Devens_-_SOW.pdf

STATEMENT OF WORK

AMBULANCE SERVICES

Federal Medical Center Devens Federal Bureau of Prisons

42 Patton Rd.

Ayer, MA 01432

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SECTION

A.1.1

A.1.2

A.1.3

A.2.1

A.2.2

A.2.3

A.3.1

A.3.2

STATEMENT OF WORK

Table of Contents

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PAGE

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A.I.I Description of Services

STATEMENT OF WORK

AMBULANCE SERVICES

The Federal Medical Center located in Ayer, MA, intends to make a single award to a responsible entity for the provision of 24-hour emergency Basic Life Support (BLS) and emergency Advance Life Support (ALS) ambulance services. These ambulance services shall be utilized exclusively for the inmates incarcerated at the Federal Medical Center Devens (FMC) located in Ayer, Massachusetts, 42 Patton Road, Devens, Massachusetts, 01432. Services shall include all supplies, equipment, staffing, licensing, and expertise; as outlined in DHH 105 CMR 107.455, 105 CMR 170.460, and 105 CMR 170.305(c). These services are required due to the lack of available internal resources with the Bureau of Prisons' and/or any other mandatory agreement. FMC Devens is an administrative prison housing approximately 1160 male offenders who require specialized, long-term medical or mental healthcare. FMC Devens also administers a satellite camp which currently houses approximately 124 minimum security male inmates. Additional information regarding FMC Devens and the Bureau of Prison (BOP) may be located at www.bop.gov.

A.1.2 Place of Performance

The vendor will be responsible for transporting inmates to various locations as required by FMC Devens. Most services are expected to occur, but are not limited to the following:

Transport inmates from the Federal Medical Center (FMC) located at 42 Patton Road, Devens, Massachusetts to the University of Massachusetts Medical Center located at 119 Belmont Street, Worcester, MA. Further, transportation will comprise of affiliated UMass hospital(s) to include but are not limited to the Health Alliance Hospital - 60 Hospital Road, Leominster, MA, Vibra Healthcare - 111 Huntoon Memorial Highway, Rochdale, MA., Nashoba Valley Medical Center- 200 Groton Road, Ayer, MA., and/or Beth Israel Deaconess Medical Center - 330 Brookline Ave, Boston, MA. The contractor will agree to transport inmates to the destination requested by the FMC regardless if another hospital is a shorter distance from the Federal Medical Center.

A.1.3 Special Qualifications Required

The contractor must hold and retain a current state license that permits the vendor to operate a Basic Life Support and Emergency Advance Life Support Ambulance Service in the State of Massachusetts. The award of the contract action will be contingent on the approval of the Devens Fire Department in order to add the contractor to the zone plan.

The contractor shall meet the requirements of Federal, State, and City codes regulating the operations of this type of service. The vendor will be responsible for maintaining full compliance with all standards and regulations designated by the DHH 105 CMR 1 70.305 (c). These requirements are in regards to staffing a Paramedic-level ambulance with a Paramedic and EMT-Intermediate (Paramedic-Intermediate), a paramedic and Advanced

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EMT (Paramedic-Advanced), or Paramedic and EMT-Basic (Paramedic Basic) configuration. All Class I and II ambulance vehicles must meet at least the minimum requirements identified with the United States General Services Administration's Federal Specification for the Star of Life Ambulance, KKK-A-1822F.

The contractor must be able to perform and meet all requirements identified by ensuring the ambulance service has the necessary equipment and personnel to furnish services in the volume required by this contract.

EMT(s) and ACLS staff providing emergency services on any ambulance serving the facility must be able to perform all required duties in accordance with regulations governing the institution. It is the contractor's responsibility to ensure their employees are properly trained and are provided updated training regarding changes or updates in all Statewide Treatment Protocols, service policy, and procedures. This includes but is not limited to utilizing all equipment that is required to perform within the basis of this contract.

The contractor must be certified, licensed, or otherwise officially recognized as required by the local, state, regional government, or public entity where the emergency ambulance service is operated or by which it is governed. A copy of the license and/or certification must be furnished to the Contracting Officer. The contractor must be insured and will be required to provide insurance certificates to FMC Devens. All personnel must have the appropriate educational experience in those areas of medicine that are commensurate with the medical transport service. The contractor must have the mechanisms to provide the appropriate care required for inmates who are being transported in a safe and secure manner. This includes providing medical supplies and equipment consistent with the scope of care. Medical transport personnel shall ensure that all medical equipment/supplies are in working order. The Government expects the contractor to perform at the acceptable levels throughout the life of the contract. The Government will periodically evaluate the Contractor's performance by appointing a Contracting Officer's Representative (COR) to monitor performance to ensure services are received in an adequate manner. The contractor must be registered in the System for Award Management (SAM) with the status to accept all awards.

A.2.1 Institution Security

The ambulance will enter through the Rear Gate at FMC Devens. The Government reserves the right to inspect any ambulance used to provide services under this contract and reject equipment; without advance notification. The ambulance will be escorted to the designated dock area in order to collect and transport the inmate to the designated medical facility. At all times the contractor must allow and make space available in the ambulance for a FMC Devens staff member to ride along with the inmate in order to maintain constant supervision in accordance with institutional policy. Furthermore, a Government Vehicle with a FMC Devens armed or unarmed staff member will travel directly behind the ambulance. The contractor must follow all security procedures as mandated by FMC Devens and the Federal Bureau of Prisons' institutional security policies.

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A.2.2 Schedule

The contractor will be responsible for provide the safe and secure transportation of inmates by means of either BLS or ALS ambulance services in order to transport medically impaired prisoners, of various security levels, that are escorted by BOP staff to and from designated medical facilities. Services may be required at unexpected times to include weekends, Federal holidays, and during non-normal hours. The dates and times of services will be rendered on an as needed basis as determined by FMC Devens' medical staff. The contractor will provide services within fifteen (15) minutes following a telephone ordered being placed by FMC Devens' staff. Services must be available 24 hours a day, seven days a week, and 52 weeks a year. FMC Devens is a Care Level IV facility which may result in the fluctuation of ambulance services that is needed in order to properly care for the inmate population in accordance with the institutional mission. The contractor must have the ability to transport several inmates throughout the course of the day as there is no predicate forecast available to estimate the need of this service. There may be instances where more than one ambulance will be required at one time. The contractor shall be responsible for responsiveness, adherence to all service requests, technical quality of work, and commitment to customer satisfaction. The contractor shall ensure all personnel will respect and maintain the basic rights of the inmate population receiving services.

A.2.3 Equipment/Supplies

The contractor will be responsible for furnishing all supplies necessary for the vendor to provide the required services that is needed by the institution. The inmate may be secured on a government owned back board prior to the contractor's arrival. In such cases, the contractor must leave a back board to replace the Government owned back board. This can be described as a one-for-one agreement. Unless specifically identified as Government furnished property (i.e. restraints, handcuffs, etc.), the contractor shall supply all necessary requirements to perform the services listed in the SOW. Equipment and supplies can include, but are not limited to: paramedics, drivers, ambulances, supplies for ambulances, stretchers, etc.

A3.1 Scope of Services

The Contractor shall provide Basic Life Support and Emergency Advance Life Support ambulance services on an as needed basis for the inmate population at FMC Devens.

These services will be required to include all necessary supplies, equipment, staff, licensing, and expertise.

The scopes of services include but are not limited to:

• The normal volume of trips typically consists of 1 or 2 ambulance services per day.

However, due to the nature of the FMC, a situation may occur requiring numerous emergency services to be performed. Therefore, it is recommended the contractor develop a contingency plan in the event of an occurrence of a catastrophic incident.

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The contractor will be expected to provide services equivalent to the increase in volume related to providing additional transportation of the inmate population.

• Services that are performed under the terms of this contract include pick up or drop off of an inmate. The trip will be considered complete when the inmate is delivered by ambulance with ambulance personnel to the admitting/evaluation unit, a specified ward or unit, or to the location specified at the time the trip is ordered.

A.3.2 :Management

Orders for services will be made by telephone by Federal Medical Center Devens staff. If attempts to use the primary number fail, the secondary number provided by the Contractor shall be attempted. Contract services will be billed on a monthly invoice. Payment for services will be through Electronic Funding Transfer (EFT). All banking information must be submitted by the contractor.

The Contractor will furnish a BLS/ ALS ambulance within 15 minutes after receiving an order for services. Fixed pricing will be negotiated and agreed upon prior to award of contract. The contractor will supply individual run sheets with the itemized bill for service provided to the FMC Devens.

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