Attachment_A.pdf

Solicitation #:QTA0017AS4002 Concurrent Contract Operations

ATTACHMENT A

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

I. Objective: The purpose of this plan is to provide a quality assurance surveillance plan for use by the COR assessing the quality of both the support and deliverables being provided to GSA/FAS/ITC. This plan provides a basis for the COR to evaluate the quality of the contractor's performance. The oversight provided for in the contract and in this plan will help to ensure that service levels reach and maintain the required levels throughout the contract term. Further, this plan provides the COR with a proactive way to avoid unacceptable or deficient performance, and provides verifiable input for the required performance evaluations.

II. Work Requiring Surveillance and Method of Surveillance

All of the deliverables listed in Section F.5 and defined for each specific project will be surveilled by the COR via visual inspection. The Government shall also take the following actions to ensure quality contractor performance under the resulting contract:

A. Performance Monitoring. The contractor is required to provide sufficient qualified personnel to perform the requirements of the contract. Customer feedback will be sought. Further, the COR will review measures taken by the contractor to keep all customers informed of situations that may affect performance and schedules.

Reference Section F.6 of the RFP. The COR will analyze the performance measure data collected by the government for each performance period. The COR will perform the quality assurance functions to ensure the contractor is providing an acceptable level of service to the government. The quality assurance functions will also include inspecting deliverables for both quality and timeliness.

B. Consultation with the contractor. The COR will meet with the contractor’s

Project Manager and the contractor’s Task Leads each month to discuss any problems or issues, identify circumstances beyond control of the contractor, identify possible remedies, and note positive accomplishments. The COR will document the meetings.