RFI _ Microsoft Unified Support.pdf

Request for Information

RFI #: DCSA-RFI-24-R4520

RFI Title: Microsoft Unified Support Services RFI Due Date: 24 May 2024 at 3:00 PM ET (5-page limit) Company: Name

Website URL Address Phone Cage / UEID Size Standard (i.e. Socioeconomic size) /number of employees

Contact: Name Email Address Phone Number Cell Number (optional) Fax Number (optional)

REQUEST FOR INFORMATION

This is a Request for Information (RFI) issued by the Defense Counterintelligence and Security Agency (DCSA). This RFI is issued solely for informational and planning purposes – it does not constitute a Request for Quote (RFQ) or a promise to issue a solicitation in the future. This RFI does not commit the Government to contract for any supply or service whatsoever.

DCSA is not at this time seeking quotes and will not accept unsolicited quotes. Vendors are advised that the U.S. Government will not pay any costs associated with the preparation of responses to this RFI; all costs associated with responding to this RFI will be solely at the Vendor’s expense. Not responding to this RFI does not preclude participation in a future solicitation, if any are issued.

The information and insights obtained from this RFI may be used in developing or refining procurement package documentation and any eventual solicitation action.

GENERAL INFORMATION

This is a non-personal services to provide DCSA with fully integrated and comprehensive Microsoft support for all equipment supporting the DCSA networks and its mission. This support is required to allow DCSA to resolve mission critical technical support issues that require contractor expertise in a timely manner. The contractor shall provide reliable automated information systems services and support to DCSA. DCSA is seeking a contractor that can provide support to maintain and enhance the existing network, ensure availability of mission applications and troubleshoot and resolve problems with all IT equipment.

Interested vendors are asked to review Attachment 1 – Draft Performance Work Statement (PWS) for detailed information regarding the Government requirements. Please also review the list of questions identified below. RFI responses of no more than 5 pages should be emailed to the Contract Specialist, Sherrita Muse, at sherrita.d.muse.civ@mail.mil by 3:00 PM (ET), 24 May 2024. If you have any questions or concerns, please utilize the “Question and Answer” Template to document your questions/concerns regarding this requirement. Government responses to the questions submitted may be answered at the Government’s discretion. Phone inquiries will not be accepted.

QUESTIONS TO BE ANSWERED:

1. Please demonstrate your firm's capability to meet the requirements.

Have you performed this type of support? If so, please elaborate on the types of support services that your organization has provided or currently providing.

2. Are there any recommended changes in the Draft Performance Work Statement (PWS) that you would like the Government to consider revising, improve upon or provide more clarification on? Please provide details, if any. Note: You are more than welcome to utilize the “Question and Answer” Template to document your concerns as well.

3. How can the services be procured? Do you have an existing GSA schedule, Government-

Wide-Acquisition-Contracts (GWAC), other established contract vehicle (i.e., BPA, IDIQ) to procure these types of services outlined in the draft PWS? If so, please provide the following:

Point of Contact Information Contract No.

o Period of Performance Website

4. Are you an authorized reseller or servicing agent of Microsoft?

5. Will your company be the servicing agent for the required service or the OEM will be providing the servicing expertise?

6. The Government identifies NAICS 541511 for this requirement. If you have another recommendation, please let us know.

Attachment(s):

1. Draft Performance Work Statement (PWS) – Microsoft Unified Support Services

2. Question and Answer Template