SAMA Performance Work Statement RFI Draft.pdf

PERFORMANCE WORK STATEMENT (PWS)

OFFICE OF SECURITY ASSISTANCE – IRAQ

SECURITY ASSISTANCE MENTORS AND ADVISORS (SAMA)

PERFORMANCE WORK STATEMENT

1 October 2020

PART 1

GENERAL

1. INTRODUCTION

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide Security

Assistance Mentor and Advisor (SAMA) support as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.1 BACKGROUND

The primary mission of the Office of Security Cooperation - Iraq (OSC-I), is to assist the Iraqi

Government through Security Assistance (SA) and the Foreign Military Sales (FMS) program to increase their capability to counter and defeat terrorism effectively and provide a secure environment in which representative government, individual freedom, the rule of law, and free market economy can evolve and which, in time, will contribute to Iraq’s external security and to the security of the Gulf Region. More specifically, the OSC-I goal in advising and assisting the

Ministry of Defense (MoD) and the Iraqi Counter Terrorism Service (CTS) is to build processes and institutional capacity within the ministry or bureau in order to place them on the critical path towards Iraqi security self-reliance.

1.2 OBJECTIVES.

The goal is to improve MoD, CTS, Ministry of the Interior (MoI), and Ministry of the Peshmerga

(MoP) performance to attain the capability to organize, train, equip, and sustain all ISF. Emphasis will be given to providing the Iraqis advice and assistance to maximize the effectiveness of their

FMS purchases to arrive at solutions to the various issues they face in building the effectiveness of the MoD, CTS, and MoP.

• Improved Process. MoD, CTS, MoI, and MoP develop and implement policies, processes, and procedures to allow their respective ministries to fulfill their assigned responsibilities in the context of providing security forces capable of securing the populace, providing internal security, and possessing the foundations for defense against external threats.

• Improved Integration. MoD, CTS, MoI, and MoP become capable of integrating and synchronizing their efforts between Services within the MoD, with other Iraqi governmental and societal institutions across Sunni-Shi’a and Arab-Kurd ethnic groups in support of Iraqi sovereignty and democracy.

• Long-term Resiliency and Sustainability. MoD, CTS, MoI, and MoP are able to develop holistic capability concepts that contribute to Iraqi National Objectives (Ways); and identify the resource streams necessary to make those capability concepts a reality (Means).

1.3 SCOPE.

The intent of this acquisition is to provide advice and assistance to OSC-I senior personnel in their mission to support the Government of Iraq (GoI), in particular the MoD, CTS, MoI, and the

MoP, with key focus on core processes and systems which involve, but are not limited to, the following activities:

• Administration

• Force Development

• Procurement & Acquisition

• Contracting

• Training Management

• Public Affairs

• Logistics

• Personnel Management

• Professional Development

• Communications

• Planning and Operations

• Infrastructure Management

• Intelligence

• Executive Development

Contractor personnel shall assist the military and government personnel assigned to OSC-I in the assessment of MoD, CTS, MoI, or MoP processes, policies, and systems and then advising, coaching, mentoring, training, and liaising with MoD, CTS, or MoP officials to improve and refine these processes, policies, and systems. The Contractor shall also ensure that training facilitation and the degree of interaction between Contractor personnel and the Iraqis being trained will conform to evolving local Iraqi requirements as may be agreed upon between the

Contractor and the Contracting Officer (KO).

1.4 PERIOD OF PERFORMANCE

The period of performance will be for a base period of 12 months and four follow-on 12-month option periods.

1.5 PLACE OF PERFORMANCE

The work under this task order will take place in Baghdad, Iraq, Erbil, Iraq, or other locations within Iraq designated by the KO.

1.5.1 Duty Location. Contractor personnel will perform the bulk of their responsibilities on the

US Embassy Compound with frequent visits to the offices of GoI officials. Travel to the various

GoI offices will be provided by the Government and security will be provided by the Embassy’s

Regional Security Office (RSO).

1.6 QUALITY CONTROL

1.6.1 The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 The QCP shall describe the methods for identifying and preventing problems well before the level of performance becomes unsatisfactory, and for corrective action in the event of unsatisfactory performance and will become the primary document from which the COR and the

KO will provide quality assurance oversight and monitor this contract.

1.6.3 The QCP shall also provide a system for rating employee performance on at least a monthly basis (to include how well the Contractor on-site advisory employees meet performance deliverables/plans/ objectives identified in the PWS) and a system for replacing Contractor personnel whose performance falls below an acceptable level.

1.7 QUALITY ASSURANCE

1.7.1 The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.7.2. The Government retains the right to inspect all requirements of the contract. COR personnel may choose to periodically inspect requirements of the contract. Non-conformance with any contract requirement, whether specifically addressed in the PWS or not, is a “defect”.

The preferred course of action upon discovery of unacceptable service is to require the Contractor to re-perform at no additional cost to the Government. If the Contractor’s re-performance does not meet the thresholds in the QASP or the quality stipulated in any other part of the contract, COR personnel would notify the Contracting Officer immediately.

1.7.3. The intent of the surveillance approach is to gain confidence in the contractor’s way of doing business and then adjusting the level of oversight to a point that maintains that confidence.

With this intent, the surveillance approach may be subject to change throughout the duration of the contract. All Government evaluators should be prepared to periodically update the surveillance approach as required.

1.8 NON-PERSONAL SERVICES.

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

1.9 BUSINESS RELATIONS.

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

1.10 SECURITY REQUIREMENTS.

All Contractor personnel must obtain all appropriate OSC-I and DoS Badges, including the

Common Access Card and US Mission Iraq badge. All SAMA positions require a SECRET security clearance. The Contractor shall ensure a facility clearance (FCL) is on file with

Headquarters United States Army Intelligence & Security Command (HQ USAINSCOM).

Selected Contractor personnel assigned to this project shall require access to classified information up to and including Secret/Top Secret/Top Secret-Sensitive Compartmented

Information (SCI) security clearance.

1.11 CONTRACTING OFFICER REPRESENTATIVE (COR).

The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and

Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.12 KEY PERSONNEL.

The following personnel are considered key personnel by the government: SAMA MoD

Advisor(s), SAMA MoP Advisor, SAMA CTS advisor, SAMA MoI Advisor, Security Assistance

Air and Navy Team Administrative Manager. 12 total Security Assistance Mentors and Advisors, 1 Air and Navy Team Administrative Manager.

The Contractor shall appoint in writing to the PCO a Project Manager who shall be the

Contractor's central point of contact with the Government and shall be authorized to direct performance of all work under the contract. The Project Manager shall have knowledge of all regulatory and contractual policies, procedures, and documentation relative to or required by the

PWS, and shall be responsible for enforcement of all contractual obligations as directed by the contract, PWS, and PCO. The Project Manager shall be the contractor’s in-house supervisor in all respects. For example, only the Project Manager, not Government personnel shall have the authority to change an individual contract employee’s work hours, to act upon contract employee’s leave requests, to assign work or to change the nature of a contract employee’s duties.

Attempts by Government employees to exercise these functions, other than from the PCO through the Project Manager as indicated in this paragraph, shall be null and void. It is the Contractor’s responsibility to designate a point of contact or person in charge that is the sole contact with the

Government for the duration of performance under any subsequent contract. It is in the best interest of all parties to have an established hierarchy or chain of command for communication.

The key personnel specified in this contact are considered to be essential and shall be assigned for the life of the contract, barring circumstances outside the control of the

Contractor, (e.g., death, disability, etc.).

At least 30 days prior to diverting any of the specified individuals to other programs or contracts

(or as soon as possible, if an individual must be replaced, for example, as a result of leaving the employ of the Contractor), the Contractor shall notify the Contracting Officer and shall submit comprehensive justification for the diversion or replacement request (including proposed substitutions for key personnel) to permit evaluation by the Government of the impact on performance under this contract. The Contractor shall not divert or otherwise replace any key personnel without the written consent of the Contracting Officer. The Government may modify the contract to add or delete key personnel at the request of the Contractor or Government.

Qualifications for all key personnel are listed below. The Government considers the personnel identified below as the minimum requirement for designation as “Key Personnel”:

1.12.1 Education. All Contractor personnel must have as a minimum a verifiable four year degree at an accredited institution in an area relating to the position description or a four year degree in another field, but with a high level of experience in the area relating to the position description.

The Government may waive the requirement for a four-year degree on a case by case basis when the Government determines a candidate for deployment has significant experience that could overcome the lack of a four-year degree.

1.12.1.1 Automation. All Contract personnel must be proficient in operating a personal computer and experienced in the use of Microsoft Office software (including, at a minimum, Outlook, Word, Excel, and PowerPoint). The Government will not provide computer training in Microsoft

Office or any other software, nor will the Government pay for Contractor-provided automation training.

1.12.1.2 Local Customs and Culture. Contractor personnel shall adapt their methods and other aspects of the training to local Iraqi customs and culture. The Contractor shall provide the necessary expertise for that purpose. The Contractor shall insure that in its recruitment of personnel that they seek the necessary expertise and knowledge to conduct the operation effectively with respect to Iraqi political structure and Iraqi cultural concerns and sensitivities.

1.12.2 Security Assistance Mentor and Advisor (SAMA) Positions

1.12.2.1 MoD and MoP SAMA Duty Description. Advisor to senior Ministry of Defense and

Ministry of Peshmerga officials. Assist OSC-I with the responsibility to manage and execute the duties at the ministerial level. Advise and assist OSC-I with the development of Ministerial engagement strategies to enhance the systemic capability and continued functional development of an effective Iraqi Ministry of Defense. Assist OSC-I in the development of strategies to facilitate timely and effective decision-making, and information sharing capabilities, through daily observation and written reports. Develop solid professional and cultural relationships with

MoD/MoP senior officials, and other ministries and agencies, to enhance and further OSC-I’s efforts to foster a sound working relationship with our Iraqi counterparts. The SAMA shall be responsible for daily and frequent personal contact with MoD/MoP leadership and officials to establish a relationship built on trust, confidence, and confidentiality. The SAMA will assist in the development, implementation, and oversight of policies and procedures to enhance the personal and professional effectiveness in execution of official duties.

1.12.2.1.1 Deliverables. The content of the SAMA’s interactions will include the following general topics:

• Integration of military and civilian elements of the Ministry Headquarters

• Manage operational and administrative planning requirements to include suspense, schedules, and strategic and operational plans

• Development of a daily rhythm to meet all requirements within the parameters of available resources

• Development and scheduling of key leader engagement strategies to enhance advisor effectiveness and leverage systematic improvement in OSC-I capabilities, as well as coordination at the highest levels of leadership.

• Prepare and deliver briefings to senior military officials on the status of the MoD/MoP staff, systems, programs and transition progress.

1.12.2.1.2 Required education and job skills:

• A Bachelor’s Degree

• Fluent in Arabic (MoD)

• Fluent in Kurdish (MoP)

• Possess a sound and current working knowledge of MoD organizational structure and operations.

• Previous strategic experience with US Forces in Iraq since 2011 as a civilian contractor or as a uniformed service member.

• Significant knowledge, education, and experience in civil-military relations in a democratic government

• Excellent written and oral communications skills.

• Microsoft Office proficient

1.12.2.1.3 Highly Preferred Education and Job Skills.

• Master’s Degree in Middle Eastern Studies/Culture.

• One year or more experience working with Iraqi Ministry of Defense Officials. 1.12.3.1 CTS

SAMA Duty Description. Advisor to senior Counter Terrorism Service officials. Assist OSC-I with Prime Minister’s Counter Terrorism Advisor with the responsibility to manage and execute the duties for a ministerial level. Advise and assist OSC-I with the development of Ministerial engagement strategies to enhance the systemic capability and continued functional development of an effective Iraqi Counter Terrorism Service. Assist OSC-I in the development of strategies to facilitate timely and effective decision-making, and information sharing capabilities, through daily observation and written reports. Provide direct assistance to the Prime Minister’s Counter

Terrorism Advisor to lead and guide the development of institutional capabilities for the Iraqi

Counter Terrorism Service to provide security and facilitate good governance. Develop solid professional and cultural relationships with CTS senior officials, and other ministries and agencies, to enhance and further OSC-I’s efforts to foster a sound working relationship with our

Iraqi counterparts. Responsible for daily and frequent personal contact with Prime Minister’s

Counter Terrorism Advisor and CTS leadership and officials to establish a relationship built on trust, confidence, and confidentiality. The SAMA will assist in the development, implementation, and oversight of policies and procedures to enhance the personal and professional effectiveness in execution of official duties.

1.12.3.1.1 Deliverables. The content of the SAMA's interactions will include the following

• Integration of military and civilian elements of the Ministry Headquarters

• Manage operational and administrative planning requirements to include suspense, schedules, and strategic and operational plans

• Development of a daily rhythm to meet all requirements within the parameters of available resources

• Development and scheduling of key leader engagement strategies to enhance advisor effectiveness and leverage systematic improvement in OSC-I capabilities, as well as coordination at the highest levels of leadership

• Prepare and deliver briefings to senior military officials on the status of the CTS staff, systems, programs and transition progress.

1.12.3.1.2 Required education and job skills:

• Fluent in Arabic

• Possess a sound and current working knowledge of CTS organizational structure and operations.

• Previous strategic experience with US Forces and Counter Terrorism Operations in Iraq since

2011 as a civilian or as a uniformed service member.

• Significant knowledge, education, and experience in civil-military relations in a democratic government

1.12.3.1.3 Highly Preferred Education and Job Skills.

• One year or more experience working with Iraqi Counter Terrorism Service Officials.

1.12.4.1 MoI SAMA Duty Description. Advisor to senior Ministry of Interior (MoI) and Border

Guard Forces (BGF) command officials. Assist OSC-I with the responsibility to manage and execute the duties at the ministerial and command levels. Advise and assist OSC-I with the development of Ministerial and BGF command engagement strategies to enhance the systemic capability and continued functional development of an effective Iraqi BGF. Assist OSC-I in the development of strategies to facilitate timely and effective decision-making, and information sharing capabilities, through daily observation and written reports. Develop solid professional and cultural relationships with MoI and BGF senior officials, to enhance and further OSC-I’s efforts to foster a sound working relationship with our Iraqi counterparts. The SAMA shall be responsible for daily and frequent personal contact with MoI and BGF leadership and officials to establish a relationship built on trust, confidence, and confidentiality. The SAMA will assist in the development, implementation, and oversight of policies and procedures to enhance the personal and professional effectiveness in execution of official duties.

1.12.4.1.1 Deliverables. The content of the SAMA’s interactions will include the following

• Integration of military and civilian elements of the Ministry and BGF command Headquarters

• Manage operational and administrative planning requirements to include suspense, schedules, and strategic and operational plans

• Development of a daily rhythm to meet all requirements within the parameters of available resources

• Development and scheduling of key leader engagement strategies to enhance advisor effectiveness and leverage systematic improvement in OSC-I capabilities, as well as coordination at the highest levels of leadership

• Prepare and deliver briefings to senior military officials on the status of the MoI and BGF staff, systems, programs, and transition progress.

1.12.4.1.2 Required education and job skills:

• Fluent in Arabic

• Possess a sound and current working knowledge of MoI organizational structure and operations.

• Previous strategic experience with US Forces in Iraq since 2011 as a civilian contractor or as a uniformed service member.

• Significant knowledge, education, and experience in civil-military relations in a democratic government

1.12.4.1.3 Highly Preferred Education and Job Skills.

• One year or more experience working with Iraqi Ministry of Interior and Border Guard Forces

Officials.

1.12.3 Security Assistance Air and Navy Team Administrative Manager Duty Description. The

Air & Navy Team Office Administrative Manager’s primary responsibility is to ensure all administrative, personnel management, travel, and budget requirements are completed for all Air

& Navy Team personnel.

1.12.3.1 Deliverables. The content of the Security Assistance Air and Navy Team Administrative

Manager interactions will include the following general topics:

• Coordinates Team activities with OSC-I, U.S. Embassy-Baghdad, the GoI, and other staffs as necessary.

• Serves as the subject matter expert for personnel daily reports

• Responsible to keep all foreign military sales correspondence letterhead accurate and up-to-date.

• Responsible to ensure all foreign military sales correspondence is correct, error-free and signed by appropriate team members.

• Prepares documents for expedited delivery or special mail handling, supply orders, and purchase requests.

• Reviews office procedures and recommends changes to improve the efficiency and effectiveness of office operations.

• Creates and maintains calendars for the office and schedules appointments, meetings, and other activities.

• Receives visitors and provides distinguished visitor coordination, support, and protocol.

• Establishes and maintains liaison with counterparts in other Office of Security Cooperation-Iraq organizational elements to include the Commanders Initiative Group, Joint Staff, and functional team leaders to exchange information on Administrative and office management support matters.

• Serves as the subject matter expert air and ground movements

• Provides travel support to Team members to include itinerary planning, procurement of lodging and travel reservations, support to file travel vouchers in the Defense Travel System (DTS).

• In coordination with embassy Regional Security Officers, coordinates and plans travel of Air &

Navy Team personnel within the International Zone and the Red Zone.

• Serves as the senior subject matter expert of document management

• Serves as CATTS database manager, custodian, and instructor. Solely responsible to enter new foreign military sales documentation/correspondence into CATTS.

• Advises team members and case managers of receipt and input of new foreign military sales documentation/correspondence.

• Organizes and maintains all Administrative, subject, country, and miscellaneous paper and online files as directed by Team Director and case managers.

1.12.3.2 Required education and job skills:

• High School diploma or equivalent

• Excellent written and oral communications skills

• Microsoft Office proficient

• On-the-job training will be required for CATTS, but must be familiar with Microsoft

SharePoint® and Microsoft Access ®

1.12.3.3 Highly Preferred Education and Job Skills.

• Bachelor’s Degree

• Previous executive administrative support and previous experience supporting military organizations is highly desired.

• Previous foreign military sales support experience is desired.

1.12.3.4 Language. All SAMA must be fluent in English and Arabic, both written and spoken.

Excellent interpersonal and verbal communication skills are also important.

1.13 CONTRACTOR TRAVEL

Contractor personnel will be required periodically to travel by multiple means of ground and air transportation within the United States Central Command (USCENTCOM) Area of

Responsibility (AOR), principally within Iraq, to meet mission requirements. Primary modes of transportation within USCENTCOM AOR are armored vehicles, helicopters, or fixed-wing aircraft. If commercial air travel is necessary and approved by the KO, such travel shall be IAW the Joint Travel Regulation (JTR). Travel days may include weekends and holidays. The

Contractor shall coordinate with the COR to make travel arrangements for Contractor personnel to travel in support of the contract. The KO or his/her designee shall approve the travel request prior to any cost being incurred.

1.13.1 Travel Documents. The Contractor shall obtain all passports, visas, and country clearances necessary to travel to and from work in Iraq. The COR will assist with meeting certain requirements of the US Embassy. Personnel may not depart the continental United States without a (USG) issued country clearance for Iraq or an Iraqi Visa. The USG is not responsible for any fine or additional transit time/cost incurred by contract personnel who fail to follow Visa requirements, and any other entry requirement of a sovereign nation. The Contractor shall ensure that personnel obtain all immunizations, as required.

1.13.2 Deployment Processing: For US Citizens, deployment processing consists of processing through an approved Continental United STATES (CONUS) Replacement Center (CRC).

1.13.2.1 CRC. Contract personnel will be required to complete deployment training at designated

CONUS deployment centers, such as the CRC at Fort Bliss, Texas, and redeploy through such centers upon completion of their assignments. Locations of designated deployment centers may vary.

1.13.3 Payment of Travel and Per Diem for Temporary Duty (TDY) Assignments. Contractor personnel may be required to go on TDY based on the mission requirement. The Contractor is authorized to reimburse Contractor personnel for costs incurred and per diem costs while officially in a TDY status. Payments will be made IAW Joint Travel Regulation (JTR) rates. For a

Contractor employee to be considered officially in a TDY status, the COR must provide the KO with a written request for TDY in advance of the travel. The request must include at a minimum the location(s) of the TDY, the dates of the assignment, and the purpose of the TDY. Once received, the KO will review the request, make any necessary coordination with the Contractor, and provide confirmation of approval back to the COR.

1.14 OTHER DIRECT COSTS.

Other Direct Costs (ODC’s) when approved by the Government and incurred by the

Contractor in performance of tasks will be reimbursed by the government. The contractor shall obtain prior approval from the COR for micro purchases (< $3K) and the

Contracting Officer approval for all purchases over the micro purchase level. ODC’s include storage, travel, materials, supplies and other supported direct costs. Only actual costs for ODCs that are supported with detail sufficient for the Government to verify that costs are reasonable and in performance of tasks will be reimbursed.

1.15 DATA RIGHTS.

The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the

Contracting Officer. All materials supplied to the Government shall be the sole property of the

Government and may not be used for any other purpose. This right does not abrogate any other

Government rights.

1.16 ORGANIZATIONAL CONFLICT OF INTEREST:

Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational

Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting

Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the

Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.17 PHASE IN /PHASE OUT PERIOD.

To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the [60 day.] phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Billeting. The USG will provide military transportation as necessary and three meals per day in the cafeteria and quarters on a US Mission – Iraq (USM-I) installation.

3.2 Life Support (medical). The Contractor will provide medical support for all Contractor personnel. This is typically done by arranging with commercial providers in the International Zone (IZ). Work locations may be remote and the working and living conditions may be austere, consisting of tents, containerized housing units with separately located shower and toilet facilities or dormitory type, hard-walled buildings. Additionally, work may be required to be performed in potentially hostile environments with threats of attacks via direct fire, rocket, mortar, or improvised explosive device (IED).

3.3 In Country Transportation. Contractor personnel shall not plan on having access to vehicles or self-drive capability. They will have access to shuttle services where available. However, employees will be required to walk across compounds, in all weather conditions to reach the dining facilities and offices. Transportation to and from Iraq is via commercial air. Movement within Iraq will be by USG air and vehicles with security provided.

3.4 Intra-Country Transportation. The Contractor shall provide all transportation to and from Baghdad International Airport (BIAP) for entry to and exit from Iraq for purposes to include mobilization and demobilization and R&R. At Government discretion, transportation to Amman, Jordan may be provided by the Government. The Contractor will then be responsible for any follow-on travel.

3.5 Communication Equipment/Services. The USG will provide office equipment and office supplies required for performance. This includes automation equipment and network connectivity. The USG will provide adequate computer support and telephone access to enable Contractor personnel to meet the stated requirements. The contractor shall not pay for, rent, lease, purchase, computers, or any other non-USG automation equipment. USG cell phones may be provided on an as available and as required basis to perform official USG business only.

Contractor personnel are not authorized to perform official duties with privately owned equipment without prior written approval from the KO.

3.6 Damage/Defective GFE. Contractor personnel must report damage to government facilities and equipment immediately upon discovery of such damage. Equipment found to be defective must also be reported in a timely manner to allow for repair or replacement. Damaged or defective reports will be submitted to the COR.

3.7 Organizational Clothing and Individual Equipment (OCIE) and Personal Protective Equipment (PPE). Contractor personnel shall not draw OCIE or PPE while processing through a CONUS Replacement Center (CRC). OCIE is not required for the performance of this contract and PPE will be provided upon arrival at the US Embassy in Baghdad. It is impossible to bring most OCIE and PPE into Iraq through Customs in the commercial airports. The Contractor is fully responsible for any OCIE or PPE that is lost in transit for any reason.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense

Industrial Security Clearance Office. The DD 254 is provided as Attachment [Attachment

XXXX].

4.3. Materials: The Contractor shall [TBD].

4.4. Equipment: The Contractor shall [TBD].

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 CONTRACTOR MANPOWER REPORTING

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.

CDRL AXXX: Contractor Manpower Reporting (CMR)

5.2 CONTRACTOR TRAINING

AT Level I Training. All Contractor employees, to include Subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete

AT Level I awareness training within 14 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected

Contractor employee and Subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 14 calendar days after completion of training by all employees and Subcontractor personnel. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

Access and General Protection/Security Policy and Procedures. Contractor and all associated Subcontractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures

(provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force

Protection Condition (FPCON) at any individual facility or installation change, the

Government may require changes in Contractor security matters or processes.

AT Awareness Training for Contractor Personnel Traveling Overseas. This training is required for US based Contractor employees and associated Subcontractor employees to make available and to receive Government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

iWATCH Training. The Contractor and all associated Subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the

COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

Contractor Employees Who Require Access to Government Information Systems. All

Contractor employees with access to a Government info system must be registered in the

ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DoD Information Assurance Awareness prior to access to the IS and then annually thereafter.

For Contracts that Require an OPSEC Standing Operating Procedure/Plan. The

Contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within 90 calendar days of contract award, to be reviewed and approved by the responsible

Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the Contractor shall identify an individual who will be an OPSEC Coordinator. The Contractor will ensure this individual becomes OPSEC Level II certified per AR 530-1.

For Contracts that Require OPSEC Training. Per AR 530-1, Operations Security, new

Contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All Contractor employees must complete annual OPSEC awareness training.

For Information assurance (IA)/information technology (IT) training. All Contractor employees and associated Subcontractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All

Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

For Information Assurance (IA)/Information Technology (IT) certification. Per DoD

8570.01- M, DFARS 252.239.7001 and AR 25-2, the Contractor employees supporting

IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

For Contractors Authorized to Accompany the Force. DFARS Clause 252.225-7040, Contractor Personnel Authorized to Accompany U.S. Armed Forces Deployed Outside the United States. The clause shall be used in solicitations and contracts that authorize

Contractor personnel to accompany US Armed Forces deployed outside the US in contingency operations; humanitarian or peacekeeping operations; or other military operations or exercises, when designated by the combatant commander. The clause discusses the following AT/OPSEC related topics: required compliance with laws and regulations, pre-deployment requirements, required training (per combatant command guidance), and personnel data required.

For Contract Requiring Performance or Delivery in a Foreign Country, DFARS Clause

252.225-7043, Antiterrorism/Force Protection for Defense Contractors outside the US.

The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national Contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the Contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

For Contracts That Require Handling or Access to Classified Information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with— (1) The Security Agreement (DD Form 441), including the National

Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DoD

5220.22-M, notice of which has been furnished to the Contractor.

Combat Trafficking in Persons. Mandatory General Awareness. All Contractor employees and associated Subcontractor

Threat Awareness Reporting Program. For all contractors with security clearances. Per

AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer.

5.3 PROGRAM MANAGEMENT AND ADMINISTRATION

5.3.1 Program Management and Administration shall consist of the following specific duties which include, but are not limited to:

5.3.2 Perform all administrative oversight functions associated with Contractor personnel. These functions include, but are not limited to: mobilization/demobilization, coordination with CONUS

Replacement Center (CRC) for reservations, coordination of Common Access Cards (CACs), coordination of Synchronized Pre-deployment Operational Tracker (SPOT) entries, coordination of security clearances, coordination of non-disclosure statements, rest and recuperation, training requirements, pay issues, and recruiting.

5.3.3 Coordinate and track all administrative and human resource issues for Contractor personnel. Forecast vacancies and recruit replacements.

5.3.4 Serve as the corporate representative for written and verbal counseling as well as dismissal of Contractor personnel in accordance with Contractor corporate Human Resource policy.

Interact with the KO and the Contracting Officer’s Representative (COR) to resolve communication and performance shortfalls.

5.3.5 Develop systems and maintain records that provide for the proper evaluation, control, and documentation of assigned activities. Prepare a variety of written correspondence, reports, procedures, directives, and other materials and provide these reports to the KO and the (COR) as required.

5.3.6 Provide for the selection, training, professional development, and work evaluation of subordinate staff and make recommendations on hiring, termination, promotion, and discipline as required.

5.3.7 Mobilization of New Personnel. The Contractor shall complete the mobilization according to the timeline agreed upon by the KO and in accordance with the Contractor’s Mobilization and

Employee Phase-In Plan. Contractor shall coordinate with the KO and COR to ensure the highest priority areas are mobilized first.

5.3.8 Replacement Personnel. If at any time during the period of performance, Contractor personnel are not able to continue task performance, the Contractor shall notify the COR and KO

15 days prior to termination of employment, provide the Government with the details of the replacement sufficient to prove qualification NLT 7 days prior to termination of the incumbent, and provide that replacement within timeline stated in the Contractor submitted Mobilization and

Employee Phase-In Plan.

5.3.9 In the event an employee voluntarily leaves their position or is removed for acts that disrupt good order and discipline or violate applicable laws, regulations, orders, instructions, policies or directives, or is directed to remove and replace Contractor personnel who jeopardize or interfere with mission accomplishment or who fail to comply with or violate applicable requirements of this contract prior to serving six months in Iraq, the Contractor shall not receive reimbursement for their de-mobilization nor for the mobilization of the replacement employee.

5.3.10 Work Assignment. The Contractor must take direction only from the KO/COR, not any other United States Government (USG) personnel.

5. 4 CONTRACTOR REPORTS AND DELIVERABLES

5.4.1 The Contractor shall submit all reports…