Solicitation_No._SJA80017R0003.docx

Solicitation No. SJA800-17-R-0003

PART I – THE SCHEDULE

SECTION A – SOLICITATION/CONTRACT FORMAT

UNDER DPAS (15 CFR 350)

1 | 61

2. CONTRACT (Proc. Inst. Ident.) NO.

3. SOLICITATION NO.

SJA800-17-R-0003

4. TYPE OF SOLICITATION

[ ] SEALED BID (IFB)

[ X ] NEGOTIATED (RFP)

5. DATE ISSUED

August 8, 2017

6. REQUISITION/PURCHASE NO.

PR6319734/PR6307019

7. ISSUED BY CODE

8. ADDRESS OFFER TO (If other than item 7)

GS/Procurement Office U.S. Embassy Tokyo 1-10-5 Akasaka Minato-ku, Tokyo 107-8420

Phone: 03-3224-5754 Fax: 03-3224-5179

See Item 7.

NOTE: In sealed bid solicitation "offer" and "offeror” mean "bid" and "bidder".

SOLICITATION

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L. Provision No. 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

Miho Hama

B. TELEPHONE (NO COLLECT CALLS)

+81-3-3224-5754

C. E-MAIL ADDRESS

HamaMX@state.gov

11. TABLE OF CONTENTS

OTHER STATEMENTS OF OFFERORS

OFFER (Must be fully completed by offeror)

NOTE: ITEM 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (120 calendar days unless a different period is inserted by the offer) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT SEE 14

(See section I, Clause No 52.232-8)

(The offeror acknowledges receipt of amendments to the solicitation and related documents ) numbered and dated:

FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED

AND

ADDRESS

OF

OFFEROR

TO SIGN OFFER (Type or print)

15B. TELEPHONE NO. (Include area code)

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEM NUMBERED

20. AMOUNT

21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

[ ] 10 U.S.C. 2304(c)( ) [ ] 41 U.S.C. 253(c)( )

24. ADMINISTRATION BY (If other than Item 7) CODE

25. PAYMENT WILL BE MADE BY CODE

Financial Management Center U.S. Embassy Tokyo 1-10-5 Akasaka, Minato-ku, Tokyo 107-8420

26. NAME OF CONTRACTING OFFICER (Type of print) Clifton E. Neal

IMPORTANT - Award will be made on this form, or on the Standard Form 26, or by other authorized official written notice.

SECTION B

SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 SCOPE OF SERVICES

The Contractor shall provide warehouse operations services for the U.S. Embassy in Tokyo, Japan.

B.2 TYPE OF CONTRACT

This is a fixed price contract with indefinite delivery/indefinite quantity for temporary additional services.

B.3 TYPES OF SERVICES

(a) Standard Services. The Contractor shall provide standard warehouse operations services as specified in Section C for Embassy warehousing facilities, located at North Dock, Building S-720, 1 Mizuho-cho, Kanagawa-ku, Yokohama 221-0034.

(b) Temporary Additional Services.

The Contractor shall provide Temporary Additional Services for de-vanning, hauling-in and labeling services when requested by the Contracting Officer (CO) through a written task order. Temporary Additional Services delivered shall be in addition to the Standard Services, and shall be priced at the unit price shown below. The tasks to be accomplished shall be additional quantities of the same tasks described in Section C.

Because Temporary Additional Services are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below:

Minimum: The Government shall place orders totaling a minimum of ¥100,000. This reflects the contract minimum for the base year and each option period.

Maximum: The amount of all orders shall not exceed ¥3,000,000. This reflects the contract maximum for the base year and each option period.

B.4 Offers and Payment in U.S. Dollars

(1) U.S. firms are eligible to be paid in U.S. dollars. U.S. firms desiring to be paid in U.S. dollars should submit their offers in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporated under the laws of a state within the United States.

(2) Foreign Firms. Any firm, which is not a U.S. firm, is a foreign firm. Any firm that does not meet the above definition of U.S. firm shall submit its prices and receive payment in Japanese Yen.

B.5 PRICING

(a) The U.S. Government will pay the Contractor a fixed price per month for Standard Services that have been satisfactorily performed. The Government will also pay the Contractor for Temporary Additional Services ordered each month by the Government for satisfactorily completed work.

(b) The Contractor shall include any premium pay for services required on holidays only in the fixed prices for Standard Services. The Contractor shall include any premium pay for overtime only in the fixed rates for Temporary Additional Services.

(c) The cost of Workers’ Compensation War-Hazard Insurance Overseas (See Section I, FAR 52.228-4) is not reimbursable and shall be included in the Contractor’s rates.

(d) The Government will make payment in the currency stated in subsections B.6 through B.10.

(e) The U.S. Embassy Tokyo is exempt from Japanese consumption taxes; therefore, such taxes shall not be included in the price nor charged on invoices. After receipt of the Contractor’s invoice, the U.S. Government will provide the Contractor with a signed Certificate of Tax Exemption Purchase for Foreign Establishments. (For non-Designated Stores, please visit the following link for registration:

http://www.nta.go.jp/tetsuzuki/shinsei/annai/shohi/annai/23120184.htm)

B.6 BASE YEAR PRICES

(a) Standard Services. The fixed price for the Base Year of the contract is (starting on the date stated in the Notice to Proceed (NTP) and continuing for a period of 12 months):

Per month _ x 12 months = per year

(b) Temporary Additional Services. The unit price (fixed-price) is:

(1) 20-foot Container 15 Containers

(2) 40-foot Container 40 Containers

(3) 2-ton Truck

a. To/From Tokyo 25 Shipments

(4) 4-ton Truck

a. To/From Osaka 6 Shipments

b. To/From Tokyo 25 Shipments

Total of Temporary Additional Services:

(c) TOTAL for BASE YEAR shall not exceed ((a)+(b)):

B.7 FIRST OPTION YEAR PRICES (OPTION TERM: TWELVE (12) MONTHS)

(a) Standard Services. The fixed price for the First Option Year of the contract is (starting one year after the date stated in the Notice to Proceed (NTP) and continuing for a period of 12 months):

Per month _ x 12 months = per year

(1) 20-foot Container 15 Containers

(2) 40-foot Container 40 Containers

a. To/From Tokyo 25 Shipments

a. To/From Osaka 6 Shipments

b. To/From Tokyo 25 Shipments

Total of Temporary Additional Services:

(c) TOTAL for FIRST OPTION YEAR shall not exceed ((a)+(b)):

B.8 SECOND OPTION YEAR PRICES (OPTION TERM: TWELVE (12) MONTHS)

(a) Standard Services. The fixed price for the Second Option Year of the contract is (starting two years after the date stated in the Notice to Proceed (NTP) and continuing for a period of 12 months):

Per month _ x 12 months = per year

(1) 20-foot Container 15 Containers

(2) 40-foot Container 40 Containers

a. To/From Tokyo 25 Shipments

a. To/From Osaka 6 Shipments

b. To/From Tokyo 25 Shipments

Total of Temporary Additional Services:

(c) TOTAL for SECOND OPTION YEAR shall not exceed ((a)+(b)):

B.9 THIRD OPTION YEAR PRICES (OPTION TERM: TWELVE (12) MONTHS)

(a) Standard Services. The fixed price for the Third Option Year of the contract is (starting three years after the date stated in the Notice to Proceed (NTP) and continuing for a period of 12 months):

Per month _ x 12 months = per year

(1) 20-foot Container 15 Containers

(2) 40-foot Container 40 Containers

a. To/From Tokyo 25 Shipments

a. To/From Osaka 6 Shipments

b. To/From Tokyo 25 Shipments

Total of Temporary Additional Services:

(c) TOTAL for THIRD OPTION YEAR shall not exceed ((a)+(b)):

B.10 FOURTH OPTION YEAR PRICES (OPTION TERM: TWELVE (12) MONTHS)

(a) Standard Services. The fixed price for the Fourth Option Year of the contract is (starting four years after the date stated in the Notice to Proceed (NTP) and continuing for a period of 12 months):

Per month _ x 12 months = per year

(1) 20-foot Container 15 Containers

(2) 40-foot Container 40 Containers

a. To/From Tokyo 25 Shipments

a. To/From Osaka 6 Shipments

b. To/From Tokyo 25 Shipments

Total of Temporary Additional Services:

(c) TOTAL for FOURTH OPTION YEAR shall not exceed ((a)+(b)):

B.11 GRAND TOTAL OF BASE PLUS ALL OPTION YEARS

Base Year Total:

First Option Year Total:

Second Option Year Total:

Third Option Year Total:

Fourth Option Year Total:

GRAND TOTAL:

SECTION C

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C.1 WORK REQUIREMENTS

C.1.1 General

The Contractor shall provide warehouse operations and its related services for the U.S. Embassy warehousing facilities located at North Dock, Building S-720 (11,512 square feet) and Building 502 (48,601 square feet), 1 Mizuho-cho, Kanagawa-ku, Yokohama 221-0034 (see Section J, Exhibit J). The Contractor shall furnish all managerial, administrative, and direct labor personnel necessary to accomplish the work in this contract. The Contractor employees shall be on site only for contractual duties and not for other business purposes. Performance requirements for required work are described below.

C.1.2 Personnel

The Contractor shall provide personnel capable of performing the contract requirements identified below in this section.

Personnel employed to operate machines and equipment, such as forklifts and shelving systems furnished by the U.S. Government, shall be properly licensed and certified in compliance with Japanese laws and regulations. Refer to Exhibit E, Government Furnished Properties, Equipment and Materials.

The Contractor shall designate a Project manager who shall be responsible for on-site supervision of the Contractor’s workforce at all times. In addition to the project manager, the Contractor shall provide a minimum of three warehouse staff to manage the day to day operations. The project manager shall be the focal point for the Contractor and shall be the point of contact with the U.S. Government personnel.

The Project Manager must have sufficient knowledge of Japanese and English to communicate effectively with the military and the Embassy personnel. (Must have English Speaking Level 2, see Exhibit K – English Speaking Levels.)

C.1.3 Standard Services

The duties and responsibilities of the standard services shall include the following work:

a. The Contractor shall provide all labor and services required to warehouse Government consignments at the designated facility by the U.S. Government as follows:

(1) In-turn Handling (Unloading), Sorting and Placement. The Contractor shall be responsible for physical unloading, sorting and placing of items received by the U.S. Government for Mission Japan into the designated warehouse spaces. The Contractor shall unpack and/or repack the items when necessary. Items include U.S. Government-owned furniture, furnishings, expendable supplies, construction materials, and other items approved by the Contracting Officer’s Representative (COR).

(a) The Contractor shall unload commodity from the vehicle, sort, and store in the designated space of the warehouse instructed by the COR. See Exhibit J – Map of the U.S. Embassy Warehouse at Yokohama North Dock, FAC 3067.

(b) The Contractor shall be careful when handling the consignments to avoid any damages. The Contractor shall immediately notify the COR if any damage occurs or if the Contractor observes any damage to the consignments prior to arrival to the warehouse.

(c) Estimated work volume: 24 in-turn handling per year.

(2) Out-turn Handling (Loading). Upon receipt of Work Order, See Exhibit A –Work Order, the Contractor shall locate and stage requested warehoused consignments for loading onto the Embassy trucks, other vehicles specified on the Work Order.

(a) The Contractor shall notify the COR immediately if requested items are damaged or missing (already removed from the warehouse).

(b) The contractor shall scan all out bound shipments with Government provided inventory scanner when requested by COR in order to maintain warehouse management controls. (Similar procedure shall be performed for items that are in-turn to the warehouse when requested by COR.

(c) Estimated work volume: 112 out-turn handling per year.

(3) Storing and Organizing.

(a) When the Contractor receives unpacked furniture and equipment, the Contractor shall pack and wrap them when necessary to prevent damage and dust.

(b) Government furnished plastic wrap and/or cardboard paper boxes shall be used in case of easily damaged items.

(c) Performance Standard: the Contractor shall complete packing and wrapping within one working day upon receipt of the Work Order. No more than one unsatisfactory packing and wrapping per month, and no more than one customer complaint per month.

(d) Estimated work volume: 15 Work Orders per year.

(4) Annual Inventory Assistance:

(a) The Contractor shall assist in conduct of annual property inventory by pulling out items from various locations in the warehouse; and assist in counting, verifying, and replacing all items in the original storage area. Annual inventory normally takes place in November or December.

(b) All stacked furniture and equipment must be made accessible for Embassy General Services Office (GSO) staff to scan each bar code. All items must be returned to their original location after scanning barcodes.

(c) Estimated workload: 4,000 non-expendable furniture, furnishings and equipment stored in the warehouse.

(d) Performance Standard. GSO staff will coordinate annual inventory schedule with the Project Manager at least one week prior to the visit. Items shall be moved in advance for GSO staff to conduct inventory effectively. Items shall be returned to original location within three working days. No more than three incorrect inventory counts per year.

(5) Sale Assistance.

If U.S. Government properties stored in Yokohama warehouse needs to be sold by auctions, the contractor should perform the following duties.

(a) The Contractor shall assist in property sale by unloading, sorting, creating lots, cleaning and loading USG-owned furniture, furnishings and equipment.

(b) The Contractor shall unload items from the trucks for sale transferred from the Embassy offices and residences.

(c) In preparation for viewing, the Contractor shall sort and place property into lots as designated by the GSO staff.

(d) The Contractor shall wipe, sweep, brush or otherwise clean items.

(e) The Contractor shall safeguard all items from against damage or theft.

(f) Sale participants submit names and vehicle numbers prior to the viewing date. The Contractor shall register and escort them accordingly for smooth entry to the military base.

(g) Upon completion of the sale/auction, the Contractor shall escort bidders to the warehouse on the military base and assist with loading items on to trucks, vans, and other vehicles.

(h) Estimated workload: Sale is conducted on average two to three times a year, with 100 to 300 sale non-expendable property items.

Important Note: The Contactor shall not participate in any bidding or purchasing items that are in the auction or after the items are sold to bidders.

(6)Disposal Assistance

Upon completion of sale if items are not sold, the Contactor shall perform the following:

(a) The Contractor shall assist in property disposal by loading items on to trucks.

(b) The Contractor shall provide trucks to dispose items at the location in Tokyo area designated by the U.S. Government.

(c) The Contractor must provide photographs of proof for all disposal actions.

(d) The Contractor shall submit names and vehicle numbers prior to the pickup date. The Contractor shall register and escort them accordingly for smooth entry to the military base.

(e) The Contractor shall load items for disposal on to trucks, vans and other vehicles.

(f) Estimated workload: Disposal is conducted on average 44 times a year, with 10 to 300 non-expendable property items depending on the workload during busy summer season.

(7) Cleaning of the warehouse. The Contractor shall be responsible for keeping the following working and warehousing facilities clean:

Building No S-720 (11,512 square feet) and Building No. 502 (48,601 square feet) total 60,113 square feet, both located at 1 Mizuho-cho, Kanagaw:a-ku, Yokohama. See Exhibit H and Exhibit I.

Such work shall include the following services:

(a) The Contractor shall sweep all warehouse areas in Building Numbers S-720 and 502 at the end of every month or as required, request by the COR.

(b) Corridors shall be free of boxes, crates, packing supplies or commodity. All items must be segregated by category and placed the bays as request by the COR.

(c) Performance Standard. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. When completed, the floors shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water. No more than one customer complaint per month.

(d) The Contractor shall remove trash to designated area as directed by the COR and keep trash area in reasonably clean condition.

(e) The Contractor shall sweep debris from warehouse sides at the end of every month.

(f) The Contractor is not responsible for the weekly cleaning of restrooms to include the replacement of any expendable supplies. The Contractor is not responsible for weekly vacuuming of the office area in S-720. These are handled by the US Army Garrison personnel.

b. Summer Peak Season. Many of the required services under this contract are concentrated during a “peak summer season” (June 01 – October 31). During this time of the year, the U.S. Government anticipates a greater frequency of in-turn and out-turns Work Orders involving the number of apartment preparation (make-ready) tasks in the U.S. Embassy apartment compound. The estimated maximum workloads are:

(1) Out-turn work orders: Five per week (Estimated during peak season)

(2) In-turn work orders: Five per week (Estimated during peak season)

c. Administrative Services. The Contractor shall perform the foregoing services as directed by the COR. The Contractor shall communicate with the military personnel on day-to-day working level on warehouse facilities maintenance, forklift repair, and other administrative tasks as instructed by the COR.

d. Safety. The Contractor shall act in strict accordance with the COR and military authorities pertaining to warehouse control, fire prevention and other safety and security measures. The Contractor shall ensure the wearing of safety helmets and shoes to avoid any possible accidents.

e. Monthly Report. The Contractor is required to report on work progress each month of work accomplishments completed and/or operational problems encountered. The report shall include:

(1) Report date;

(2) Volume of unloading and loading of supplies and equipment;

(3) Volume of De-vanning and Hauling in-out; and

(4) Any issues that needs to be raised to the COR.

f. Monthly Inventory. The Contractor shall maintain inventory of supplies and equipment stored therein in a well-organized manner so as to ensure efficient use of space and ready access. Refer to Exhibit C, Sample of Property Inventory Report, of Section J. Monthly inventory shall include PO #, Group #(items are grouped to be sorted in the warehouse), item name, description such as model number, color and dimensions, ILMS tag number if applicable, warehouse-in and out dates, original and current quantities.

g. Written Records. The Contractor shall maintain written records of work performed and report the need for major repair, replacement and other capital rehabilitation work for Government property in its control. Records must be available for inspection on request. (See Exhibit A - Work Order and Exhibit B - Task Order of Section J.)

h. USG-provided Property. The Contractor shall maintain a record of all government property in its possession (see Exhibit E – Government Furnished Property, Equipment, and Materials). The Contractor shall assure that the Government property will be used only for those purposes authorized in the contract. Upon termination or completion, the Contractor shall return all Government property in its possession in the same condition as when obtained from the Government or other sources, reasonable wear and tear excepted.

i. Working Hours. The working hours shall be from 8:00 a.m. to 5:00 p.m., Mondays through Fridays, except for Japanese and American holidays observed by the U.S. Embassy Tokyo. See DOSAR652.237-72 on Page 35 for a list of U.S. and Japanese holidays.

j. Work Order. All the tasks as part of standard services, such as unpacking, loading, unloading, sorting and inventory of supplies and equipment stored therein shall be accompanied by Work Orders issued by the COR, which shall contain the following information (see Exhibit A, Work Order, of Section J):

(1) Name of Contractor;

(2) Contract Number;

(3) Date of Order;

(4) Work Order Number;

(5) Itemized list of shipment and services furnished;

(6) Quantity; and

(7) Name of person placing order (COR).

For urgent request, the COR may order services orally with less advance notice. Such orders will be confirmed in writing the following work day.

k. Contractor Furnished Equipment and Materials. See Exhibit D, Contractor Furnished Equipment and Materials, of Section J for details.

l. Order Control and Tracking System. The Contractor shall establish an order control and tracking system. The tracking system shall enable the Contractor to identify the status of orders from the date the Contractor receives the order and estimated completion and delivery date.

Performance Standard: The Contractor shall be able to give the status of orders when requested by the COR.

m. Periodic Maintenance of Folk Lifts. The Contractor shall fill out Maintenance Request DA Form 2407 (See Exhibit G) and turn in USG-owned folk lifts to the military Motor pool on base for periodic maintenance every three months.

C.2 TEMPORARY ADDITIONAL SERVICES

C.2.1 De-vanning, Hauling-In and Labeling Services

a. The Contracting Officer will issue Task Orders (see Section J, Exhibit B) when the need arises to receive 20-feet or 40-feet shipping containers.

b. Upon receipt of a Task Order, the Contractor shall provide following services:

(1) Unload shipping containers and crates at the warehouse.

(2) Dismantle and unpack shipping containers and crates.

(3) Repack and clean opened containers and crates as needed after inspection of received items by GSO staff.

(4) Affix labels on each commodity as instructed by GSO staff.

(5) Store received items into designated warehouse/storage space.

c. Estimated work volume: 40 40-feet containers and Fifteen (15) 20-feet containers per year.

d. Performance Standard. The Contractor shall provide sufficient number of contractor employees to complete the de-vanning portion of the task within three working hours. The Contractor shall also complete placement of items into designated storage spaces within three days of container de-vanning. No more than one late receiving and unloading operation per month.

C.2.2 Transportation/Truck Services Within Mission Japan

The Contactor shall provide service to transport commodities of U.S. Government owned property, supplies if requested by COR.

a. The Contracting Officer will issue Task Orders (see Section J, Exhibit B) when the need arises to deliver 5 to 50 truckloads of items per year.

(1) The Contactor should provide truck to transport out-bound shipment from the warehouse to designated locations in Tokyo and Yokohama area. Truck size may vary depending on destinations from a cargo, 2-ton to 4-ton depending on street size or parking facilities.

(2) The Contactor should provide truck to transport in-bound shipment from the designated locations to warehouse in Tokyo and Yokohama area. Truck size may vary depending on destinations from a cargo, 2-ton to 4-ton depending on street size or parking facilities.

b. Upon receipt of a Task Order, the Contractor shall provide following services:

(1) Load shipments at the warehouse on to Contactor provided truck in safe manner to avoid any damages.

(2) Transport to the designated destination(s) as specified in Task Order.

(3) Unpack at the destination and handover to Embassy provided moving crew. All trash shall be disposed by the Contractor once unpacking is completed.

(4) Provide staff based on the work volume for unloading, delivery and pickup at the designated destination

c. Estimated work volume: 5 to 50 truckloads of items per year.

d. Performance Standard. The Contractor shall provide sufficient number of trucks and Contractor employees to complete the shipment to requested destinations stated on the Task Order within three working days. If add days are required, the Contractor must inform/coordinate with the COR.

e. Addresses of Destinations within Mission Japan to include Government owned/leased residence at each location:

· U.S. Consulate General Osaka-Kobe 2-11-5, Nishitenma, Kita-ku, Osaka 530-8543

· U.S. Embassy Tokyo 1-10-5, Akasaka Minato-ku Tokyo 107-8420

SECTION D - PACKAGING AND MARKING

RESERVED

SECTION E - INSPECTION AND ACCEPTANCE

E.1 52.2522 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also the full text of a clause may be accessed electronically at:

http://www.acquisition.gov/far/ or http://farsite.hill.af.mil/vffara.htm

These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Department of State Acquisition website at http://www.statebuy.state.gov/ to see the links to the FAR. You may also use an internet “search engine” (for example Google, Yahoo, Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1)

52.246-4 INSPECTION OF SERVICES-FIXED-PRICE (AUG 1996)

E.2 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan is designed to provide an effective surveillance method to promote effective Contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to conduct quality assurance to ensure that contract standards are achieved.

Services Performs all warehouse operations services set forth in the SECTION C, Description/Specifica-tions/Work Statement.

C.1 thru C.2.2.e.

All required services are performed and no more than one (1) customer complaint is received per month, no more than one (1) unsatisfactory packing and wrapping per month, no more than three (3) incorrect inventory counts per year, and no more than one (1) late receiving and unloading operation per month.

E.2.1 Surveillance

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

E.2.2 Standard

The performance standard is that the Government receives no more than one (1) [Note to Contracting Officer: Insert other number if desired] customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996)), if any of the services exceed the standard.

E.2.3 Procedures

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

SECTION F - DELIVERIES OR PERFORMANCE

F.1 PERIOD OF PERFORMANCE

F.1.1 The performance period of this contract is from the commencement date stated in Notice to Proceed and continuing for 12 months.

F.1.2 The Government may extend this contract for up to four (4) additional 12-month periods in accordance with the option clause in Section I. 52.217-9, Option to Extend the Term of the Contract, which also specifies the total duration of this contract. See also Section I, FAR 52.217-8, Option to Extend Services, for up to an additional six months of optional performance, if required by the Government.

F.2 52.2522 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at:

http://www.acquisition.gov/far/ or http://farsite.hill.af.mil/vffara.htm

These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Department of State Acquisition website at http://www.statebuy.state.gov/ to see the links to the FAR. You may also use an internet “search engine” (for example Google, Yahoo, Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1)

52.242-15 STOP-WORK ORDER AUG 1989

52.242-17 GOVERNMENT DELAY OF WORK APR 1984

F.3 PERIOD OF PERFORMANCE

The performance period of this contract is from the start date in Notice to Proceed and continuing for 12 months, with four one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

F.4 DELIVERY SCHEDULE

The following items shall be delivered under this contract:

F.5 NOTICE TO PROCEED

After contract award and submission of insurance certificates, the Contractor shall be sent a Notice to Proceed. That Notice to Proceed will establish a date on which performance shall start.

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

(a) The Contracting Officer may designate in writing one or more Government employees, by name or position title, to take action for the Contracting Officer under this contract. Each designee shall be identified as a Contracting Officer’s Representative (COR). Such designation(s) shall specify the scope and limitations of the authority so delegated; provided, that the designee shall not change the terms or conditions of the contract, unless the COR is a warranted Contracting Officer and this authority is delegated in the designation.

(b) The COR for this contract is the Supply Supervisor in the Property Management Office of General Services at the U.S. Embassy in Tokyo, Japan.

G.1.1 Duties

The COR is responsible for inspection and acceptance of services. These duties include review of Contractor invoices, including the supporting documentation required by the contract. The COR may provide technical advice, substantive guidance, inspections, invoice approval, and other purposes as deemed necessary under the contract.

G.2 SUBMISSION OF INVOICES

The Contractor shall submit invoices in one original to the following address:

U.S. Embassy Tokyo Attn: Financial Management Center (Contract No. _____ and/or Task Order No. _____) 1-10-5 Akasaka Minato-ku, Tokyo 107-8420

The Contractor may submit invoices electronically to:

TokyoInvoices@state.gov

Detail of Payment Requests. Each application for payment, which shall be made no more frequently than monthly, unless otherwise provided herein, shall cover the monthly fixed price of standard services and the value of services completed and in place for individual task orders for temporary additional services.

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 SECURITY

H.1.1 General. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual. The Government will run background checks on all proposed Contractor employees. The Contractor shall provide the names, biographic data and police clearance on all Contractor personnel who shall be used on this contract.

H.1.2 Identity Cards. The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identify card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government.

H.2 STANDARDS OF CONDUCT

(a) General. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance and integrity and shall be responsible for taking such disciplinary action with respect to employees as required. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

(b) Uniforms. The Contractor's employees shall wear clean, neat and identifiable uniforms, although not necessarily identical uniforms. All employees shall wear accreditation at all times.

(c) Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities that interfere with normal and efficient Government operations.

(d) Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

(e) Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

· Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

· Unauthorized use of Government property, theft, vandalism, or immoral conduct;

· Unethical or improper use of official authority or credentials;

· Security violations; or,

· Organizing or participating in gambling in any form.

(f) Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system. See Exhibit F for a list of Government-furnished keys.

H.3 PERSONNEL HEALTH REQUIREMENTS

All employees shall be in good general health without physical disabilities that would interfere with acceptable performance of their duties. All employees shall be free from communicable diseases.

H.4 LAWFUL OPERATION, PERMITS, AND INDEMNIFICATION

(a) Bonds. The Government imposes no bonding requirement on this contract. The Contractor shall provide any official bonds required, pay any fees or costs involved or related to the authorization for the equipping of any employees engaged in providing services specified under this contract if such bonds or payments are legally required by the local government or local practice.

(b) Employee Salary Benefits. The Contractor shall be responsible for payment of all employee wages and benefits required by host country law or agreements with its employees. The Government, its agencies, agents, and employees shall not be part of any legal action or obligation regarding these benefits which may subsequently arise. Where local law requires bonuses, specific minimum wage levels, premium pay for holidays, payments for social security, pensions, sick or health benefits, severance payments, child care or any other benefit, the Contractor is responsible for payments of these costs and must include them in the fixed prices in this contract.

(c) Personal Injury, Property Loss or Damage (Liability). The Contractor assumes absolute responsibility and liability for any and all personal injuries or death and property damage or losses suffered due to negligence of the Contractor's personnel in the performance of this contract. The Contractor's assumption of absolute liability is independent of any insurance policies.

(d) Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

General Liability

1. Bodily Injury, On or Off the Site, in Japanese Yen

2. Property Damage, On or Off the Site, in Japanese Yen

The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

For those Contractor employees assigned to this contract who are either United States citizens or hired in the United States or its possessions, the Contractor shall provide workers' compensation insurance in accordance with FAR 52.228-3.

The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

(a) Any property of the Contractor,

(b) Its officers,

(c) Agents,

(d) Servants,

(e) Employees, or

(f) Any other person, arising from and incident to the Contractor's performance of this contract.

The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

(e) Permits. Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the performance of work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable host country laws. The Contractor shall provide evidence of possession or status of application for such permits, licenses, and appointments to the Contracting Officer with its proposal. Application, justification, fees, and certifications for any licenses required by the host government are entirely the responsibility of the Contractor.

H.5 CERTIFICATE OF INSURANCE

The Contractor shall furnish to the Contracting Officer a current certificate of insurance as evidence of the insurance required. In addition, the Contractor shall furnish evidence of a commitment by the insurance carrier to notify the Contracting Officer in writing of any material change, expiration or cancellation of any of the insurance policies required not less than thirty (30) days before such change, expiration or cancellation is effective. If Contractor is self-insured then the Contractor shall not change or decrease the coverage without the Contracting Officer's approval.

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.2522 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at:

http://www.acquisition.gov/far/ or http://farsite.hill.af.mil/vffara.htm

These addresses are subject to change. If the Federal Acquisition Regulation (FAR) is not available at the locations indicated above, use the Department of State Acquisition website at http://www.statebuy.state.gov/ to see the links to the FAR. You may also use an internet “search engine” (for example Google, Yahoo, Excite) to obtain the latest location of the most current FAR.

FEDERAL ACQUISITION REGULATION (48 CFR CH. 1):

CLAUSE TITLE AND CLAUSE

52.202-1 DEFINITIONS (NOV 2013)

52.203-3 GRATUITIES (APR 1984)

52.203-5 COVENANT AGAINST CONTINGENT FEES (MAY 2014)

52.203-6 RESTRICTIONS ON SUBCONTRACTOR SALES TO THE GOVERNMENT

(SEP 2006)

52.203-7 ANTI-KICKBACK PROCEDURES (MAY 2014)

52.203-8 CANCELLATION, RESCISSION, AND RECOVERY OF FUNDS

FOR ILLEGAL OR IMPROPER ACTIVITY (MAY 2014)

52.203-10 PRICE OR FEE ADJUSTMENT FOR ILLEGAL OR IMPROPER ACTIVITY

(MAY 2014)

52.203-12 LIMITATION ON PAYMENTS TO INFLUENCE CERTAIN FEDERAL

TRANSACTIONS (OCT 2010)

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO

INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS (APR 2014)

52.203-19 Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017)

52.204-4 PRINTED OR COPIED DOUBLE-SIDED ON POSTCONSUMER FIBER

CONTENT PAPER (MAY 2011)

52.204-9 PERSONAL IDENTIFY VERIFICATION OF CONTRACTOR PERSONNEL

(JAN 2011)

52.204-10 REPORTING EXECUTIVE COMPENSATION AND FIRST-TIER SUBCONTRACT

AWARDS (OCT 2015)

52.204-12 UNIQUE ENTITY IDENTIFIER MAINTENANCE (OCT 2016)

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (OCT 2013)

52.204-19 INCORPORATION BY REFERENCE OF REPRESENTATIONS AND

CERTIFICATIONS (DEC 2014)

52.209-6 PROTECTING THE GOVERNMENT'S INTEREST WHEN SUBCONTRACTING

WITH CONTRACTORS DEBARRED, SUSPENDED, OR PROPOSED FOR

DEBARMENT (OCT 2015)

52.209-9 UPDATES OF PUBLICLY AVAILABLE INFORMATION REGARDING

RESPONSIBILITY MATTERS (JULY 2013)

52.211-5 MATERIAL REQUIREMENTS (AUG 2000)

52.215-2 AUDIT AND RECORDS - NEGOTIATION (OCT 2010)

52.215-8 ORDER OF PRECEDENCE--UNIFORM CONTRACT FORMAT (OCT 1997)

52.215-11 PRICE REDUCTION FOR DEFECTIVE CERTIFIED COST OR PRICING DATA – MODIFICATIONS (AUG 2011)

52.215-14 INTEGRITY OF UNIT PRICES (OCT 2010)

52.215-21 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER

THAN COST OR PRICING DATA—MODIFICATIONS (OCT 2010)

52.222-19 CHILD LABOR – COOPERATION WITH AUTHORITIES AND REMEDIES

(FEB 2016)

52.222.50 COMBATING TRAFFICKING IN PERSONS (MAR 2015)

52.224-1 PRIVACY ACT NOTIFICATION (APR 1984)

52.224-2 PRIVACY ACT (APR 1984)

52.225-5 TRADE AGREEMENTS (FEB 2016)

52.225-13 RESTRICTIONS ON CERTAIN FOREIGN PURCHASES (JUNE 2008)

52.225-14 INCONSISTENCY BETWEEN ENGLISH VERSION AND TRANSLATION

OF CONTRACT (FEB 2000)

52.228-4 WORKERS’ COMPENSATION AND WAR-HARZARD INSURANCE OVERSEAS

(APR 1984)

52.228-5 INSURANCE-WORK ON A GOVERNMENT INSTALLATION (JAN 1997)

52.229-6 TAXES - FOREIGN FIXED-PRICE CONTRACTS (FEB 2013)

52.229-7 TAXES- FIXED PRICE CONTRACTS WITH FOREIGN GOVERNMENTS

(FEB 2013)

52.232-1 PAYMENTS ( APR 1984)

52.232-8 DISCOUNTS FOR PROMPT PAYMENT (FEB 2002)

52.232-11 EXTRAS (APR 1984)

52.232-17 INTEREST (MAY 2014)

52.232-18 AVAILABILITY OF FUNDS (APR 1984)

52.232-22 LIMITATIONS OF FUNDS (JUNE 2013)

52.232-24 PROHIBITION OF ASSIGNMENT OF CLAIMS (MAY 2014)

52.232-25 PROMPT PAYMENT (JAN 2017)

52.232-32 PERFORMANCE-BASED PAYMENTS (APR 2012)

52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER SYSTEM FOR AWARD

MANAGEMENT (JULY 2013)

52.233-1 DISPUTES (MAY 2014) - ALTERNATE I (DEC 1991)

52.233-3 PROTEST AFTER AWARD (AUG 1996)

52.233-4 APPLICABLE LAW FOR BREACH OF CONTRACT CLAIM (OCT 2004)

52.237-2 PROTECTION OF GOVERNMENT BUILDINGS,EQUIPMENT AND VEGETATION

(APR 1984)

52.237-3 CONTINUITY OF SERVICES (JAN 1991)

52.242-13 BANKRUPTCY (JULY 1995)

52.243-1 CHANGES - FIXED-PRICE (AUG 1987) - ALTERNATE II (APR 1984)

52.244-6 SUBCONTRACTOR AND COMMERCIAL ITEMS (JAN 2017)

52.245-1 GOVERNMENT PROPERTY (JAN 2017)

52.245-2 GOVERNMENT PROPERTY INSTALLATION OPERATION SERVICES

(APR 2012)

52.245-9 USE AND CHARGES (APR 2012)

52.246-17 WARRANTY OF SUPPLIES OF A NONCOMPLEX NATURE (JUNE 2003)

52.246-25 LIMITATION OF LIABILITY – SERVICES (FEB 1997)

52.248-1 VALUE ENGINEERING (OCT 2010)

52.249-2 TERMINATION FOR CONVENIENCE OF THE GOVERNMENT (FIXED-PRICE)

(APR 2012) – ALTERNATE I (SEPT 1996)

52.249-4 TERMINATION FOR CONVENIENCE OF THE GOVERNMENT (SERVICES)

(SHORT FORM) (APR 1984)

52.249-8 DEFAULT (FIXED-PRICE SUPPLY AND SERVICE) (APR 1984)

52.253-1 COMPUTER GENERATED FORMS (JAN 1991)

I.2 FAR CLAUSES IN FULL TEXT:

FAR 52.216-18 Ordering (OCT 1995)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from date of award through base period or option periods if exercised.

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) If mailed, a delivery order or task order is considered "issued" when the Government deposits the order in the mail. Orders may be issued verbally, by facsimile, or by electronic commerce methods only if authorized in the Schedule.

FAR 52.216-19 Order Limitation (OCT 1995)

(a) Minimum Order. When the U.S. Government requires supplies or services covered by this contract in an amount of less than ¥100,000 or its equivalent in U.S. Dollar, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum Order. The Contractor is not obligated to honor -

(1) any order for a single item in excess of ¥3,000,000 or its equivalent in U.S. Dollar;

(2) any order for a combination of items in excess of ¥3,000,000…