SERVICENOW SOW1v2.docx

Request for Quote (RFQ) N00014-20-Q-0006

SERVICENOW SOFTWARE

This acquisition is being solicited under DoD ESI.

1.0 BACKGROUND

The Office of Naval Research (ONR) supports science and technology innovation by funding and providing collaborative areas by which authorized experts inside and outside the Department of the Navy (DoN) can present research, discoveries, developmental schedules and processes; and enabling review, discussion and the merging of ideas to necessary to provide solutions to technical issues faced by the DoN.

The Performance Improvement and Information Management (PIIM) Department (Code 056) provides oversight and coordination of all Office of Naval Research (ONR) business and technical mission support functions; advises the Director, Mission Support on the management of these functions; and provides focused leadership to examine and improve ONR's business processes, technical solutions, information management practices and the collection and reporting of mission-critical data. PIIM efforts improve the reliability of ONR’s data, create a data-savvy workforce, and accelerate cost-effective decision-making and analytics to maximize future naval research and development investments.

ServiceNow is ONR’s selected automated tool to standardize and improve the overall efficiency of a variety of business applications including both Human Resources (HR) and Information Technology (IT). The initial HR focus is on improving the check-in check-out (CICO) process. The CICO process is used to facilitate the tracking and completion of onboarding and off-boarding requirements for transitioning workforce members (WFMs) across the ONR enterprise and each ONR division plays a vital role. The initial IT focus is on Incident Management which helps track, manage, report, and perform analysis on user trouble tickets.

2.0 SCOPE

This requirement is for the purchase of additional licenses, including hosting, and for the maintenance / software assurance of the SERVICENOW items shown below. The government has pre-selected the below list of parts as meeting its requirement. The current ServiceNow software license, hosting, and maintenance / software assurance expired 30 December 2019.

3.0 REQUIREMENT: The contractor shall provide the following additional ServiceNow software licenses and hosting:

4.0 REQUIREMENT The Contractor shall provide continued maintenance / software assurance and hosting for the below ServiceNow items. The below quantities include the Requirements provided in Section 3.0 above.

OTHER REQUIREMENTS:

1. Vendor shall have an established, current, and documented relationship with the OEM ServiceNow such as Authorized Reseller or Distributor and provide evidence of that relationship as part of the RFQ response.

2. Delivery is required within 10 days of award

3. Cloud hosting must be provided by an approved and accredited Navy or DoD IL4 level or above site. The site must possess that accreditation at the time of proposal.

4.0 Period of Performance

The order will contain a twelve (12) month base period from the date of award plus four (4) twelve (12) month option periods. Proof of renewal and new software license delivery is required within 10 days of award.

NAICS CODE: The North American Industry Classification System (NAICS) code for this announcement is 511210.