Questions_and_Answers.doc
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- Attached to
- Travel Management Center (TMC)
- Solicitation number
- SKU200-13-Q-0265
- Issued by
-
Department of State US Embassy Kuwait
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Questions and Answers to the TMC solicitation
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Questions and Answers (Q&A) for the TMC solicitation SKU200-13-Q-0265
| Question |
| Answer |
| How many copies of the offer/quote do you require |
| Please refer to Section 3 of the solicitation: |
1.5 Quoters shall submit an original and two copies of the complete quotation, including all supporting documents.
| Estimated number of transactions per year (tickets + visa) |
| Please refer to Section 4 of the solicitation for estimates for base year and option years. |
| Is there any specific format for submitting a quote |
| Please refer to Section 3 of the solicitation: |
1.1 A completed solicitation, in which the SF-1449 cover page (blocks 12, 17, 19-24, and 30 as appropriate), provide responses to 1.2, 1.3 and 1.4 and Section 1 has to be filled out.
| Could you please advice whether SAM registration and DUNS number is required to submit the bid documents |
| Successful offeror will be required to have a DUNS number and be registered in SAM/CCR database prior to award of the contract. |
Clarify the applicable transactions fee for tickets issuance.
Please refer to 3.16 ETS Definitions for transaction A and B.
The (individual) itinerary could have multiple tickets, but only one transaction fee per itinerary is charged. (fee is not based on the number of tickets needed to complete the (individual) itinerary).
| If we offer NO discount, what should we include in form 1449 block 12 DISCOUNT TERMS |
| You either Leave it blank or type N/A |
| What should we include in Form 1449 block 17? |
| The offeror complete name and address. |
| In form 1449 blocks 23 and 24, should we include unit price for base period? or the total of 5 years? |
| Neither, the pricing is provided in Section 1, The Schedule, under 2.3, pricing |
| ARC – Airline reporting Corporation. Do we need to register here? |
| NO |
| CRS – Central Reservation System – Can we use CRS like Amadeus and Travel port?, do you have any preference to use Sabre? |
| Please refer to Section 3 – Solicitation Provisions 1.2.2. You will have to identify the major automated reservation systems (e.g., Apollo, SABRE, System 1, Worldspan) to be used. This system must be capable of generating automated travel itineraries and issuing advance boarding passes when applicable. |
| Do you need an onsite service configuration or can we service you from remote location? eg: from our head office located in Kuwait City? |
| Refer to 12.0 Place of performance in the “Continuation to SF-1449” of the solicitation. |
The Contractor is required to provide one Travel Management Center, personnel to provide the services required hereunder at the American Embassy Kuwait.
| Is there any situation we receive payments through other methods than Government Travel Charge Card? |
| Payment by Electronic Funds Transfer (EFT) to your bank |
| Who are the Key Persons that will be designated to this contract? |
| Please refer to 20.0 Key personnel assigned to this contract. |
As per 7.2 the site manager is required to be on site during normal working days and hours. The project manager is not required to be on site, however, he/she should be available if required by the CO or COR for matters that require immediate attention.
| Recruitment of third country nationals for performance on department of state contract. Is this applicable for TMC? |
| Yes, it is applicable. |
| Can we offer our charge as Fix Monthly Cost instead of per Transaction, since the number of transaction is not guaranteed over a year period |
| No. You have to follow the instructions of the solicitation on how to submit your proposal. There is no way to evaluate the proposals if you propose a fix monthly cost and everyone else proposes on the number of transactions |
| Do you require the same number of key persons as per CLIN 20.0? Can we provide an alternative number of persons? |
| Post requirement for key persons remains the same. Interested offerors will have to comply with the requirement. |
| Do you require a dedicated driver |
| Yes we need a dedicated driver. Post requirement for key persons remains the same. Interested offerors will have to comply with the requirement. |
| please advice what is the condition if the contractor would like to terminate the contract for any reason |
| Per the terms and conditions of the contract, the contractor is legally bound to the contract. However, the USG can get out of the contract per 52.212-4 |
The RFP is contradictory in terms of billings by ticket or by itinerary. We ask for further clarification please.
· Under Section 1, Schedule
· Item 2.1 states, “The Government shall pay the Contractor a transaction fee based on a fixed rate per transaction.”
· Item 2.3. Pricing, the table asks for “Fixed transaction fee per ticket.”
Transaction Fee - Fee, charged by the Contractor, for issuance of a ticket for common carrier transportation or changes to that ticket, after issuance. Paragraph 17.0 addresses when a transaction fee may be charged for a transaction.
As per 17.2.1 and 17.2.2 - The Contractor may charge only one transaction fee per itinerary when the ticket is issued. When multiple people travel on the same order, each individual traveler would have an itinerary. The (individual) itinerary could have multiple tickets, but only one transaction fee per is charged. (fee is not based on the number of tickets needed to complete the (individual) itinerary).
Upon issuance of the transportation ticket, the Contractor shall charge the Government the applicable transaction fee for one transaction, that transaction being the ticket issuance.
Amendment # 3 is posted in FedBizOpps to change the language under CLIN 2.3 – Pricing, Fixed Transaction Fee Per Ticket is changed to Fixed Transaction Fee per Itinerary per Passenger.
Cost Construct tickets are not outlined in the RFP. Do you intend to include these? It is our experience that they constitute approximately half again the amount of tickets in the Workload statement and are not considered ‘Official’ for contract purposes, but is expected in the scope of work. Shouldn’t this be included in the workload as it is expected that the contractor perform this service?
No.
Kindly note that the Government has listed estimated number of official transactions under Section 4 of the solicitation. As per 17.2.1 the Government will pay transaction fee per itinerary, so if (any) cost construct ticket is requested by individual within the official itinerary, no extra transaction fees are going to be applicable to the Government, however, that extra travel is considered as Personal Travel - Travel that is paid for by the employee/dependent and for which reimbursement will not be provided by the Government.
| If there are any airline/supplier that do not accept a direct billing of Government Travel Charge Card, can we charge those cards through local merchant machines?/K-Net?. If yes, do we have the option of charging additional merchant fee? visa and master 2.5% and Amex 3% are the charges currently levied by NBK |
| Yes. |
| When a transaction that is completed through credit card, the refund will be process to the credit card itself. In the case of a refund on card that have been swiped on merchant machine and incurred an additional merchant fee of 2.5% for visa, the refund will be processed after retaining the transaction fee and merchant fee of 2.5% to the same card. Could you please clarify? |
| Refund - Ticket refund consists of the value of the ticket, but does not include transaction fee or other service fee associated with issuing of the ticket. |
I assume as per the freedom of information act of federal government, I am allowed to request you to disclose the current service fee the agent is charging US embassy. If you agree, could you please provide this information?
The new solicitation has a different scope of work, estimated number of transactions, and pricing structure from the existing TMC contract, and therefore, the total amount and transaction fees might be misleading.
1. Name of current contractor:
Al Rashed International Travel Co.
P.O. Box 242 safat, 13003 Kuwait
Tel: 965-2246-5360
Fax: 965-2242-6544
2. Transaction fee amount per line item:
a) Transaction fee per Ticket = KD20.000
b) Visa Assistance = KD 5.000
File details come from the government source that posted it. Updated .