RRB12R004 Attachment 5 FMIS PPQ.doc
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- Attached to
- Financial Management Integrated System (FMIS) Federal contract opportunity
- Solicitation number
- RRB12R004
- Issued by
- Railroad Retirement Board
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RRB12R004 Attachment 5 Past Performance Questionnaire
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CONTRACTOR PAST PERFORMANCE INFORMATION
| Contractor Name and Address (Identify Division) |
| 1. |
Contract Number:
2.
Type of Contract:
3.
Contract Value (Current plus any unexercised options):
| (Please correct the above as needed.) |
| 4. |
Period of Performance (including any option periods):
5.
Annual Transaction Count:
6.
Estimated processing time in seconds:
<2 sec 2-5sec 5-15 sec
>15 sec
7.
Percent of time system is available:
<90% 90%-95% 95%-98% 98%-99% 99%-100% 100%
8.
Agency Information:
System software services include (circle all that apply):
Budget Formulation Budget Execution
Accounts Receivable
Accounts Payable
General Ledger
Procurement
Fixed Assets
Inventory
Other: _____________
When did your agency initially go-live with the system?__________________
What budget formulation tool does your agency use? _______________________________
Is the budget formulation tool provided by your financial systems service provider (circle one):
Yes
No
What financial system(s) did your agency use before migrating to the current hosted system?:______________________________________________
How many FTEs work in the agency?_______________
How many FTEs have data entry access in the financial system?_______________
How many Treasury Symbols does your agency manage?______________
Does you agency manage Trust Funds? (circle one):
9.
Hosting and Application Services include (circle all that apply):
Hosting
Application Management
Transaction Processing
Report Preparation
Other: __________
10. Did your agency receive a clean audit opinion in the first year of system conversion (circle one)?
Did your agency receive a clean audit opinion in the most recent year (circle one)?
11.
Ratings. Summarize contractor performance and circle or type in the number below that corresponds to the performance rating for each category and answer the related questions. The following attachment explains the rating scale.
| Program Management |
| 1 |
ADVANCE \d2Who was the Project Manager for the agency’s implementation?_________________________ Comments:
| Quality of Service |
| 1 |
ADVANCE \d2 Comments:
| Implementation and Migration |
| 1 |
ADVANCE \d2Did the agency encounter any problems during the data migration phase?_____________________________
Does the service provider operate a data warehouse to maintain your agency’s legacy data? Yes
No
Did the service provider make any system enhancements or customizations to meet your agency’s needs during the implementation or after implementation? What enhancements were made and what was your agency’s satisfaction with the enhancements?___________________________________________________
Comments:
| Hosting and Application Services |
| 1 |
ADVANCE \d2Have your agency’s users experienced any system slowness during peak work hours or during high activity periods in the year, such as fiscal year end?_____________________________________________________
Comments:
| Key Personnel |
| 1 |
Comments:
| Timeliness |
| 1 |
Did the service provider meet all implementation milestones in the baseline project plan? If not, did missed milestones impact project objectives and/or the system go-live date? ________________________________
Comments:
| Cost Control |
| 1 |
What were the total implementation costs incurred?______________________
Has your agency experienced any pricing increases in either the implementation or O&M phases?__________
Comments:
| Customer Service |
| 1 |
Has your agency experienced any issues with the service provider’s help desk?_________________________
Comments:
Rating Criteria
| 1 - Unsatisfactory |
| Fails to meet performance or capability standards. Nonconformance jeopardizes the achievement of contract goals. |
| 2 – Poor |
| Demonstrates shallow understanding of migration and services and only marginally meets performance or capability standards necessary for minimal but acceptable contract performance. |
| 3 – Fair |
| Demonstrates acceptable understanding of migration and services required and meets performance or capability standards. However, demonstrates few or no strengths that benefit the Government. |
| 4 – Good |
| Demonstrates good understanding of migration and services required and exceeds performance or capability standards. Demonstrates one or more strengths that will benefit the Government. |
| 5 – Excellent |
| Demonstrates excellent understanding of migration and services and significantly exceeds performance or capability standards. Demonstrates exceptional strengths that significantly benefit the Government. |
Evaluated by:
Agency/Organization _________________ Date ____________
(In accordance with the Federal Acquisition Streamlining Act, the following information will not be released to the contractor.)
Name and Title ________________________________________ Telephone number ____________________ Signature ____________________________________________ E-mail address _______________________
Contractor Performance Evaluation Instructions for Completing Contractor Past Performance Questionnaire Based on the rating area elements presented below and the rating guidelines on the back of this sheet, please evaluate contractor performance in each of the rating areas. On the “Contractor Past Performance Questionnaire” form, circle (or type in the “Comments:” area) the rating from 1 to 5 that most closely matches your evaluation of the contractor’s performance. Please add written comments for each rating. If you wish, you may attach additional comments or information. We would also appreciate your answers to the specific questions, if any, on the back of the form. Please return the form to the address indicated at the end of this document. Thank you for your time and your cooperation.
The U.S. Railroad Retirement Board will use the information from this form to evaluate offerors competing for contract awards. We may release the information from this form to the contractor during negotiations or debriefings. If we release information from this form, we will not release your name to the contractor.
Elements within Each Rating Area Program Management Effective management and use of management plans: ex. communication/risk management, transition planning, and change management
Meets performance metrics as defined by quality assurance tools such as a Quality Assurance Surveillance Plan and/or Service Level Agreements Effective management and selection of subcontractors Comprehensive training and training materials
Quality of Product or Service Service complies with all Federal guidelines and laws
Service complies with all contract requirements
Technical excellence
Accuracy of reports User friendly software
Successful integration to customer required systems Implementation and Migration Effective performance measurement techniques, ex. Earned Value Management (EVM) Implementation and migration came within schedule and within budget Deliverables submitted on time and with few to no errors Hosting and Application Services Effective hosting, operations and maintenance
System capacity and scalability
System availability and reliability
Software patches/upgrades/enhancements
Clearly defined and effective problem resolution plan Effective Help Desk support
- Effective sustainment and recovery of total system functionality plan
Key Personnel
Professional and experienced personnel for both implementation and post implementation services
Team includes personnel with a variety of relevant certifications and past experiences
Minimal staff turnover
Maintains high employee morale
Reasonable/cooperative behavior
Business-like concern for the customer’s interests
Resolves disagreements without being unnecessarily litigious
Timeliness of Performance
Meets interim milestones
Reliable
Stays on schedule despite problems
Responsive to technical direction
Completes work on time, including wrap-up and contract administration
No liquidated damages assessed
Cost Control Within budget
Current, accurate and complete billings
Costs properly allocated
Unallowable costs not billed
Relationship of negotiated costs to actual
Cost efficiencies Customer Service
Team approach with the customer
Satisfaction of end users with the contractor’s service
Positive customer feedback Please return this form to the following address:
U.S. Railroad Retirement Board
Contracts and Acquisitions Management
884 N. Rush Street
Chicago, IL 60611
Or e-mail to: Elizabeth.Kelly@rrb.gov
Attn: Elizabeth Kelly
SOURCE SELECTION INFORMATION—SEE FAR 3.104
Information entered on this form will be used in source selection decisions and is protected under subsection 3.104 of the Federal Acquisition Regulation. Do not disclose information entered on this form to the contractor or to any other person except as authorized by the U.S. Railroad Retirement Board contracting officer.
U.S. Railroad Retirement Board
RRB12R004 FMIS Attachment 5
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