Requisition 1023945 Statement of Work (005).docx

Requisition 1023945 Statement of Work

The proposed service contract provides 1 year coverage for a Q-Exactive Mass Spectrometer, serial 10227L, and Easy nanoLC-1200 serial LC-030307. The contract will cover this instrumentation in its current location at the USDA-ARS Robert W Holley Center, 538 Tower Road Ithaca NY, 14853. For both instruments coverage includes Field Service Engineer labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days, priority status for technical support inquiries with a targeted immediate response time, diagnosis by a factory certified service engineer for Corrective Maintenance procedures using the latest digital remote support tools, 1 annual preventative maintenance visit, and instrument requalification in conjunction with a scheduled corrective maintenance with purchase of add on operational qualification. Also included is a premium subscription to Unity Lab Services Online Knowledge Base, discount on parts, accessories, and consumables during the effective period of the contract compared to general list price through Thermo for other vendors, service for computers that were purchased from Thermo Fisher Scientific and required for the operation of the analytical system, and proprietary software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit. Also included is a discount off list price for the training classes purchased during the contract validity period.