PWS (Performance Work Statement).pdf

PERFORMANCE WORK STATEMENT (PWS)

NAVAL COMPUTER & TELECOMMUNICATIONS AREA MASTER STATION PACIFIC

(NCTAMSPAC), MAKALAPA TECH CONTROL

GOLD LEVEL ANNUAL SUPPORT FOR RT-1830 UHF TRANSCEIVER MAINTENANCE

SUPPORT SERVICES

1.0 BACKGROUND

1.1 The Naval Computer and Telecommunications Area Master Station, Pacific (NCTAMS PAC) provides administrative and secure tactical UHF communications support for the U.S. Navy’s Pacific Fleet Maritime Operations Center (MOC) based at Pearl Harbor, Oahu, Hawaii.

2.0 SCOPE/OBJECTIVE

2.1 The Government seeks a Contractor to provide a maintenance contract for ViaSat RT-1830 UHF transceiver system. Maintenance includes: Support Plan, Gold Level type with annual 75 hours support, firmware and software patches, 10% discount plus 3 day training at customer site (domestic) for the U.S.

Navy at Makalapa Technical Control Facility (TCF) in Pearl Harbor, Hawaii.

2.2 The maintenance contract will be for the following UHF equipment:

RT-1830 #1: 0022

RT-1830 #2: 0021

RT-1830 #3: 0033

RT-1830 #4: 0032,

RT-1830 #5: 0023

3.0 GENERAL:

3.1 The Contractor shall provide all support, whether specified herein or not, of ViaSat Inc.’s Gold level support plan.

3.2 Remote technical support. The Contractor shall provide up to 75 hours of remote technical support.

The Contractor’s remote technical support shall be available 24/7 by phone or email.

3.3 Software sustainment services. The Contractor shall provide all software/firmware anomaly patches/fixes including VNPT, VNCC, UNTC and DOCCT/S anomaly patches/fixes. The Contractor shall provide installation support by phone or email.

3.4 Discount. When requested by the Government, the Contractor shall provide a minimum 10% discount off list price for repair, replacement items, and engineering services.

3.5 On-site training. At the Government request, the Contractor shall provide a three-day hands-on training course including training material and classroom lecture for up to eight students at the Government specified location. The training course shall be provided at no additional cost to the Government.

4.0 QUALITY ASSURANCE: The Contractor is responsible for implementing and maintaining a Quality Control Program (QCP) to ensure that the work performed meets or exceeds contract requirements and results in the correction of potential and actual problems. The QCP shall be

5.0 CONTRACTOR QUALIFICATIONS/REQUIREMENTS

5.1 The Contractor shall provide authorized personnel fully qualified and capable of supporting the technical representatives at Makalapa TCF with the best technical knowledge, skills, and expertise to meet the requirements specified in this PWS.

6.0 PLACE & PERIOD OF PERFORMANCE

Government location NCTAMS PAC, MAKALAPA Technical Control Facility 250 Makalapa Drive, Bldg 352, 4th Floor, Pearl Harbor, HI 96860-31214. Each Support Plan is for a period of 12 months.