS REG.1

RATING

6. DELIVERY BY (Date)

7. DELIVERY

9. DESTINATION

a. NAME OF CONSIGNEE

b. STREET ADDRESS

PAGE OF PAGES

5b. FOR INFORMATION CALL: (No collect calls)

TELEPHONE NUMBER

AREA CODE NUMBER

8. TO:

b. COMPANY

e. STATE f. ZIP CODE

c. CITY

d. STATE e. ZIP CODE

IMPORTANT: This is a request for information, and quotations furnished are not offers. If you are unable to quote, please so indicate on this form and return it to the address in Block 5a. This request does not commit the Government to pay any costs incurred in the preparation of the submission of this quotation or to contract for supplies or services. Supplies are of domestic origin unless otherwise indicated by quoter. Any representations and/or certifications attached to this Request for Quotations must be completed by the quoter.

11. SCHEDULE (Include applicable Federal, State and local taxes)

THIS RFQ

REQUEST FOR QUOTATION

(THIS IS NOT AN ORDER)

IS IS NOT A SMALL BUSINESS SET ASIDEX

02/07/2024

1 236

381 Elden Street Suite 2000A Herndon VA 20170

IBC,AQD,Dv5,Br1,VA

000 000-0000Jonathan Chisholm

03/01/2024 1000 ES

FOB DESTINATION

OTHER

(See Schedule)X

ITEM NO.

(a)

SUPPLIES/SERVICES

(b)

QUANTITY

(c)

UNIT

(d)

UNIT PRICE

(e)

AMOUNT

(f)

LAW ENFORCEMENT RECORDS MANAGEMENT SYSTEM

See the attached pages for the Combined Synopsis/Solicitation for this procurement.

12. DISCOUNT FOR PROMPT PAYMENT

a. 10 CALENDAR DAYS (%) b. 20 CALENDAR DAYS (%) c. 30 CALENDAR DAYS (%) d. CALENDAR DAYS

NUMBER PERCENTAGE

NOTE: Additional provisions and representations

13. NAME AND ADDRESS OF QUOTER

b. STREET ADDRESS

c. COUNTY

d. CITY e. STATE f. ZIP CODE

14. SIGNATURE OF PERSON AUTHORIZED TO

SIGN QUOTATION

16. SIGNER

a. NAME (Type or print)

c. TITLE (Type or print)

a. NAME OF QUOTER

AREA CODE

NUMBER

15. DATE OF QUOTATION

b. TELEPHONE are are not attached

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition not usable

STANDARD FORM 18 (REV. 6-95)

Prescribed by GSA - FAR (48 CFR) 53.215-1(a)

February 7, 2024

Combined Synopsis/Solicitation Request for Proposal (RFP) # 140D0424R0004

Department of Interior (DOI), Interior Business Center (IBC), Acquisition Services Directorate (AQD)

Single-Award Indefinite-Delivery Indefinite-Quantity (IDIQ) Contract For Law Enforcement Records Management System (LE RMS)

This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with the format in subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation;

proposals are being requested and a written solicitation will not be issued. This solicitation document incorporates provisions and clauses are those in effect through Federal Acquisition Circular 2024-02.

This RFP is issued under full and open competition after exclusion of sources. This procurement is set-aside for small businesses. Only proposals submitted by small business concerns will be accepted by the government. Any proposal that is submitted by a contractor that is not a small business concern will not be considered for award. The North American Industry Classification System (NAICS) code is 518210 – Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services with a small business size standard of $40.0 million. The Product Service Code is DA10 – IT and Telecom – Business Application/Application Development Software As A Service.

This solicitation includes the following attachments:

1. Statement of Work (SOW) dated February 6, 2024.

2. Binding Rate Schedule

3. NIST 800-53 DOI Revision A. Sample Pricing for New System Over the Ordering Period B. Certification of FedRAMP Moderate Authorization C. Technical Demonstration Memorandum – Areas of Focus D. Past Performance Questionnaire (PPQ-0)

The Government requests a proposal in response to the attached SOW. See Section 5, below, regarding the Proposal Requirements. Any proposal that is non-compliant with any requested submission requirements of this RFP may immediately be removed from further consideration.

The Government reserves the right to cancel this solicitation without award if the needs of the requirement are not met. Furthermore, the Government reserves the right to issue a single award or no awards at all, depending on the quality of the proposals and the continued existence of the requirement. This RFP does not commit the Government to pay for the preparation and submission of a proposal.

1. CONTRACT TYPE AND CEILING:

The single-award IDIQ and its orders will be firm-fixed price. The ordering period for this IDIQ is ten (10) years after award. The ceiling of the IDIQ will be $60 million with a minimum guarantee of $10,000.00.

2. QUESTIONS:

Questions regarding this requirement are due via email to the Contract Specialist, Jonathan Chisholm, at jonathan_chisholm@ibc.doi.gov and Contracting Officer, Joan Clarkston at joan_clarkston@ibc.doi.gov no later than Friday, February 16, 2024 at 10:00 AM ET. The subject line shall include the RFP number provided above. Questions received after this time will be considered at the discretion of the Contracting Officer.

NOTE: It is the Offeror’s responsibility to read the RFP and all related documents carefully.

Additionally, it is the Offeror’s responsibility to ensure/verify the Government receives its submission on or before the date/time specified. Late Submissions, modifications, revisions, and withdrawals of Offers are subject to the provision of FAR 52.212-1(f) which is incorporated by reference.

3. RFP RESPONSE DUE DATE:

Responses to this RFP are to be submitted by email by Friday, March 1, 2024, no later than 10:00 AM ET for Phase I. The subject heading in the email and on the proposal MUST cite the applicable RFP number in all documents submitted in response to this RFP. Offerors that do not submit a Phase I Proposal will be ineligible to submit a Phase II Proposal.

4. STAGES OF THE EVALUATION:

The evaluation process includes a Phase I (down-select and advisory down-select) and Phase II.

The process is as follows:

Phase IA: Proposal Submission consists of:

Factor 1: FedRAMP Moderate Hosting Authorization (Attachment B)

Offerors will submit their Factor 1 certification that they will providing an offering that must reside in an authorized FedRAMP Moderate hosting environment. For any Offeror that cannot provide an authorized FedRAMP Moderate Hosting Authorization, they will be removed from further competition as this is a down-select as it is a considered a Go/No-Go Factor.

Phase IB: Consists of:

Factor 2: Technical Demonstration of Selected Functionality

DOI will schedule technical demonstrations with only the acceptable Offerors from the completion of Phase IA to show evaluators selected software functionality.

After the Government completes its evaluation of Phase IB, Offerors will receive an advisory down-select notification via e-mail from the Contracting Officer (CO). This notification will advise Offerors of the Government’s advisory recommendation to either:

Proceed with a Phase II Proposal Submission Not Proceed with a Phase II Proposal submission.

Offerors who are evaluated most highly for Phase IB will be advised to proceed to Phase II of the offer submission process. Those Offerors who Technical Demonstrations were evaluated as being less likely to be viable or suitable will be advised not to proceed to Phase II. This advisory down-select notice may provide the general basis for the Government’s advisory recommendation. The intent of this advisory recommendation is to minimize proposal development costs for those Offerors with little to no chance of receiving an award. The Government’s advice will be a recommendation only, and it will be up to the Offerors’ discretion to elect to continue with their Phase II Proposal submission. The Contracting Officer will include the Phase II submission instructions and due date in the advisory notification. Typically, the Government requires confirmation of Offerors regarding their intent to proceed with Phase II within two (2) business days.

Phase II Proposal submission is comprised of the following elements:

Factor 3: Technical Capabilities Factor 4: Management Approach Factor 5: Company Experience Factor 6: Past Performance Factor 7: Price

5. PROPOSAL REQUIREMENTS

Phase IA Proposal

Offerors will provide the following items:

Cover Letter in Word or Adobe on an 8”x11” sized paper with text in no smaller than 10 point in a standard font such as Ariel, Times New Roman, or Calibri which includes:

Solicitation number Name of Company Address, city, state, zip code SAM Unique Identification Number Socioeconomic status for NAICS 518210 Points of contact (primary and alternate) for arranging the Technical Demonstration Telephone number(s) Email address(es)

Factor 1: FedRAMP Moderate Hosting Authorization (Attachment B)

Offerors must complete the form for Certification of FedRAMP Moderate Hosting Authorization (Attachment B), so the Government can verify their status. Their offering must reside in an authorized FedRAMP Moderate hosting environment. Offerors are strongly encouraged to provide a screenshot of the authorized status information from FedRAMP.

NOTE: In order to provide a Technical Demonstration under Phase IB, Offerors will first be evaluated by Factor 1 above. This is considered down-select as it is considered a Go/No-Go evaluation item. Any Offeror that cannot meet Factor 1 will be down-selected and will be automatically removed from further competition in Phase I.

Phase IB Technical Demonstration

For those Offerors that were successful in Phase IA for Factor 1, DOI will contact the Offeror to setup a time and date for the technical demonstration appointment.

Factor 2: Technical Demonstration of Selected Functionality

The software demonstration must demonstrate how the solution meets or exceeds the software functions described in Technical Demo Memorandum – Areas of Focus (Attachment B). This Technical Demonstration is anticipated to occur and be completed within two weeks of the closing date of the Phase IA solicitation. Offerors are advised that the demonstration is restricted to be no longer than 90-minutes followed by 20-minute break for the DOI evaluators to caucus to determine if there are any questions. After the 20-minute break, the DOI evaluators will have a question-and-answer period with the Offeror’s demonstration team that may run up to 40-minutes. The demonstration team should at minimum consist of a subject matter experts(s) of the proposed solution with familiarity of the needs for law enforcement personnel and technical expert(s) to answer any questions pertaining to the cloud solution and security requirements.

Once notified that a presentation is to occur, the Offeror will be responsible for setting up a presentation over the web through a tool such as Zoom or Microsoft teams. This demonstration session will typically occur between 9:00 AM and 4:00 PM Eastern on Monday through Friday.

The government will coordinate the date and time with the Offeror.

Phase II Proposal

Upon completion of Phase I and the advisory notification provided by the Government, Offerors may provide a Phase II Proposal Submission no later than the specified date and time provided.

The email subject line and the proposal MUST reference the RFP in all documents. Unless specifically specified in a Section below, Offerors will submit their proposals in Word or Adobe an 8”x11” sized paper with text no smaller than 10 point in a standard font such as Times New Roman, Ariel, or Calibri. The proposal will include a table of contents and list of tables and figures. The proposals will be organized as provided in the table below. Volume I and II files must be separated and clearly titled when submitted to the Government. No contractual price information is to be included in Volume I. However, information such as the type and quantity or labor, equipment, or other materials or supplies may be included in order to help illustrate any technical elements needed.

Volume Section Page Limit

Volume I: General and Technical Proposal

General None SAM Registration None Representations & Certifications None Technical Assumptions None

Factor 3: Technical Capabilities 30 pages

Factor 4: Management Approach 30 pages Factor 5: Company Experience 6 pages Factor 6: Past Performance None

Volume II: Price Proposal Factor 7: Price

Price (Attachment 2 & A) Pricing Explanation & Assumptions

None

Volume I, Section 1: General

This section will include a cover sheet. This cover sheet will include the information listed below in letters A – P:

A. Name of Company B. Address C. City, state, zip code D. SAM Unique Identification Number E. Socioeconomic status F. Points of contact (primary and alternate) G. Telephone number H. Email address I. Solicitation number J. Date of proposal K. Name of any subcontractors and their socioeconomic status, if applicable L. Prompt payment terms M. Acknowledgement and acceptance for any amendments issued.

N. Names and contact information of persons authorized to negotiate on the company’s behalf O. A statement that the proposal expires no sooner than 180 days after submission

Volume I, Section 2: SAM Registration

This section will include evidence of the Offeror’s current System of Award Management (SAM) database registration (http://www.sam.gov). A screenshot of the Offeror’s SAM registration page is acceptable evidence. All Offeror’s must be registered in SAM to receive Government contracts. If an Offeror’s SAM account will expire before the award date, it is the

Offeror’s responsibility to ensure that its account is active at time of award. The successful Offeror will need to ensure that SAM remains active under the IDIQ and its orders through final payment.

Volume I, Section 3: Representations and Certifications

This solicitation contains the following provisions that each Offeror must complete and return with its proposal submission:

FAR 52.204-24 – Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment (Nov 2021)

FAR 52.212-3 – Offeror Representations and Certifications-Commercial Products and Commercial Services (Nov 2023)

Volume I, Section 4: Technical Assumptions

Offerors will indicate, in this section only, if any technical-related assumptions have been made, conditions have been stipulated or exceptions have been taken with the SOW, as written. If technical assumptions are not noted in this volume and this section of the proposal, it will be assumed that the Offeror’s proposal reflects no technical assumptions for award and the offeror agrees to comply with all of the terms and conditions set forth herein. Any technical-related assumptions listed in any other volume or section will be null and void.

The Offeror is advised that any assumptions/exceptions taken to the terms and conditions of the RFP may adversely impact its evaluation. Any assumptions/exceptions that are considered unacceptable by the Government and cannot be resolved may result in the Offeror being removed from further consideration.

Volume I, Section 5: Factor 3 - Technical Capabilities

The proposal must discuss the following:

SOW Para 4.2 – Task Area 2: Hosting with Application and Data Management &

SOW Para 5.29 Criminal Justice Information Services (CJIS) Compliant The Offeror will discuss how the proposed application will meet NIST 800-53 DOI Revision and CJIS for:

o Meeting Access Control such as: multi-factor authentication; use of complex passwords o Encryption of information in transit and at rest o Rules for the system to have session locks and their duration; rules pertaining to concurrent sessions.

o System processes for automated mechanisms to notify users of account creation, disabling, modification, and deletion;

o System audit and accountability to track items such as unsuccessful login attempts; session lock; and time stamps;

o Processes and activities associated with Security Incident Response;

o Ensuring the physical and environmental security of the proposed system to prevent unauthorized access and minimize environmental threats due to the weather or other acts of God;

o Ensure the system has a process in place to ensure that only appropriate individuals have access to the system, such as background checks;

o Explain the mechanism to securely access the system remotely and to encrypt remote access;

o Explain the system in place to ensure that the system can be utilized on a mobile device; protect against unauthorized access on the mobile device; and methods of encryption on the mobile device.

SOW Para 4.2 Task Area 2: Application and Data Management of FedRAMP Moderate o The offeror will provide a copy of the application layer FedRAMP Moderate approval status, in process, or equivalent status. For equivalent status of the application layer, the offeror must provide documentation of cloud security and authorization standards which meets FedRAMP guidelines that comply with rigorous security and privacy standards.

Appendix E: Section 508 Compliance The contractor will discuss how the proposed application will meet Section 508 Compliance requirements by:

o Provide an Accessibility Conformance Report (ACR) for each commercially available Information and Communication Technology (ICT) item offered through this contract. Create the ACR using the Voluntary Product Accessibility Template Version 2.1 or later, located at https://www.itic.org/policy/accessibility/vpat. Complete each ACR in accordance with the instructions provided in the VPAT template. Each ACR must address the applicable Section 508 requirements referenced in the Work Statement. Each ACR shall state exactly how the ICT meets the applicable standards in the remarks/explanations column, or through additional narrative. All "Not Applicable" (N/A) responses must be explained in the remarks/explanations column or through additional narrative. Address each standard individually and with specificity and clarify whether conformance is achieved throughout the entire ICT Item (for example - user functionality, administrator functionality, and reporting), or only in limited areas of the ICT Item. Provide a description of the evaluation methods used to support Section 508 conformance claims. The agency reserves the right, prior to making an award decision, to perform testing on some or all of the Offeror’s proposed ICT items to validate Section 508 conformance claims made in the ACR.

o Describe your approach to incorporating universal design principles to ensure ICT products or services are designed to support disabled users.

o Describe plans for features that do not fully conform to the Section 508 Standards.

o Describe "typical" user scenarios and tasks, including individuals with disabilities, to ensure fair and accurate accessibility testing of the ICT product or service being offered.

Volume I, Section 6: Factor 4 - Management Approach

The proposal must discuss the following:

SOW Para. 4.1 - Task Area 1: Implementation, Installation, Transition of Old

Database Records The offeror will describe their approach and strategies for ensuring a smooth and seamless transition to the new system under section 4 of the SOW for Tasks 1. The offeror will discuss any issues and concerns that could be anticipated and their proposed solution to mitigate those concerns. Additionally, the offeror will supply a detailed transition and milestone plan to help depict the anticipated schedule events occurring during this period. It will encompass all components of the transition process commencing with award of the first order for Year 1 and continuing through the attainment of Initial Operational Capability and concluding with the achievement of Full Operational Capability.

SOW Para 4.2 - Task Area 2: Hosting with Application and Data Management Services The offeror will discuss whether they are offering a SaaS or PaaS solution and how that proposed solution will meet the Governments requirements. Any advantages to the proposed solution will also be provided. The offeror will provide details on how the system can be accessed such as web-based or desktop/mobile device application. Offerors will also discuss their ability to meet, and or exceed, the minimum Government reliability requirements; notification strategies for maintenance and patching; scalability of users and data storage; security of Government data; the systems ability to permit integration with other potential systems and tools for DOI law enforcement personnel to maximize efficiency and minimize manual data entry; approach and frequency of anticipated upgrades and enhancements; and strategy to ensure a less than four (4) hour recovery time objective as part of their Continuity of Operation Plan .

SOW Para 4.3 – Task Area 3: Helpdesk Support Services The offeror will provide information pertaining to their approach for ensuring that there is dedicated customer support 24 hours a day, seven days a week, 365 days a year which will provide a solution response in two hours or less by email and phone. Information will be discussed about their approaches to ensure success regarding First Contact Resolution and Average Handle Time on other similar actions. The offeror will provide information on how they track ticket backlog and policies in place to ensure resolution of items.

SOW Para 4.4 – Task Area 4: Training The offeror will discuss their ability to provide train the trainer classes throughout the Continental United States. The offeror will discuss the length of the class; items discussed and educational objectives planned; experience and skills of the typical trainer;

tools provided and needed to provide this training. The offeror will provide a sample syllabus and post class completion survey. The offeror will also discuss their on-demand webinar training available for users; length of a typical webinar; items discussed and educational objectives planned; and system used to track completion by the various users.

The offeror will discuss if the on-demand training is available to any system user throughout the year and if the material can be re-accessed by users that previously completed it.

SOW Para 4.5 – Task Area 5: Additional Functionality and Customizations The offeror will discuss their ability to complete new development or customizations to their software. They will discuss their experiences and processes of working through sprints with various customers on similar software; approach for resolving user stories/needs; and reporting and testing software changes.

Subcontractor Management Plan, if applicable.

If a subcontractor(s) is planned (or potentially planned), the contractor will discuss their communication plan and management approach (for the various subcontractors) to ensure quality services are provided timely and within agreed amounts. It will address potential methods for addressing and resolving problems amongst the parties. Offerors proposing a major subcontract (subcontracts exceeding 10% of Attachment A) will submit signed letters of commitment from the subcontractor(s) which define the contractual relationship and identify the contribution to the planned arrangement in terms of the type, proportion of work to be performed, and their business size. The letter of commitment must be signed by the subcontractor and the offeror. Reminder: FAR 52.219-14 Limitations on Subcontract (Deviation Oct 2022) will be included in the award. It limits the amount of subcontracting permissible under the award.

Volume I, Section 8: Factor 5 - Company Experience

Offerors will provide up to three (3) examples of projects similar in size, scope, and complexity, current or completed, within the last five (5) years from RFP Phase I issuance. Projects that are similar in size to anticipated orders under this IDIQ are projects with individual values of $3,000,000.00 per year or greater. Therefore, past performance efforts where the individual values have been $3,000,000.00 per year or greater will be more relevant than past performance efforts that are less than this amount. If a subcontractor(s) is being proposed (e.g. subcontracts exceeding 10% of Attachment A), information will be provided so the government can review the overall planned arrangement’s abilities under this factor. For each project the Offeror will provide:

Project Title, Contract number, and location Type of Contract (i.e. fixed price, cost reimbursable, indefinite-delivery/indefinite quantity, labor hours, etc.)

Client points of contact with current telephone and facsimile numbers, and electronic mail addresses if available (Confidential clients are not acceptable and will result in non-consideration of the project.)

Description of work performed – similar scope, size & complexity (brief) Description of the relevance of this project to the SOW. Include information pertaining to any schedules for transition and its completion date.

Nature of firm’s responsibility (prime or subcontractor)

Percentage of the work that the Offeror and/or subcontractor performed as the prime contractor for the project Provide the original award date, original completion date, final/revised contract completion date, and the acceptance date (as applicable) with an explanation of any deviation between these dates Dollar value; annually and contract life

Volume I, Section 9: Factor 6 - Past Performance

Offerors will provide up to three (3) examples of projects similar in size, scope, and complexity, current or completed, within the last five (5) years from RFP Phase I issuance, that were included for Company Experience under Factor 5 above. Projects that are similar in size to anticipated orders under this IDIQ are projects with individual values of $3,000,000.00 per year or greater.

Recent projects are considered those projects which were performed within the last five (5) years from RFP Phase I issuance date. Past performance information that fails this condition will not be evaluated. For projects which are not 100% complete, the offeror shall provide the estimated completion date and briefly summarize the remaining activities.

Relevant performance is defined as work completed on projects that are the same or similar in scope, magnitude, complexity, and task/contract type as those described in the SOW. Projects that are similar in size to anticipated orders under this IDIQ are projects with individual values of $3,000,000.00 per year or greater. Therefore, past performance efforts where the individual values have been $3,000,000.00 per year or greater will be more relevant than past performance efforts that are less than this amount. If a subcontractor(s) is being proposed (e.g. subcontracts exceeding 10% of Attachment A), information will be provided so the government can review the overall planned arrangement’s abilities under this factor. If subcontractors’ and/or joint venture partners’ past performance is being proffered, offerors will clearly state the portion of the effort that party will be performing if offeror is awarded a contract.

The Offeror and/or subcontractor will provide existing documentation of the reference’s opinion of Offeror’s performance of similar projects by including a Past Performance Questionnaire (PPQ) for up to three (3) projects that are similar in size and scope and were awarded in the last five (5) years from date of the Phase I solicitation issuance. These projects will be the same as those listed in Factor 5. If no existing PPQ exists for the project, or if new information is required in the opinion of the Offeror and/or subcontractor, the Offeror should provide a PPQ to the reference that can provide the reference’s opinion of the Offeror and/or subcontractor’s past performance for the project. The PPQ form (Form PPQ-0) to be used is provided as Attachment D of this solicitation. A sample cover letter to accompany the PPQ and instructions for completing the PPQ is also included. Ensure correct phone numbers and email addresses are provided for the project reference.

For each project, Offerors and/or subcontractors should submit the PPQ form to the reference and request that the form be completed and returned to the Offeror before the closing date of the Phase II solicitation. PPQs may be submitted directly from the reference to the

Contracting Division using the following e-mail address: jonathan_chisholm@ibc.doi.gov and joan_clarkston@ibc.doi.gov.

The only information in the email subject line MUST be the solicitation number 140D0424R0004. NOTE: All PPQs submitted directly to the Contract Specialist must be received no later than the date and time specified for Phase II receipt of proposals.

Offerors will not incorporate by reference into their Offer PPQs previously submitted for other Solicitations. However, this does not preclude the Government from utilizing previously submitted PPQ information in the past performance evaluation.

The Government may contact and interview the customer’s representative on the PPQ and reserves the right to interview other individuals acting for the customer’s representative, if the customer’s representative is not available.

At no time during this process, during the debriefing, or after award, will the names of the individuals providing reference information directly to the Government about an Offeror’s past performance be revealed to the Offeror unless required by law or regulation.

(b) CAGE Codes and SAM Unique Identification Number (UEI) The offeror will provide the CAGE Codes and SAM UEI numbers for the Offeror and/or subcontractor(s). This information will be used by the Government to access past performance information in the Contractor Performance Assessment Reports System (CPARS).

Volume II: Factor 7 – Price

The proposal will include the following:

Binding Rate Schedule (Attachment 2) The Offeror will complete Attachment 2 and submit as an unlocked Excel Compatible Spreadsheet. Offerors should include their best pricing as there may not be another opportunity to offer further reductions. Attachment A will mirror Attachment 2 pricing. The Government reserves its right to request other than cost and pricing data if there is not adequate competition, additional information is needed to understand the development of the price for an item on Attachment 2, or to determine that the award, and its orders will be a fair and reasonable price.

Sample Pricing for New System Over the Ordering Period (Attachment B) The Offeror will complete Attachment A and submit as an unlocked Excel Compatible Spreadsheet consistent with the information in Attachment 2. The Sample Pricing will be utilized to evaluate Offeror’s prices by reviewing the total proposed amount for the ten (10) year period.

Pricing Explanation and Assumptions Offerors will indicate, in this section only, if any price-related assumptions have been made, conditions have been stipulated or exceptions have been taken with the SOW, as written. If not noted in this volume of the proposal, it will be assumed that the proposal reflects no price assumptions for award and agrees to comply with all of the terms and conditions set-forth herein. It is not the responsibility of the Government to seek out and identify assumptions, conditions, deviations, or exceptions buried within the Proposal. Accordingly, any price-related assumptions listed in any other volume or section will be null and void. The Offeror is advised that any assumptions/exceptions taken to the terms and conditions of the RFP may adversely impact its evaluation rating. Any assumptions/exceptions that are considered unacceptable by the Government and cannot be resolved may result in the Offeror being removed from further consideration.

The Government recognizes that the items within the Binding Rate Schedule or Labor Rates listed may not be applicable to the Service Contract Act due to them being “professional” and requiring specialized knowledge and a level of proficiency causing them to be exempt per 29 CFR Part 541.3. However, it is the Offeror’s responsibility to determine whether the SCA applies to this contract. If the Offeror has determined that any of the Binding Rate Schedule or Labor Rates are subject to the Service Contract Labor Standards, the Offeror will stipulate which Binding Rate Schedule or Labor Categories is relevant with the appropriate county and state for the Wage Determination. Any labor category noted as covered by the Service Contract Labor Standards will be subject to FAR 52.222-41, 52.222-42, 52.222-43, 52.222-55, and 52.222-62 and those clauses will be incorporated into the IDIQ. A wage determination will be incorporated in each affected order.

6. BASIS FOR AWARD

It is the Government’s intent to award a single-award IDIQ using the procedures in FAR 12.6 to the responsible Offeror whose proposal, in conforming to the RFP, provides the overall best value to the Government considering technical evaluation factors and price. The Government may reject a proposal that is evaluated to be significantly non-compliant with the solicitation requirements and remove it from further consideration for award.

The Government reserves the right to make an award to other than the lowest priced Offeror or to the Offeror with a higher rating if the Contracting Officer determines that to do so would result in the best value to the Government. The Government will conduct a trade-off comparative analysis of technical factors and price. The Government reserves the right to make award without discussions. The Government reserves the right to conduct discussions, if the Contracting Officer determines them to be necessary. In the event discussions are held, a competitive range determination will be made and will be comprised of all of the most highly rated proposals IAW 15.306(c). The Contracting Officer may also further limit the number of proposals in the competitive range to the greatest number that will permit an efficient competition among the most highly rated proposals, pursuant to FAR 15.306(c)(2).

The proposal will be evaluated in accordance with the below evaluation criteria. For each of the factors below, the Government will determine the overall likelihood of success and any potential risk associated with the proposal.

7. EVALUATION FACTORS:

(a) The Government is conducting a two-phase evaluation process, which includes Phase I (down-select and advisory down-select process) and Phase II.

As a result, Phase I will involve the following two Factors:

Factor 1: FedRAMP Moderate Hosting Authorization (Attachment B) (known as Phase

IA down-select) Factor 2: Technical Demonstration of Selected Functionality (known as Phase IB advisory down-select)

The Government will evaluate Factor 1 (Phase IA) first and determine if an offeror’s proposed solution will be hosted in an authorized FedRAMP Moderate Hosting Environment. This factor is a down-select as it is considered a Go/No-Go Factor. The Government will review the offeror’s Certification form as well as the FedRAMP.gov website to ensure that the Offeror’s proposed solution will be hosted in an authorized FedRAMP Moderate Environment under the Marketplace. It must show authorized with a Moderate rating no later than the closing date of the Phase I solicitation. This requirement is consistent with the SOW Paragraph 4.2 which states the following: “A SaaS [Software-as-a-Service] solution, to qualify under this contract, must have FedRAMP approval covering all critical layers including networking, storage, servers, virtualization, middleware, runtime, data, and applications. If a contractor offers a Platform-as-a-Service (PaaS) solution, it must be FedRAMP approved for networking, storage, servers, virtualization, middleware, and runtime layers.”

ONLY offerors meeting Factor 1 will be invited to conduct a Technical Demonstration for Factor 2 (Phase IB). Upon completion of Phase IB, the Government will advise Offerors whether to proceed or not with Phase II Proposal Submission.

(b) The Government will determine which proposal provides the best value to the Government, the non-price evaluation factors listed below are approximately equal to price. The non-price Factors 2, 3, & 4 are equal in importance and significantly more important than Factors 5 &

6. Factors 5 and 6 are equal in importance.

The Offeror’s submission will be evaluated in accordance with the following evaluation criteria:

Factor 2: Technical Demonstration of Selected Functionality (Phase IB) Factor 3: Technical Capabilities (Phase II) Factor 4: Management Approach (Phase II) Factor 5: Company Experience (Phase II) Factor 6: Past Performance (Phase II) Factor 7: Price (Phase II)

(c) Technical Evaluation Factors Factor 1: FedRAMP Moderate Authorization (Attachment B) (Phase IA)

The technical evaluation will be performed by utilizing the following acceptable/unacceptable ratings:

a. Acceptable: Proposal meets the requirements of the solicitation.

b. Unacceptable: Proposal did not meet the requirements of the solicitation.

Factor 2: Technical Demonstration of Selected Functionality (Phase IB) The Government will evaluate the likelihood of success and any potential risks of the demonstrated software. The Government will utilize the Technical Demonstration Memorandum

– Areas of Focus (Attachment C) when evaluating the proposed system. Systems that demonstrate a higher quality of user experience and meets a greater depth and breadth of the areas in SOW Paragraph 5.0 will be provided a higher weight by the Government.

Factor 3: Technical Capabilities (Phase II) The Government will evaluate the Offeror’s proposal to determine the likelihood of success and risk of failure associated with their proposed solution to meet the Government’s requirements for the NIST 800-53 DOI, CJIS compliance requirements, FedRAMP Moderate approval at the Application layer, and Section 508 Compliance.

Factor 4: Management Approach (Phase II) The Government will evaluate the contractor’s approach, strategies, offerings, and abilities to meet the requirements of the SOW Para 4.1-4.5 and ensure smooth operation and communication in any subcontractor relationship under this contract. The government will determine the likelihood of success and risk of failure to meet the Government’s needs.

SOW Para 4.1 – o Exhibits a well-structured and comprehensive transition plan and milestone schedule that has considered any potential risks and provided a viable mitigation strategy to address them.

o Offerors that provides a realistic transition and shorter transition period may be weighted higher than a lengthy transition period by the Government.

SOW Para 4.2 – o Exhibits a system that can meet the Government’s requirements for high reliability requirements, scalability, security of Government data, and integration with other DOI law enforcement tools.

o Provides a robust communication of notice of maintenance and patching in advance for Agency planning.

o Aims to continue to provide a top notch system through system enhancements and updates.

SOW Para 4.3 – o Displays a sound strategy to ensure that there are the necessary resources to ensure that support services are available at all times during performance.

o Exhibits the necessary resources and experience to ensure that First Contact

Resolution can be met.

SOW Para 4.4 – o Provides a strong training on the necessary material in the appropriate length to be effective for retention of the material in a train the trainer classes session.

o Exhibits a system where users can continually refresh their understanding of the system throughout the performance of the Contract.

SOW Para 4.5 o Displays a strong history of being able to provide new development or customizations of their software with a high degree of success in meeting the objectives.

The Government will review the proposed communication and management approach to evaluate any potential risks. If a subcontractor is utilized (exceeding 10% of Attachment A), the Government will evaluate the demonstrated value to the project and strong commitment from the subcontractor to complete the agreed to work.

Factor 5: Company Experience The SOW includes a range of work that may be performed under this IDIQ. While the scope of services associated with IDIQ is broad, the services that the Government considers most important in evaluating an Offeror’s capability to successfully execute the type of work that the government has determined as most likely to be performed under this IDIQ is addressed in Section 4.1-4.5 and 5 of the SOW. Recent projects are considered those projects which were performed within the last five (5) years from RFP Phase I issuance date.

Relevance: Project narratives submitted to demonstrate company experience should describe project characteristics including magnitude, complexity, challenges, and accomplishments that relate to tasks in the SOW. Present project constraints such as system concerns, cost, schedule, customer and stakeholder requirements and other unique considerations should also be included as they relate to the SOW. The Government will evaluate the Offerors’ submitted project narratives that demonstrate breadth and similarly of experience in the SOW, with particular focus under Section 4.1-4.5 and 5 of the SOW. The Government will provide higher weight to project(s) that are more similar in size, scope, and complexity, more recently performed, and valued at $3,000,000.00 per year or greater. Projects closer to completion may be provided higher weight by the government than those projects which have not been completed. The government will assess relevant experience demonstrated by the Offeror and major subcontractor(s) (exceeding 10% of Attachment A). The Government will provide higher weight to projects on which the Offeror executed the relevant work as the prime contractor. Absent any recent and relevant company experience, the Offeror will not be evaluated either favorably or unfavorably on company experience.

Factor 6: Past Performance

In accordance with FAR 15.305(a)(2), the recency and relevance of the information, source of the information, context of the data, and general trends in contractor’s performance will be considered. There are three aspects to the past performance evaluation: recency, relevancy (including context of data), and quality (including general trends in contractor performance and source of information). All three aspects shall be considered for each of the Offeror’s demonstrated recent and relevant record of performance on the projects submitted as part of Factor 5 – Company Experience.

The first aspect is Recency. Recentness, as it pertains to past performance information, is a measure of time that has elapsed since the past performance reference occurred. In reviewing each past performance effort by the Offeror, the Government will first evaluate the recentness of the Offeror’s past performance. Recent projects are considered those projects which were performed within the last five (5) years from RFP Phase I issuance date. Past performance information that fails this condition will not be evaluated.

The second aspect is to determine the relevance of recent projects. In determining relevancy for the projects submitted as part of Factor 5 – Company Experience, consideration will be given to the effort, or portion of the effort, being proposed by the Offeror, joint venture, or subcontractor whose contract is being reviewed and evaluated. The past performance information provided in the proposal and obtained from other sources will be used to establish the degree of relevancy of past performance.

The third aspect of the past performance evaluation is to establish the overall quality of the Offeror’s past performance. The Government will review the recent and relevant past performance information collected and determine the quality of the Offeror’s performance, general trends, and usefulness of the information and incorporate these into the performance confidence assessment.

The PPQ and CPARS are the primary sources of information on past performance; however, the Government reserves the right to consider past performance information from other sources. The Past Performance evaluation considers each Offeror’s demonstrated recent and relevant record of performance. Absent any recent and relevant past performance history, the offeror will not be evaluated either favorably or unfavorably on performance confidence.

The past performance evaluation will consider each Offeror’s demonstrated recent and relevant record of performance on the projects submitted as part of Factor 5 – Company Experience, and any additional past performance information obtained by the Government from other sources.

The Government will evaluate the PPQs submitted with the proposal for the Factor 5 projects, along with any PPQs received directly from the offeror’s clients for the Factor 5 projects. The Government may contact and interview points of contact on the PPQs. The Government reserves the right to interview other individuals for the listed references, if the listed reference is not available.

In addition to the PPQs, the Government will review past performance information retrieved through CPARS using all the CAGE/SAM UEI numbers of the offeror and subcontractor(s) identified in the proposal whose experience is being relied. CPARs are considered recent if they are not greater than five (5) years from the closing of the Phase I RFP). The Government will consider only the first twenty (20) recent and relevant references from each SAM UEI number provided for PSC DA10. The Government reserves the right to consider other pertinent CPARS reports, if there are less than twenty. In the event that an offeror or its subcontractor(s) has less than twenty (20) relevant CPARS reports, the Government will consider the available offeror’s or subcontractor’s relevant CPARS reports. A performance confidence assessment rating is assigned for each Offeror after evaluating the Offeror’s recent and relevant past performance.

Factor 7: Price Price will not be scored or rated. The Government will evaluate Attachment 2 and A to determine whether the price is reasonable. The total proposed amount from Attachment A will be utilized to conduct a best value determination in accordance with the procedures of FAR 15.404-

1(b). Award of an IDIQ will not be made to an Offeror that does not provide rates for each Binding Rate Schedule Item and the Labor Rates in Attachment 2 and A. The final rates for Attachment A must be consistent with Attachment 2.

The Government reserves the right to conduct price realism if the Contracting Officer determines it is necessary.

8. SOLICITATION PROVISIONS

Offerors shall fill out the applicable provisions (included below and highlighted) and submit with their proposal. These provisions will flow down to all orders issued against this contract.

FAR 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998) This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The Offeror is cautioned that the listed provision may include blocks that must be completed by the Offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the Offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this address:

Federal Acquisition Regulation (FAR): https://www.acquisition.gov/far Department of the Interior Acquisition Regulation (DIAR): https://www.acquisition.gov/diar

(End of provision)

FAR 52.252-5 – Authorized Deviations in Provisions (Nov 2020)

(a) The use in this solicitation of any Federal Acquisition Regulation (48 CFR Chapter 1) provision with an authorized deviation is indicated by the addition of “(DEVIATION)” after the date of the provision.

(b) The use in this solicitation of any Department of the Interior Acquisition Regulation (48 CFR Chapter 14) provision with an authorized deviation is indicated by the addition of “(DEVIATION)” after the name of the regulation.

(End of Provision)

Federal Acquisition Regulation (FAR) Provisions Incorporated by Reference FAR Provision Title Date

52.201-1 Acquisition 360: Voluntary Survey Sep 2023 52.204-7 System for Award Management Oct 2018 52.204-16 Commercial and Government Entity Code Reporting Aug 2020 52.204-22 Alternative Line Item Proposal Jan 2017

52.212-1 Instructions to Offerors – Commercial Products and Commercial Services

Sep 2023

52.212-3 Offeror Representations and Certifications – Commercial Products and Commercial Services

Nov 2023

Provisions incorporated by full text FAR 52.204-24 Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment (Nov 2021)

The Offeror shall not complete the representation at paragraph (d)(1) of this provision if the Offeror has represented that it "does not provide covered telecommunications equipment or services as a part of its offered products or services to the Government in the performance of any contract, subcontract, or other contractual instrument" in paragraph (c)(1) in the provision at 52.204-26, Covered Telecommunications Equipment or Services—Representation, or in paragraph (v)(2)(i) of the provision at 52.212-3, Offeror Representations and Certifications- Commercial Products or Commercial Services.