SIS700-16-Q-0006_.pdf

SIS700-16-Q-0006

SF1449 Cover page

TABLE OF CONTENTS

Section 1 - The Schedule

SF 18 or SF 1449 cover sheet

Continuation To SF-1449, RFQ Number SIS700-16-Q-0006 Prices, Block 23

Continuation To SF-1449, RFQ Number SIS700-16-Q-0006 Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

Attachment 1 to Description/Specifications/Performance Work Statement, List of

Smart Phone Models.

Section 2 - Contract Clauses

Contract Clauses

Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

Solicitation Provisions

Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 - Evaluation Factors

Evaluation Factors

Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 5 - Representations and Certifications

Representations and Certifications

Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER SIS700-16-Q-0006

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1 DEFINITIONS AND ACRONYMS

Agency – U.S. Government activity at post, such as State Department, Foreign Commercial

Service, or Foreign Agricultural Service.

Business Day – Monday through Friday, 08:00 – 16:30, except holidays listed in Section 2, DOSAR 652.237-72, “Observance Of Legal Holidays And Administrative Leave.”

COR - Contracting Officer's Representative. See Section 2, DOSAR 652.242-70, Contracting

Officer's Representative (COR)

CO – Contracting Officer

Embassy – Refers to U.S. Embassy Tel Aviv. Also refers to any affiliated offices listed in

Section C.3.

Emergency - An unforeseen combination of circumstances that calls for immediate action.

The term emergency includes, but is not limited to, disasters, forest fires, evacuations, floods, and civil unrest.

Government - U.S. Government, including all participating U.S. Government agencies.

Global Positioning System (GPS) – A satellite-based radio navigation system.

SMS – “Small Messaging System” is a system using written messages with 160 alpha-numeric characters.

Smart Phone – A line of wireless handheld devices that supports e-mail, Mobile telephone test messaging, internet faxing, web browsing and other wireless information services.

DATA – E-mail and Internet capabilities

Overseas DATA – E-mail and Internet capabilities in areas outside of the State of Israel.

PRICES, BLOCK 23

SECTION 1 - THE SCHEDULE

MONTHLY SUBSCRIPTION PLAN

I. SCOPE OF CONTRACT

The Contractor shall provide mobile telephone services to Embassy of the United States of

America in Tel Aviv. The prices listed below shall include all labor, materials, insurance (see

FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Standard Services that have been satisfactorily performed.

SCOPE OF SERVICES

This solicitation is for mobile communications/information services, to be provided to the

American Embassy Tel Aviv and their affiliated offices in Israel.

The objective of this solicitation is to optimize the communication budget of the Embassy by reducing the cost of mobile communications at the required service quality. This optimization will be achieved with the following types of communication:

Mobile-to-Mobile Communication (Phone and Data)

Landline-to-Mobile Communication

VPN (Virtual Private Network) Communication

Mobile-to-Landline Communication

Mobile to PC network (Data Communication of Office Applications)

The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for services and equipment that have been satisfactorily provided.

II. PERIOD OF PERFORMANCE

The contract will be for a one-year period from the date of the contract award, with a two-year options to renew.

(a) The Contractor shall provide the services for the base period of the contract at the rates shown in Section III and any option years exercised by the U.S. Government.

(b) The quantities of supplies and services specified in the Schedule are estimates only and are not guaranteed by this contract.

(c) The Contractor shall furnish to the Government, when and if ordered, the supplies or services as specified in the Schedule. The Government may issue orders requiring delivery to multiple destinations, or performance at multiple locations. Except as specified in the Delivery-Order Limitations clause or in the paragraph below, there is no limit on the number of orders that may be issued/ordered.

(d) Prices shall remain firm and fixed for the entire duration of the contract.

(e) The prices listed below shall include all labor, materials, overhead, and profit.

(f) Line item prices do not include VAT, which must be shown separately on invoices.

(g) All invoices must be in English and in both electronic and hard copy formats.

III. PRICING

All packages shall include in addition to the package description as shown in the line items, complete insurance and service.

A. BASE YEAR PRICING- Starting on the date of Contract award and continuing for a period of 12 months.

A.1 Single Inline Memory Module (SIMM) cards for Smart Phones – Plan A

Cell phone Plan /

Description Rate Plan

Est. Qty SIMM Card for Smart Phone Plan A

Cost per unit per month

Total price for base year

Plan Monthly

Recurring Charge per cell phone unit

Units

NIS ______

NIS________

Included In Plan 1. 5GB per month internet capabilities within Israel.

2. Unlimited voice minutes within Israel and the Palestinian authorities.

3. Unlimited SMS within Israel and the

Palestinian authority.

Total Price for Base Year NIS_____

A.2 Single Inline Memory Module (SIMM) cards for Smart Phones – Plan B

Wireless Plan /

Est. Qty SIMM Card for Smart Phone Plan B

Cost per unit per month

Total price for base year

Plan Monthly

Recurring Charge per SIMM Card.

NIS__________

NIS___________

Included In Plan 1. 5GB per month internet capabilities within

Israel.

2. Unlimited voice minutes within Israel and the Palestinian authorities.

3. Unlimited SMS within Israel and the

Palestinian authority

4. 50MB per day overseas Data where agreements between providers is established.

Blocking of overseas data where agreements do not exist or roaming services are not activated in advance of travel by the

Embassy.

Total Price for Base year NIS___________

A.3 Overseas Voice package

Est. Qty SIMM Card for Smart Phone Plan B

Cost per unit per month

Total price for base year

Plan Monthly

Recurring Charge per SIMM Card.

NIS ___________

NIS___________

Included In Plan 200 minutes of overseas voice and 50 overseas

SMS per month where agreements between providers is established. Blocking of overseas

Voice/SMS where agreements do not exist or roaming services are not activated in advance of travel by the Embassy.

Total Price for Base year NIS___________

A.4 36 MONTH SMART PHONE LEASE TO OWN

ITEM Estimated Qty. of Phones Monthly Cost per phone Total price for base year (12 months) sSmart Phone units as per section 9

320 NIS_______

NIS_______

A.5 +SMART PHONE DEDUCTIBLE

ITEM Unit price per Phone Estimated Average

Annual Total price for base year Deductible Amount for cell phones

NIS_____________ 24

A.6 TOTAL ESTIMATE FOR BASE YEAR

NIS__________________________________

During the base year, the Embassy shall place orders totaling a minimum of $10,000.00.

This reflects the contract minimum for this period of performance. The amount of all orders for the base year shall not exceed $450,000.00.

B 1

ST

OPTION YEAR PRICING- Starting on the date of the implementation of the 1 st option year and continuing for a period of 12 months.

B.1 Single Inline Memory Module (SIMM) cards for Smart Phones – Plan A

Est. Qty SIMM Card for Smart Phone Plan A

Cost per unit per month

Total price for base year

Plan Monthly Recurring

Charge per cell phone unit

Included In Plan 1. 5GB per month internet capabilities within Israel.

2. Unlimited voice minutes within

Israel and the Palestinian authorities.

3. Unlimited SMS within Israel and the

Palestinian authority.

B.1 Single Inline Memory Module (SIMM) cards for Smart Phones – Plan B

Est. Qty SIMM Card for Smart Phone Plan B

Cost per unit per month Total price for base year

Plan Monthly

Recurring Charge per SIMM Card.

NIS_____________

NIS____________

2. Unlimited voice minutes within Israel and the

Palestinian authorities.

3. Unlimited SMS within Israel and the Palestinian authority

4. 50MB per day overseas Data where agreements between providers is established. Blocking of overseas data where agreements do not exist or

Total Price for Base year NIS_______________

B.3 Overseas Voice package

Est. Qty SIMM Card for Smart Phone Plan B

Cost per unit per month Total price for base year

Plan Monthly

Recurring Charge per SIMM Card.

NIS____________

Included In Plan 200 minutes of overseas voice and 50 overseas SMS per month where agreements between providers is established. Blocking of overseas Voice/SMS where agreements do not exist or roaming services are not activated in advance of travel by the Embassy.

B.4 36 MONTH SMART PHONE LEASE TO OWN

phone Total price for base year (12 months) Smart phone units as per section 9

B.5 SMART PHONE DEDUCTIBLE

ITEM

Unit Price per phone

NIS

Estimated

Average Annual

Total price for base year

Deductible Amount for cell phones

NIS_________________

24 phones

TOTAL ESTIMATE FOR 1

OPTION YEAR

B.6 NIS___________________________________

During the 1 option year, the Embassy shall place orders totaling a minimum of $10,000.00.

This reflects the contract minimum for this period of performance. The amount of all orders for the 1 option year shall not exceed $450,000.00

C. 2nd OPTION YEAR PRICING- Starting on the date of the implemintatio of the

2nd option year and continuing for a period of 12 months

C.1 Single Inline Memory Module (SIMM) cards for Smart Phones – Plan A

Est. Qty SIMM Card for Smart Phone Plan A

Cost per unit per month

Total price for base year

Plan Monthly

Recurring Charge per cell phone unit

Included In Plan 1. 5GB per month internet capabilities within Israel.

2. Unlimited voice minutes within Israel and the

Palestinian authorities.

3. Unlimited SMS within Israel and the Palestinian authority.

C.2 Single Inline Memory Module (SIMM) cards for Smart Phones – Plan B

Est. Qty SIMM Card for Smart Phone Plan B

Cost per unit per month Total price for base year

Plan Monthly

Recurring Charge per SIMM Card.

NIS_______________

2. Unlimited voice minutes within Israel and the

Palestinian authorities.

3. Unlimited SMS within Israel and the Palestinian authority

4. 50MB per day overseas Data where agreements between providers is established. Blocking of overseas data where agreements do not exist or

C.3Overseas Voice package

Est. Qty SIMM Card for Smart Phone Plan B

Cost per unit per month Total price for base year

Plan Monthly

Recurring Charge per SIMM Card.

NIS _____________

NIS______________

Included In Plan 200 minutes of overseas voice and 50 overseas SMS per month where agreements between providers is established. Blocking of overseas Voice/SMS where agreements do not exist or roaming services are not activated in advance of travel by the Embassy.

C.4 36 MONTH SMART PHONE LEASE TO OWN

phone Total price for base year (12 months) Smart phone units as per section 9

C.5 CELL PHONE DEDUCTIBLE

ITEM

Unit Price per phone

NIS

Estimated

Average Annual

Total price for base year

Deductible Amount for cell phones

NIS_________________

24 phones

C.6 TOTAL ESTIMATE FOR 2ND OPTION YEAR

NIS___________________________________

During the 2nd option year, the Embassy shall place orders totaling a minimum of

$10,000.00. This reflects the contract minimum for this period of performance. The amount of all orders for the 2nd option year shall not exceed $320,000.00

A.6 Base Year Total NIS

B.6 Option Year 1 Total NIS

C.6 Option Year 2 Total NIS

17 % VAT NIS

GRAND TOTAL FOR BASE + ALL OPTION YEARS NIS

D. VAT

in Subsection Pricing (f)– The amount of VAT to be charged is 17%. Local law dictates that all portions of the contract price are subject to VAT.

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for cellular voice and data devices and services. Contractor-furnished services are to be provided on an indefinite quantity, indefinite delivery basis with delivery to the U.S. Embassy and its affiliated offices in greater Tel Aviv, Israel.

This contract includes a base year plus 2 one-year options.

The Contractor shall provide complete cellular voice and data device services for the U.S.

Government Embassy in Tel Aviv Israel and its affiliated offices in Israel.

The objective of this solicitation is to optimize the communications budget of the U.S.

Embassy by reducing the cost of cellular communication at the required service quality. This optimization will be achieved with the following types of communication:

Mobile-to-Mobile Communication (Phone and Data)

Landline-to-Mobile Communication

Mobile-to-Landline Communication

Mobile to PC network (Data Communication of Office Applications)

1.1 Equipment packages

Each equipment package for the Cell phones supplied by the Contractor shall include but is not limited to the following items:

Cell Phone units

Battery

2 Battery chargers

Personal hands-free headset unit

No holes hands-free installation adapter

Quick automobile charger for all devices

Leather Belt clip or pouch

User manual in English

Safety certificate and brochures

Stationary Hands Free phone unit for vehicles device

1.2 National Coverage

The Contractor shall provide reliable, high quality coverage in all areas within

Israel, the West Bank, Jerusalem and. All areas in Israel, the West Bank and

Jerusalem are essential coverage areas for Embassy personnel.

The COR shall notify the Contractor in the event of poor or no coverage in any area within Israel and the West Bank. The Contractor will provide to the

Embassy a timetable for improving service coverage within poor coverage areas within 72 hours of being notified by the COR or CO.

1.3 International calls

The Contractor shall ensure uninterrupted international connectivity for phone calls from all locations within Israel to the West Bank and all major cities worldwide, including (but not limited to): some villages of the West Bank; all locations in the United States, and other countries where agreements between providers is established such as Jordan and all European countries.

1.4 ROAMING SERVICES

1.4.1. All Embassy personnel travelling outside of Israel shall contact the COR, or his/her technical representative, at least two working days in advance to arrange for activation of roaming services. The employee will give the COR a full itinerary of countries of travel and transit where they intend to use their device(s). The COR will then contact the vendor to arrange for roaming services for the employee and will authorize roaming for those specific countries agreed upon between the COR and the vendor. If this is not done in advance, roaming services for the employee’s device shall be blocked.

1.4.2. Employee A is travelling to the United States and Canada, but does not contact the COR to activate roaming services. When the employee arrives in either country, all services shall be blocked until the employee contacts the COR to arrange for roaming services to be activated.

1.4.3. The vendor shall provide an up-to-date listing of roaming agreements for Voice, SMS, and Data for all countries that it has roaming agreements with. If possible, provide this list via a website that can be accessed publicly. This list will include the cost to activate roaming, as well as any daily, weekly, or monthly per minute, per text, or per megabyte limits that are imposed, and any additional costs (per day, per megabyte, per minute, etc.) that may be incurred by the employee. This list shall also include charges for aircraft and ships at sea with roaming agreements with the vendor.

1.4.4. Example 2: Employee B is travelling with a delegation to Rome, New

Delhi, and Bangkok (all of which have roaming agreements with the vendor.)

The Employee 1 will contact the COR to arrange roaming services be activated for Italy, India, and Thailand. The vendor will then activate a roaming package for these three countries at the published per minute, per text, and per megabyte rates.

1.4.5. The vendor shall provide an up-to-date listing of those countries it does not have roaming agreements with the vendor for Voice, SMS, and Data and shall block the employee’s device when in these countries, unless directed by the COR to allow roaming to be activated at the non-roaming cost schedule for the countries visited. If possible, provide this list via a website that can be accessed publicly. This list will include the cost(s) incurred for any daily, weekly, or monthly, per minute, per text, and per megabyte charges, and any additional costs that may be incurred. This list shall also include charges for aircraft and ships at sea that are not covered under item

1.4.5.

1.4.6. Example 3. Employee C is travelling to Qatar for a conference. The employee has been informed by the COR that this country does not have a roaming agreement with the vendor and therefore will be blocked. The employee is then subsequently charged for roaming services. Neither the Embassy nor the employee will be required to pay, because the roaming services were to be blocked.

1.4.7. Example 4. Employee D is travelling to Bahrain and the UAE and has specifically been granted authority to override the non-roaming agreement block by their office director. The COR will contact the vendor to authorize this roaming service and the charges will be paid in full.

1.4.8. The vendor shall block all roaming for any device that has not been specifically requested by the COR. Any intentional override of this block by the employee will then be charged directly to the employee for payment to the vendor; however, any charge for roaming services for any device that has not been specifically authorized and ordered by the COR, and has not been specifically overridden by the employee, will not be charged to the Embassy for any reason.

1.4.9. Example 5. Employee E is travelling on holiday to Jordan to board a rounded trip cruise that will stop in Ethiopia, Kenya, and South Africa. The employee only informs the COR that they are travelling to Jordan, but uses their device in these other countries and on ship. Roaming services to these additional countries and the ship must be blocked and if the employee subsequently charged, neither the employee nor the Embassy will be billed. If the employee intentionally overrides the block, the employee will be responsible for any and all charges incurred.

1.4.10. All disputes for roaming services between the vendor and the Embassy, will be negotiated first with the COR, or his/her representative. If no satisfactory resolution can be found, the vendor will then work with the CO, or his/her representative, to resolve the issue.

1.5 Internet capability

The contractor shall provide Internet connection through its network that shall be accessed through all devices offered in this contract.

1.6 SMS messaging

The contractor shall provide access to around-the-clock SMS messaging.

1. The Contractor shall offer at no additional charge, the application that allows simple message generation to individuals or pre-defined groups.

2. The response shall indicate the capabilities of sending SMS messages from a mobile phone to fixed groups or pre-defined groups of users.

3. The response shall indicate the capability to send SMS messages through the Internet.

4. The ability to connect through secure connection to Embassy dedicated servers to obtain specific information by sending an SMS.

5. The ability to get indications of message received and message read.

6. Other means for sending and receiving messages.

7. The contractor shall not allow commercial external groups the ability to send group SMS messages on all devices and SIMM Cards.

8. The contractor shall not allow outgoing SMS messages to external commercial sources. At no time will the contractor allow external commercial sources to incur additional costs to the Government via SMS incoming or outgoing.

1.7 Voice Mail

1.7.1 Standard Practice

A Voice Mailbox shall be available for each number separately as per standard practice. The Contractor will indicate the standard ringing time before a call is diverted to the mailbox. The response shall also include the range of delays that can be programmed by the user.

1.7.2 Voice Prompt Language

The Contractor shall provide Voice Mail services in English and Hebrew languages.

1.7.3 Message Indicators

After a message is left in Voice Mailbox, an immediate message will be sent to the mailbox owner, generating both a visual and sound indication of the existence of the new message. The visual indicator will show the caller ID of the party leaving the message (if it was not blocked).

This immediate indication is very important to Embassy personnel and shall work smoothly. When unit is in a good reception area, the message shall arrive with a delay of no more than a few seconds. This is a key requirement.

1.8 Customer Service

The Contractor shall provide basic assistance and information for all matters concerning the mobile telephone services through its Project Manager.

1.9 REPORTING

The contractor shall provide monthly electronic billing reports in English according to the template listed in Attachment 2, Section 33. Attachments).

2.0 INVOICING

a) The contractor shall submit monthly invoices to the COR at the address shown below. This must be done via a courier and not through the post office.

A proper invoice in English must consist of two parts:

Part 1. A cover page which would include the Client’s name (American Embassy), the account number, invoice number, invoice date, the period the charges pertain to, and the company’s VAT number. It would have only three charging line items on it:

Price (in NIS) before VAT

VAT

Total with VAT

No other charging line items should be included on the cover page

Part 2.

A break down per unit indicating the package charge for each unit or SIMM CARD of the phone numbers that belong to the client number. The columns format should look like the following:

Department Name:

Cellular

Number

Client

Group

Code

Monthly

Package

Monthly

Package

Charge

Total before

VAT VAT TOTAL

If an invoice is not in English and/or does not contain the above information, the Embassy reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days after receipt. The Contractor must then submit a proper invoice.

The Contractor will send all invoices to the following address:

U.S. Embassy Tel Aviv, Attn: Budget and fiscal Office, 71 Hayarkon St., Tel Aviv 6343229

2.1 Invoice Payment

Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receipt of the proper invoice

(a) The Government will provide annual direct exemption of Value Added Tax

(VAT); according to host country VAT laws.

3.0. KEY PERSONNEL

3.1 The Project Manager must be able to converse in English and Hebrew. The

Contractor shall assign to this contract the following key person:

POSITION/FUNCTION NAME

Project Manager

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting

Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the contractor determines that it is necessary. The Contractor shall notify the

Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the

Contracting Officer.

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

4.0 PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The contractor shall obtain these permits, licenses, and appointments in compliance with applicable Israeli country laws.

5.0. GOVERNMENT FURNISHED PROPERTY

5.1 The Government also intends to use Government Owned Smart Phones as listed in 5.2 below . The Contractor shall provide a fully functional SIM card, telephone number, and appropriate security codes for all existing Government cell-phones.

5.2 A list of Cellular Smart-Phone Types that the Government owns and intends to use with the services provided in this contract:

iPhone 5s iPhone 6 iPhone 6 Plus iPhone 6s

LG G4

Black Berry Z30

Black Berry Q20

6.0 ADDITION OF NEW LINES

The Contractor will provide a fully functional SIM card, telephone number, and appropriate security codes That will be supplied on the date of the order to the COR within 24 hours after receiving a delivery order under the contract.

7.0 NON-OFFICIAL LINES

This Contract is valid only for official Government needs.

8.0 DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any person except as may be necessary in the performance of the contract.

9.0 TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract

Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The

Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

(a) The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

(b) The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

(c) The proposal shall discuss the impact on hardware, services, and delivery schedules.

The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

(d) Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

10.0 SPECIAL SHORT TERM PROMOTION

For the entire contract duration, the Contractor will offer the U.S. Embassy the option to take advantage of any promotional programs that it offers and that is suited for use by U.S.

Embassy staff. The U.S. Embassy, at its own discretion, will have the option to take or reject the opportunity.

11.0 DELIVERY ORDERS

The Contracting Officer will issue delivery orders for orders of cell phones and SIMM Cards to the Contractor to perform work under this contract. The Contracting Officer is the only person authorized to give an oral delivery order. If an order is given orally, it will be done by the Contracting Officer after funds have been identified and followed up by a written delivery order obligating those funds within two (2) days of the oral order. All delivery orders will be in written form, will state the manner of the work to be performed, and will include an issuance date and a date by which the work is to be completed.

12.0 TRAINING

The Contractor will schedule training sessions in English and Hebrew for all Embassy employees for the selected mobile phone models and for the selected network services. The training sessions will be coordinated with the COR or CO to match the Embassy work schedules. At the end of each training session, all participants will be given written material in English and Hebrew on the covered subjects.

The Contractor shall make available on quarterly basis regular equipment training sessions for new employees; these will be ordered and scheduled by the COR or CO.

13.0 Returning Fixed Cell Phones

1. All returning cell phones will be returned or substituted within two business day.

2. Returned units will be accompanied by a form describing what was fixed.

3. Service center managers shall approve that each cell phone is fixed and checked by technicians.

4. If the cell phone can't be fixed and memory cannot be transferred, the Contractor shall provide a printed memory list with the returned unit.

13.1 Replacing Broken or Lost Cell Phones

All broken or lost cell phones shall be substituted with a new device of the same or upgraded model, within two business days.

14.0 EXISTING COMMUNICATION SYSTEMS AT EMBASSY AND EMBASSY

FACILITIES

The contractor will need to have its cellular systems operating at full capacity within and throughout the Embassy, USAID building, PD office and the GSO Warehouse. These facilities are described as set forth below:

The Embassy:

71 Hayarkon St.

Tel-Aviv

USAID Facility:

25 Hamered St.

Tel Aviv

GSO Warehouse:

9 Galgalei Haplada St.

Herzliyya Pituach

GSO Office Facility

7 Galgalei Haplada St, Herzliyya Pituach

PD Office:

1 Ben Yehuda St.

Tel Aviv

The American Cultural Center Jerusalem:

23 Karen Hayesod St., Jerusalem

American Corner Akko (Acre)

A-Saraya, Akko, Old City

Old City of Akko (Acre) (near Al-Jazar mosque)

Akko (Acre)

American Corner Yaffo

Arab Jewish Community Center, Yaffo

109 Kedem Street

Yaffo 68 050

American Corner Karmiel

Karmiel Municipal Library

107 Zahal Street

Karmiel 20100

American Corners Jaffa

109 Kedem St., Jaffa, Tel Aviv, Israel

There shall be complete conductivity in all areas where American Embassy employees reside.

These residences are in Tel Aviv, Ramat Aviv, Herzelia Pituach and Kfar Shemeryahu.

15.0 Survivability and Recovery

To prevent system overload or loss of service caused by destruction of infrastructure during a serious disaster or emergency, the Contractor shall have a working system in place to ensure network survivability. The Contractor shall have an effective recovery plan in place to deal with such occurrences.

16.0 HANDSETS AND ACCESSORIES DELIVERY

The Contractor will deliver all the ordered items to the locations specified by the Embassy at the predetermined times. Each box will be clearly marked for easy distribution to Embassy personnel.

16.1 Exchange of Existing Handsets

The Contractor shall be responsible for disposal of all existing handsets in the Embassy’s possession at the time of contract award.

The Contractor will assign a person to help collect the existing units from Embassy personnel and organize them in marked boxes at the time of delivery of the new units.

16.2 Hands-Free Car Kit Installation (Permanent Vehicle phones)

As part of this contract the Contractor agrees to install at no additional charge Hands-Free

Car Kit installation units in all Official Vehicles. The Hands-Free Car Kit installation units shall be permanent phones that shall have the ability to operate with one SIMM Card, up to at least 10 separate phone numbers from existing units. The access of those numbers in each vehicle phone shall be made by use of a punched in code.

17.0 Installation schedule

The Contractor will schedule in coordination with the COR or CO several concentrated days to install the fixed Hands-Free Kits in all official Embassy cars. Currently there are up to 220 official Government vehicles. The installations will take place at Embassy facilities and should be completed within the set period of implementation.

Contractor is also responsible for removing/uninstalling the incumbent contractor’s kits and disposing of them. Also note that the Embassy has 102 armored vehicles, which may require extra time for installation of hands-free due to increased drilling in the vehicles

At the time of installation of the new Hands-Free Kits, all old kits will be gathered by the

Contractor and disposed of at the Embassy’s discretion.

17.1 A certified technician approved by the Government will, upon request by the

Embassy, visit each building to install new units. The technician shall come within 3 working days of the request.

17.2 Assembly shall leave no damage to or holes in U.S. vehicles; adaptors shall be used.

17.3 Contractor will carry all costs related to the installation, including damages to the vehicle.

18.0 REQUIRED NETWORK SERVICES

The Contractor shall provide complete mobile telephone services for the Embassy and all its affiliated offices. The Contractor shall ensure that the connection through its network is of the highest quality possible and shall be uninterrupted, clear and with no static. Network problems shall be remedied as quickly as possible, and the Embassy’s COR (Contracting

Officer’s Representative) must be immediately informed via e-mail of any problems and their resolution.

Services provided shall include but shall not be limited to:

19.0 Standards

All equipment and services will meet all applicable Israeli standards and will have all required and necessary permits. The only exception is radiation levels: Mobile phone units must meet American safety standards regarding radiation emitted by cell phones. This standard currently states that 1.6 W/kg per 1 gram of tissue is the maximum allowable radiation level. The responses shall include information on the radiation levels of each handset model proposed.

19.1 Grade of Service

The Contractor shall ensure the service on a 24-hour basis in all of Israel. Specifically, the cell network must have the ability to call to and receive calls in all major cities and villages throughout the West Bank and.

20.0 Handset Types

The Contractor will offer the Embassy Cell Phone units for this contract.

21.0 Titled ownership of handsets

Three years from the date handsets are delivered to the Government, full titled ownership of the units passes to the U.S. Government. Title to handsets used by the Government for less than three years shall remain with the Contractor. SIMM cards shall have full titled ownership to the Government from the day of delivery.

22.0 Equipment packages

Each equipment package for the Cell phones supplied by the Contractor shall include but is not limited to the following items:

Cell Phone units

Battery

2 Battery chargers

Personal hands-free headset unit

No holes hands-free installation adapter

Quick automobile charger for all devices

Leather Belt clip or pouch

User manual in English

Safety certificate and brochures

Stationary Hands Free phone unit for vehicles device

23.0 Smart Phone Units

The Contractor will offer the Government the leading and current line of cell phone units.

The Contractor shall propose 4 models of Smartl Phones and list them in Attachment #1 of this solicitation. All the models proposed shall be models acceptable to the cell phone package line items in section 1. The Embassy intends to select one or two unified models of cell phones for all of its users. The Offeror shall list the details of each model as requested in

Attachment #1.

Each unit model must have a minimum of the following characteristics:

Battery type supplied with unit will have:

1. An Endurance (standby) rating of at least 72 hours.

2. A Talk Time rating of at least 15 hours.

3. Charging time for battery from zero to full use shall not be more than 2 hours.

4. Android OS 4.4 or above, IOS version 9.0 or above, or Blackberry OS version 10.3 or above.

5. Vibration ring availability.

6. Minimum 4GB internal storage capacity (upgradable with expansion memory.)

7. GSM/HSDPA/LTE transmission protocols with the following bands:

a. 2G – 850/900.1800/1900

b. 3G/HSDPA – 850/900/1900/2100

c. 4G/LTE – Band 1,2,3,4,5,7,8 or 20 (or a combination thereof)

8. Capability to recall at least the last 10 calls received and 10 calls made.

9. Capability for at least 10 speed dial numbers.

10. Capability to recall at least 5 missed call numbers.

11. Voice mail capability.

12. Selection of at least 5 ring tones.

13. Total phone numbers stored in phone no less than 200.

14. Caller number display.

15. Keyboard lock capability by user.

16. Call waiting.

17. Call back to numbers in received calls list.

18. Sound and visual indication of message received.

19. Built-in calendar.

20. Alarm clock.

21. Calculator.

22. T9 dictionary.

23. Follow-me capability.

24.0 Upgrades of all handset

Upon exercising each option year of the contract, the Government shall be allowed to upgrade up to 10% of the amount of all units that were delivered off of this contract at no additional cost.

25.0 SIMM CARDS

The Contractor shall offer the Government SIMM CARDS that are compatible with all models of Smart Phones that are available in the commercial market. The contractor shall provide a web-based portal to allow Embassy technical staff the capability to activate SIMM

Cards as needed, once payment for the new service has been completed.

26.0 Solution Service Level

Seven days a week and 24 hours a day, Help-Desk support and troubleshooting for technical issues shall be available in English to individual mobile phone users. This shall be accomplished with a dedicated Business Service Desk (Moked Eski) that shall be described in the response (see Section 34).

1.More than 90% of the time connectivity is at maximum bit speed.

2.Less than three connectivity breakage per month.

3.The USG has the ability to discontinue service on individual phones; orders to discontinue service will only be recognized if they come from the COR and/or

CO.

4.Contractor will not charge more than the commercial deductible insurance rate for all stolen handsets. This rate shall decrease by 30% each year of the life of the unit.

Direct Reply27.0

The owner will be able to reply to the message by selecting the reply option from the voice menu.

The owner will be also able to dial the number directly from the received messages inbox in the mobile unit.

28.0 Distribution of Messages

The contractor shall have the ability to distribute voice messages:

1. To a predetermined distribution list.

2. To ad-hoc distribution list.

3. To individuals from the phone directory.

29.0 Call Diversion

The Contractor shall have call diversion options available that can be selected and changed by the user:

1. In case the mobile unit is OFF

2. In case the mobile unit is not available

3. In case the mobile unit is busy on another call

4. In case there is no response

30.0 Call Filtration

The contractor shall not allow outside commercial groups access to unfiltered SMS and calls to all phone in the VPN.

31.0 Coverage

31.1 In-building coverage

The Contractor will ensure that all of the facilities stated in Section III have full coverage throughout their facilities. The Contractor shall provide all of the necessary equipment at no additional cost to the Government to ensure full coverage within these buildings, including basements, parking lots, adjacent bomb shelters etc. All improvements will be done by the

Contractor at no additional expense to the Government.

32 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The

QASP provides a method for the Contracting Officer's Representative (COR) to monitor

Contractor performance, advise the Contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective

Scope of Work Para Performance Threshold

Services.

Performs all Cellular Communication Services set forth in the scope of work.

1. thru 31. All required services are performed and no more than Two (2) customer complaint is received per month.

ATTACHMENTS

33. List of Attachments

ATTACHMENT #1 - List of Cell Phone models

ATTACHMENT #2 – Template for Contractor Monthly Electronic Billing (ref: Section 1.9. Reporting)

ATTACHMENT #1 - List of Cell Phone models

Cell phone Model list that meets or betters the following requirements (Section 23)

Smart Phone Units

The Contractor will offer the Government the leading and current line of cell phone units.

The Contractor shall propose 4 models of Smartl Phones and list them in Attachment #1 of this solicitation. All the models proposed shall be models acceptable to the cell phone package line items in section 1. The Embassy intends to select one or two unified models of cell phones for all of its users. The Offeror shall list the details of each model as requested in

Attachment #1.

Each unit model must have a minimum of the following characteristics:

Battery type supplied with unit will have:

4. An Endurance (standby) rating of at least 72 hours.

5. A Talk Time rating of at least 15 hours.

6. Charging time for battery from zero to full use shall not be more than 2 hours.

7. Android OS 4.4 or above, IOS version 9.0 or above, or Blackberry OS version

10.3 or above.

8. Vibration ring availability.

9. Minimum 4GB internal storage capacity (upgradable with expansion memory.)

10. GSM/HSDPA/LTE transmission protocols with the following bands:

a. 2G – 850/900.1800/1900

b. 3G/HSDPA – 850/900/1900/2100

c. 4G/LTE – Band 1,2,3,4,5,7,8 or 20 (or a combination thereof)

11. Capability to recall at least the last 10 calls received and 10 calls made.

12. Capability for at least 10 speed dial numbers.

13. Capability to recall at least 5 missed call numbers.

14. Voice mail capability.

15. Selection of at least 5 ring tones.

16. Total phone numbers stored in phone no less than 200.

17. Caller number display.

18. Keyboard lock capability by user.

19. Call waiting.

20. Call back to numbers in received calls list.

21. Sound and visual indication of message received.

22. Built-in calendar.

23. Alarm clock.

24. Calculator.

25. T9 dictionary.

26. Follow-me capability.

ATTACHMENT #2 – Template for Contractor Monthly

Electronic Billing (ref: Section 1.9. Reporting)

A break down per unit indicating the package charge for each unit or SIMM CARD of the phone numbers that belong to the client number. The columns format should look like the following:

Department Name:

Cellular

Number

Client

Group

Code

Monthly

Package

Monthly

Package

Charge

Total before

VAT VAT TOTAL

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL

ITEMS (MAY 2015), is incorporated by reference (See SF-1449, Block 27A).

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders—Commercial Items (FEB 2016)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015)

(2) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004)(Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] _X (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C.

3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_X (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2015) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

_X (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31 U.S.C. 6101 note).

_X (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

__ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (Jan 2011) of 52.219-4.

__ (13) [Reserved] __ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

_ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and (3)).

__ (17)(i) 52.219-9, Small Business Subcontracting Plan (Oct 2015) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Oct 2001) of 52.219-9.

__ (iii) Alternate II (Oct 2001) of 52.219-9.

__ (iv) Alternate III (Oct 2015) of 52.219-9.

__ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

__ (19) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages—Subcon-tracting Plan (Jan 1999) (15 U.S.C.

637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657 f).

__ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C. 632(a)(2)).

__ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Dec 2015) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Dec 2015) (15 U.S.C. 637(m)).

_X_(25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

__ (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Feb 2016) (E.O. 13126).

__ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

__ (28) 52.222-26, Equal Opportunity (Apr 2015) (E.O. 11246).

__ (29) 52.222-35, Equal Opportunity for Veterans (Oct 2015)(38 U.S.C. 4212).

__ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C.

793).

__ (31) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212).

__ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

_X_(33)(i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627).

__ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

__ (34) 52.222-54, Employment Eligibility Verification (Oct 2015). (Executive Order 12989).

(Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA– Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (36)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (Jun 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Oct 2015) of 52.223-13.

__ (37)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (Jun 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-14.

__ (38) 52.223-15, Energy Efficiency in Energy-Consuming Products (Dec 2007) (42 U.S.C.

8259b).

__ (39)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (Oct 2015) (E.O.s 13423…