PWS with exhibits 1-8.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Lodging and Transportation Services for National Guard Professional Education Center, North Little Rock, Arkansas

February 24, 2020

1.0 General:

1.1 Scope: Except as otherwise specified in this Performance Work Statement, the contractor shall provide all personnel, equipment, tools, materials, supervision, transportation, and other services necessary to perform lodging management of Independence Hall, Liberty Hall and Patriot Hall for the National Guard Professional Education Center (PEC) at Camp Robinson, North Little Rock, Arkansas. Services performed shall consist of front desk services, housekeeping, and transportation of students and guests staying in PEC lodging as well as those that are billeted off-post.

The contractor shall ensure that services are performed in a manner that will support the mission of PEC, maintain the facility in a satisfactory manner, presenting a clean and professional appearance. Contractor’s employees are to be neat and clean at all times and are required to wear clothing or uniforms that will identify them as contractor personnel.

Contractor shall perform all services in accordance with the Performance Work Statement

(PWS).

1.2 Background: The Professional Education Center (PEC) is the national training center for the Army National Guard (ARNG) located on Camp Joseph T. Robinson in North Little Rock, Arkansas. The PEC provides training and conferencing support year round. PEC’s campus consists of 84 acres, 34 buildings, and an onsite dining facility, 84 classrooms, 5 auditoriums, and over 660 billets. Average yearly through-put of students and conferences is 17,000.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and four (4) 12-month option years.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Exhibit 1, Performance Requirements Summary (PRS. A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its

QCP.

1.4.2 Quality Assurance (QCP): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.3 The contractor shall not perform services on the following U.S. recognized holidays:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Independence Day: July 4th

1.4.3.3 Thanksgiving Day

1.4.3.4 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide services for front desk on a 24 hours duty day. Housekeeping and transportation hours are as necessary to meet the number of guest arrivals, departures and special events that occur. Normal transportation requirements occur between the hours 0400 and 2400 of except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at Independence Hall (Building #1404), , Liberty Hall (Building #2500), Patriot Hall (Building #3500), See Exhibit 6,7,& 8. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Telework is not authorized.

1.4.4.1 Telework: The Government has determined that telework is NOT available nor permissible in this instance in meeting work requirements for this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 Contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. CAC issuance requirements are as follows:

In accordance with Department of Defense Manual (DoDM) 1000.13-M-V1, DoD Identification (ID) Cards, January 23, 2014, initial issuance of a CAC requires, at a minimum, the completion of an Federal Bureau of Investigation (FBI) fingerprint check with favorable results and submission of a National Agency Check with Inquiries (NACI) (or investigation approved in Federal Investigative Standards) to the Under Secretary of Defense for Intelligence (USD (I)) approved investigative service provider. The issuance of a CAC will be based on four criteria: (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP), April 3, 2017, and (d) verification of a claimed identity. Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2, or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 HSPD-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment TBD, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process.

The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below.

Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If an FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be designated at time of contract award.

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and password, via email, to the FSO.

The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at:

https://www.dmdc.osd.mil/tass/. The FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and registering as an "Army Guest," with the sponsor being the COR or a COR- designated https://www.dmdc.osd.mil/tass/ http://www.us.army.mil/ individual if the COR is ineligible to Serve as an AKO Sponsor. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC.

Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.4 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infrastructure (AEI).

Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.4.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.4.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

1.4.5.4.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.4.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.4.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.6 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training. Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html.

https://informationassurance.us.army.mil/ http://jko.jten.mil/courses/atl1/launch.html

1.4.5.7 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M, DFARS

252.239.7001 and AR 25-2, contractor employees performing Information Assurance Technical (IAT) functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.9 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance.

The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training.

1.4.5.10 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying.

When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

http://cdsetrain.dtic.mil/opsec/

1.4.6.1.3 Contractor shall issue guest keys when guests arrive, and collect keys at check-out time.

Contractor shall check guests out of the TEAM system while they are at the registration desk, at time of departure. Wait time for check-out shall be no more than 10 minutes.

1.4.6.1.4 The Government will maintain and repair the billeting room key card system during normal duty hours (Monday through Friday, 0700 to 1530, excluding holidays). The Contractor shall maintain and repair the billeting room key card system during other than normal duty hours. This includes front desk units (FDUs) and the electronic locks on billeting room doors. The Government will provide all parts, including batteries. The government will provide assistance and training to contractor personnel on the key card system, to include maintenance and repair.

1.4.7 Special Qualifications: Contract shall ensure that special certification requirements for contractor employees as appropriate, i.e., possess licenses for operating commercial transportation as buses and vans, used in the performance of this contract such as Commercial Driver’s Licenses (CDL). The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be prominently displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non- Government entities. Contractor personnel shall be neat and clean and wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.13 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.)

or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase-Out Periods. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Info structure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager CMRA Contractor Manpower Reporting Application COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation FMO Facilities Management Office GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PEC Professional Educational Center PII Personally Identifiable Information PIPO Phase In/Phase Out

POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SSN Social Security Number TE Exhibit USD (I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials: N/A

3.3 Equipment:

3.3.1 Government Furnished Supplies and Equipment.

3.3.1.1 The contractor shall conduct a joint inventory of property and equipment listed in Exhibit 1 no later than one week after contract start with PEC COR or PBO. The current inventory list shall be updated with any changes and maintained by the contractor.

3.3.1.2 The contractor shall sign for non-expendable items under their control directly from the PEC Property Book Officer (PBO) on a Global Combat Support System – Army (GCSS-A) hand receipt, and will conduct cyclic inventories and inspections as directed by the PBO. The PBO and COR will coordinate the delivery of new items, and the turn-in of no longer required items, with the contractor, and will update the hand receipt accordingly.

3.3.1.3 The contractor shall inventory other property, categorized as durable, using a spreadsheet, DA Form 2062, or other similar document. Inventories shall be conducted as least annually, and prior to the start of any contract option period. The contractor, in coordination with the COR, shall adjust the durable property listing to reflect all additions, turn-ins or other changes.

3.3.1.4 All property listed shall remain the property of the government. The contractor shall not be responsible to replace televisions or any property designated as non-expendable except for ice machines (see paragraph 3.3.1.2 and 5.15). The contractor shall replace all other durable or expendable property when it is no longer serviceable. This includes room items such as irons, ironing boards, ironing board covers, trash cans, lamps, clocks, refrigerators, luggage racks, hangers, ice buckets, and power strips. The contractor shall coordinate with the COR for proper disposition or disposal.

3.3.1.5 The contractor shall support and coordinate delivery and installation of all replacement equipment or furniture regardless of the source of replacement. The contractor shall be responsible for providing access to the rooms, to include moving items within the room as needed, to facilitate the removal and delivery.

3.3.1.6 The government reserves the right to replace any furniture or other equipment during the contract period, with the government paying the cost. The contractor shall be required to assist in the installation of these items, and removal of the associated old items, to include moving items to/from the PEC warehouse. The government will provide additional vehicles and drivers for this, if required.

3.3.1.7 During the base year and each option year, the contractor shall lifecycle a minimum of 15% of the government furnished property as identified in this paragraph. This lifecycle does not include the following billet room furniture or furnishings: bedframe, headboard, desk, dresser, nightstand, couch, coffee table, and chair. Furnishings to be included in contractor’s lifecycle are: mattresses, mattress foundations, ice machines, lamps, common area furniture and furnishings, student washers and dryers, room mini-refrigerators and area microwaves. This shall include the replacement of furniture that is damaged or otherwise unserviceable, and furniture that reaches the end of its useful life. Contractor shall replace the excluded billet room furniture if it is damaged due to contractor negligence. The contractor shall be responsible for delivery of all furniture and equipment, and the associated removal of old items, that the contractor purchases during this contract. All newly purchased or replaced furniture items shall be added to the contract property inventory and all shall remain the property of the government. Contractor shall submit listing to the Contracting Officer Representative (COR) and Contracting Officer for review/approval prior to purchase to ensure items are consistent with existing furniture style, color, finishing, and quality. The contractor shall coordinate with the COR for disposition of damaged and old furniture.

3.3.1.8 The contractor is responsible for all costs related to making the property available for use, such as payment for all transportation, installation or rehabilitation.

3.3.2 Information Technology. PEC will maintain ownership, maintenance, and operation of Information Technology (IT) equipment to include computers and phones. PEC will be responsible for cable TV and wireless internet services. PEC will be responsible for replacement and repairs of computers and televisions. Contractor shall ensure proper care of this equipment and shall provide prompt notice of any problems.

3.3.3 Fire Extinguishers. Contractor shall inspect all fire extinguishers monthly and ensure they are maintained in accordance with OSHA fire standards, Exhibit 7. Contractor shall coordinate with the COR as needed for replacement of any defective or discharged extinguishers.

3.4 Services:

3.4.1 Telephone Service. The Government shall provide base, Defense Switched Network (DSN), local commercial, continental United States (CONUS), and Outside Contiguous United States (OCONUS) long distance telephone service. All OCONUS telephone calls will be required to have prior approval through the Information Technology Division. Telephone service is only for official government business.

3.4.2 Security, Fire and Medical Emergency Services. The Government will provide police and fire protection. In the event of a medical emergency, contractor will need to call Camp Robinson Police/Fire (501) 212-5280 or 911.

3.4.3 Solid Waste Collection and Disposal. The Contractor shall use existing government provided bulk containers to dispose of trash or solid waste generated from delivery of services detailed in this

PWS.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirement: Contractor shall provide all personnel, equipment (except as otherwise specified in the performance work statement), tools, materials, supervision, transportation, and other services necessary to perform lodging management of Independence, Liberty and Patriot Halls for the National Guard Professional Education Center (PEC) at Camp Robinson, North Little Rock, Arkansas. Services performed shall consist of front desk services, housekeeping, and transportation of students and guests staying in PEC lodging as well as those that are billeted off-post. The contractor shall ensure that services are performed in a manner that will enhance the mission of PEC, maintain the facility in a satisfactory manner, and present a clean and professional appearance. Contractor’s employees are to be neat and clean at all times and are required to wear clothing or uniforms that will identify them as contractor personnel. Contractor shall perform all services in accordance with the Performance Work Statement (PWS).

5.1 Contractor shall provide and operate Front Desk Services.

5.1.1 Contractor shall operate a 24 hour a day front desk, seven days a week, to include holidays, with the exception of holidays mentioned in 1.4.3. Four (4) weeks a year, week of July 4, Thanksgiving and last two (2) weeks of December, contractor shall not be required to operate 24/7.

Modified hours for these weeks shall be 0700 to 1530 daily. Contactor shall coordinate with Operations Training Division to ensure maximum utilization of PEC rooms and to minimize use of off post lodging. Contractor must be flexible in meeting the needs of guests, such as making accommodations for handicapped guests (i.e. assignment of a handicapped assessable room).

Contractor shall provide necessary guest forms and informational handouts used by the front desk.

5.1.2 Contractor shall utilize the Training Environment and Asset Management (TEAM) system currently in use by PEC, or any system adopted by PEC in the future, to operate the lodging function. The TEAM system is a comprehensive report and scheduling tool developed and maintained by the PEC IT Division. Reports generated by the TEAM include but are not limited to:

occupancy reports and status, room maintenance status, and room cleaning status. Additionally, contractor shall coordinate with PEC Operations and Training on the scheduling of VIP and student rooms utilizing the TEAM contingency plan report. Contractor shall run a daily report to show occupancy status, arrivals and departures to include room status with guest names. The government will provide initial training on the TEAM system, if requested, to a manager or other person identified by the contractor who will then be responsible to train all contract personnel who are required to input data into the TEAM system.

5.1.3 Contractor shall ensure adequate staffing to quickly and efficiently register both individuals and large groups during high registration periods. Peak staffing could last for 9 hours with 80 guests per clerk in 9 hours. A 20 minute wait is acceptable in peak hours; 5 minutes during non-peak. For high visibility conferences (up to 4 per year) guest wait time during peak hours shall be no more than 10 minutes.

5.1.4 Contractor shall store luggage for guests arriving prior to check-in time or before room is ready must be stored in a monitored area. When guests check out prior to end of class/conference, luggage must be stored in a monitored area.

5.1.5 Contractor shall provide telephone support in a courteous and professional manner. All calls are to be answered within three rings. Callers shall be given the option of either being placed on hold or receiving a return call. At no time will a caller be left on hold over three minutes. All return calls must be accomplished within the same day.

5.1.6 Contractor shall purchase and maintain a stock of guest amenities (toothbrushes, tooth paste, deodorant, razors, shaving cream, etc.) in the event a guest has forgotten such items or has issue of temporary lost luggage. During normal business hours guests will have access to a full- service shopping area within walking distance.

5.2 Housekeeping

5.2.1 Contractor shall maintain cleanliness of guest rooms (including bathrooms), lobbies, offices, and common use areas in a clean and professional condition. Contractor shall provide all labor and cleaning supplies needed to provide and maintain a clean and sanitary environment. The cleaning supplies which the Contractor must provide include such things as cleaning chemicals and dispensers, paper products, trash can liners, etc. As indicated in Exhibit 4, the Government will provide vacuum cleaners, shampooers, and housekeeping carts at the start of contract performance. However, as this equipment becomes unserviceable, the Contractor will be responsible for replacing it. The Government anticipates replacement of 12 vacuum cleaners, 1 shampooer, and 4 housekeeping carts per year. In addition, at the start of contract performance, the Government will also provide cleaning equipment such as mops, buckets and brooms.

However, as such equipment becomes unserviceable; the contractor will be responsible for replacing it.

5.2.2 Contractor shall schedule housekeeping staff for full service support seven days a week to include holidays with exceptions listed in 1.4.3

5.2.3 Contractor shall ensure each time a guest checks out of a room, bed must be stripped and thoroughly cleaned to prepare for the arrival of the next guest. Towels, wash cloths, and bath mats must be changed. Bed sheets, mattress pads, blankets, and pillow covers must be removed and laundered, and if torn, stained or otherwise unserviceable, replaced. The guest bathroom must be scoured and sanitized, with amenities (soaps, shampoo, etc) replenished. Guest rooms shall be dusted and vacuumed. Refrigerator shall be cleaned inside and out. Items left in the refrigerator by the previous guest shall be removed and disposed. Serviceability of appliances in the room such as alarm clocks, televisions, and refrigerators shall be verified, with any failures reported immediately to the front desk. Faulty items must be replaced within four hours. Contractor shall ensure room furnishings are stain free and in proper working order. Contractor shall repair or replace items if they are not. Rooms are to be neat and clean prior to guests checking in.

5.2.4 Contractor shall clean occupied rooms in the same manner as vacated rooms except that bed linens must be changed weekly for extended guests. Should the linens become soiled, they shall be changed the same day. In any event, beds shall be made-up daily, however if occupant has left items on the bed, the bed shall not be made-up. Towels, wash cloths, and bath mats shall be changed daily when placed on the floor or as needed when soiled. When cleaning occupied rooms, contractor housekeeper shall not move items that occupants leave on the floor or bed.

5.2.5 Contractor shall report immediately any unsafe actions or violations of PEC policy by either occupants or contract personnel to the Contracting Officer Representative

(COR).

5.2.6 Contractor shall maintain all room furnishings and keep them in a safe and professional working condition. This includes but is not limited to: headboards, bed frames, nightstands, dressers, desks w/chair, lamps, refrigerators, irons, ironing boards, clock radios, hangers, ice buckets, and microwaves. Contractor shall ensure proper care of this equipment and must provide prompt notice of any problems to the Contracting Officer Representative (COR).

5.2.7 Contractor shall utilize TEAM to produce a room deficiency report for repair needs such as but not limited to: windows needing repair, rips in carpet, plumbing, etc. This report shall be used to ensure repairs are made in a timely manner, facilities are satisfactory and meet the needs of the guest. Repairs to the facility will be performed by PEC Facilities Management. Replacement items are listed in Exhibit 4.

5.2.8 The housekeeping staff must wear uniforms (e.g. smocks, polo shirts, slacks or scrubs).

5.2.9 Contractor shall clean the inside of all windows in billeting rooms and common areas at least once a month. Contractors shall clean the outside of all windows at least once a year.

5.3 Public Area Cleaning

5.3.1 The contractor shall be responsible for the cleanliness and appearance of public areas. Contractor shall clean on a regular basis lobbies, restrooms, hallways, and other rooms to ensure a professional appearance at all times. Maintaining required cleanliness of rugs and carpeting usually requires daily vacuuming and quarterly cleaning with a commercial shampooer. Uncarpeted floors shall require daily mopping and monthly waxing. Windows shall be kept clean and streak-free inside and outside. Maintaining required cleanliness of drinking fountains and ice machines usually requires daily cleaning and weekly disinfection. In addition to cleaning, the housekeeping department shall also organize public areas, such as putting furniture back in its proper place, straightening and plumping decorative pillows, and organizing magazines and brochures that are displayed for guest use.

5.3.2 The contractor shall maintain the cleanliness of the laundry rooms, including keeping washing machines free of accumulation of soap scum and dryers are kept free of accumulations of lint. Contractor shall maintain laundry rooms and equipment in a safe working condition and replace machines as needed/required. Approximately 3 washers/3 dryers are replaced on annual basis. Contractor shall ensure dryer vent hoses and lines are properly maintained (no lint build-up, no holes, etc.).

5.4 Deep Cleaning

5.4.1 Contractor shall schedule semi-annual (twice a year) deep cleaning of each guest room. At a minimum, this shall include all duties performed when a room is vacated in addition to the following: mattresses are stripped of all linens and mattress covers except for encasements, left to air for several hours in accordance with commercial practices, then rotated and left to air again before the bed is remade with a freshly laundered mattress cover in addition to fresh linens and bedspread. Upholstered furniture is to be removed and cleaned. Blinds shall be cleaned. Carpets shall be cleaned.

5.4.2 Contractor shall coordinate with PEC to facilitate mandatory deep cleaning in a manner that is least disruptive to the students, guests, and mission of PEC.

5.5 Elevators

5.5.1 Contractor shall ensure that elevators are kept clean. Contractor shall request any needed repairs or maintenance through the NGPEC Facilities Office at extension 4677 and follow up with a PEC Helpdesk ticket through TEAM. For emergencies, contact Camp Robinson public works with a follow-up report to NGPEC Facilities Office and the COR.

5.6 General In-house Maintenance

5.6.1 Contractor shall be responsible for general in-house type maintenance, including but not limited to: moving of and replacement of furniture, making appropriate repairs to furniture, replacement of light bulbs, washers,…