SFSIAQ12R0012_ Solicitation.pdf

SOLICITATION/CONTRACT/ORDER FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

103105250003

5. SOLICITATION NUMBER

SFSIAQ12R0012

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

06/25/2012

7. FOR SOLICITATION

INFORMATION CALL

a. NAME

Nadia O. Shokry

b. TELEPHONE NUMBER (No collect calls)

c. EMAIL shokryno@State.gov

8. OFFER DUE DATE / LOCAL

TIME

07/30/2012 17:00:00

CODE FSIAQ

FSI OFFICE OF AQUISITIONS (FSI/EX/GSACQ)

4000 ARLINGTON BLVD

ARLINGTON, VA 22204

9. ISSUED BY

UNRESTRICTED

X SET ASIDE: 100 % FOR

X SMALL BUSINESS

X HUBZONE SMALL BUSINESS

X SERVICE-DISABLED VETERAN

OWNED SMALL BUSINESS

8(A)

NAICS: 611630

SIZE STANDARD:

7 Million

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB

DESTINATION UNLESS

BLOCK IS MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS RATED ORDER

UNDER DPAS (15 CFR 700)

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

MULTICODE15. DELIVER TO

Jeanette Hilleary,703-302-7391

SEE

SERVICES NO SHIPPING REQUIRED

SERVICES NO SHIPPING REQUIRED

WASHINGTON, DC 20520

CODE16. ADMINISTERED BY

FACILITYCODE

Contact Duns Telephone No.

17a. CONTRACTOR/OFFEROR FSIBUCODE18a. PAYMENT WILL BE MADE BY

BUDGET OFC (FSI/EX/BUD)

FOREIGN SERVICE INSTITUTE

BUDGET & MANAGEMENT OFFICE

WASHINGTON, DC 20520-4201

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Line Items Section

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCES FAR 52.212-1, 52.212-4, FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA X ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4, 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN____COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. OFFER DATED . YOUR OFFER ON

SOLICITATION (BLOCK 5) INCLUDING ANY ADDITIONS OR CHANGES WHICH

ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT)

Nadia O. Shokry 31c. DATE SIGNED

06/25/2012

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 10/2010)

Prescribed by GSA - FAR (48 CFR) 53.212

SFSIAQ12R0012

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 10/2010) BACK

Table of Contents

Section Description Page Number

A Solicitation/Contract Form A.1 Address Offers To: Block 9 of Standard Form 1449 A.2 Authorized Negotiators

B Supplies or Services and Prices/Costs B.1 Services and Prices B.2. Minimum and Maximum Contract Amounts

C Descriptions/Specifications/Statement of Work C.1 Background C.2 Purpose C.3 Qualifications C.4 Right of First Refusal of Staffing Candidate Finalists C.5 Requirements C.6 Phases C.7 Schedule C.8 Time Frame C.9 Clearance and Building Access C.10 Technical Specifications C.11 Quality Assurance C.12 Management Reports C.13 Technical Direction C.14 Place of Delivery C.15 Invoicing/Payment C.16 Task Orders C.17 Language Requirements and Language Codes C.18 Identity and Employment Eligibility

E Inspection and Acceptance 52.246-6 Inspection--Time-and-Material and Labor-Hour (May 2001) 52.246-6 Alt I Inspection--Time-and-Material and Labor Hour (May 2001)- Alternate I (Apr 1984) E.1 Inspection ad Acceptance E.2 Role of Government Personnel E.3 Quality Standards

F Deliveries or Performance F.1 Period of Performance (on or about) F.2 Place of Performance F.3 Government Closure

G Contract Administration Data G.1 Key Personnel G.2 Invoicing Instructions

652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

H Special Contract Requirements H.1 Non-Payment for Unauthorized Work H.2 Smoke Free Workplace Notice H.3 Removal from Duty H.4 Contractor Self-Identification H.5 FSI Parking Program

I Contract Clauses 52.203-3 Gratuities (Apr 1984) 52.203-12 Limitation On Payments To Influence Certain Federal Transactions (Oct 2010) 52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper (May 2011) 52.204-9 Personal Identity Verification of Contractor Personnel (Jan 2011) 52.212-4 Contract Terms and Conditions--Commercial Items (Feb 2012) 52.212-4 Alt I Contract Terms and Conditions--Commercial Items (Feb 2012) - Alternate I (Oct 2008) 52.214-34 Submission of Offers in the English Language (Apr 1991) 52.214-35 Submission of Offers in U.S. Currency (Apr 1991) 52.215-2 Audit and Records--Negotiation (Oct 2010) 52.215-2 Alt I Audit and Records--Negotiation (Oct 2010) - Alternate I (Mar 2009) 52.216-22 Indefinite Quantity (Oct 1995)

52.216-31 Time-and-Materials/Labor-Hour Proposal Requirements - Commercial Item Acquisition (Feb 2007) 52.219-8 Utilization of Small Business Concerns (Jan 2011) 52.219-9 Alt II Small Business Subcontracting Plan (Jan 2011)- Alternate II (Oct 2001) 52.219-14 Limitations on Subcontracting (Nov 2011) 52.219-16 Liquidated Damages-Subcontracting Plan (Jan 1999) 52.222-1 Notice to the Government of Labor Disputes (Feb 1997) 52.222-40 Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) 52.222-54 Employment Eligibility Verification (Jan 2009) 52.223-5 Pollution Prevention and Right-to-Know Information (May 2011) 52.223-6 Drug Free Workplace (May 2001) 52.224-1 Privacy Act Notification (Apr 1984) 52.224-2 Privacy Act (Apr 1984) 52.225-13 Restrictions on Certain Foreign Purchases (June 2008) 52.225-25 Prohibition on Contracting With Entities Engaging in Sanctioned Activities Relating to Iran - Representation and Certification (Nov 2011) 52.227-1 Authorization and Consent (Dec 2007) 52.227-17 Rights in Data-Special Works (Dec 2007) 52.232-7 Payments under Time-and-Materials and Labor Hour Contracts (Feb 2007) 52.232-7 Alt I Payments under Time-and-Materials and Labor-Hour Contracts (Feb 2007)- Alternate I (Feb 2007) 52.233-2 Service of Protest (Sept 2006) 52.237-2 Protection Of Government Buildings, Equipment, And Vegetation (Apr 1984) 52.239-1 Privacy or Security Safeguards (Aug 1996) 52.242-13 Bankruptcy (July 1995) 52.245-1 Government Property (Apr 2012) 52.245-9 Use and Charges (Apr 2012) 52.253-1 Computer Generated Forms (Jan 1991) 652.225-71 SECTION 8(a) OF THE EXPORT ADMINISTRATION ACT OF 1979, AS AMENDED

(AUG 1999)

652.237-72 OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE (APR

2004) 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders -- Commercial Items (May 2012) 52.216-18 Ordering (Oct 1995) 52.216-19 Order Limitations (Oct 1995) 52.217-8 Option to Extend Services (Nov 1999) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) 52.252-2 Clauses Incorporated by Reference (Feb 1998)

652.204-70 DEPARTMENT OF STATE PERSONAL IDENTIFICATION CARD ISSUANCE

PROCEDURES (MAY 2011)

Addendum Commercial Items

K Representations, Certifications, and Other Statements of Offerors or Respondents 52.219-22 Small Disadvantaged Business Status (Oct 1999) 52.209-7 Information Regarding Responsibility Matters (FEB 2012) 52.212-3 Offer Representations and Certifications -- Commercial Items (Apr 2012) 52.212-3 Alt II Offer Representations and Certifications -- Commercial Items (Apr 2012) -- Alternate II (Jan 2012)

652.225-70 ARAB LEAGUE BOYCOTT OF ISRAEL (AUG 1999)

L Instructions, Conditions, and Notices to Offerors and Respondents 52.207-2 Notice Of Streamlined Competition (May 2006) 52.212-1 Instructions to Offerors--Commercial Items (Feb 2012) 52.215-1 Instructions to Offerors--Competitive Acquisition (Jan 2004) 52.216-27 Single or Multiple Awards (Oct 1995) 52.237-10 Identification of Uncompensated Overtime (Oct 1997) L.1 Additional Instructions 52.216-1 Type of Contract (Apr 1984) 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998)

652.206-70 COMPETITION ADVOCATE/OMBUDSMAN (AUG 99)(DEVIATION)

M Evaluation Factors for Award 52.217-5 Evaluation of Options (July 1990) M.1 Evaluation Factors

52.212-2 Evaluation - Commercial Items (Jan 1999)

A.1 Address Offers To: Block 9 of Standard Form 1449

Offerors shall return the complete solicitation package, original with 3 copies, via mail or handcarried in accordance with FAR 52.212-1. There is no page limit and under no circumstances will electronic copies will be acceptable. Offerors are advised that an offer in response to this solicitation is subject to physical examination, x-ray, or other inspection prior to acceptance at the location designated for receipt of offers. Inspection may be conducted by Government personnel or others acting on behalf of the Government. Any offer received at the address designated for receipt of offers after the date and time specified elsewhere in this solicitation for receipt of offers shall be processed in accordance with the late offers provision of this solicitation.

All postal mail will be scanned before it is delivered to this office. In order for your correspondence to be received in a timely manner, the offeror must allow sufficient time (3-4 days) to accommodate inspection by designated security personnel. To facilitate this security inspection, initial delivery to an alternate office may be required prior to final delivery by the offeror to the address designated for receipt of offers. (CAUTION: Delivery to the security inspection point does not constitute timely delivery for receipt of offers.)

Handcarried packages should be delivered to the following address:

If you or a courier is delivering your proposal, please have a Security Officer contact Nadia Shokry at extension 6-2347 for pick up.

4000 Arlington Blvd

Arlington, VA 22204

Express Mail (FedEx, UPS, USPS, DHL, etc) should be addressed as follows:

Office of Acquisitions

Department of State

Foreign Service Institute

4000 Arlington Boulevard

Arlington, VA 22204

ATTN: Nadia Shokry

RM: F-2130

Regular Postal Mail:

Office of Acquisitions

Foreign Service Institute

Department of State

Washington, D. C. 20520-4201

A.2 Authorized Negotiators

The offeror shall, in the spaces provided below, fill in the names of all persons authorized to negotiate with the Government in connection with this request for proposals or quotations. (List the names, titles, telephone numbers and electronic mail address of the authorized negotiators.)

001 Distance Learning Mentoring

Base Year

1.00 HR

Doc Ref No: 103105250003 Delivery Date FOB:

Destination

002 Distance Learning Mentoring

Option Year 1

1.00 HR

Doc Ref No: 103105250003 Delivery Date FOB:

Destination

003 Distance Learning Mentoring

Option Year 2

1.00 HR

Doc Ref No: 103105250003 Delivery Date FOB:

Destination

004 Distance Learning Mentoring

Option Year 3

1.00 HR

Doc Ref No: 103105250003 Delivery Date FOB:

Destination

005 Distance Learning Mentoring

Option Year 4

1.00 HR

Doc Ref No: 103105250003 Delivery Date FOB:

Destination

B.1 Services and Prices

a. The Foreign Service Institute, Department of State, anticipates the award of multiple Labor Hour Indefinite Delivery Indefinite Quantity (IDIQ) Contracts that establishes the terms and conditions applicable to future acquisition of distance learning mentors, in accordance with the statement of work.

b. This solicitation will result in awarding IDIQ contracts, that will include up to five contracts set-a-side for women-owened small businesses, SDVOB, HUBZone businesses. To accomplish this, DOS will conduct one procurment with a set-a-sides for SDVOBs, HUBZone and WOSBs. The Office of Small and Disadvantaged Business Utilization has determined that there are adequate qualified contractors in each of these small business groups. Procurement will be awarded on the basis of best value, with technical factors being significantly more important than price. Under the combined set-a-side procurment, or until all acceptable offers have been exhausted.

c. Contractor shall provide a fully loaded labor hour rate to support the Foreign Service Institute's School of Language Studies Office as outlined in below.

i. Distance Learning Mentor $_____ HR (Base Year)

ii. Distance Learning Mentor $_____ HR (Option Year 1)

iii. Distance Learning Mentor $_____ HR (Option Year 2)

iv. Distance Learning Mentor $_____ HR (Option Year 3)

v. Distance Learning Mentor $_____ HR (Option Year 4)

SFSIAQ12R0012

Line Item Summary

Solicitation Number:

SFSIAQ12R0012

Contract Number: Title: SLS Distance Learning Mentors

Date of Solicitation:

06/25/2012

Line Item No. Description Quantity Unit Unit Price Total Cost

B.2. Minimum and Maximum Contract Amounts

(a) Per FAR 52.216-22 “INDEFINITE QUANTITY”, the minimum for this indefinite quantity contract shall be any quantity or combination of services equal to the amount(s) set forth below. If this contract contains options, the minimum for each option shall apply separately and independently to that option.

Base Year $10,000.00

Option Year 1 $10,000.00

Option Year 2 $10,000.00

Option Year 3 $10,000.00

Option Year 4 $10,000.00

(b) The maximum for each Task Order is $2,000,000.00

Section C - Descriptions/Specifications/Statement of Work

C.1 Background

The Foreign Service Institute (FSI) is part of the U.S. Department of State and provides language training and testing to employees of the Department of State and other government agencies in more than seventy foreign languages. FSI's School of Language Studies (SLS) is responsible for the diverse and complex mission of language training for employees of the State Department and other U.S. Government agencies. SLS consists of approximately 450 technical and professional personnel. SLS is staffed by professionals in the field of foreign language teaching, culture, and applied linguistics. In addition to the full-time direct-hire staff, the School makes extensive use, through contract and other arrangements, of other professionals from outside the Foreign Service Institute. The Foreign Service Institute is actively seeking contractors to provide offsite distance learning mentoring.

As part of its portfolio of courses, SLS offers Distance Language courses, which are conducted between language instructors (Distance Learning Mentors, hereafter referred to as “Mentors”) in Washington, D.C. and students located at various posts around the world. Annual Distance Learning enrollments surpass 1000 students annually. Courses are 12-14 weeks in length and offered at a variety of target language proficiency levels. Students learn through online multimedia activities, supplemented by weekly meetings with a Mentor, wherein the student calls the Mentor at a pre-arranged time and receives guidance, progress evaluation and speaking practice. The role of the Mentor in a Distance Language course is to guide the student’s study of the materials in the foreign language and continually monitor their progress. A typical Mentor working as a full-time distance learning Mentor will have approximately 25 students, though a Mentor may work with more or less than that number depending on the student enrollments for a given semester. SLS anticipates 5-20 offsite Mentors per semester, or 15-60 Mentors per option year, though the actual number will depend on the number of students enrolled.

Contractors shall provide educated native or near-native speakers of the language(s) requested. Mentor candidates must be proficient in typical office software products, including Microsoft Outlook, Microsoft Word, Microsoft Excel, and Adobe Acrobat Reader. Mentor candidates must be proficient in using the Internet, and in using web-based technologies such as Internet browsers, web-based e-mail systems, web video chat and text chat programs, and social media websites such as YouTube.

C.2 Purpose

This will be a Blanket Purchase Agreement (BPA) effective for an initial base year and four one-year options. This solicitation may result in multiple award agreements. This BPA is not for United States Government Civil Service jobs.

This will be a labor hour contract. Performance of these services will only occur as authorized by specific Task Orderss detailing dates, tasks, and schedules. There will be no limit to the number of Calls issued under the BPA. There is no specific commitment by either party until dates, tasks, and schedules are mutually negotiated by individual Call.

Subcontracting is permitted after the Government's right of first refusal and technical approval.

C.3 Qualifications

All contractors must be eligible to work in the United States. The Department of State does not sponsor individuals for work permits. Contractors must submit scanned copies of documents that establish identity and work authorization to be considered for work at FSI. Please see the list of acceptable documents that demonstrate employment eligibility in Section "C.3". It is desirable, but not required, for Mentors to have some experience in teaching adults. Mentors will be considered based on the following qualifications:

In order to work as a Distance Language Learning Mentor, contractors must submit proof of the following:

* Language Proficiency: Candidates provided by the contractor must be educated native or near-native speakers of the language. The contractor must submit documentation that describes the candidates' ability to speak/teach the specific language. In the interview process, speaking and reading proficiency and knowledge of teaching will be assessed.

* Teaching Experience: Candidates with formal training and experience in teaching their native language to adult learners are preferred. They should also have familiarity with topics and issues in the country(ies) where the language is spoken that are relevant to the work of the diplomatic missions.

* Cultural Background: Candidates should possess the cultural background of the specific country or geographical region required by submitting proof of either being raised in said country, or by living in a cultural enclave or heritage community in another country. It is desired, but not required, that Mentors should have spent their formal educational (secondary school and beyond) years in that cultural environment and have been schooled there through the equivalent of American secondary school.

* Residency: Mentors should reside in a location that affords them the ability to easily attend on-site meetings at FSI. Travel time and expenses will not be reimbursed.

Successful contractors shall be able to supply a majority of the languages listed in sub-section “C.17”.

C.4 Right of First Refusal of Staffing Candidate Finalists

Customer Service Skills and Accuracy are of the utmost importance in the FSI Library environment. Therefore, the Government will exercise the right of first refusal of any finalist candidates that the Contractor has identified for staffing of the FSI Library. Specifically, the Government Staff will meet in the presence of a Contractor representative with any finalist candidate that the Contractor has identified in advance of assignment and can either refuse the finalist or ask that further finalist candidates be provided if deemed reasonable and prudent to do so. Any questions that the Government intends to ask finalist candidates will be provided to the Contractor in advance.

C.5 Requirements

Distance Learning Mentor for Courses with Telephone/Online Mentoring

Contractors will be required to do any number, but not necessarily all, of the following tasks:

* Attend, in person, pre-semester orientations and mentor meetings (usually bi-weekly) at FSI hosted by the Distance Learning Coordinator and Distance Language Specialist (henceforth referred to as “Distance Language staff”).

* Participate as deemed appropriate by the Contracting Officer Representative/Government Technical Monitor (COR/GTM) in in-service staff development and orientation activities, including giving presentations or facilitating workshops at the Foreign Service Institute.

* Attend, in person, language section and other meetings requested at FSI.

* Apply for necessary computer system access, including to the Learn Center and Distance Language SharePoint sites.

* Use established training materials and work collaboratively and in close consultation with Distance Language staff and other Mentors, under the direct guidance of the COR/GTM, on training and/or assessment matters.

* Send students group communications about the course at the beginning of the course, end of the course, and as needed during the semester.

* Conduct weekly 30-45 minute telephone mentoring sessions with each distance learning student that is assigned, in courses where telephone mentoring is used. Mentors will assess student progress, answer student questions, and provide speaking practice. Sessions will be conducted using either a telephone, Voice Over Internet Protocol tool (such as, but not limited to, Skype) or a webinar tool (such as, but not limited to, Adobe Connect). Sessions may also make use of instant messaging, and reference course program materials on the FSI Learn Center.

* In courses where telephone mentoring is used, Mentors will keep detailed notes of each telephone session, their attendance, and their progress.

- Notes pertaining directly to student progress shall be logged in individualized student assessment sheets for each student at the end of the phone session, using the format specified by Distance Language staff. Mentors shall send the updated version to the student each month of the course, on the schedule determined by Distance Language staff.

- Notes pertaining to student attendance and which lesson the student is currently working in shall be logged in a tracking sheet. Mentors shall update the tracking sheet of student telephone sessions at the end of each phone session, using the format specified by Distance Language staff.

- Any additional notes on the student shall be maintained in secure location agreed to by the Distance Language staff.

- All notes must be available to Distance Language staff, the COR/GTM, the Language Training Supervisors (LTS) and the Training Specialist (TS) upon request.

* In courses where telephone mentoring is used, schedule mentoring sessions, including make-up sessions, with each student, and keep those schedules on a restricted calendar that is available to those working with the Distance Language program, including, but not necessarily limited to, Distance Language staff, the COR/GTM, the Language Training Supervisors and the Training Specialist.

* In courses where online discussion forums are used, monitor discussion forums for student comments, and respond to student comments on the forums, according to guidelines for forum facilitation established by the School of Language Studies and the Distance Language staff.

* Provide copies of the aforementioned student assessments and student tracking sheets to Distance Language staff, the COR/GTM and the LTS.

* Send each student individualized weekly feedback on progress.

* Provide feedback and analysis of the students' progress and problems to the COR/GTM and to Distance Learning staff and instructional staff as appropriate.

* Respond to all student emails.

* Notify Distance Language staff of student attendance issues, such as no-shows and students requesting withdrawal from the program.

* In courses where a SharePoint site is available, maintain a SharePoint site for the course, in the format specified by Distance Language staff. This may require providing a “welcome letter,” uploading supplementary materials for students, posting course announcements, monitoring online forum posts.

* Report any technical problems with systems used in Distance Language courses, including the FSI Learn Center and the Distance Language SharePoint site, to Distance Language staff.

* In consultation with the LTS, COR/GTM, Distance Learning Coordinator and/or Distance Learning Specialist, provide supplementary materials to students as needed or requested. Said materials should be based on sound teaching methods and the needs of distance learning students. Copies of the materials must also be provided to Distance Learning Staff, the LTS, and the COR/GTM upon request.

* Consult with the FSI Testing Office staff, as needed and appropriate, in consultation with the COR/GTM, on the best practices for informal assessments of student progress.

* Data Rights: In close consultation with the COR/GTM, collaborate on, perform assigned tasks or execute single-handedly, in the development of language training materials or Language-School-relevant reference materials, including but not limited to text, audio, video, and computer-based media. All materials become the property of the United States Government, and the contractor may not copy or reproduce them in any way for use outside of an FSI-sponsored class, share them by any means outside of the Foreign Service Institute, or publish them in any fashion without the express permission of the Dean of the School of Language Studies.

* Record audio or video materials as assigned.

* As required by the COR/GTM, follow techniques, methodologies, and approaches that are deemed best instructional practices.

All contractors will be required to:

* Follow all policies of the Distance Language Learning program, the Language Section, the Administrative Unit, the School of Language Studies, the Foreign Service Institute, and the Department of State.

* Follow the guidance provided in the FSI Language and Culture Instructor Guide.

* Follow all administrative processes and procedures as detailed in the SLS Guide to FSI Administrative Procedures:

* Follow all procedures as provided in the Distance Language Mentor handbook.

* Adhere to copyright law and follow FSI procedures regarding copyright.

* Work in a harmonious and professional manner with colleagues who represent cultures from around the world.

* All internal forms will be supplied to Contractors after award.

C.6 Phases

* Distance Learning classes are usually offered 3 times a year, typically in January, May and September.

* Distance Learning courses usually last 12 or 14 weeks.

* Distance Learning courses do not contain an immersion component.

C.7 Schedule

Mentors are expected to work Monday through Friday (exclusive of Federal holidays), generally between 7:00 a.m. and 7:00 p.m. These times may vary on a case-by-case basis. Four out five of the days are generally expected to be worked at an offsite location designated by the Contractor. Mentors must clearly specify their availability from among these options and any other options that may be proposed.

* Full-time: (8 hours per day plus 45 minutes unpaid lunch break). A minimum of 1 day a week must be worked at

FSI.

* Part-time schedules: Seven or fewer hours per day.

Mentors must be flexible in order to meet the ongoing, daily demands of the program. Contractor will negotiate arrangements based on the case-by-case requirements of the Foreign Service Institute. All contractors need to coordinate their schedules closely with the COR/GTM.

Upon award of task order, COR/GTM will confirm specific duty hours for the contractor either by e-mail or in writing. If duty hours change within the period of performance, COR/GTM will again confirm specific duty hours for the contractor electronically or in writing.

Contractors are not compensated for Federal holidays, snow days, when the government is closed, for government furloughs, or for any time not actually worked.

Below is a general example of an average daily schedule for a Mentor that has 25 students. Activities and time periods will vary depending on the course, the number of students, the level of students and other factors.

Activity Tasks Activity Length

Morning Preparation • Answer emails.

• Schedule session changes from students.

• Update online calendar.

• Review student notes for the first session of the day.

30-60 mins

Phone Sessions and Student Tracking

? Conducting phone session with student.

45 mins + 15 mins x 5 =

5 hours

? Write and send email post-session feedback.

? Note supplementary materials that need to be created or found for students.

? Check for any additional cancellations.

? Review notes for next student call.

? Allow time for sessions that started late or ran late.

Makeup Session One slot a day open for student makeup sessions because:

? Schedule conflict

? Mentor’s absence

? Federal holiday

? Student who needs extra assistance.

45 mins + 15 mins = 1 hr

End of Day Administration At the end of each day, Mentors need to:

• Edit and update tracking sheets and student assessments for each student.

• Answer any remaining email.

• Schedule any additional session requests

• Update online calendar with the day’s calls and reschedules.

• Create/find supplementary materials.

• Post new information to SharePoint site.

• Emailing students who have not made contact.

• Update student distribution lists.

• Sending withdrawals.

• Getting technical

60-90 mins assistance

Mentors will also need to spend time outside this schedule attending the Mentor orientation and Mentor meetings, and reviewing course content so they are familiar with it during student calls.

C.8 Time Frame

The IDIQ period is for one base year with four one-year options. We estimate awarding IDIQs on or about August 2012 and on an ongoing basis thereafter as needed. Actual task orders for services may be issued any time from IDIQ award date.

C.9 Clearance and Building Access

To gain initial entrance into the building of the National Foreign Affairs Training Center (NFATC), the Contractor and Contractor's employees will be required to go to the Visitor's Center for access into the building.

The Contractor will be required to complete questionnaires to obtain security approval and a Department of State badge that will allow access to the building during normal working hours. All Contractors must verify a public trust issued by Diplomatic Security. All security forms must be completed and submitted before starting work at NFATC. Upon completion or cessation of the individual task order the Department of State badge must be returned to the Contracting Officer's Representative (COR). The Government has the right to terminate any BPA should the contractor not meet the minimum security requirements of the Department of State, Diplomatic Security. The process of obtaining a Department of State badge is at the sole expense of the Contractor. Time, travel and expenses will not be reimbursed.

C.10 Technical Specifications

When working offsite, the contractor will provide the necessary materials to perform the duties listed above. Mentors must have the following equipment:

* A landline telephone, with a telephone number that can be given out to students, on which they can receive international calls, according to a pre-approved schedule. (Students must call Mentors and bear any calling charges; FSI will not reimburse Mentors for phone charges.)

* Voice and video chat software deemed acceptable by the COR/GTM (for example, Skype or Adobe Connect)

* Pentium III 900 MHz or better computer with sound card and a minimum of 64MB RAM

* Computer speakers

* Computer headphones, with a microphone, that plug into the computer

* Web camera that plugs into the computer, and any associated drivers

* An email account to which students can email the contractor

* A working space that is quiet, in an area professionally suitable for Mentoring.

* Office supplies to take notes and keep records.

Contractors must factor costs for the above materials into their overhead and proposed pricing for the contract.

When working at FSI, the Government will provide all necessary teaching materials and supplies to perform the duties listed above. The Instructional Support Division at the Foreign Service Institute provides multimedia equipment and technology-based materials. All equipment is inventoried and materials are catalogued. Contractors must make every effort to ensure the security of all equipment, peripherals, and materials.

All materials developed and/or used by the contractor remain the property of the Department of State and may not be published, shared, or used in any way outside of authorized Department of State training contexts.

C.11 Quality Assurance

The COR/GTM determines acceptability of services. The Government has the right to inspect and approve all services requested in task orders issued under the IDIQ. If the Contractor fails to perform the required services at an acceptable level as determined by the COR/GTM, either from a performance or professionalism standpoint, the Government reserves the right to terminate the order.

C.12 Management Reports

The Contractor shall implement a Management Plan developed as part of its proposal. An administrative approach and activities of managing the contract staff. If staffed by a sub-contracting company, the Plan will detail how the contract will be managed vis-a-vis the Sub-Contractor. Plan will specify process for communicating program personnel and deliverable status.

C.13 Technical Direction

Guidance and specific direction in carrying out the requirements stated above within the context of the Foreign Service Institute will be provided by the COR/GTM (to be identified when the Task Orders are placed) on an ongoing basis. The Contractor is expected to carry out instructions received from COR/GTM in a professional and timely manner. The Government will not provide counseling to contractor on their performance; it is assumed that once contractor receives instructions about how to perform duties that the contractor will implement the instructions. Should contractor performance not be adequate, the Government may terminate the agreement without discussion. Neither the Contracting Officer's Representative nor the Government Technical Monitor has the authority to make changes in this Statement of Work or in the terms and conditions of this agreement. The Contractor is forewarned that the Government may not compensate any such changes not authorized in writing by the contract or a warranted Contracting Officer. Any such changes that necessitate additional work by the Contractor will be at the expense of the Contractor and at no additional cost to the Government.

C.14 Place of Delivery

Services under this contract will be performed primarily at an offsite location designated by the Contractor, and secondarily at the Government's facility located at The George P. Shultz National Foreign Affairs Training Center at 4000 Arlington Boulevard, Arlington, Virginia.

C.15 Invoicing/Payment

* Contractors must submit invoices to fsipayable@state.gov, or per the instructions in "G.2" of the solicitation.

* Contractors are to include bi-monthly timesheets and student mentoring logs with monthly invoices for labor hours worked.

* Contractors will be provided with a customized timesheet format that must be used.

C.16 Task Orders

Only a warranted Contracting Officer may issue a Task Orders. Once a funded Task Order is issued, the COR/ACOR/GTM or other officially designated Government representative (to be named later by the Contracting Officer) will contact the contractor for each prescreened candidate for work on the Task Order as requirements arise.

Contractor shall provide candidates who have been prescreened for their ability to meet the requirements of the CLIN requested by the government and to meet badging requirements.

C.17 Language Requirements and Language Codes

Languages for which we may require services include, but are not limited to, the following:

Language/Language Code

* Albanian LLAB

* Amharic LLAC

* Arabic LLAD

* Arabic (Egyptian) LLAE

* Arabic (Iraqi) LLAI

* Armenian LLRE

* Azerbaijani LLAX

* Bengali LLBN

* Bulgarian LLBU

* Burmese LLBY

* Chinese (Cantonese) LLCC

* Chinese (Mandarin) LLCM

* Czech LLCX

* Danish LLDA

* Dari (Afghan Persian) LLPG

* Dutch LLDU

* Estonian LLES

* Farsi (Iranian Persian) LLPF

* Finnish LLFJ

* French LLFR

* Georgian LLGG

* German LLGM

* Greek LLGR

* Haitian Creole LLHC

* Hausa LLHS

* Hebrew LLHE

* Hindi LLHJ

* Hungarian LLHU

* Icelandic LLJC

* Indonesian LLJN

* Italian LLJT

* Japanese LLJA

* Kazakh LLKE

* Khmer (Cambodian) LLCA

* Kinyarwanda LLKL

* Korean LLKP

* Kurdish LLKU

* Kyrgyz LLKM

* Lao LLLC

* Latvian LLLE

* Lithuanian LLLT

* Macedonian LLMA

* Malay LLML

* Malayalam LLMN

* Mongolian LLMV

* Nepali LLNE

* Norwegian LLNR

* Pashto LLPU

* Polish LLPL

* Portuguese LLPY

* Punjabi LLPJ

* Romanian LLRQ

* Russian LLRU

* Serbo-Croatian LLSC

* Sinhala LLSJ

* Slovak LLSK

* Slovenian LLSL

* Spanish LLQB

* Swahili LLSW

* Swedish LLSY

* Tagalog LLTA

* Tajiki (Tajik Persian) LLTB

* Tamil LLTC

* Telugu LLTE

* Tetun LLTT

* Thai LLTH

* Tibetan LLTJ

* Tigrinya LLTL

* Turkish LLTU

* Ukrainian LLUK

* Urdu LLUR

* Uzbek LLUX

* Vietnamese LLVS

C.18 Identity and Employment Eligibility

List of Acceptable Documents that Establishes both Identity and Employment Eligibility

Must have one document from LIST A, OR one document from LIST B AND List C

List A

Document that Establishes both Identity and Employment Eligibility

1: U.S. Passport (unexpired or expired)

2: Certificate of U.S. Citizenship (INS Form N-560 or N-561)

3: Certificate of Naturalization (INS Form N-550 or N-570)

4: Unexpired foreign passport, with I-551 stamp or attached INS Form I-94 indicating unexpired employment authorization

5: Alien Registration Receipt Card with photograph (INS Form I-151 or I-551)

6: Unexpired Temporary Resident Card (INS Form I-688)

7: Unexpired Employment Authorization Card (INS Form I-688A)

8: Unexpired Reentry Permit (INS Form I-327)

9: Unexpired Refugee Travel Document (INS Form I-571)

10: Unexpired Employment Authorization Document issued by the INS which contains a photograph (INS Form I-688B)

List B

Documents that Establish Identity

1: Driver's license or ID card issued by a state or outlying possession of the United States provided it contains a photograph or information such as name, date of birth, sex, height, eye color, and address

2: ID card issued by federal, state or local government agencies or entities provided it contains a photograph or information such as name, date of birth, sex, height, eye color, and address

3: School ID card with Photograph

4: Voter's registration card

5: U.S. Military card or draft record

6: Military dependent's ID card

7: U.S. Coast Guard Merchant Marine Card

List C

Documents that Establish Employment Eligibility

1: U.S. Social Security card issued by the Social Security Administration (other than a card stating it is not valid for employment)

2: Certification of Birth Abroad issued by the Department of State (Form FS-545 or Form DS-1350)

3: Original of Certified copy of a birth certificate issued by a state, county, municipal authority or outlying possession of the United States bearing an official seal

4: Native American tribal document

5: U.S. Citizen ID Card (INS Form I-197)

6: ID Card for use or Resident Citizen in the Unites States (INS Form I-179)

7: Unexpired employment authorization document issued by the INS (other than those listed under List A)

Section E - Inspection and Acceptance

Clauses By Reference Clause Title Date 52.246-6 Inspection--Time-and-Material and Labor-Hour (May 2001) 05/11/2001

52.246-6 Alt I Inspection--Time-and-Material and Labor Hour (May 2001)- Alternate I (Apr 1984) 04/01/1984

E.1 Inspection ad Acceptance

Inspection and acceptance of services is to be provided hereunder shall be made by the Contracting Officer’s Representative (COR) or the Government Technical Monitor (GTM).

E.2 Role of Government Personnel

* Contracting Officer (CO): The CO has the overall responsibility for administering this contract. He/she alone, without delegation, is authorized to take actions on behalf of the Government to: amend, modify, or deviate from the contract terms, conditions, requirements, specifications, details and delivery schedules; make final decisions on disputed deductions from contract payments for non-performance or unsatisfactory performance; terminate the contract for convenience or default; and issue final decisions regarding contract questions or matters under dispute.

Additionally, he/she may delegate certain other responsibilities to authorized representatives.

* Contracting Officer's Representative (COR): The COR is responsible for promptly notifying the Contracting Officer in writing of any noncompliance or deviation in performance or failure to make progress; knowing and understanding the terms and provisions of the contract; knowing the scope and limitations of your authority; using good judgment, skill and reasonable care in the exercise of authority; protecting privileged and sensitive procurement information. If questions arise which are not clearly answered in the contract or if disputes with the Contractor occur, prepare a written report to the Contracting Officer setting forth the problem(s) encountered.

* Government Technical Monitor (GTM): The GTM will assist the COR in discharging responsibilities. The responsibilities of the GTM include, but are not limited to: monitoring and inspecting the Contractor's progress and performance; evaluating contractor performance with the terms and conditions of this contract; acting as the Government's representative at the work site; advising the contractor of proposed deductions for non-performance or unsatisfactory performance; preparing receiving reports and/or approving invoices for payment; and advising the COR of any factors which may cause delay in work performance.

E.3 Quality Standards

All work performed under this contract shall be of the highest quality standards, consistent with best industry practices, to assure timely provision of services, optimum Department of State satisfaction, and adequate protection of Government assets.

Section F - Deliveries or Performance

F.1 Period of Performance (on or about)

Base Year: August 23, 2012 through August 22, 2013

Option Year 1: August 23, 2013 through August 22, 2014

Option Year 2: August 23, 2014 through August 22, 2015

Option Year 3: August 23, 2015 through August 22, 2016

Option Year 4: August 23, 2016 through August 22, 2017

F.2 Place of Performance

Services under this contract will be performed primarily at an offsite location designated by the Contractor, and secondarily at the Government's facility located at The George P. Shultz National Foreign Affairs Training Center at 4000 Arlington Boulevard, Arlington, Virginia.

F.3 Government Closure

Should the Federal Government or the Department of State, Foreign Service Institute, close for any reason (e.g., snow storm, terrorist threat, emergency situation, etc.) and the contractor is unable to perform services, the contractor shall not be paid for that day. If the mentoring is rescheduled, the contractor will be given an opportunity to provide services on a new date.

Section G - Contract Administration Data

G.1 Key Personnel

The contractor will designate an individual working under this contract as the key person who will be responsible for supervision/oversight of contract staff. This individual will be responsible for performing clerical tasks (e.g. tracking assigned tasks, providing status reports, timesheets and ensuring the COR is aware of any contract employee time off requests, etc.). The key personnel for this contract are listed below:

Program Manager (TBD at time of award)

Alternate Program Manager (TBD at time of award)

G.2 Invoicing Instructions

Contractor shall submit invoice to the following address:

Department of State

Foreign Service Institute

Washington, D. C. 20520-4201

ATTN: Office of Budget and Management

Your invoice must include the following information:

(1) Your name and address to which payment is to be made;

(2) Your DUNS number and tax identificiation numbers (for individuals this is your SSN);

(3) The order numbers in Blocks 3 and 4;

(4) The correct amount owed by FSI;

(5) Time payment discount, even if 'net';

(6) Itemized billing;

(7) Show ordering office in block 10;

(8) Cite contract number (Block 2) as well as requisition number (Block 4) in all correspondence;

(9) Unique vendor invoice number;

(10) Contact name and telephone number;

(11) Invoice date;

(12) Description, price, and quantity of goods/services.

Failure to submit an invoice with all required information will result in invoice being returned for proper submission.

Payment under this contract will be due on the 30th calendar day after either (1) the date of receipt of proper invoice in the designated office, or (2) the date the services are accepted by the Government.

652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999) 08/01/1999

(a) The Contracting Officer may designate in writing one or more Government employees, by name and position title, to take action for the Contracting Officer under this contract. Each designee shall be identified as a Contracting Officer's Representative (COR). Such designation(s) shall specify the scope and limitations of the authority so delegated; provided, that the designee shall not change the terms or conditions of the contract, unless the COR is a warranted Contracting Officer and this authority is delegated in the designation.

(b) The COR is to be determined at time of award.

(End of clause)

Section H - Special Contract Requirements

H.1 Non-Payment for Unauthorized Work

No payments will be made for any unauthorized services or for any unauthorized changes to the work specified herein. This includes any services performed by the contractor of his own volition or at the request of an individual other than a duly appointed Contracting Officer. Only a duly appointed Contracting Officer is authorized to change the specifications, terms, and/or conditions of this contract.

H.2 Smoke Free Workplace Notice

* The Department of State has been designated a smoke free workplace.

* Definitions: “Smoking” means a lighted cigar, cigarette, pipe or other tobacco product. “Smoking areas” means those designated exterior spaces where the smoking of tobacco products is permitted.

* Applicability: The Smoke-Free Workplace Policy applies to all occupants of the Shultz Center complex; as well as all Department of State occupied space in other domestic buildings, whether owned, rented or leased, and to all Department of State owned, rented, or leased vehicles.

* Policy: It is the policy of the Department of State to promote a healthy environment. Accordingly, the Department has adopted a policy prohibiting smoking in the interior of all domestic buildings and facilities effective August 1, 1993.

H.3 Removal from Duty

The Government may direct that a contractor be removed immediately from the work site(s) should it be determined that the person is unfit for the job. A determination of unfitness may be made from, but not limited to, incidents involving the most immediate identifiable types of misconduct or delinquency as set forth below:

*Falsification or unlawful concealment, removal, mutilation or destruction of any official documents or records, or concealment of material facts by willful omissions from other documents or records;

*Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words or actions, or fighting. Also participation in disruptive activities which interfere with the normal and efficient operations of the Government;

*Theft, vandalism, or any other criminal actions;

*Selling, consuming or being under the influence of intoxicants, drugs or substances which product similar effects;

*Improper use of communications equipment or government property;

*Violations of security procedures or regulations;

*Unacceptable performance

The Contractor shall be responsible for maintaining satisfactory standards of conduct and integrity. The Contracting Officer, acting on the advice of the COR, will make all determinations regarding the removal of any employee from the work site(s).

H.4 Contractor Self-Identification

All contractor personnel attending meetings, answering Government telephones, and/or working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public, of other government personnel or Congress that they are Government officials. Contractor personnel must also ensure that all documents or reports produced by them are suitably marked as contractor products or that contractor participation is appropriately disclosed. This direction shall be adhered to unless otherwise waived, in writing, by the cognizant ontracting Officer.

At no time will any contractor utilize letterhead for any correspondence between the contractor and any other entity depicting or intimating that the Contractor is a member/employee of the U.S. Government, either as an individual or as a company/corporation. Example: Using the Department of State Seal (or any other Government's agency seal) in their letterhead.

H.5 FSI Parking Program

All parking related documentation will be given to the awarded contractor at the post-award orientation. However, it is assumed that all motor traffic regulations will be followed and FSI parking permits will be obtained per the General Service Office’s guidance.

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