PWS Kiosk SAFLOK Service - Maint Bldg 332.pdf

Performance Work Statement (PWS)

Kiosk (SAFLOK) System Maintenance and Software/Hardware Service Contract MCRD PI, Bldg. 332

1 Introduction

1.1 Background

Marine Corps Recruiting Depot Parris Island (MCRD PI) has a requirement for a Service Maintenance Contract for the hardware and software of the Kiosk (SAFLOK) System Model #:

211647, located at building 332 aboard MCRD Parris Island, South Carolina. This Kiosk is approximately 5 years old; however, it has only been used for 10 months. Service is required to keep the kiosk and associated hardware and software in operating condition.

1.2 Scope

The contractor shall provide ancillary compatible parts, repair services, and supporting maintenance services to maintain the operations of the software and hardware of a Government owned Kiosk (SAFLOK) system at the Unaccompanied Housing Facility, building 332, MCRD Parris Island.

Maintenance and Support must include telephone support, onsite support (if required), and parts replacement.

2 General Requirements

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of the contract and its personnel. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract management, and personnel administration.

2.3.1 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion specified in the contract. The contractor shall have a designated representative to serve as a single point of contact between the Government and Contractor personnel. The Contracting Officer is the only person who can legally modify any resulting contract or obligate the Government for the expenditure of public funds. The contractor shall contact an assigned Technical Point of Contact (TPOC: Edie Bridgman) located at the MCRD PI following award to coordinate for maintenance and base access.

2.3.2 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall maintain the currency of their employees required education, training and experience by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.4 Contractor Personnel, Disciplines, and Specialties

The contractor must be an approved vendor with required certifications from all manufacturers for components included in this requirement as well as active in SAM.gov upon submitting quote for this requirement.

2.5 Contract Type

Firm Fixed Price (FFP)

2.6 Period of Performance

Base Year 15 December 2021 14 December 2022 Option Year 1 15 December 2022 14 December 2023 Option Year 2 15 December 2023 14 December 2024 Option Year 3 15 December 2024 14 December 2025 Option Year 4 15 December 2025 14 December 2026

3 Specific Kiosk Tasks and Requirements

3.1. System Requirements:

The contractor shall provide service-maintenance support to include, but not limited to:

a) Online and telephonic technical support.

b) Online site services, as necessary.

c) Replacement of defective hardware from the kiosk as required.

d) All costs, to include labor, parts, tools, equipment, travel, and other miscellaneous expenses, shall be included in this Service Maintenance contract.

3.1.1 Kiosk Hardware Items

The following items are a list of existing hardware that must be maintained as part of the requirement:

1. Kiosk for MT Locks (Mag Strip): Includes System 6000 software and PIN Server, Serial #: 211647

2. Desktop Computer, HP (Saflok Server): Includes monitor, Serial #: CNC644P74G and tower, Serial # 2UA65130J5

3. Encoder Key Station, Type 7: Serial #: I008000000183, Serial #: I007000000184, (qty 2)

4. Hand held Programmer and Interrogator (LPI) Interface Probe/Elps Power Override:

Serial #: N/A, including charging base Serial # N/A

3.1.2 Kiosk Software

Saflok 6000: Windows: Version 3

3.2 Tasks

3.2.1 Maintenance and Support

The Contractor shall provide maintenance and software/hardware service contract on the Kiosk (SAFLOK) System in Building 332 Barracks:

a) Unlimited 24/7 technical support hotline.

b) Onsite Break/Fix Services: Onsite repair service are delivered Monday – Friday, 8:00 am

5:00 pm local time, excluding holidays. If support cannot be provided locally, then it will be the responsibility of the contractor to cover any shipping/return charges of products or components to the repair center.

c) Repair/replacement of parts or components at no additional cost.

d) If required, software or programing updates will be provided.

e) Should the contractor fail to repair any product or components locally a replacement/install will be required within 48 hours of failure.

4.0 Location/Work Site and Hours of Work

4.1 Location

Location address: Bldg. 332 Corregidor Street Parris Island, SC 29905

4.2 Hours of Work

The Contractor shall coordinate with the Government TPOC for services and maintenance.

Standard hours are Monday through Friday, 7:00 AM to 4:30 PM Eastern.

The Contractor shall not provide service on the following federal holidays:

New Year’s Day Labor Day Martin Luther King Jr. Birthday Columbus Day Presidents’ Day Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

The Service and Maintenance will be performed during normal working hours, Monday through Friday, 0800 AM to 1600 PM Eastern, except holidays or emergencies observed by this base, or unless otherwise specified by the government point of contact.

5 Special Requirements

5.1 Security and Safety

The contractor will abide by all current security and safety rules and regulations at MCRD PI.

The contractor shall follow Occupational Safety and Health Administration (OSHA) safety standards.

5.1.1 Base access

A. INTRODUCTION

The Marine Corps Recruit Depot/Eastern Recruiting Region policy allows no weapons or illegal drugs to be brought aboard our military installations. Individuals operating a vehicle aboard our military installations are required to have a valid, U.S. Driver’s License, registration, and insurance. If an individual has a valid foreign driver’s license, said individual must also provide a valid Passport. The contractor shall understand and comply with Depot Order 5512 Access Control Regulations. The contractor shall obtain a vehicle pass, if required, for all contractor personnel who perform work on the Marine Corps Recruit Depot Parris Island, SC (MCRDPI) cited in the contract.

B. RAPIDGATE ACCESS

RAPIDGate is a standard identity management and perimeter installation access control solution for the access management of vendors, contractors, suppliers and service providers who are not authorized a Common Access Card (CAC). Any and all costs associated with RAPIDGate access is the sole responsibility of the contractor.

A new protocol being implemented to fulfill this NCACS requirement is the RAPIDGate system.

The system meets Presidential Directive HSPD-12- Policy for a Common Identification Standard for Federal Employees and Contractors and Public Law 110-181 (FY 2008) SEC 1069 Standards for Entry to Military Installations in the United States requirements by providing background checks of contractor personnel. The rationale for implementation of this system is to increase security while reducing impacts to the contractor community by improving efficiencies for base entry.

For contractor employees that meet the background check criteria, a personal badge that affords base access (and/or multiple base access) for one year will be issued to each. Alternatively, a contractor may elect for the 90-day RAPIDGate program option. While Contractors are not required to participate in this program, those Contractors who choose not to participate will be required to obtain a separate pass through the MCRDPI Security Manager. This process is outlined below in Section C.

The Government does not guarantee the contractor’s successful enrollment or the successful enrollment of any contractor employees in the RAPIDGate program. Delays may result from choosing to access the installation by obtaining a one day pass each day required for access to MCRDPI. The Government will not be held responsible for any access delays associated with using the RAPIDGate Program or the Non-RAPIDGate Process listed below. If you have any questions regarding the RAPIDGate Program aboard MCRDPI, or to begin pre-enrollment, please contact RAPIDGate at 877-727-4342. More information about the enrollment process can be found in the attachment titled “RAPIDGate Program Enrollment Information.” If you have any questions pertaining to your contract, please contact the Contracting Officer identified on your contract and/or Contract Specialist administering your contract. Any questions regarding the MCRDPI access control policy changes may be addressed to Depot Security Manager at 843- 228-4091.

C. NON-RAPIDGATE ACCESS

The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base if choosing not to use RAPIDGate. The format for the letter must be in compliance Depot Order 5512. In addition to the aforementioned letter, the contractor must also submit a contractor information sheet on each employee. A template for the letter and contractor informational sheet template will be provided upon contract award. The contracting officer will endorse the request and forward to the Depot Security Manager Office for processing. This information must be provided to the assigned

Contract Specialist and/or Contracting Officer for the contract at least two (2) weeks prior to start of the contracts period of performance.

A criminal background check conducted by the Depot Security Managers Office shall be required for all contractor personnel not using RAPIDGate who make frequent visits to or perform work on the Marine Corps Recruit Depot cited in the Contract, prior to the start date of the contract. Contractors are required to review any proposed employee prior to submitting their names for the background check. Depot access maybe denied if it is determined that the employee(s):

1. Is on the National Terrorist Watch List.

2. Is illegally present in the United States.

3. Is subject to any outstanding warrant.

4. Been issued a debarment order and currently ineligible to enter any military installation.

5. A habitual criminal offender.

6. Been convicted of a felony within the past ten (10) years.

7. Been convicted of a crime involving drugs or drug paraphernalia within the past five (5) years.

8. Knowingly submitted a false of fraudulent information in connection with an employment questionnaire.

9. A registered sex offender.

10. Displays or has displayed conduct that the Commanding General deems prejudicial to the good order and discipline of this installation.

No physical badge will be issued. If a contractor’s proposed employees requiring access meet the required criminal background check, a one (1), 30 day vehicle pass will be provided to the contractor upon arrival at MCRDPI. After thirty (30) days, passes of no more than four (4) days will be issued thereafter for up to one (1) year from when the background check was conducted or when the contract ends, whichever is sooner. Upon arrival at Parris Island, the contractor must provide Driver's License, valid registration, and current insurance. The contractor requesting access must be on the MCRDPI RAPIDGate alternate list. Contractors not using either the RAPIDGate or this process will be denied access to MCRDPI.

5 .1.2 Safety

Contractor personnel and equipment entering a military installation are subject to security checks. Contractor personnel shall follow any direction given by Military Police or other security or safety personnel.

5.2 Government Furnished Materials

Only products listed previously section 3.1.1.

5.3 Environmental Requirements

The contractor shall remove all the debris/trash generated during the maintenance or service conducted at the end of each work day. After completion of the tasks in this PWS and before government acceptance, the contractor shall clean the facilities removing all debris left by the contractor from walls, floors, ceilings, or other areas of the building used or traversed by the contractor. The contractor will not dump, discharge, or permit leaks of any fuel, lubricant, coolant, solid waste, water, or trash while on Department of Defense property

6 Technical Point of Contact (TPOC)

The TPOC is responsible for overseeing the contractor’s performance, responding to any questions of a technical nature, accepting deliverables and services, and approving payment of the invoice. This person will be the POC for access to the site and resolving technical issues. The POC is not authorized to make any commitments or changes that will affect price, quality, quantity, or any other term or condition of the contract.

Primary TPOC Edie Bridgman Office Phone: (843) 228-3480 Cell Phone: (843) 605-3394 Email: edith.bridgman@usmc.mil

Secondary TPOC Albert Kight Jr.

Office Phone: (843) 228-2600 Cell Phone: (912) 856-6175 Email: albert.kight@usmc.mil mailto:edith.bridgman@usmc.mil mailto:albert.kight@usmc.mil