RFP-2026-0007 - Security Guard Services Final.pdf

PART 1 - REQUEST FOR PROPOSALS (RFP)

SOLICITATION TITLE: SECURITY GUARD SERVICES

SOLICITATION NO.: RFP-2026-0007

Date Issued: July 10, 2026

Pre-Proposal Conference: July 28, 2026 @ 2:30 PM (CT) Microsoft Teams Meeting Join on your computer or mobile app via:

https://teams.microsoft.com/meet/270885236069611?

p=9N0QUsgkEOWFo0LDT0 Meeting ID: 270 885 236 069 611 Passcode: fq6UR3f9 Or call in (audio only) Conference Number: +1 936-755-1521, 85073462# Conference ID: 850 734 62# (Please mute your phone for the duration of the call)

Pre-Proposal Questions Deadline:

August 3, 2026@ 4:00 PM (CT)

Solicitation Due Date: September 3, 2026@ 4:00 PM (CT)

Solicitation Contact Person:

Roy Korthals roy.korthals@houstontx.gov 832-393-8734

Project Summary: The City of Houston is seeking qualified contractors to provide security guard services at various City departments. The City of Houston (“City”) intends to enter into one (1) contract for an initial term of three (3) years with two (2) one-year renewal options.

NIGP Code: 905-68 M/WBE Goal: 6%

Important Notice About the City’s Early Payment Discount Program: The City’s standard payment term is to pay 30 days after the receipt of invoice or receipt of goods or services, whichever is later, according to the requirements of the Texas Prompt Payment Act (Tx. Gov’t Code, Ch. 2251). However, the City may pay in less than 30 days, at its option, in return for an early payment discount from the vendor.

Jedediah Greenfield, Chief Procurement Officer

Date

Docusign Envelope ID: 148A3171-7A7D-8283-8243-2318F8B439C1

7/6/2026 https://teams.microsoft.com/meet/270885236069611?p=9N0QUsgkEOWFo0LDT0 https://teams.microsoft.com/meet/270885236069611?p=9N0QUsgkEOWFo0LDT0 mailto:roy.korthals@houstontx.gov

PART 2 – GENERAL INFORMATION

1.0 General Information

The City is currently seeking proposals from qualified contractors (hereafter “Proposer” “Contractor” or “Firm”) to provide security services at various City locations. Over the course of the contract term, it is expected that various skills and expertise in security services will be required to be performed at various City locations. The Proposals are solicited for this service for the City in accordance with the specifications, terms and conditions as set forth in this RFP.

The City intends to enter into one (1) contract with the qualified Proposer to assist the City with the aforementioned initiative. The contract term will be for a three (3) year initial term with two (2) one-year options to renew.

2.0 City of Houston Background

The City is the fourth largest City in the United States and is composed of 23 departments with multiple physical locations throughout the geographical boundaries of the City. The City has approximately 23,000 employees with approximately 500 employees involved in the procurement and/or contracting process. Contracts where the City must pay in excess of $100,000 are routed to City Council for approval. The annual volume of contracts and purchase orders issued by the City in the last five years has ranged from 19,000 to 23,000.

3.0 Texas Public Information Act

All information submitted to the City is subject to the provisions of the Texas Public Information Act (TPIA), located in Chapter 552 of the Texas Government Code. Proposers may mark any information submitted, including their financial information, as confidential, trade secret, proprietary, or any other designation of choice. The City will notify any proposer should their information be requested under the TPIA and proposers will have an opportunity to assert their own arguments to the Texas Attorney General as to why their information should be excepted from public disclosure.

4.0 Solicitation Schedule

Listed below are the important dates for this RFP.

EVENT DATE

RFP Issuance July 10, 2026

Pre-Proposal Conference July 28, 2026 Deadline for Questions August 3, 2026 Solicitation Due Date September 3, 2026 Notification of Intent to Award (estimated) November 2, 2026 Council Agenda Date (estimated) January 13 2027 Contract Start Date (estimated) January 26, 2027

PART 3 – SCOPE OF WORK

1.0 PURPOSE

The purpose of this RFP is to solicit the interest of the private sector for providing the City with security guard services. As part of the work, the Contractor shall provide and supervise security guards for all shifts and sites for which security guards are required by this Contract or requested by the City and shall make best efforts to assign security guards consistently to required city facilities.

The Contractor shall furnish and assume full responsibility for everything required for the orderly progress and proper execution and completion of all work services, to include all labor, supervision, management, uniforms, materials, parts, transportation, insurance, bonds, miscellaneous supplies, and other facilities and incidentals necessary to provide security guard services for the City. To address these concerns, the City is requesting proposals in a formatted and structured method to allow for the verification of those Contractors that can successfully and economically meet the City’s requirements.

2.0 BACKGROUND

The Contractor shall establish an affiliation with the City’s General Service Department (GSD), Houston Public Works (HPW), Houston Parks and Recreation Department (HPARD), and other Departments and shall provide security guard services that will meet the City's requirements.

The Contractor shall provide and supervise security officers to provide services for all shifts and sites for which security officers are required by this Contract or requested by the City. The Contractor shall make best efforts to assign security officers consistently to certain sites so that security officers become more familiar with the procedures and authorized persons associated with that site. Security officers shall have a strong, local presence, provide exceptional customer service to employees, visitors, and contractors, provide security responses in a corrective manner including alarm investigations and preparing accurate reports.

The Contractor shall have a minimum of ten (10) years’ experience in providing security guard services similar in size and scope to this RFP. As part of the work, the Contractor shall furnish and assume full responsibility for everything required for the orderly progress and proper execution and completion of all work services, to include all supervision, labor, materials, parts, transportation, insurance, bonds, miscellaneous supplies and other facilities and incidentals necessary to provide security guard services for the City.

The Contractor shall only employ persons duly licensed by the State of Texas to perform the work required under this contract for which applicable Texas law requires a license.

3.0 SCOPE OF WORK/TECHNICAL SPECIFICATIONS

3.1 The Contractor shall provide competent, fully qualified security officers as well as the necessary equipment and supervision to provide high quality security officer services at the facilities. The Contractor shall supervise security officers for all shifts as directed by the City. The Contractor shall provide security officers for assignment to duties and locations as described in Exhibit "A-1" or other times or locations designated by the City.

The Contractor agrees that the schedules set forth in a staffing plan may be changed at any time, without any penalty to the City, provided the City gives at least seventy-two

(72) hours’ notice of the change.

3.2 The Contractor agrees that the services to be performed, including the locations where and the hours during which services are to be performed, and the number of security officers to be furnished by the Contractor, shall be subject to the approval of the Director.

3.3 The Contractor shall make periodic oral or written reports and recommendations to the

Director, with respect to conditions, transactions, situations or circumstances encountered by the Contractor relating to the services to be performed under this Agreement and attend meetings determined to be necessary by the Director. The Contractor shall provide any reports that the Director, may request in writing.

3.4 Within ten (10) days of the Countersignature Date of the Agreement, the Contractor shall provide a complete company profile, a copy of its written procedures that regulate its prompt and proper response to incidents, emergency contingencies, and contacting supervisors, and a copy of its current State of Texas Security License to the Director.

4.0 INITIAL DELIVERABLES

4.1 Phase-In

4.1.1 The Contractor shall be prepared to accomplish a smooth and successful transition of operations and services and shall have up to a 30-day phase- in period. The Contractor's Phase-In Period shall begin upon receipt of a Start Phase-In Notice from the CPO (such notice not to be construed as an official Notice to Proceed but being anticipatory of phase-in only) and shall last approximately 30 days preceding the receipt of Notice to Proceed. The incumbent Contractor shall be responsible for performing the duties and services listed in its contract during Contractor's Phase-In Period. During the Phase-in period, the Contractor shall arrange to have necessary supervisory, technical, and other personnel on site to observe the operation of the security officer services. The Contractor may use this phase-in period to recruit and transfer personnel, train personnel, arrange for security badging, establish management procedures, set up records, ensure adequate equipment is in place for security operations, and otherwise prepare for the assumption of control without disruption of operations. During the phase-in period, it shall be the responsibility of the Contractor to develop and implement a full project schedule detailing the responsibilities of assigned personnel and submit it to the Director, for its approval. The Contractor shall have no responsibilities for operating or maintaining the security officer services during the phase-in period. The phase-in period shall end on the date set forth in the official Notice to Proceed, at which time the Contractor shall assume full responsibility for the operations of the security officer services.

4.2 Post Orders

4.2.1 Within fifteen (15) Days of the effective date, the Contractor shall deliver to City draft comprehensive post orders for all designated sites for City's review and approval. The City shall review and return such post orders to the Contractor with instructions for revisions. The Contractor shall prepare completed and approved post orders and submit them to the City within ten (10) days of receipt of City revisions. Final post orders approved by the Director are incorporated by reference and shall become part of the Agreement as though fully set forth.

4.2.2 Post orders shall remain in effect until altered by the Director or designee. The

Director, may alter or amend all or any part of the existing post orders by notifying the Contractor via email. Amended post orders shall take effect at 8:00 a.m. on the second day following their delivery by the City or at such earlier or later date as ordered by the Director. The Director may alter the Post Orders at any time during the term of the Agreement. Post Orders shall include, but are not limited to:

4.2.2.1 General Safety Procedures

4.2.2.2 Emergency Procedures (including contact lists), to include

4.2.2.2.1 Fire

4.2.2.2.2 Medical Emergencies

4.2.2.2.3 Elevator Malfunction / Entrapment

4.2.2.2.4 Power Outages

4.2.2.2.5 Weather Emergencies

4.2.2.2.6 Civil Disturbance / Lockdown

4.2.2.2.7 Active Shooter

4.2.2.2.8 Suspicious Person / Unauthorized Access / Trespassers

4.2.2.2.9 Suspicious Package

4.2.2.2.10 Bomb Threats

4.2.2.2.3 Investigation, Incident, and Emergency Report Procedure and Forms

4.2.2.2.4 Shift Patrol Procedures

4.2.2.2.5 Communication Procedures

4.2.2.2.6 Dress and Grooming Standards

4.2.2.2.7 Training Procedures including harassment training

4.2.2.2.8 Photographs and diagrams of each Site.

4.2.2.2.9 Human Resources Policies and Hiring and Disciplinary Procedures

4.3 Training Plan

4.3.1 No later than ten (10) Days after the Notice to Proceed date, the Contractor shall provide the City with an initial draft of training plan consisting of the following: (i) the proposed curriculum for each required subject matter; (ii) the dates, times, and location of each block of instruction; and (iii) a resume for each instructor must be submitted seven days prior to the commencement of training. The City shall review and return the draft training plan to the Contractor with any instructions for revisions. The Contractor shall deliver the completed training plan to the City for its approval prior to the commencement of training required by proposed Agreement. The final approved training plan is incorporated by reference and shall become part of the Agreement as though fully set forth herein.

This training shall be documented, and such documentation shall be available upon request to the Director. The Director reserves the right to review all training documentation without prior notice. All city of Houston assigned security officers shall require forty (40) hours minimum of pre-assignment training on subjects approved by the Director or designee.

4.3.2 Security officers shall be required to go through sixteen (16) hours of on-the-job training at the post in which they shall be assigned. Training shall be conducted by existing property security personnel and shall include instruction specific to the assigned post.

4.3.3 In addition to the initial training required above, the Contractor shall provide sixteen (16) hours of training each year of the Agreement for all security officers used in performance of the Agreement. The training shall include but is not limited to CPR, First Aid, X-Ray Equipment Certification, Report Writing, Customer Service Skills, De-escalation Techniques, Mayor's Emergency Coverage

Procedures (i.e. Weather Emergencies, Civil Service, Pandemic, Riot, etc.), NIMS, Discrimination/Sexual Harassment, Cultural Sensitivity, and Disability Awareness Training.

4.3.3.1 The Contractor shall provide proof of attendance for at least sixteen (16) hours of annual training along with the day, time, duration and training subject matter, to include Discrimination/Sexual Harassment Training, and Cultural Sensitivity Training. Proof of attendance shall be submitted quarterly to the City.

4.3.4 The Contractor shall ensure that all security officer personnel have satisfactorily completed the training specified herein before reporting for work on any post, to include, Rapiscan training for all security officers assigned to scanner locations.

The Contractor shall notify the Director, of date, time, and place of scheduled training sessions. A City representatives may monitor training sessions. The Contractor shall test its personnel and provide the Director, with the test results.

4.3.5 The Contractor shall ensure that all project managers, supervisors, and professional security officers are thoroughly familiar with all applicable rules, regulations, and procedures before they are allowed to staff any post in the facility. All personnel shall be properly trained in the operation of the facilities and shall adhere to the facility rules and regulations without exception.

4.4 Proof of Training

4.4.1 Individual Security Officers

4.4.1.1 Prior to assignment of any security officer, the Contractor shall provide documentation verifying that the security officer has completed all required training. Such proof shall include an affidavit of training, on a form to be approved by the Director, signed by the Contractor and the security officer certifying that each type of training required by this Agreement has been completed. An affidavit must be provided to receive City of Houston-approved identification.

4.4.1.2 Falsified affidavits of training shall be grounds for immediate removal and replacement of a Security Officer. The Contractor is responsible for verifying the truth and accuracy of each affidavit. The Contractor agrees that failure to verify training affidavits is a material breach of the Agreement.

4.4.2 All Security Officers

4.4.2.1 Within thirty (30) Days of the Effective Date of the Agreement, the Contractor shall provide proof of having completed the required training of every security officer assigned to this Agreement.

4.5 Proposed Uniform Design

4.5.1 The Contractor shall submit proposed security officer uniform designs to the City for approval within ten (10) Days of the Effective Date.

4.6 Supervisor Contact List

4.6.1 Upon the Effective Date, the Contractor shall provide a contact list with 24- hour contact information by telephone for all supervisors.

4.7 Report Templates

4.7.1 Upon the Effective Date, the Contractor shall provide to City templates for all reports that are required by this Agreement (Emergency Reports, Training Affidavits, Incident Reports, Security Officer Timesheets, Lost/Stolen Item Reports, a Daily Security Report (DSR), Armed Security Officer Daily Report, Observer Reports, monthly invoice, and a matrix of Planned/Unplanned Scheduled Events to track date/time of event, location, number of security officers, hours of service, etc.) for City approval. The final approved report templates are incorporated by reference and shall become part of the Agreement as though fully set forth herein.

5.0 CONTRACTOR DUTIES

5.1 General Security Officer Duties

5.1.1 The Contractor shall provide and supervise security officers to provide services for all shifts and sites for which security officers are required by this Agreement or requested by the City. The Contractor shall use its best efforts to assign Security Officers consistently to specific sites so that Security Officers become more familiar with the procedures and authorized personnel associated with the facility.

5.1.2 Security officers shall perform the following duties at all sites in accordance with the applicable standard operating procedures, unless otherwise specified in the Agreement or directed by the City.

5.1.2.1 Protect the safety of persons on the site;

5.1.2.2 Prevent and minimize fire, theft, damage and trespass on City properties;

5.1.2.3 Prohibit entry into secure sites by anyone other than persons carrying valid City identification or as otherwise instructed by City;

5.1.2.4 Report any unusual incidents or hazardous conditions;

5.1.2.5 Maintain a daily log for each shift in accordance with all policies for the site (e.g. sign in and sign out requirements for visitors);

5.1.2.6 Complete rounds of assigned facilities as required for each site to ensure that all access doors are secure;

5.1.2.7 Maintain log of all security violations and report occurrences to City security as quickly as possible considering the nature of the violation;

5.1.2.8 Monitor security desk consoles (i.e., employee access control and alarm computer, CCTV video monitors, DVRs); as well as:

5.1.2.8.1 Security officers shall be familiar with and implement emergency fire or fire alarm procedures including familiarity with floor plans with locations of fire alarm pull boxes, fire extinguishers, fire alarm monitoring panel and other life/safety systems;

5.1.2.8.2 Security officers shall be familiar with and implement emergency intrusion alarm procedures including the use of computer programs, closed circuit television monitors, voice intercom systems, alarms and alarm enunciator panels, and other equipment required for monitoring and control of building access;

5.1.2.8.3 Security officers shall be responsible for all building and systems keys in their possession and shall account for the whereabouts of keys at all times. Keys shall not be loaned to anyone for any reason. If keys are lost or stolen, Security officers shall notify the Contractor within two (2) hours, and the Contractor shall notify City immediately upon receiving the Security officer's report so that appropriate action can be taken to safeguard the premises. A police report must also be filed prior to the end of shift. The Contractor is responsible for the cost of replacement of lost, stolen or damaged keys.

As well as lock replacements necessary to mitigate potential security breaches.

5.1.2.8.4 In addition to responsibility of systems keys, the Contractor shall also be responsible for ensuring keys are operational (i.e., the cyber key is charged and programmed).

5.1.3 Security officers shall be familiar with and implement procedures and protocols for responding to medical emergencies, active shooter, elevator entrapments, bomb threats, riots, fires, earthquakes, hazardous spills, floods, and other emergencies.

5.1.4 Security officers shall be familiar with and implement procedures for receiving and forwarding requests for maintenance.

5.1.5 Security officers shall not use City telephones or cell phones except as required to perform their duties. They may not use or be in possession of any personal electronic devices or reading materials not related to security officer duties at a site.

5.1.6 Security officers shall, at all times, be attentive to their surroundings, and knowledgeable of all facility staff members.

5.1.7 Security officers shall, at all times, be polite, courteous, respectful, and responsive to any person authorized to be on the site.

5.1.8 Security officers must maintain a neat and well-groomed appearance at all times.

5.1.9 Security officers shall not be engaged in or conduct any personal business or business outside those described in this Agreement at any time while assigned to perform services except for authorized breaks.

5.1.10 Security officers shall only carry weapons as authorized by the Director.

5.1.11 Security officers shall not eat at their assigned post. Bottled water may be kept at a security post but should be kept out of sight whenever possible and should not be consumed while conducting business with any person at the security post.

5.2 Facility Patrols

5.2.1 Security officers shall patrol the grounds of City properties and as requested by City to prevent trespassing, vandalism, sabotage, injury and liability in accordance with the facility patrol plan.

5.3 Employee Access Controls

5.3.1 Security officers shall monitor the access of employees and members of the public to City property and as requested by City. During business hours, most facilities allow employees access to all work areas except for secured and restricted areas (e.g. certain parts or tools storage areas, dispatch offices, and Central Control). The control of employee access to restricted areas during and after work hours is accomplished through a card access I reader system. Security officers shall notify the Contractor no later than the end of the shift during which any cards in the possession of security officers at the site are lost or stolen or if any card reader is not working properly and the Contractor shall notify City immediately upon receiving the security officer's report. The Contractor is responsible for the cost of the replacement of lost, stolen or damaged cards in the possession of the Contractor's employees.

5.4 Failure to Perform Security Officer Duties

5.4.1 Any acts of vandalism, sabotage, or theft of City vehicles, buildings or equipment that is the direct result of the Contractor, or the Contractor's agents or representatives, failing to perform shall result in a credit to the City of up to 100% of the cost of repair or replacement of the lost, damaged or stolen asset, plus all applicable City administrative costs and overhead.

6.0 UNIFORMS

6.1 Uniforms to be Supplied

6.1.1 The Contractor shall furnish, at no cost to the employee, all uniform items for all security officers provided to perform the services, including outdoor clothing appropriate for the weather and season, with necessary safety clothing and equipment. All security officers must wear a complete uniform of the type required by this section at all times while on duty. When reporting for duty, security officers' shoes must be shined, all uniform items must be tailored to fit well, be clean and pressed, and must present a professional image to the public.

6.2 Uniform Designs

6.2.1 All security officers shall wear the same color and style of uniform.

6.2.2 Hard uniform design shall be a police/military style uniform subject to the approval of the Director. Any changes to uniform design or color required by the City shall be made at no additional cost to the City.

6.2.3 Security officers working posts at City Hall, City Hall Annex, and 611 Walker shall be provided, at the Contractor's expense, a soft uniform to include a blazer jacket.

The blazer shall be worn by all security officers working posts inside City Hall, City Hall Annex, and 611 Walker during normal business hours. Blazers shall be optional after 5:00 pm weekdays, on weekends, and on holidays.

6.2.4 Security officers that work at water plant posts shall be provided, at the

Contractor's expense, black tactical pants, polo style shirt, boots, and winter jackets and rain gear, (bearing the Contractor's name and insignia), sunblock, and insect repellant.

6.2.5 The Contractor shall provide uniform cleaning at Contractor's expense for all personnel assigned to City Hall, City Hall Annex, 611 Walker, Jesse Jones Library, and the Julia Ideson Library.

6.3 Uniform Items

6.3.1 The Contractor shall issue to all security officers, at the Contractor's expense, either a hard look uniform, a soft line, or a tactical style uniform as dictated by the post assignment.

6.3.1.1 Hard uniform items shall include, at a minimum:

6.3.1.1.1 Shirts (long and short sleeve), qty. 6

6.3.1.1.2 Trousers, qty. 3

6.3.1.1.3 Black garrison style belt, qty. 1

6.3.1.1.4 Cap, qty. 1

6.3.1.1.5 Jacket (cold weather use), qty. 1

6.3.1.1.6 Light jacket, qty. 1

6.3.1.1.7 Rain gear in bright yellow or orange with "Security" printed on the back, qty. 1

6.3.1.1.8 Belt keepers (for armed posts)

6.3.1.1.9 Name plate, gold or silver (over left breast pocket, first initial and last name) and City-issued photo I.D. badge

6.3.1.1.10 Keys with key holder

6.3.1.1.11 Contractor's insignia shoulder patch (each shirt and jacket)

6.3.1.1.12 Black shoes or boots, leather

6.3.1.2 Soft uniform items shall include, as a minimum:

6.3.1.2.1 Shirts (long and short sleeve), qty. 6

6.3.1.2.2 Trousers, qty. 3

6.3.1.2.3 Black garrison style belt, qty. 1

6.3.1.2.4 Black shoes or boots, leather, qty. 1

6.3.1.2.5 Blazer, qty. 2

6.3.1.3 Tactical style uniforms shall include, at a minimum:

6.3.1.3.1 Polo style shirts, qty. 6

6.3.1.3.2 Tactical black pants, qty. 3

6.3.1.3.3 Black garrison style belt, qty. 1

6.3.1.3.4 Black shoes or boots, leather, qty. 1

6.3.1.3.5 Hat, qty. 1

6.3.1.3.6 Rain gear, qty. 1

6.3.1.3.7 Jacket (cold weather use), qty. 1

6.3.1.3.8 Light jacket, qty. 1

7.0 EQUIPMENT

7.1 The Contractor shall issue to all Security Officers, at the Contractor's expense:

7.1.1 Flashlight and batteries.

7.1.2 Flashlight holder, black, ring or snap style.

7.1.3 Whistle (thunder type) with chain attachment.

7.1.4 .38 Caliber handgun, or greater, for armed Security officers, and an appropriate holster or shotgun, if requested by the City.

7.1.5 Cellular device for all supervisors and posts, with camera and GPS tracking of the officer's location while on duty.

7.1.6 All other equipment determined by Contractor to be necessary to the successful performance of the services.

8.0 OTHER EQUIPMENT

8.1 Supervisor Vehicles

8.1.1 The Contractor shall have vehicles assigned to on-duty project managers so that the supervisors may meet with the Director, within 45-minutes of being summoned. Additionally, the Contractor shall provide vehicles for use by security officers, if required. This requirement is in addition to any other requirements of this Agreement. All vehicles shall be licensed to operate on public streets and shall have 4-cylinder or larger engines and shall provide their driver with protection from the weather. Each vehicle shall be clearly marked as a security vehicle. Each vehicle provided shall be in safe operating condition and shall be maintained and operated solely by the Contractor. Rapid response supervisor shall be supplied with a vehicle to be billed back to the city at the agreed upon rate.

8.2 Other Vehicles

8.2.1 The Contractor shall provide a car, truck, 4x4 truck, sport utility vehicle, golf cart, three-wheel Segway, or bicycle (“vehicle”) within five (5) working days when requested to do so for a particular facility. Subject to the Director's approval of the make, the model features of the vehicle, lease rate and markup, the Contractor may invoice the lease cost of these vehicles, as a pass-through plus an approved percentage markup. All other costs associated with the operation of vehicles, including insurance and maintenance, are the sole responsibility of the Contractor. Any safety requirements to operate the requested vehicle shall be the responsibility of the Contractor

8.3 Scanners

8.3.1 The Contractor shall provide sufficient tour technology to perform its services described herein, subject to the pre-approval of the make, model, and features by the Director.

8.4 Security Officer Tour Patrol System

8.4.1 The Contractor shall provide a Security Officer Tour Patrol System, which is an electronic system for logging the rounds of security officers in a variety of situations, such as patrolling property. The system must ensure that the security officer makes his or her appointed rounds at correct intervals and can generate written and electronic tour records as required.

8.5 Parking and Transportation

8.5.1. Security officers working posts in City Hall, City Hall Annex, 611 Walker, 1200 Travis, 500 McKinney, and 1400 Lubbock shall be provided, at the Contractor's expense, a parking pass or METRO bus passes, at the preference of each officer.

The parking location shall be within a 5-block radius of those locations. Parking costs and bus pass costs will be billed as a pass-through plus an approved percentage markup. Parking rates must be approved in advance.

9.0 LOCAL FULL-SERVICE OFFICE

9.1 The Contractor shall maintain a base, full-service office within the greater Houston area.

A full-service office shall be defined as having full-time personnel dedicated to Human Resources and recruiting; payroll and payroll corrections; field supervision and scheduling; training; and management. The Contractor shall provide a phone number(s) and pager, or cell phone numbers at which the Contractor or a designated agent of the Contractor with supervisory and managerial authority to add or delete services, equipment, security officers, restore open posts, resolve billing issues and disputes who may be reached or respond within 30 minutes on a 24-hour, 7-days per week basis during the week, weekends, nights, and holidays all year round.

9.2 The Contractor shall provide a single point of contact that is dedicated solely to the contract as a manager.

10.0 SITES

10.1 Requested Locations

10.1.1 The Contractor shall provide armed and unarmed security officers at any location within the City and County of Harris within four (4) hours of the City's request.

10.2 Regular Locations

10.2.1 The Contractor shall provide regular security officer services at the Sites set out in Exhibit "A-1" in accordance with the schedule determined.

10.3 Future Sites

10.3.1 The City reserves the right during the term of the Agreement to add sites or to eliminate any Site.

11.0 PERSONNEL

11.1 Contractor Responsible for Personnel

11.1.1 The Contractor shall provide adequate numbers of trained and qualified personnel to fully staff all posts for all locations for which security officer Services are required to be provided. All Security officers must be employees of the Contractor or subcontractors. Hiring, training, payment of wages and benefits, uniforms, equipment, supervision, transportation costs, direction, and discharge of security officers shall be the responsibility of the Contractor. The payment of federal, state, and local taxes and all wages shall be the responsibility of the Contractor. The Contractor shall be responsible for complying with all required federal, state and local employment laws and regulations. The City may request the Contractor to remove any security officer from its premises at any time it desires and for any reason.

11.2 Removal without Cause

11.2.1 The City may request the Contractor to remove any security officer from performing services at any time it desires and for any reason. The Contractor shall remove and replace personnel within 24 hours when requested by the City.

11.3 Removal with Cause

11.3.1 The Contractor shall remove a security officer within thirty (30) minutes and replace the security officer within four (4) hours of the City's request for any cause or condition that renders the security officer incapable of performing their duties, which shall include but is not limited to: Sleeping on duty, theft, alcohol or illegal drug use. The Contractor shall remove and replace personnel within

24 hours for other violations or performance failures set forth in the Agreement, when requested by the City.

11.4 Reassignment, Augmentation, and Reduction of Workforce

11.4.1 Immediately upon the City's request, the Contractor shall reassign security officers, and such reassignment shall be at no cost to the City. If the City's need for services increases or decreases the number of Security Officers required to fulfill, the City's cost shall be based on actual hours of services provided at the billing rates in the Fee Schedule.

11.4.2 The Contractor shall reassign or remove particular security officers from assignment to the facilities upon receipt of a written or oral request from the Director, to do so. The written or oral request shall specify the name of the security officer whose assignment or removal is desired. Any person that the

Director, may deem incompetent or disorderly, shall be promptly removed by the Contractor. The Contractor shall replace any removed employee, should the Director, recommend that the action be done for the good of the services being rendered, within 30 minutes from notification by the City.

11.4.3 The Contractor shall maintain a force of trained contingency officers not assigned to locations covered under this Agreement. The number shall be equal to or greater than 5% of the full-time equivalents covered under this Agreement. Security officers must be trained and familiar with the City expectations and shall have completed pre-assigned training as agreed to under this Agreement. The Contractor shall submit a list of officers in reserve on a quarterly basis.

12.0 TYPES OF CLASSIFICTIONS

12.1 Non-commissioned Security Officer

12.1.1 A non-commissioned security officer employed by the Contractor to provide security officer service under this Agreement shall meet the following criteria unless approved or authorized by the Director:

12.1.1.1 Must maintain a sense of professionalism, exhibiting the appropriate workplace behavior and appearance.

12.1.1.2 Must be at least twenty-one (21) years of age.

12.1.1.3 High school graduate or must have obtained a Graduate Equivalency Diploma (GED).

12.1.1.4 Security officers shall have the ability to speak, read, write, understand and properly use documents written in English. Failure to do so shall result in immediate dismissal and the officers shall be replaced immediately at no additional cost to the City.

12.1.1.5 Security officers shall be skilled to effectively and tactfully communicate with a wide variety of people in sensitive situations, and skilled in establishing and maintaining effective working relationships with City employees and the general public.

12.1.1.6 The Contractor shall communicate all written materials provided by the City to security officers, including rules, procedures, regulations, guidelines and instructions, and shall ensure that security officers adhere to the standards set forth in such materials.

12.1.1.7 A minimum of six (6) months' previous experience providing

Commissioned or Noncommissioned Officer service, or experience deemed comparable by the Director.

12.1.1.8 Trained to provide security officer services.

12.1.1.9 Knowledgeable about the facility being secured, i.e., locations of exits, restrooms, fire hydrants, fire standpipes, fire extinguishers, emergency panels (if any), emergency operation of elevators (if any), evacuation procedures, and similar aspects.

12.1.1.10 Must check in at each checkpoint designated in the post orders, or attachments to the post orders, such as maps or drawings, and otherwise remain at its designated post throughout the entire designated shift unless relieved by a relief or replacement guard.

12.1.1.11 Trained to perform duties in a complex environment, the size of the

City locations.

12.1.1.12 Officers must be commissioned or registered with the Texas Board of

Private Investigators and Private Security Agencies, pursuant to the authority of Chapter 1702, Texas Occupations Code (Contractor shall provide copies of all security commission cards within five (5) days from request by the City).

12.1.1.13 Any additional licensing or training required under state or local regulations.

12.1.1.14 Bilingual (Spanish/English) skills are preferred.

12.1.1.15 The Contractor must have and maintain a Texas Department of Public

Safety security services contractor's license under Chapter 1702, Texas Occupations Code.

12.2 Commissioned Security Officer

12.2.1 A Commissioned Security Officer employed by the Contractor shall have a valid, commissioned security officer license with the state of Texas, and meet the qualifications of a Security Officer unless approved or authorized by the Director, and;

12.2.1.1 Must maintain a sense of professionalism, exhibiting the appropriate workplace behavior and appearance.

12.2.1.2 Have a minimum of 18-months experience as a commissioned security officer in a similar environment as approved by the Director;

or

12.2.1.3 Prior military experience with an honorable discharge; or

12.2.1.4 Prior law enforcement experience; or

12.2.1.5 Prior State or Federal Corrections experience with a Government; or

12.2.1.6 A bachelor's degree or higher in a related field.

12.3 Supervisor

12.3.1 Supervisors employed by the Contractor shall meet the qualifications of a

Commissioned Security Officer unless approved or authorized by the Director,

12.3.2 A minimum of two (2) years' supervisory experience.

12.4 Rapid Response Supervisor

12.4.1 Supervisors employed by the Contractor shall meet the qualifications of a

Commissioned Security Officer unless approved or authorized by the Director,

12.4.2 A minimum of two (2) years' supervisory experience.

12.4.3 This position will be required to operate a Contractor vehicle throughout City streets.

12.5 Project Manager

12.5.1 A Project Manager employed by the Contractor shall meet the qualifications of a security officer unless approved or authorized by the Director, and;

12.5.2 At least five (5) years' supervisory experience with two (2) years managing a multi-site location or a large single site operation of greater than 20 full-time security personnel under their management authority.

12.6 The following personnel shall not be qualified to work as security officers in any capacity:

12.6.1 Felony convictions in any jurisdiction unless a full pardon has been granted.

12.6.2 Class A misdemeanor convictions(s) during the last ten (10) years.

12.6.3 Misdemeanor convictions in any jurisdiction involving moral turpitude during the seven (7) year period preceding the date of application unless a full pardon has been granted for the conviction.

12.6.4 Pending, unresolved, or unadjudicated felony or Class A or B misdemeanor charges or indictments in this or any other jurisdiction and not be on probation or parole for any felony or Class A or B misdemeanor.

12.6.5 Sex offenders.

12.6.6 Individuals with outstanding warrants.

12.6.7 Declared by any court of competent jurisdiction of being incompetent by reason of mental defect or disease without having been restored.

12.6.8 Suffering from habitual drunkenness or from narcotics addiction or dependence.

12.6.9 Discharged from the armed services of the United States under other than honorable conditions.

12.7 Should any employee be found unqualified for the position to which he/she is assigned, the Contractor shall remove such employee immediately and provide a replacement within four (4) hours at no additional cost to the City.

12.8 The City shall not pay for any service provided by Contractor's employees who do not meet the qualifications set forth herein. If the City discovers, at any time, that it has already paid the Contractor for services provided by an unqualified employee of the Contractor, the Contractor shall refund any such payment to the City within ten (10) business days of notification by the City. The City may, at its option, deduct an equal amount from any payment due or to become due to the Contractor under this Agreement or any other agreement.

13.0 IDENTIFICATION CARD REQUIREMENTS

13.1 Contractor Issued Identification Card

13.1.1 All security officers shall be required to carry and a photo identification (ID) card

(commission or registration), issued by the Contractor, at all times when on City property. This card shall include the company name, first and last name of officer, with the name typewritten or printed in black, and a recent photograph of the employee.

13.2 State Requirement

13.2.1 In accordance with this Agreement all security officers shall maintain at all times and on their person a valid Texas Security ID issued by the Texas Department of Public Safety Private Security Bureau while working on City property.

13.3 City Requirements

13.3.1 In accordance with the City Executive Order No. 1-37, as amended from time-to-time, all security officers assigned to work on City property shall possess and maintain a City issued contractor ID. Upon separation, the security officer's ID shall immediately be returned to the Office of Security Management for deactivation and verification.

13.3.2 A copy of the actual commission cards, for Commissioned Officers, shall be held by the Contractor for a minimum of six (6) months after the security officer becomes commissioned and shall be available for inspection, upon request, by the Director.

13.3.3 In addition, the Director may at any time ask the Contractor to submit to the City, a list of all security officers working on any specified day, for a random check of commission verification.

13.4 Security officers shall have on their person a valid CPR/AED training certification card while on duty.

14.0 TRAINING REQUIREMENTS

14.1 Pre-Assignment

14.1.1 All newly assigned personnel shall be required to complete forty (40) hours of

Pre-Assignment training.

14.1.2 All retained, incumbent employees working City posts shall be allowed sixty (60) days after the Agreement start date to complete the pre-assignment training. All new employees shall be required to have completed this training before being assigned to any shift. This shall consist of forty (40) hours of training.

14.1.3 All security officers, retained and new, who are assigned to scanner locations shall have completed Rapiscan training before being assigned to any shift.

14.2 On-the-Job-Training

14.2.1 All new employees shall undergo sixteen (16) hours of on-the-job specific training.

14.3 Ongoing Training Requirements

14.3.1 The Contractor shall ensure that training as described in Section 14.2.1 is conducted annually or when the Contractor hires any new Supervisor, Commissioned Security Officer. The City reserves the right to test security officers' knowledge of the training curriculum.

14.3.2 The Contractor shall supply 16 hours per year of on-going training to all security personnel. Training curriculum shall be approved in advance.

14.3.3 The Contractor shall ensure that all security officers have completed an Anti-

Discrimination and Harassment Course (four (4) hours) within one (1) year of assignment.

14.3.4 Incursion drills shall be completed on all posts that have Rapiscan equipment.

Drills shall be held on a semi-annual basis at a minimum. Unknown company representatives shall test the operator by placing a disallowed item in a bag to be run through the machine. Security Management shall be notified prior to the drill and shall have a representative on site. Results shall be a simple pass/fail. Failed tests shall result in immediate removal from post.

15.0 LIMITATIONS ON SECURITY OFFICERS’ HOURS

15.1 The Contractor shall not assign any security officer to perform services under this

Agreement if such assignment would require that the security officer work more than fourteen (14) hours in a 24-hour period, or more than sixty (60) hours in a single 7-day period, unless the Contractor obtains the prior written approval of the Director. The Contractor shall have sufficient personnel reserved who are trained, in order to comply with this requirement. This is to ensure that a speedy and correct response is performed in the event of an emergency or life-threatening situation that could occur at the facilities.

16.0 RESPONSE TO INCIDENTS

16.1 The Contractor shall immediately contact the Director, as well as the Facility Managers, the Houston Police Department (HPD), or other appropriate agency regarding any incident involving injury, fire, or criminal activity, or threats thereof. The primary duties of the Security Officers are to observe and report. Security Officers covered under this Agreement shall not subdue or pursue any suspected perpetrators. Any incident, whether Emergency or otherwise, shall be reported in writing to the Director by close of business on the first business day immediately following the incident.

17.0 DUTIES

17.1 Noncommissioned Security Officers

17.1.1 Duties shall be defined by the post location.

17.2 Commissioned Security Officers

17.2.1 Duties shall be defined by the post location.

17.3 Duties of Armed Security Officers and Commissioned Security Officers when assigned to a Screen Site.

17.3.1 When an armed security officer is assigned to a screening site, the Armed

Security Officer shall monitor and direct the activities of the Scanner Operator(s) assigned to that site. The Armed Security Officer shall:

17.3.1.1 Direct personnel entering facility to the proper screening site;

17.3.1.2 Monitor the flow of personnel, and not allow persons to avoid the screening site;

17.3.1.3 Assist the scanner operators in their duties when required by the flow of traffic;

17.3.1.4 Prohibit personnel from entering the protected facility with illegal weapons or devices;

17.3.1.5 When assigned to a secondary entrance, check badges and conduct hand screening of persons using those entrances;

17.3.1.6 Write and submit complete reports for all appropriate incidents (All reports shall be delivered to the GSD Security Management Division by 9:00 a.m. on the following workday);

17.3.1.7 Staff a scanner position when required; and

17.3.1.8 Complete all seized property procedures as approved by the Director.

17.3.1.9 Daily Activity Reports are required to be completed at the end of every shift.

17.4 Duties of the Scanner Operator

17.4.1 The scanner operator shall staff either an x-ray screening device or a magnetometer and shall:

17.4.1.1 Set up and maintain guide ropes or other barriers leading from the entrance to the screening site.

17.4.1.2 Start and calibrate the magnetometer and x-ray device at the beginning of each shift.

17.4.1.3 Courteously and professionally direct persons entering the facility to the screening site.

17.4.1.4 Identify those personnel who are properly badged and admit them in accordance with the Post Orders.

17.4.1.5 Courteously and professionally direct persons entering in how to move through the screening site, including placing hand-carried items and packages on the x-ray conveyor.

17.4.1.6 Monitor the flow of traffic through the site to ensure effective coverage with the least inconvenience possible to person entering.

17.4.1.7 While staffing the x-ray device, effectively screen items that travel through the machine. This may include reorienting items, identifying suspicious items, and directing hand searches of appropriate items.

17.4.1.8 While staffing the magnetometer, have persons entering walk through the device after removing metal items from their persons. If the magnetometer alarms, the Scanner directs the individual to remove any remaining metal items and walk through the device again. If the device alarms a second time, the scanner shall use hand-held magnetometer to conduct hand screening to determine the cause of the alarm. Ensure the property of the person(s) who are directed aside is secured.

17.4.1.9 When contraband, weapons, or suspected explosive devices are discovered, the discovering Scanner Operator shall notify the Houston Police Department, the armed Security Officer and the Supervisor, and take other actions appropriate to the situation.

17.4.1.10 At the end of the working day, secure the magnetometers, x-ray devices, and any other equipment or supplies used.

17.4.1.11 Daily Activity Reports shall be completed at the end of every shift.

17.5 Duties of the Command Center Operator

17.5.1 The Contractor's Command Center Operator shall be responsible for the following tasks:

17.5.1.1 Use of a computer-aided dispatch system to receive non- emergency calls requesting security services.

17.5.1.2 Determine the nature and location of non-emergencies.

17.5.1.3 Determine priorities of calls and dispatch security units as necessary and in accordance with established procedures.

17.5.1.4 Maintain contact with all units on assignment in the field.

17.5.1.5 Maintain status and location of security units.

17.5.1.6 Enter, update and retrieve information from a variety of computer systems.

17.5.1.7 Process requests for information from security personnel.

17.5.1.8 Monitor several public safety radio frequencies.

17.5.1.9 Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

17.5.1.10 Manage and monitor closed circuit television (CCTV) equipment.

17.5.1.11…