RFI 36C24725Q0493.docx
DOCX document 23 KB Posted
- Attached to
- Biscom software maintenance & support
- Solicitation number
- 36C24725Q0493
About this file
The document is a Sources Sought Notice (RFI) for Lexmark Service supporting Biscom Faxcom software at the Birmingham VA Medical Center. The Department of Veterans Affairs is seeking a Service-Disabled Veteran-Owned Small Business (SDVOSBC) contractor to provide software maintenance, support, and professional services for a one-year performance period, with the solicitation (36C24725Q0493) requiring responses by March 24, 2025, at 10:00 AM Central Time.
The scope of work includes providing software maintenance and support services, technical support for licensed software, access to software updates and patches, online support, consulting, training, system integration, and troubleshooting. Specific deliverables encompass technical support with defined response times, documentation including manuals and training materials, and responsibilities such as maintaining licensed software, providing security updates, ensuring compliance with service level agreements, and assigning a technical team to manage customer issues. The place of performance is the Birmingham VA Medical Center in Alabama, with the product service code R799 and NAICS code 513210.
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Text version
Sources Sought Notice Sources Sought Notice
| SUBJECT* |
| 521-25-2-4130-0019 Lexmark Service for Biscom Faxcom (VA-25-00053249) |
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 35233 |
| SOLICITATION NUMBER* |
| 36C24725Q0493 |
| RESPONSE DATE/TIME/ZONE |
| 03-24-2025 10:00am CENTRAL TIME, CHICAGO, USA |
| ARCHIVE |
| 30 DAYS AFTER THE RESPONSE DATE |
| RECOVERY ACT FUNDS |
| N |
| SET-ASIDE |
| SDVOSBC |
| PRODUCT SERVICE CODE* |
| R799 |
| NAICS CODE* |
| 513210 |
CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs Birmingham VA Medical Center 700 South 19th Street Birmingham AL 35233
POINT OF CONTACT*
Winston P. Graber Jr.
winston.graber@va.gov 985-212-4296
PLACE OF PERFORMANCE
| ADDRESS |
| Birmingham, AL. VAMC |
700 19 ST. S
Birmingham AL.
| POSTAL CODE |
| 35233 |
| COUNTRY |
| USA |
ADDITIONAL INFORMATION
AGENCY’S URL
URL DESCRIPTION
AGENCY CONTACT’S EMAIL ADDRESS
EMAIL DESCRIPTION
DESCRIPTION
Statement of Work Lexmark Biscom Digital Fax Support
Purpose This SOW outlines the scope, objectives, deliverables, and service levels for providing software maintenance, support, and professional services per the terms defined in the Biscom Master Services and Software License Agreement and Lexmark Software Maintenance and Support Terms and Conditions.
Scope of Work The Contractor shall provide Software Maintenance & Support (SMSA Services), Technical support for licensed software, and Access to Software updates, patches, and upgrades. Online support, including knowledgebase articles. Consulting, training, and system integration. Troubleshooting and problem resolution according to severity levels.
Deliverables Technical Support: Assistance per the response times outlined in the service level agreement. Documentation: Manuals, troubleshooting guides, and training materials.
Responsibilities Maintain and support licensed software in compliance with the agreement. Provide updates, patches, and security fixes. Ensure compliance with response time commitments. Assign a technical team to manage customer issues.
Timeline & Duration The performance period under this agreement is one (1) year unless otherwise specified in the contract.
| *= Required Field |
| Sources Sought Notice |
Sources Sought Notice
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