Solicitation Attach C. Laundry Services SOW .pdf

Healthcare Linen Rental and Laundering Services

2. STATEMENT OF WORK:

The Contractor shall provide qualified personnel, supplies, materials and equipment necessary to provide Healthcare Linen Rental and Laundering Services in accordance with the linen requirements listed below, as may be required to meet the needs of the Indian Health Service (IHS), Phoenix Indian Medical Center (PIMC), located at 4212 North 16th Street, Phoenix, Arizona. Delivery hereunder shall be five

(5) days per week, Sunday through Thursday, between 3:00 PM and 4:00 PM. The Contractor shall within twenty (20) calendar days or less after receipt of notice of award of contract, furnish the initial inventory of linen.

Linen Rental Services – All items shall be laundered in accordance with the Standards as established by the American Institute of Laundering and the Joint Commission on the Accreditation of HealthCare Organization. The performance specifications include, but are not limited to the following:

A. Laundry sorting areas shall be separate from processing and packing areas.

B. Special controls shall be used in the transportation of linen to ensure delivery of contamination free linen to the hospital and storage areas.

1. Clean linen shall be wrapped in impervious bags or similar protection at the processing site and shall remain wrapped until it is ready for use;

2. Laundry carts for transportation between the hospital and the laundry shall be provided by the contractor. All carts used for pickup and delivery of linen to the hospital shall be cleaned with a germicide prior to transporting clean linen. Separate containers shall be used for transporting clean and soiled linen within the contractor’s facility. Carts must be designed to remove heavy bundles from the bottom of each cart, such as a spring board at the bottom to avoid injury;

3. All vehicles used to transport soiled linen to the laundry shall be thoroughly cleaned using a germicide before being used to transport each load of clean linen to the hospital.

C. All flat work such as spreads, aprons, sheets, pillowcases lab coats, scrub suits, warm-up jackets and operating gowns shall be laundered and suitably ironed. Lab coats shall be placed on hangers.

D. All linen and garments shall be inspected by the Contractor at the laundry site; the linen shall be inspected by the Contractor at the laundry site; the linen shall be dry, free from spots, stains, holes, rips, lint, hair and other foreign matter. Any items delivered as clean, which are found to be unserviceable shall be returned to the contractor, who shall issue full rental credit for each item. Five per-cent (5%) will be an acceptable level on rejects by counts of each item such as the green hand towels.

E. Quality of work, for laundering shall be accomplished in accordance with accepted standards of the American Institute of Laundering and the Joint commission on Accreditation of Healthcare Organizations (JCAHO) and the satisfaction of the Government. Determination of compliance with standards shall be made by the Government prior to award.

F. Management of laundry plant facilities and linen services must be in compliance with the Joint Commission Accreditation of Healthcare Organizations, Occupation safety and Health Administration, and all other federal, state, and local regulations relating to hospital services.

G. Color of bedspreads/blankets is to be determined by mutual agreement between the contractor and the Government.

H. All new linen items including mop heads shall be laundered before being delivered to the hospital, (free of lint).

I. Provide hypoallergenic linen for patients with allergies by rinsing all linen items such as, two sheets, one pillow case, and patient gown of each patient as requested.

3. PACKING:

Shall be in accordance with JCAHO and Federal regulations

A. Clean linen shall be wrapped in impervious bags or similar protection at the processing site and shall remain wrapped until it is ready for use.

B. Linen shall be delivered to the hospital linen room presorted by size and type of item and packaged in bundles of uniform count. Count in each package to be determined by mutual agreement between the Contractor and the government. A production sheet shall accompany each delivery ticket with the current date. It also should indicate any shortage or changes. The number of items listed shall be accurate upon delivery. Heavy items, such as sheets, shall be bundled by tens. All light items shall be bundled by twenties.

4. INSPECTION:

Inspection of delivery items shall be made the Housekeeping Linen Department upon each delivery.

Prior to award and periodically during the term of the contract, the Contractor’s plant shall be available for inspection by representatives of the US Indian Health Service. The Contractor’s equipment and facilities must comply to JCAHO standards for the satisfactory performance of the services to be required under this contract. Such equipment and facility shall be subject to inspection by the Contracting Officer or his/her designee.

The articles furnished by the Contractor shall be inspected to determine that they meet the requirements of the contract and other necessary standards. The quality of articles furnished hereunder must be maintained. Articles showing permanent stains or signs of wear, fraying, tears, etc., must be withdrawn and new material supplies at no additional cost to the Government. If the Government is at fault in mishandling linen articles furnished by the Contract, due theft, losses or damaged line, the Government will reimburse up to 50% for replacement costs on linen articles.

5. PERIOD OF PERFORMANCE:

Performance under this contract shall be from Jan 1, 2022 to Dec 31, 2027

6. PRICE SCHEDULE:

Contractor shall propose a detailed list of services and supplies to be purchased for this requirement.

Contractor shall also include a brochure with color linen selection and service specifications of the proposed services to be used for this requirement. PIMC anticipates roughly 475,000 LBS of usage annually.

7. WARRANTIES:

Contractor shall submit information on any linen warranties and coverage.

8. DELIVERY:

The Contractor shall within twenty (20) calendar days or less after receipt of notice of award of contract, furnish the initial inventory of linen.

Delivery of clean linen and pick-up of soiled linen shall be accomplished five times per week; Sunday through Thursday. Hours of delivery and pick-up shall be between 3:00 PM and 4:00 PM.

9. SITE LOCATION:

Phoenix Indian Medical Center 4212 North 16th Street Linen Laundry Room Phoenix, AZ 85016

10. HHS GREEN PURCHASING PROGRAM:

E.O. 13423 and E.O. 13514 require that federal agencies expand their waste prevention and recycling programs and implement affirmative procurement programs to procure environmentally preferable products and services.

11. PROJECT OFFICER:

Charles Arthur, Lead Supply Technician, PIMC is hereby designated as the Project Officer to monitor the performance of this Commercial Purchase Order on behalf of the Government. He can be reached at Telephone No. (602)-263-1200, Ext. 1354, or at E-mail address: Charles.Arthur@ihs.gov.

12. PROJECT OFFICER AUTHORITY:

1. The Contracting Officer shall designate the Project Officer representing the Government for the purpose of this contract in writing. Such designation will set forth the duties specifically delegated in regard to the performance of this contract. A copy of the designation will be provided to the contractor.

2. The major responsibility of the Project Officer is to ensure Contractor accountability, monitor contract performance, and assist the Contractor in the resolution of program problems encountered during the performance of this contract.

3. The Project Officer shall be responsible for:

a) Monitoring the Contractor’s technical progress, including the surveillance and assignment of performance and recommending to the contracting Officer changes in requirements; b) Interpreting Statement of Work;

c) Performing technical evaluation as required;

d) Performing technical inspection and acceptance required by the contract;

e) Assisting the contractor in the resolution of technical problems encountered during performance.

9Healthcare Linen Rental and Laundering Services

13. METHOD OF PAYMENT/INVOICE SUBMISSION:

a) Payment shall be made in ARREARS;

b) Electronic Funds Transfer (EFT) shall be utilized as method for processing payment;

c) Upon receipt of the Contractor’s properly prepared invoice, the Point of Contact is responsible for certifying the invoice for acceptance of service and contacting a UFMS receiver to request a receiving receipt.

d) Improperly prepared invoices will be returned to the Contractor resulting in delayed payment. The following shall constitute as a “properly” prepared invoice

Invoice Date;

Purchase Oder Number;

Contractor Name (as Identified in the Contract), Address and Telephone Number Contractor’s Tax Identification Number (TIN Number) Fee schedule of line items, description, quantity, unit of price and extended total per line item;

Total amount of invoice.

Original invoice shall be submitted to:

Phoenix Indian Medical Center Attn: Financial Management Branch

4212 North 16th Street Phoenix, AZ 85016

Phone: 602-248-4183 Fax: 602-248-4185

Final payment, constituting the entire unpaid balance of the Purchase Order price, shall be made to the vendor when work has been completed.

9. RECEIVING:

The Receiving Official shall be processed electronically through the United Financial Management System (UFMS).

10. ARIZONA STATE TAXES:

The Department of Health and Human Services, Phoenix Indian Medical Center, is Tax Exempt under A.R.S.42-5063(C)(3)(a), A.R.S.42-5067(B)(1), A.R.S.42-5065(B)(2)(a), A.R.S.42-5066(B)(3) (a), A.R.S.42-5074(B)(8), A.R.S.42-5071(B)(2)(a), A.R.S.42-5061(A)(25)(a), and A.R.S.42- 5159(A)(13)(a),(b),(c), State of Arizona Department of Revenue. (Copy of Certificate available upon request).

10Healthcare Linen Rental and Laundering Services

Contractor is responsible for determining and paying all required taxes. The final quotation amount shall include all applicable taxes.

Award amount shall not be adjusted due to failure of the offeror to include taxes into the quotation.

11. CONTRACT ADMINISTRATOR:

Shawnta Butler Ignacio Contract Specialist Acquisitions, Phoenix Area Office 40 N Central Ave Phoenix, AZ 85004 Phone: (602) 364-5020

Date: 03/31/2021 Linen Products Used at PIMC

ITEM ACTIVE DESCRIPTION UNIT MEASURE

1 900001 Y APRON, BIB WHITE, 20 EACH PER BU EA 1

2 900036 Y BLANKET, BABY, 20 EACH PER EA 1

3 900303 Y BLANKET, BATH, 10 EACH PER EA 1

4 900044 Y CLOTH, CLEANING BG 1

5 900451 Y COAT, LAB, RENTAL EA 1

6 900083 Y GOWN, GOLD, IV SNAP, 10XL, BL/5 EA 1

7 900324 Y GOWN, GREEN, IV SNAP, 10 PER EA 1

8 900117 Y GOWN, MOTHERS, 5 EACH PER EA 1

9 900109 Y GOWN, PED IV LG, 5 PER BUNDLE BL 5

10 900095 Y GOWN, PED IV MED, 5 PER BUNDLE BL 5

11 900087 Y GOWN, PED IV SM, 5 PER BUNDLE BL 5

12 900150 Y GOWN, WRAP-AROUND, 3XL, BLUE, EA 1

13 900494 Y JACKET, UNISEX TEAL LG, 10 EACH EA 1

14 900502 Y JACKET, UNISEX TEAL, 2XL EA 1

15 900923 Y MAT, FLOOR, 3' X 10' EA 1

16 900907 Y MAT, FLOOR, 3' X 5' EA 1

17 900915 Y MAT, FLOOR, 4' X 6' EA 1

18 900125 Y MOP, WET 16OZ, 15 EACH PER BL 15

19 900133 Y MOP, WET 24OZ, 15 PER BUNDLE BL 15

20 900931 Y PACK, NON ALLERGIC, PK 1

21 900206 Y PANT, PJ ADULT OVERSIZE, 5 PER EA 1

22 900192 Y PANT, PJ ADULT XL, 5 PER BUNDLE EA 1

23 900184 Y PANT, PJ PED LG, 5 PER BUNDLE BL 5

24 900176 Y PANT, PJ PED MED, 5 PER BUNDLE BL 5

25 900613 Y PANT, UNISEX TEAL 4XL, 10 EACH EA 1

26 900621 Y PANT, UNISEX TEAL 5XL, 5 EACH EA 1

27 900648 Y PANT, UNISEX TEAL 6XL EA 1

28 900575 Y PANT, UNISEX TEAL LG, 10 EACH EA 1

29 900567 Y PANT, UNISEX TEAL MED, 10 EACH EA 1

30 900559 Y PANT, UNISEX TEAL SM, 10 EACH EA 1

31 900583 Y PANT, UNISEX TEAL XL, 10 EACH EA 1

32 900532 Y PANT, UNISEX TEAL XS, 10 PER EA 1

33 900591 Y PANT, UNISEX TEAL XXL, 10 EACH EA 1

34 900605 Y PANT, UNISEX TEAL XXXL, 10 EACH EA 1

35 900168 Y PANT,PJ PED SM, 5 PER BUNDLE BL 5

36 900362 Y PILLOWCASE, 25 EACH PER BUNDLE EA 1

37 900249 Y ROBE, BATH, 5 EACH PER BUNDLE EA 1

38 900397 Y SHEET, BED, 10 EACH PER BUNDLE EA 1

39 900419 Y SHEET, DRAW, 10 EACH PER BUNDLE EA 1

40 900389 Y SHEET, FITTED KNIT, 5/EA EA 1

41 900257 Y SHIRT, BABY NWBN, 25 EACH PER BL 25

42 900265 Y SHIRT, BABY PED, 25 EACH PER BL 25

43 900745 Y SHIRT, UNISEX TEAL 4XL, 5 EACH EA 1

44 900753 Y SHIRT, UNISEX TEAL 5XL, 5 EACH EA 1

45 900761 Y SHIRT, UNISEX TEAL 6XL EA 1

Date: 03/31/2021 Linen Products Used at PIMC

ITEM ACTIVE DESCRIPTION UNIT MEASURE

46 900699 Y SHIRT, UNISEX TEAL LG, 10 EACH EA 1

47 900672 Y SHIRT, UNISEX TEAL MED, 10 EACH EA 1

48 900664 Y SHIRT, UNISEX TEAL SM, 10 EACH EA 1

49 900702 Y SHIRT, UNISEX TEAL XL, 10 EACH EA 1

50 900656 Y SHIRT, UNISEX TEAL XS, 10 EACH EA 1

51 900729 Y SHIRT, UNISEX TEAL XXL, 10 EACH EA 1

52 900737 Y SHIRT, UNISEX TEAL XXXL, 5 EA 1

53 900427 Y SPREAD, BLUE CF, 3 EACH PER EA 1

54 900273 Y TOWEL, BARMOP, 50 EACH PER EA 1

55 900435 Y TOWEL, BATH, 10 EACH PER BUNDLE EA 1

56 900281 Y TOWEL, HAND, 10 EACH PER BUNDLE EA 1

57 900443 Y WASHCLOTH, 50 EACH PER BUNDLE EA 1

Healthcare Linen Rental and Laundering Services