RFQ 123A9422Q0001 SOW.pdf

ATTACHMENT A: RFQ123A9422Q0001

STATEMENT OF WORK

US Department of Agriculture (USDA)

Contents Project General Information

1.0 Scope of Work

2.0 Background

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Government Furnished

5.0 Deliverables / Schedule

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Data Rights

10.0 Section 508 – Electronic and Information Technology Standards

Project Statement of Work for Maintenance Agreement

General Information

1.0 Scope of Work

The contractor shall furnish all labor, parts, software upgrades, and materials to perform a preventative maintenance service on Waters LC/MS/MS systems located at USDA, FSIS, OPHS, Eastern Laboratory (EL), 950 College Station Road, Athens, GA 30605. The maintenance contract shall also include any service calls that need to be made on the equipment listed.

NOTE: Limited changes could be made each year to the listing of equipment that needs to be maintained. If changes need to occur, the Government will contact the contractor and discuss pricing for the new equipment. In addition, some pieces of equipment may be removed from the list each year depending on whether they are obsolete or no longer in use.

2.0 Background

The FSIS is a public health regulatory agency of the United States Department of Agriculture (USDA) that protects consumers by ensuring meat, poultry, and egg products are safe, wholesome, and accurately labeled. As part of the FSIS, EL is a regulatory laboratory responsible for analyzing meat, poultry, egg products, and Siluriform to ensure they are free of adulteration. The EL is located at 950 College Station Road, Athens, GA.

The National Residue Program (NRP) is a program developed by FSIS and implemented by OPHS in support of our public health function as it is related to chemical residues. The NRP has domestic and import sampling plans, which generate nationwide data to document prevalence estimates of food contaminants. The NRP also supports enforcement regulatory work and select exploratory projects.

Contractor Requirements

3.0 Technical Requirements / Tasks

1.The contractor shall perform preventative maintenance (PM) once (1) per contractual period. The contractor shall provide a tentative preventive maintenance schedule to the COTR within fifteen (15) days after contract award. Work performed shall include, but not be limited to, no more than three (3) instances of local moves of equipment done within the building annually (an instance may require more than one (1) piece of equipment be moved), recertification of equipment once the local move is complete, update training, both onsite and offsite consultation, cleaning, adjusting, aligning of each electronic and mechanical component, replacing parts where needed to maintain the instrument in good operating condition. Local moves can include moving the instrument to another room or floor within the building located at 950 College Station Rd, Athens, GA. All preventive maintenance must be documented, and the documentation must be provided to the COTR prior to leaving the site unless alternate arrangements have been made with COTR.

2. The contractor shall perform PM on the following instruments and their attached components:

Instrument Components ILN Acquity-Ultra Performance LC/MS/MS

ILN:7366

UPLC Sample Manager 7866 UPLC Binary Solution Manager 7885 TQD-Triple Quad Detector 7366 MassLynx Software V4.2 SCN989 Rough pump

XEVO TQD LC/MS/MS

ILN:7541

UPLC Sample Manager FTN 7887 UPLC Binary Solvent Manager TQD-Triple Quad Detector 8006

Thermostatted Column Compartment Rough pump 8005 MassLynx Software version V4.2 SCN985 8007

XEVO TQS-micro LC/MS/MS

ILN:8350

TQ-S Micro Detector ILN:8350 Thermostatted Column Compartment 8351 UPLC Sample Manager 8352 UPLC Binary Solvent Manager, 8353 Rough pump MS6JA01612 740002548 - MassLynx Software 1 Year Plan V4.1 SCN945 SCN960

(a) Hours of Service:

Maintenance/repair services shall be provided during normal working hours, 8:00am to 6:00pm CST, Monday through Friday, excluding Federal Holidays. After hours and weekend support shall be provided at no extra cost.

(b) Unless otherwise stated, on-site response time will not be longer than 48-hours after a service call has been authorized. A representative may ask the analyst to try several troubleshooting techniques before opening a service call.

The maximum telephone troubleshooting time is one full working day. On-site service calls and travel times are unlimited. On-site call maintenance to include all labor, travel and replacement parts that are not considered consumables. If the required part is not in stock or available, a representative will place an order with the supplier and authorize next business day delivery. Repairs shall be made in accordance with manufacturer specifications.

(c) The COTR will act, on-site, as the technical point of contact for the Government, initiate service calls, and perform acceptance of equipment after maintenance and repairs. The COTR’s authority is limited to technical issues and he/she is not authorized to make contractual decisions. The authority to resolve monetary issues and contractual interpretation is the responsibility of the Contracting Officer.

(d) The contractor will guarantee only Waters trained and certified employees, sub- contractors, agents, or other authorized labor of the contractor are to perform work on the equipment listed in this Statement of Work. The contractor shall demonstrate said training and certification by providing a recent (within 1 year) copy of training and/or certification documentation to the COTR prior to commencing work. The COTR may reject employees, subcontractors, agents, or other authorized labor of the contractor if they do not meet the training or certification documentation requirements

(e) Parts and materials used for repairs/maintenance shall be new and meet manufacturer specifications. The contractor shall maintain an adequate inventory of spare parts to accommodate the repair of equipment within time limits specified in paragraph 4 above. The contractor shall pay charges to ship replacement or repaired equipment to the customer. The contractor shall also pay shipping charges for the return of equipment to the contractor.

(f) The equipment shall be fully operational according to laboratory methodology and serviceable after completion of maintenance and repairs. Prior to leaving the area, the contractor shall demonstrate to the COTR or designated representative that the equipment is operational. The COTR or designated representative will certify the equipment is performing satisfactorily.

(g) The contractor will support any equipment listed in the solicitation that becomes legacy equipment and out-of-support instruments on a best effort basis.

Security Requirements:

The contractor shall provide the COTR with information on the names of all employees who will require access to the facility to perform work on equipment, including approximate dates and time of arrival. This should be provided at least

24 hours in advance of work being performed. All employees provided by contractor must have valid picture identification before being allowed onto the Midwestern Laboratory premises.

4.0 Government Furnished

List any government-furnished support, data, property or facilities. Describe government responsibility for reviewing and approving reports and final products generated under the contract. If the contractor will require access to government facilities, identify the facility location and specific area. Identify any federal holidays or other times when access may be restricted.

Government Furnished Information or Other Resources: None

LEGAL HOLIDAYS (JUN 2021)

(a) The Federal Government observes the following days as holidays:

New Year’s Day January 1st* Martin Luther King’s Birthday Third Monday in January Presidents’ Day Third Monday in February Memorial Day Last Monday in May Juneteenth June 19* Independence Day July 4th* Labor Day First Monday in September Columbus Day Second Monday in October Veterans’ Day November 11th* Thanksgiving Day Fourth Thursday in November Christmas Day December 25th*

*If the date falls on a Saturday, the Government holiday is the preceding Friday. If the date falls on a Sunday, the Government holiday is the following Monday.

(b) In addition to the days designated above as holidays, the Government may observe additional days in accordance with 5 USC 6103.

5.0 Deliverables / Schedule

Item Deliverable Name / Item Title Due Date No. of Copies

Format Addressee

1 The contractor shall provide on-site call maintenance to include all labor, travel, and replacement parts (excluding expendable operating supplies). Repairs shall be made in accordance with manufacturer specifications.

On-site response – ((48) hours after notification of repair call

NA NA USDA FSIS OPHS Eastern Laboratory Attn: Kathleen Ortega/Sam Zipperer 950 College Station Rd Athens, GA 30605

2 The contractor shall be responsible for assuring repair is accomplished

Within eight

(16) working hours of the onsite service visit.

NA NA USDA FSIS OPHS Eastern Laboratory Attn: Kathleen Ortega/Sam Zipperer

3 The contractor shall provide a tentative preventive maintenance schedule to the COTR within fifteen

(15) days after contract award.

(15) days after contract awarded

3 Email Kathleen.ortega@usda.gov Sam.zipperer@usda.gov

4 The contractor shall perform preventative maintenance (PM) once (1) per contractual period on each instrument

Upon calibration/PM expiration

NA NA USDA FSIS OPHS Eastern Laboratory Attn: Kathleen Ortega/Sam Zipperer mailto:Kathleen.ortega@usda.gov

5 Scheduling of PM services should be coordinated with the COTR or lab representative

(30) days in advance/ prior to PM expiration

NA NA USDA FSIS OPHS Eastern Laboratory Attn: Kathleen Ortega/Sam Zipperer

6 No more than three (3) instances of local moves of equipment done within the building annually and recertification of equipment once the local move is complete, update training, both onsite and offsite consultation, cleaning, adjusting, aligning of each electronic and mechanical component, replacing parts where needed to maintain the instrument in good operating condition

As needed;

upon call

NA NA USDA FSIS OPHS Eastern Laboratory Attn: Kathleen Ortega/Sam Zipperer

7 All preventive maintenance must be documented, and the documentation must be provided to the COTR prior to leaving the site unless alternate arrangements have been made with COTR.

Upon completion of

PM

1 Email/PDF e-document or Report (Hardcopy)

USDA FSIS OPHS Eastern Laboratory Attn: Kathleen Ortega/Sam Zipperer 950 College Station Rd Athens, GA 30605 Kathleen.ortega@usda.gov Sam.zipperer@usda.gov

6.0 Travel

Travel costs of service personnel if the instrument is serviced on-site during one-year warranty should be covered by the service plan.

7.0 Contractor’s Key Personnel

CONTRACTING OFFICER (JAN 2012)

The Contracting Officer (CO) has the overall responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules; issue task orders against the contract;

make final decisions on disputed deductions from contract payments for nonperformance, or unsatisfactory performance; terminate the contract for convenience or default; and issue final decisions regarding contract questions or matters under dispute. However, the CO may delegate certain other responsibilities to the Contracting Officer’s Representative (COR). All delegated duties will be specified in writing by a COR Appointment and Delegation Notice.

DESIGNATION OF CONTRACTING OFFICER’S REPRESENTATIVE (JAN 2012)

The Contracting Officer hereby designates as the Contracting Officer’s Representative (COR):

[TO BE DESIGNATED UPON AWARD]

The COR shall be responsible for administering the performance of work under this contract. In no event, however, will any understanding, agreement, modification, change order, or other matter deviating from the terms of this contract be effective or binding upon the Government unless formalized by proper contractual documents executed by the Contracting Officer prior to completion of the contract.

The Contracting Officer shall be informed as soon as possible of any actions or inactions by the Contractor or the Government which will change the required delivery or completion times stated in the contract, and the contract shall be modified accordingly.

On all matters that pertain to the contract terms, the contractor shall communicate with the Contracting Officer.

Whenever, in the opinion of the Contractor, the COR requests effort outside the scope of the contract, the contractor mailto:Kathleen.ortega@usda.gov shall so advise the COR. If the COR persists and there still exists a disagreement as to proper contractual coverage, the Contracting Officer shall be notified immediately, preferably in writing if time permits. Proceeding with work without proper contractual coverage may result in nonpayment or necessitate submittal of a contract claim.

The COR shall be responsible for initiating the Contractor Performance Assessment Report (CPAR) for awards over the simplified acquisition threshold of $150K to document contractor’s performance during the period of performance 14 days after completion of services or delivery of goods.

8.0 Security Requirements

INFORMATION TECHNOLOGY SYSTEMS SECURITY (SEPT 2013)

The activities covered under by this contract shall require the Contractor’s access to Federal Automated Information System or systems, as well as the implementation of new systems. The Offeror’s proposal must include:

(1) A detailed outline (commensurate with the size and complexity of the Statement of Work) of its present and proposed information technology systems security program. The response must demonstrate that it complies with the security requirements of the SOW, the Federal Information Security Management Act of 2002 (FISMA, Public Law 107-347, 44 U.S.C.

3531-3536); Office of Management and Budget (OMB) Circular A-130, Appendix III “Security of Federal Automated Information Systems” (http://www.whitehouse.gov/omb/circulars_a130_a130appendix_iii) and an acknowledgement of its understanding of the security requirements of the SOW.

(2) A signed copy of the USDA FSIS IT Rules of Behavior shall be included with the Offeror’s proposal.

INFORMATION TECHNOLOGY SYSTEMS SECURITY CONTRACT REQUIREMENTS (JAN 2012)

The contractor shall establish and implement appropriate administrative, technical and physical safeguards to ensure the security and confidentiality of sensitive Government information, data, and/or equipment.

The contractor shall comply with IT systems security and/or privacy specifications set forth in FSIS and USDA directives, policy, and procedures; the Computer Security Act of 1987; Office of Management and Budget (OMB) Circular A-130; and the Federal Information Security Management Act of 2002 (FISMA).

Pursuant to FSIS policy, the contractor shall be responsible for assuring that each contractor employee who requires routine unaccompanied physical access to a Federally-controlled facility and/or unaccompanied access to a Federally-controlled information system, including an FSIS-issued computer, completes Computer Security Awareness training prior to performing any work under this contract.

The contractor is required to maintain a listing of all individuals who have completed Computer Security Awareness training and submit this listing to the COR with a copy to the Contracting Officer within ten (10) calendar days of an individual starting work on this contract.”

9.0 Data Rights

ACCESS TO SENSITIVE INFORMATION (FEB 2007)

(a) As used in this clause, “sensitive information” refers to information that a contractor has developed at private expense, or that the Government has generated that qualifies for an exception to the Freedom of Information Act, which is not currently in the public domain, and which may embody trade secrets or commercial or financial information, and which may be sensitive or privileged.

(b) To assist the U. S. Department of Agriculture (USDA), Food Safety and Inspection Service (FSIS) in accomplishing management activities and administrative functions, the Contractor shall provide the services specified elsewhere in this contract.

(c) If performing this contract entails access to sensitive information, as defined above, the Contractor agrees to -

(1) Utilize any sensitive information coming into its possession only for the purposes of performing the services specified in this contract, and not to improve its own competitive position in another procurement action.

(2) Safeguard sensitive information coming into its possession from unauthorized use and disclosure.

(3) Allow access to sensitive information only to those employees that need it to perform services under this contract.

(4) Preclude access and disclosure of sensitive information to persons and entities outside of the Contractor’s organization.

(5) Train employees who may require access to sensitive information about their obligations to utilize it only to perform the services specified in this contract and to safeguard it from unauthorized use and disclosure.

(6) Obtain a written affirmation from each employee that he/she has received and will comply with training on the authorized uses and mandatory protections of sensitive information needed in performing this contract.

(7) Administer a monitoring process to ensure that employees comply with all reasonable security procedures, report any breaches to the Contracting Officer, and implement any necessary corrective actions.

(d) The nature of the work on this contract may subject the Contractor and its employees to a variety of laws and regulations relating to ethics, conflicts of interest, corruption, and other criminal or civil matters relating to the award and administration of government contracts. Recognizing that this contract establishes a high standard of accountability and trust, the Government will carefully review the Contractor’s performance in relation to the mandates and restrictions found in these laws and regulations. Unauthorized uses or disclosures of sensitive information may result in termination of this contract for default, or in debarment of the Contractor for serious misconduct affecting present responsibility as a government contractor.

(e) The Contractor shall include the substance of this clause, including this paragraph (e); suitably modified to reflect the relationship of the parties, in all subcontracts that may involve access to sensitive information.

10.0 Section 508 – Electronic and Information Technology Standards

508 COMPLIANCE ACCESSIBILITY OF ELECTRONIC AND INFORMATION TECHNOLOGY

(a) This SOW is subject to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by the workforce Investment Act of 1998 (P.L. 105-220). Specifically, subsection 508(a)(1) requires that when the Federal Government procures Electronic and Information Technology (EIT), the EIT must allow Federal employees and individuals of the public with disabilities comparable access to and use of information and data that is provided to Federal employees and individuals of the public without disabilities.

(b) The EIT accessibility standards at 36 CFR Part 1194 were developed by the Architectural and Transportation Barriers Compliance Board ("Access Board") and apply to contracts and task/delivery orders, awarded under indefinite quantity contracts on or after June 25, 2001.

(c) Each Electronic and Information Technology (EIT) product or service furnished under this contract shall comply with the Electronic and Information Technology Accessibility Standards (36 CFR 1194), as specified in the contract, as a minimum. If the Contracting Officer determines any furnished product or service is not in compliance with the contract, the Contracting Officer will promptly inform the Contractor in writing. The Contractor shall, without charge to the Government, repair or replace the non-compliant products or services within the period of time to be specified by the Government in writing. If such repair or replacement is not completed within the time specified, the Government shall have the following recourses:

1. Cancellation of the contract, delivery or task order, purchase or line item without termination liabilities; or

2. In the case of custom Electronic and Information Technology (EIT) being developed by a contractor for the

Government, the Government shall have the right to have any necessary changes made or repairs performed by itself or by another firm for the noncompliant EIT, with the contractor liable for reimbursement to the Government for any expenses incurred thereby.

(d) The contractor must ensure that all EIT products that are less than fully compliant with the accessibility standards are provided pursuant to extensive market research and are the most current compliant products or services available to satisfy the contract requirements.

(e) For every EIT product or service accepted under this contact by the Government that does not comply with 36 CFR 1194, the contractor shall, at the discretion of the Government, make every effort to replace or upgrade it with a compliant equivalent product or service, if commercially available and cost neutral, on either a contract specified refresh cycle for the product or service, or on a contract effective option/renewal date; whichever shall occur first.

Section 508 Compliance for Communications The vendor shall comply with the standards, policies, and procedures below. In the event of conflicts between the referenced documents and this SOW shall take precedence.

Rehabilitation Act, Section 508 Accessibility Standards

1. 29 U.S.C. 794d (Rehabilitation Act as amended)

2. 36 CFR 1194 (508 Standards)

3. www.access-board.gov/sec508/508standards.htm (508 standards)

4. FAR 39.2 (Section 508)

5. USDA Standards, policies and procedures (Section 508) In addition, all contract deliverables are subject to these 508 standards as applicable.

Regardless of format, all Web content or communications materials produced, including text, audio or video - must conform to applicable Section 508 standards to allow federal employees and members of the public with disabilities to access information that is comparable to information provided to persons without disabilities. All contractors (including subcontractors) or consultants responsible for preparing or posting content must comply with applicable Section 508 accessibility standards, and where applicable, http://www.access-board.gov/sec508/508standards.htm%20(508 those set forth in the referenced policy or standards documents above. Remediation of any materials that do not comply with the applicable provisions of 36 CFR Part 1194 as set forth in the SOW shall be the responsibility of the contractor or consultant.

The following Section 508 provisions apply to the content or communications material identified in this SOW:

36 CFR Part 1194.21 a - l 36 CFR Part 1194.22 a - p 36 CFR Part 1194.31 a - f 36 CFR Part 1194.41 a – c The contractor shall provide a completed Section 508 Product Assessment Template and the contractor shall state exactly how proposed EIT deliverable(s) meet or does not meet the applicable standards.

The following Section 508 provisions apply for software development material identified in this SOW, PWS, or TO:

For software development, software applications, and operating systems the Contractor/Developer/Vendor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.21 (a – l) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

a. Information Technology – General Information http://www.ocio.usda.gov/508/index.html#resources

For web-based applications (intranet, internet information and applications, 16 rules), the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.22 (a – p) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

a. Information Technology – General Information http://www.ocio.usda.gov/508/index.html#resources For Telecommunication products the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.23 (a – k) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

a. Information Technology – General Information http://www.ocio.usda.gov/508/index.html#resources

For video and multimedia applications (including training), the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.24 (a – e) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards) http://www.access-board.gov/sec508/508standards.htm http://www.ocio.usda.gov/508/index.html#resources http://www.access-board.gov/sec508/508standards.htm http://www.ocio.usda.gov/508/index.html#resources http://www.access-board.gov/sec508/508standards.htm http://www.ocio.usda.gov/508/index.html#resources http://www.access-board.gov/sec508/508standards.htm

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

a. Information Technology – General Information http://www.ocio.usda.gov/508/index.html#resources

For self-contained, closed products, the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.25 (a – j) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

a. Information Technology – General Information http://www.ocio.usda.gov/508/index.html#resources

For Desktop and portable computers, the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.26(a – d) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

a. Information Technology – General Information http://www.ocio.usda.gov/508/index.html#resources All Electronic Information Technology that is subject to the 36 CFR 1194 standards will have a Section 508 acceptance test and Section 508 will be validated upon acceptance.

All maintenance for Electronic Information Technology that requires upgrades, modifications, installations and purchases will adhere to the Section 508 Standards and 36 CFR 1194.

http://www.ocio.usda.gov/508/index.html#resources http://www.access-board.gov/sec508/508standards.htm http://www.ocio.usda.gov/508/index.html#resources http://www.access-board.gov/sec508/508standards.htm http://www.ocio.usda.gov/508/index.html#resources