RFB-IS-27200077 Amendment #1 IS Commvault ResOps as a Svc.pdf

This document is an amendment to Request for Bids (RFB-IS-27200077) issued by the State of California for a multi-year Commvault ResOps (Resilience Operations) as a Service software subscription. The procurement seeks enterprise-grade data protection and resilience operations capabilities, including backup and recovery solutions across the state's information systems infrastructure. The original bid deadline was August 20, 2026. The contract establishes a multi-year term with renewal options to extend coverage beyond the initial period. Vendors must deliver Commvault ResOps as a managed service with defined service-level agreements and operational oversight. California Certified Business Enterprise (CBE) participation applies to this procurement.

The subscription-based pricing structure requires clearly defined costs for licensing, support, and professional services. Vendors must obtain SOC 2 Type II certification or equivalent and demonstrate comprehensive compliance with California information security standards, including data encryption, access controls, audit logging, and incident response procedures. All personnel with access to sensitive data must complete security training and background checks before contract award. Evaluation criteria include vendor experience, technical qualifications, pricing competitiveness, financial stability, and ability to deliver reliable data resilience operations aligned with California's IT governance standards. Vendors must also demonstrate compliance with HIPAA, PCI-DSS, and California Consumer Privacy Act (CCPA) requirements.