Schedule K Service Availability.xlsx
XLSX spreadsheet 27 KB Posted
- Solicitation number
- RFP-171-250000002307-2
- Issued by
- Grand Traverse County, Lansing City, Michigan
About this file
This is a Schedule K Service Availability report template for a state or local government contract (RFP NO: 250000002307) related to software service availability. The document provides a standardized reporting template for bidders to document monthly service availability performance across up to five different software systems, with a strict service availability requirement of 99.98% for each month from January 2023 through December 2024. Bidders are instructed to insert their specific software names, enter monthly performance percentages in yellow-shaded cells, and provide corrective action details if service availability falls below the required threshold.
The reporting template is designed for comprehensive performance tracking, with automatic calculation of annual averages for evaluation purposes. Bidders must ensure alignment between the software listings in this schedule and Schedule G Section 2 Software Table. The document emphasizes detailed documentation of service performance, requiring entries for each month across multiple potential software systems, and provides space for explaining any service failures that might occur during the contract period. The template appears to be part of a larger procurement process that prioritizes consistent, high-reliability software service delivery.
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Text version
Software 1
| RFP NO: 250000002307 |
| Schedule K Service Availability Report |
| Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. |
Report layout for resulting contract will differ in that the columns in green are for proposal only. Bidders are to complete all fields for all Software offered under this Contract, each on its own Tab. Replace the title of each with the actual Software name, and add more tabs/sheets for each additional Software that would be utilized for this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage.
Bidder must ensure that Bidder's software listing in Schedule G Section 2 Software Table aligns with all Software entered on the table(s) in this worksheet.
The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Averages in Rows 33 and 34 are for informational and evaluation purposes only; See Schedule D for specific SLA structure, Refer also to Schedule D Section 2.5.
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-23 | 99.98% | ||
| Feb-23 | 99.98% | ||
| Mar-23 | 99.98% | ||
| Apr-23 | 99.98% | ||
| May-23 | 99.98% | ||
| Jun-23 | 99.98% | ||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% | ||
| Service Availability Performance - AVERAGE for Calendar Year 2023 | ERROR:#DIV/0! | ||
| Service Availability Performance - AVERAGE for Calendar Year 2024 | ERROR:#DIV/0! |
Software 2
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-23 | 99.98% | ||
| Feb-23 | 99.98% | ||
| Mar-23 | 99.98% | ||
| Apr-23 | 99.98% | ||
| May-23 | 99.98% | ||
| Jun-23 | 99.98% | ||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2023 |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
Software 3
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-23 | 99.98% | ||
| Feb-23 | 99.98% | ||
| Mar-23 | 99.98% | ||
| Apr-23 | 99.98% | ||
| May-23 | 99.98% | ||
| Jun-23 | 99.98% | ||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2023 |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
Software 4
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-23 | 99.98% | ||
| Feb-23 | 99.98% | ||
| Mar-23 | 99.98% | ||
| Apr-23 | 99.98% | ||
| May-23 | 99.98% | ||
| Jun-23 | 99.98% | ||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2023 |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
Software 5
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-23 | 99.98% | ||
| Feb-23 | 99.98% | ||
| Mar-23 | 99.98% | ||
| Apr-23 | 99.98% | ||
| May-23 | 99.98% | ||
| Jun-23 | 99.98% | ||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2023 |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
File details come from the government source that posted it. Updated .