QASP - Window Washing Service Contract.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

NCAH BUILDINGS 20,24, AND 21 WINDOW WASHING

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and SOW requirements will periodically review the QASP throughout the life of the contract.

The Contracting Officer’s Representative (COR) will monitor the performance of the contractors as related to window washing. The surveillance plan is site-specific and is designed to provide monitoring, inspecting, and reporting of all contractor service support in aspects of the performance for window washing for buildings 20, 21, and 24 for the USDA NCAH at Ames, Iowa.

2. SCOPE

The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to ensure the products/results specified in the contract are delivered on time and meet the requirements of the contract. The QASP is not intended to duplicate the Contractor’s Management Plan.

3. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

4. RESPONSIBILITIES:

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that ensures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the project and ensures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

5. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR. The COR shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file.

Periodic Inspection – The COR shall conduct periodic inspections of both performance of repairs and maintenance. For the potential tasks identified in the Performance Work Statement, the COR typically performs the periodic inspection after each day.

100% Inspection – The method used to evaluate the contractor when required by the contract Performance Requirements Summary (PRS) as noted in Attachment 1. Using this method of inspection, all the parts of the service or requirement are monitored for evaluation.

This will be completed after final building is completed.

6. LEVELS AND STANDARDS OF SERVICE

The standards of services are held to and comply with the standards specified in the PR&C, commercial/industry, and military/government standards.

7. IDENTIFIED QA SURVEILLANCE ITEMS

Performance requirements

Required services Performance objective Performance requirement

Window washing Clean windows, ledges, and other areas affected by the act of window cleaning

Start of work Window cleaning should be accomplished each year between the months of May

– Sep.

Coordinated with COR for start dates for possible option years.

Work should be completed within 45 days of start date.

Coordination Coordination between COR and cleaning staff is essential for notices of areas being affected

Pre-coordination meeting at least 10 business days in advance

8. DOCUMENTATION

The COR shall, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract.