SB1341-16-RQ-0287_StatementOfWork.pdf

Statement of Work Maintenance and Urgent Repair Support for AB Sciex Instruments and Accessories

I. BACKGROUND

The Material Measurement Laboratory is one of two metrology laboratories within the National Institute of Standards and Technology (NIST). The laboratory supports the NIST mission by serving as the national reference laboratory for measurements in the chemical, biological and material sciences. Activities range from fundamental and applied research on the composition, structure and properties of industrial, biological and environmental materials and processes, to the development and dissemination of tools including reference measurement procedures, certified reference materials, critically evaluated data, and best practice guides that help assure measurement quality. Research and measurement services support areas of national importance, such as:

Advanced materials, from nanomaterials to structural steels to complex fluids Electronics, from semiconductors to organic electronics Energy, from characterization and performance of fossil and alternative fuels to next-generation renewable sources of energy The environment, from the measurement of automotive exhaust emissions and other pollutants to assessment of climate change and the health and safety aspects of man-made nanomaterials Food safety and nutrition, from contaminant monitoring to ensuring the accuracy of nutrition labels Health care, from clinical diagnostics to tissue engineering and more efficient manufacturing of biologic drugs Infrastructure, from assessing the country's aging bridges and pipelines to the quality of our drinking water Manufacturing, from lightweight alloys for fuel-efficient automobiles to biomanufacturing and data for chemical manufacturing Safety, security and forensics, from gunshot and explosive residue detection, to ensuring the performance of body armor materials, to DNA-based human identity testing Fundamental chemical measurements, from the realization of pH to elemental as well as isotopic analyses

In order to perform the activities, NIST MML owns and operates seven AB Sciex instruments in the Materials Measurement Division (643), the Biomolecular Measurement Division (645) and the Chemical Sciences Division (646).

A brief mission statement for each Division is provided below:

The Materials Measurement Division provides the measurement science, measurement standards, and measurement technology required to enable world-leading characterization of materials in support of the nation’s needs for the determination of the composition, structure, and properties of materials. In partnership with U.S.

industry, government agencies and other stakeholders, the Division develops state-of-the-art instrumentation, methods, models and software to accurately and precisely measure materials over a range of length and time scales. The Division provides benchmarking and validation of emerging materials analysis methods, and disseminates reference materials, standards and scientific data to foster innovation and advance a wide range of technologies, such as those for public safety, forensics, homeland security and nanomanufacturing.

The Biomolecular Measurement Division provides measurement science, standards, technology, and data required to support the nation's needs in determining the composition, structure, quantity, and function of proteins, peptides, post-translational modifications such as glycosylation and phosphorylation, and related biomolecules such as metabolites. The Division’s work supports advanced biotechnology, biomedical and bioscience research, biomanufacturing, and health care.

The Chemical Sciences Division conducts research on the science that underpins the identification and quantification of organic species. The group develops, critically evaluates and applies analytical methods based on liquid chromatography, gas chromatography, supercritical fluid chromatography, capillary electrophoresis, and mass spectrometry; conducts fundamental investigations of the processes that affect retention and selectivity in separations and of ionization and dissociation processes in mass spectrometry; is responsible for research and development activities for new chromatographic stationary phases, enantioselective separations, selective solvent extraction approaches, multi-dimensional separation procedures, novel approaches for selective and sensitive analyte detection, and new mass spectrometric technologies; develops and refines definitive and reference methods for organic species; maintains facilities and expertise for analyses at trace and ultra-trace concentration levels; applies this research and trace organic measurement capabilities to the certification of Standard Reference Materials for chemical composition; provides advice and measurement services to other government agencies (federal and state), scientific organizations, and American industry; and interacts with international standards organizations and other National Metrology Institutes to establish comparability of measurement capabilities.

In order to maintain continued operation of the AB Sciex branded equipment, NIST MML requires maintenance and service plans as detailed in the following section. The Government reserves the right to add AB Sciex branded instruments to this requirement via a bilateral modification to the purchase order.

II. SCOPE OF WORK

A. The Contractor shall provide maintenance and repair services for the AB Sciex instruments and their associated components specified in Table 1. The outcome shall be that instruments and their associated components shall meet the manufacturer’s specifications, based upon the current version of the operation and maintenance manual at time of award of this requirement. The Contractor shall guarantee the full system performance of these instruments, including accessories.

Service and maintenance shall include unlimited service calls during regular business hours in addition to scheduled preventive maintenance visits for one year. Covered expenses shall include all parts, labor, travel, and per diem. The Contractor shall repair/replace all parts (i.e., hardware, accessory components/systems) required for the continued operation of the equipment listed in Table 1. Currently, all equipment listed in Table 1 is operational.

Table 1. AB Sciex Equipment, and Accessories

NIST OU

Name/Division

Instrument and Model

Number

Serial Number

Description of 3rd Party

Accessories

Location (Addresses listed in “Place of

Performance” section)

Building No.

Room

No.

NIST Point of Contact

Biomolecular Measurement

Division (645.08) & Chemical Sciences

Division (646)

API 4000 QQQ V2250307

Agilent 1100

LC

NIST 227 A144

Bruce Benner Bruce.Benner@nist.gov

Tele: 301-975-3113 Susan Tai

Susan.Tai@nist.gov Tele: 301-975-3127

Mark Lowenthal Mark.Lowenthal@nist.gov

Tele: 301-975-8993

Biomolecular Measurement

Division (645.08) & Chemical Sciences

Division (646)

API 4000 Qtrap U03880504 Dionex LC NIST 227 B159

Bruce Benner Bruce.Benner@nist.gov

Tele: 301-975-3113 Mark Lowenthal

Mark.Lowenthal@nist.gov Tele: 301-975-8993

Biomolecular Measurement

Division (645.08) & Chemical Sciences

Division (646)

API 5000 AG21900803

Agilent 1260 LC with the following components: 1) 260 HiP Degasser (model

G4225A, S/N

NIST 227 A126

Bruce Benner Bruce.Benner@nist.gov

Tele: 301-975-3113 Mark Lowenthal

Mark.Lowenthal@nist.gov Tele: 301-975-8993

NIST OU

Name/Division

Instrument and Model

Number

Serial Number

Description of 3rd Party

Accessories

Location (Addresses listed in “Place of

Performance” section)

Building No.

Room

No.

NIST Point of Contact

JPAAB05982;

2) 1260 bin pump (model G1312B, S/N

DEADS10346);

3) 1260 ALS

(model G1329B, S/N

DEAAC26769);

4) 1290 thermostat (model

G1330B, S/N

DEBAK25787);

5) 1260 TCC

(model

G1316A, S/N

DEACN39637);

and 6) 12606 DAD (model G4212B, S/N

DEAA311067)

Chemical Sciences

Division (646) API 4000 QQQ V2530309 None

HML

(Hollings Marine

Laboratory)

D203 Kevin Huncik

Kevin.Huncik@nist.gov Tele: 843-762-8871

Chemical Sciences

Division (646) API 4000 Qtrap AR21210802 None HML D203

Kevin Huncik Kevin.Huncik@nist.gov

Tele: 843-762-8871

III. SPECIFIC TASKS

The Contractor shall perform the following tasks for each AB Sciex instrument and accessories as described in Section II of this SOW:

A. Service Conditions and Repairs for all Instruments

1. All services performed shall be provided by personnel who are trained and have at least two (2) years of experience on the AB Sciex instrument or accessories for which the service is being rendered in the operation of the covered instrument and/or accessories.

2. All parts shall be Original Equipment from the Manufacturer (OEM) and be approved for use with the instrument by AB Sciex and/or the manufacturer of the accessories.

3. At least a 90 day to 1-year warranty shall apply to all labor for repairs and the manufacturer’s commercial warranty shall apply to all OEM parts.

4. The Contractor shall respond to all service calls Monday through Friday, during regular business hours only.

The Contractor shall provide a service technician/engineer on-site at NIST Gaithersburg, MD, and the Hollings Marine Laboratory (HML) in Charleston, SC within 48 hours after the service call is placed by the Government. No weekend service visits shall be required.

5. In the event that the Contractor is unable to resolve the problem during the service call, the Contractor shall provide telephone support and on-site support as needed to expedite a solution for NIST and HML.

6. The Contractor is responsible to obtain all parts required for all repairs and maintenance. The Contractor shall make a commercially reasonable effort to secure parts within 72 hours after identifying the need for a replacement part for the covered equipment. The Contractor shall make a commercially reasonable effort to secure parts within 72 (business) hours after identifying the need for a replacement part for the covered equipment. Parts requiring a lead time of longer than two weeks shall be identified by the Contractor in writing to the COR and a plan submitted detailing a temporary solution that would allow the equipment to continue working while the part is sourced.

7. Replacement parts provided under this agreement may be either new or remanufactured from the manufacturer and the Contractor may replace and/or repair existing components.

8. All repairs must result in the instruments meeting manufacturer’s specifications as specified in the most recent version of the operation and maintenance manual for the instrument at time of award of this requirement.

9. Any parts or components removed for replacement shall become the property of the Contractor unless otherwise agreed to by the parties. The Contractor shall remove the parts from the NIST/HML campus at the time of the service call and that no shipping charges will be incurred by the Government. The Contractor shall assume liability for all parts removed from the NIST/HML campus.

B. Preventive Maintenance for Instruments in Table 1

1. Provide one (1) preventive maintenance visit for each piece of equipment during each period of performance as specified in the current version of the manufacturer’s operations and maintenance manual at time of award of this requirement for each instrument. The Contractor shall utilize the most recent operation and maintenance manual available for each instrument at time of award of this requirement.

2. Scheduling of the visits shall be consistent with the maintenance requirements of the instrument as detailed in the most recent operation and maintenance manual at time of award of this requirement for each piece of equipment.

3. Preventive maintenance visits shall occur during NIST/HML’s regular business hours between 8:00 a.m. and

5:00 p.m. The specified NIST/HML Technical Point of Contact (TPOC) will contact the Contractor to schedule a mutually acceptable date and time for the preventive maintenance visits.

C. Telephone Support for Instruments in Table 1

The contractor shall provide telephone support for the specified equipment during regular business hours.

Telephone support must include responses to questions about operating practices, application use, and service issues that can be diagnosed and resolved over the telephone.

D. Compliance with NIST/HML Rules and Regulations for all Instruments in Table 1

1. While on the NIST/HML campus, the Contractor’s representative(s) shall abide by all NIST/HML rules and regulations pertaining to visitors. Visitor requirements to NIST and HML are provided at http://nist.gov/public_affairs/visitor/index.cfm.

2. The Contractor shall provide all information necessary for the COR or TPOC to authorize entrance to the NIST/HML/IBBR campus in accordance with NIST Security Policy and Procedures. In the case of preventive maintenance visits, the Contractor shall provide at least thirty (30) days’ notice to the COR or the

TPOC.

3. Should the contractor’s service technician not be a resident of the United States, the contractor shall provide NIST with 30 days’ notice via email if the technician servicing the equipment is a foreign national. The contractor shall state whether the foreign national is a non-permanent resident or U.S. Green Card holder and shall submit a copy of either the technician’s passport or green card, whichever is applicable, with the notice.

Additionally, the contractor technician is required to provide original copies of their credentials for review upon arrival at NIST. Because of the time required for approval of a foreign national, the Contractor shall notify the COR to determine the course of action that will result in the least amount of downtime of the equipment.

IV. ACCEPTANCE/INSPECTION BY THE GOVERNMENT

The Government reserves the right to conduct quality assurance testing to confirm that a given instrument meets the manufacturer’s performance specifications. All Government testing will be completed within five (5) working days of the completion date of a maintenance or repair visit.

V. OPTIONS

The Contractor shall perform the work described in Sections II and III of this SOW for one base period and up to four one-year option periods.

VI. DELIVERABLES AND DELIVERABLE DUE DATES

The Contractor shall submit a service ticket to the designated TPOC for each instrument prior to departure from NIST/HML/IBBR on any given service call for maintenance or repairs. The service ticket shall include the following for all instrument repairs and maintenance:

1. Model number.

2. Serial number.

3. Date and time of arrival to NIST/IBBR.

4. Description of service performed.

5. Name and quantity of any parts that were repaired.

6. Name and quantity of any parts that were replaced.

7. Date and time of departure from NIST/HML.

8. Diagnostic test results or narrative summary demonstrating that the AB Sciex instrument is meeting the performance standards.

9. Any additional comments or recommendations.

10. Printed name and signature of service technician

11. Signature block for NIST/HML personnel accepting the services rendered.

Additionally, copies of the service tickets performed within a billing cycle must be submitted with the accompanying invoice.

VII. PERIOD OF PERFORMANCE AND PLACE OF PERFORMANCE

The period of performance shall be for a base period of one year from the date of award with four one-year option periods.

Performance will occur at the following locations:

NIST, 100 Bureau Drive, Gaithersburg, MD, HML at 331 Ft. Johnson Road, Charleston, SC, VIII. CONTRACTOR’S MINIMUM QUALIFICATIONS

The Contractor shall provide engineers or technicians that are fluent in the operation of the equipment in question throughout the period of performance of this requirement. Contractor personnel shall have at least two (2) years of experience on the AB Sciex instrument or accessories for which the service is being rendered.

Security

NIST/HML are restricted campuses. An identification badge is required for access for entry into buildings and also is shown to the armed Security Police when entering the campus.

Regular Business Hours

Regular business hours are Monday through Friday, 8:00 am to 5:00 pm local time.

Vehicle Registration

A valid driver’s license, Government-furnished civilian ID, proof of insurance and current registration must be presented to the NIST/HML Security Office, at which time a NIST/ HML vehicle pass will be issued. The pass shall be displayed on the vehicle in accordance with NIST/HML Security Office instructions.