PWS Interpretation-Translation Services SFA PAN_2022_v3.pdf

PERFORMANCE WORK STATEMENT

U.S. Army South (ARSOUTH)

Security Forces Assistance (SFA), Panamá 2022

Interpretation/Translation Services

27 June 2022

Part 1

General Information

1. GENERAL: Personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States (U.S.)

Government shall not exercise any supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform interpretation and translation services as defined in this PWS except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: This is a non-personal services contract to provide interpretation and translation services for United States Army South (ARSOUTH), also referred to herein as “the Government”, in support of the

Security Forces Assistance Exercise being held in Panamá.

1.3 Objectives: The objective of this PWS is to obtain support to provide interpretation and translation from Spanish to English and English to Spanish for the Security Forces Assistance Exercise being held at various locations within Panamá.

1.4 Scope: Contractor shall provide non-personal services to include on-site language interpretation from

Spanish to English and English to Spanish, including simultaneous interpretation and consecutive interpretations. The contractor shall accomplish bouth, on-site translation and off-site translation.

1.5 Period of Performance: Base year shall be from 1 September 2022 to 31 August 2023.

- Option year 1 is from 1 September 2023 to 31 August 2024.

- Option year 2 is from 1 September 2024 to 31 August 2025.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): N/A.

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.6.3 Recognized Holidays: The Contractor shall perform services throughout 2022-2023, Panamenian

National Holidays, listed below.

Date Holiday name:

Sat, January 1 New Year's Day National Holiday

Sun, January 9 Martyr´s Day

Sat, February 26 Carnival

Sun, February 27 Carnival

Mon, February 28 Carnival

Tue, March 1 Carnival/Shrove Tuesday

Wed, March 2 Carnival/Ash Wednesday

Sun, March 20 March Equinox

Thu, April 14 Maundy Thursday

Fri, April 15 Good Friday

Sat, April 16 Holy Saturday

Sun, April 17 Easter Day

Sun, May 1 Labor Day / May Day

Mon, May 2 Labor Day / May Day observed

Tue, June 21 June Solstice

Mon, August 15 Foundation of Old Panama City

Thu, September 22 September equinox

Thu, November 3 Independence Day

Fri, November 4 Flag Day

Sat, November 5 Colon Day

Thu, November 10 Shout in Villa de los Santos

Mon, November 28 Independence from Spain

Thu, December 8 Mother's Day

Wed, December 21 December Solstice

Sat, December 24 Christmas Eve

Sun, December 25 Christmas Day

Mon, December 26 Christmas Day observed

Sat, December 31 New Year's Eve

1.6.4 Hours of Operation: The contractor is responsible for conducting business from Monday to Sunday between the hours of 8:00AM to 8:00PM. A duty day consists of 12 hours per day with 1.5 hours to be used for lunch. As defined by this PWS from 1 September 2022 through 31 August 2023, except when the

Government facility is closed due to local or national emergencies, administrative closings, or similar

Government-directed facility closings. Interpreters must be available 7 days a week. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the locations specified in technical exhibit 1 of this PWS.

1.6.6 Type of Contract: Firm fixed price contract.

1.6.7 Access and General Protection Policy and Procedures:

1.6.7.1 FPCON: In addition to the changes otherwise authorized by the changes of clause of contract, should the US Government Force Protection Condition (FPCON) at any individual installation change, the

Government may require changes in contractor security matters or process in accordance with DoDI 2000.16.

During FPCONs Charlie and Delta, only contract services that have been deemed “mission essential” by the

Government will continue. Contract services will resume when the FPCON is reduced to Bravo or lower.

1.6.7.2 Physical Security: N/A.

1.6.7.3 Escorts: The Contractor and all associated sub-contractor employees performing services under this contract shall be escorted at all times by host nation security personnel or by an individual designated by the

Contracting Officer Representative (COR) while accessing U.S. facilities or activities.

1.6.7.4 Personnel Security Clearance Requirements: N/A.

1.6.7.5 Background Checks: The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the Host

Nation Police Department of their residence or the State Police Department of their U.S. residence.

Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement.

Documentation of these checks will be made available to the KO or COR 48 hours after acceptance of contract (upon request). The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum and upon request from the Government, the Contractor shall provide to the KO and COR written notice within 48 hours, the following information on any contractor or subcontractor employee performing services under this contract:

• Full birth name

• Married name (if applicable)

• SSN or local equivalent (ID card number)

• Date of birth

• Place of birth (city, country)

1.6.7.5.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately within 24 hours notify the

KO and COR of that information. The Contractor shall make notification of:

(1) Traffic violations, other than parking, will be reported to the KO or COR only if the contract is for drivers for the Government;

(2) Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person; and

(3) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

1.6.7.5.2 Remedies. In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this paragraph my result in requiring the Contractor to remove a

Contractor employee or employees from the performance of the contract.

1.6.7.5.3 Subcontracts. The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.7.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures N/A.

1.6.7.6.1 Contractor Common Access Card (CAC) Eligible Requirements N/A.

1.6.7.6.1.1 Federal Installation/Facility Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of

Emergency Services, Security Office or the host nation equivalent.

1.6.7.6.2. Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access:

Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and

Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations. The employee performing services under this contract shall provide all information required for background checks to meet installation access requirements to the installation

Provost Marshal Office, Director of Emergency Services, or Security Office.

1.6.7.7 Employment Eligibility: The Contractor shall ensure that all Contractor employees and sub-contractor employees performing services under this contract in the U.S. or its territories have been pre-screened for employment eligibility using the E-verify Program on the Department of Homeland Security website http://www.uscis.gov/e-verify. Personnel that have not met the employment eligibility requirement on this website are not authorized to perform services under this contract. Verification of the eligibility check will be made available to the KO or COR upon request. This requirement is not in lieu of and does not relieve the Contractor from the I-9 Employment Eligibility Verification Forms for employment of personnel.

1.6.7.8 Access to Government Information Systems: N/A.

1.6.7.9 Key Control N/A.

1.6.7.10 Lock Combinations N/A.

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal

Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized http://www.uscis.gov/e-verify to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor

Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following personnel are considered key personnel by the government: Contract

Manager and Lead Interpreter/Translator. The Contractor shall provide a Contract Manager and Lead

Interpreter/Translator who shall be responsible for the distribution and performance of work for each site per deliverables table. The name of the persons who shall act for the Contractor when the manager is absent, shall be designated in writing to the Contracting Officer seven (7) days prior to contract start date.

The Contract Manager and Lead Interpreter/Translator shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.6.11 Special Qualifications or Certifications:

1.6.11.1 Simultaneous/Consecutive Interpretation Services. Services shall be performed by professional and experienced interpreters with native level ability to speak the language with sufficient structural accuracy and vocabulary, to participate effectively in most formal and informal conversations on practical, social and professional topics (at a minimum). The Contractor shall provide interpreters per required language and shall provide additional personnel if needed. It is preferred that the Interpreters have previous experience working with US Army South, US Southern Command or another US military agency and must possess thorough knowledge of military terminology. However, this is not a limiting factor.

1.6.11.2 Document Translation Services. Service providers shall be technically qualified and experienced native speaking language specialists, to proof-read, edit, and provide the final product layout and output, in the required media format (i.e., hardcopy or electronic). It is preferred that the Translators have previous experience working with US Army South, US Southern Command or another US military agency and must possess thorough knowledge of military terminology. However, this is not a limiting factor.

1.6.11.3 IA/IT Training Certification: All Contractor employees and subcontractor employees supporting

IA/IT functions must be certified upon contract award as directed in DoD 8570.01-M, DFARS

252.239.7001, and AR 25-2. Baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

1.6.12 Identification of Contractor Employees: Contractor employees shall identify themselves as

Contractor personnel with company badge and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc.

1.6.12.1 Badging of Contractor Employees: If required by the Government, contract personnel and all associated subcontractors employees accessing U.S. facilities or activities, shall present a valid picture ID provided by the Government while accessing Government owned or contracted facilities and shall adhere to facility security policies and restrictions. If applicable, Government issued access badges will not be worn outside designated facility where visible to the general public. Contractor personnel shall return all

U.S. Government issued identification to appropriate U.S. Government authorities within 5 day of the end of their contractual duties.

1.6.12.2 Uniform: The Contractor shall provide a standard uniform for all Contractor and subcontractor employees performing services under this contract, and ensure they wear the uniform during appointed duty hours. The uniform may consist of the same type and color shirt and slacks for all workers. Company logo is optional.

1.6.13 Contractor Travel: Contractor shall be required to travel to different work sites throughout Panamá during the performance of this contract to attend meetings, conferences, and simultaneous interpretation.

The Contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR seven (7) working days prior to travel.

1.6.14 Other Direct Costs (ODC) N/A.

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16. Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this

PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United

States Code (U.S.C.) Section 552a.

1.6.16.1 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the

Government prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.6.16.2 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery

Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The

Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.6.16.3 INFORMATION ASSURANCE: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication

(SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and

Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as U.S. Army Aviation and

Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

http://www.defenseimagery.mil/products/dodimagery/commercialuse.html

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The

Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase-in/Phase-Out (PIPO) Period N/A.

1.6.19 General Training Requirements:

1.6.19.1 Anti-Terrorism (AT) Level I Training: N/A.

1.6.19.2 OPSEC Awareness: If the Contractor, or a subcontractor, or employees of either disclose any information that disrupts or harms the Government's operations or activities, then the Government retains the right to exclude any employee from performance of duties under this contract. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. By way of example, personnel shall not sketch or take photos of government facilities or activities, unless related to service to be provided. All government paper products and removable digital storage material that is received, generated, or stored during the contract will be destroyed completely when no longer needed to preclude recognition of information.

1.6.19.3 Information Assurance (IA) Training: N/A.

1.6.19.4 Information Assurance (IA)/Information Technology (IT) Training: N/A.

1.6.19.5 Threat Awareness Reporting Program (TARP Training) N/A.

1.6.19.6 iWATCH Training: N/A.

1.6.19.7 OPSEC Training: N/A.

1.6.20 Overseas Training Requirements:

1.6.20.1 Antiterrorism (AT) Awareness Training for Contractor Personnel Traveling: N/A.

1.6.20.2 SERE Training: N/A.

1.6.21 Foreign (OCONUS) Requirements: All U.S. citizen or resident, and TCN contractor personnel not normally residing in the USSOUTHCOM AOR, must comply with the training requirements listed in the

Foreign Clearance Guide (FCG). Verification of the training shall be made available to the COR or KO upon request. Additionally, they must receive personal security training that includes at a minimum:

(a) Safety and security issues facing employees within the USSOUTHCOM AOR,

(b) Identifies safety and security contingency planning activities, and

(c) Identifies ways to utilize safety and security personnel and other resources appropriately.

1.6.21.1 Theater and Country Clearance Requirements: Contractor shall ensure all U.S. citizen or U.S.

resident Contractor employees and sub-contractor employees performing services under this who are traveling in the USSOUTHCOM AOR follow the requirements identified in the electronic Foreign

Clearance Guide (FCG) at https://www.fcg.pentagon.mil/fcg.cfm and must have all necessary passports, visas, and other documents required to enter, exit, or work in the USSOUTHCOM AOR; must have the appropriate DOD identity credential(s); must have the appropriate special area, country, and theater clearance as required in DOD Directive 4500.54E.

1.6.21.2 Vetting: The Contractor company and all associated sub-contractor companies, must have been vetted by the US Embassy in the country which the contract will be performed. For the purposes of this contract, the company is considered vetted if the company is located in the country which the contract will be performed unless the company has been previously barred from performing services for the

Government. If during a previous vetting process the company was barred from performing service for the

Government, then that is grounds for termination of the contract. If the company is located outside of the country which the contract will be performed, the company must be vetted by the US Embassy in the country of performance. Vetting will coordinated through the US Embassy's DOD Security Cooperation

Office (SCO) in the country of performance. If during any previous vetting process in other countries, the company is found to be barred from performing services for the Government; this finding is grounds for termination of the contract.

1.6.21.3 Installation Access to DOD Facility or Host Nation Installation: Contractor and all subcontractor employees performing services under this contract shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) (U.S. citizen and residents only), and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and areas commander installation/facility access and local security policies and procedures (provided by the COR or KO), and status of forces agreements or other diplomatic agreements. The employee performing services under this contract shall provide all information required for background checks to meet installation access requirements to the installation Provost Marshal Office, Director of Emergency Services, Security Office, or host nation equivalent.

1.6.21.4 Host Nation Installation Access with No DOD Facility: Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency

Services, Security Office or the host nation equivalent.

1.6.21.5 Deoxyribonucleic Acid (DNA) Samples: N/A.

1.6.21.6 Medical Travel Requirement: Contractor shall ensure that all Contractor employees and subcontractor employees are medically, dentally, and psychologically fit for performance of their duties.

All U.S. citizen and third country national (TCN) Contractor and subcontractor personnel must meet the medical screening requirements established by the USSOUTHCOM Commander in the Medical Suitability

Screening Regulation (SC Reg 40-501), as well as the requirements identified in FORCE HEALTH

PROTECTION (FHP) GUIDANCE FOR DEPLOYMENT in the USSOUTHCOM AOR or their successors and follow immunization and health protection guidelines outlined therein. All immunizations must be obtained prior to traveling to the USSOUTHCOM AOR. U.S. citizen and TCN Contractor and subcontractor personnel traveling from a country outside of the USSOUTHCOM AOR must travel into the

USSOUTHCOM AOR with a current copy of the Public Health Service Form 791, “International

Certificate of Vaccination”. In addition, U.S. citizen and TCN Contractor and subcontractor personnel traveling to the USSOUTHCOM AOR are required to be beneficiaries of a medical evacuation plan and service through an insurance plan provided by their employer or paid for individually.

1.6.22 Synchronized Pre-deployment and Operational Tracker (SPOT): N/A.

https://www.fcg.pentagon.mil/fcg.cfm

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1 Area of Responsibility. The U.S. Southern Command (USSOUTHCOM) area of responsibility

(AOR) includes the geographic areas of Antigua and Barbuda, Argentina, Aruba, Barbados, Belize, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mayotte, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Barthélemy, Saint Martin, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, and Venezuela.

2.1.2. Contractor. The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.1.3. Contracting officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.5. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. Foreign National. A foreign national is not a U.S. citizen. Green card holders are also identified as foreign nationals. A foreign national is further categorized as either a third country national or a local national based on the person’s citizenship and location of performance of duty.

2.1.8. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. Local National. Local nationals are foreign nationals who are citizens of the country where the performance of duty will occur.

2.1.10. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.11. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.12. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.13. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.14. Quality Control (QC). Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.15. Shall. An imperative command; has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.16. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.17. Third Country National. Third country nationals are foreign nationals who are not citizens of the country where the performance of duty will occur.

2.1.18. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.19. Work Week. Monday through Sunday, unless specified otherwise.

2.2 Acronyms:

AFFSSIR Armed Forces Repository of Specimen Samples

ALMS Army Learning Management System

ANSI American National Standards Institute

AOR Area of Responsibility

AR Army Regulation

ATCTS Army Training Certification Tracking System

AT Anti-Terrorism

CAC Common Access Card

CFR Code of Federal Regulations

CI Counter Intelligence

CLIN Contract Line Item Number

CMR Contract Manpower Reporting

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

DD Form 254 Department of Defense Contract Security Requirement List

DNA Deoxyribonucleic Acid (DNA)

DOD Department of Defense

DODD Department of Defense Directive

DODI Department of Defense Instruction

FAR Federal Acquisition Regulation

FHP Force Health Protection

FCG Foreign Clearance Guide

FN Foreign National

FY Fiscal Year

GFE Government Furnished Equipment

GFP Government Furnished Property

GFS Government Furnished Services

IA Information Assurance

IAW In Accordance With

IT Information Technology

JPAS Joint Personnel Adjudication System

JTR Joint Travel Regulation

KO Contracting Officer

LN Local National

LOA Letter of Authorization

NCIC-III National Crime Information Center Interstate Identification Index

NIST National Institute of Standards and Technology

ODC Other Direct Costs

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

OSHA Occupational Safety and Health Administration

OPSEC Operation Security

PIPO Phase In/Phase Out

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QCP Quality Control Program

RA Requiring Activity

SOP Standard Operating Procedures

SPOT Synchronized Predeployment and Operational Tracker

TCN Third Country National

TE Technical Exhibit

TSDB Terrorist Screening Data Base

U.S.C. United States Code

USSOUTHCOM United States Southern Command

THIS SECTION INTENTIONALLY LEFT BLANK

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government

Furnished Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: At times, the Government may provide transportation for contractor personnel because of mission requirements. An example of such transportation may include aerial movement to operating site via helicopter.

3.2 Facilities: The Government will provide the necessary workspace for the contractor’s staff to provide the support outlined in the PWS.

3.3 Utilities: Reserved.

3.4 Equipment: Reserved.

3.5 Materials: Reserved.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Facility Security Clearance: Reserved.

4.3. Materials: The contractor shall have their own printer and paper for printing documents; the contractor must also be able to take notes for interpretation and translation services using their own paper and writing utensils.

4.4. Equipment: The Contractor shall have a laptop with a Windows 10 operating system at a minimum and have access to the internet.

4.4.1 Translation Equipment. The Contractor shall provide their own automation hardware and software to receive, translate, and transfer documents

4.4.2 Interpretation Equipment: The contractor shall have the capability to provide a minimum of thirty

(30) portable interpretation devices with head sets for rotating classroom and outdoor interpreting depending on the days venue. This includes but is not limited to Laptops, flash drives, CD/DVDs, etc.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS: Contractor shall provide non-personal services to include on-site language interpretation from Spanish to English and English to Spanish to include simultaneous interpretation and consecutive interpretation. The contractor shall accomplish on-site translation and off-site translation.

5.1. Basic Services. The interpreters shall be able to interpret at native level and be able to interpret simultaneous accurate renditions of the speaker faithfully, including many details and nuances, reflecting the style, register, and cultural context of the source language, without omissions, additions or embellishments. The delivery must be completed with pleasant voice quality and only occasional hesitations, repetitions or corrections.

5.1.1 Reporting Instructions. The Contractor shall ensure that all interpreters are at the specific event location 15 minutes before scheduled time of event, every day dressed in appropriate professional appearance (at a minimum, slacks and polo or collared shirt).

5.2 Qualifications. Service providers shall be qualified and experienced native speaking language specialists, with at least three years of experience to proof-read, edit, and provide the final product layout and output, in the required media format (i.e., hardcopy or electronic).

5.2.1 On-site Interpretation Services. The Contractor must provide simultaneous interpretation from

Spanish to English and from English to Spanish as required, enabling communication between the government and other entities. Interpreters shall be physically available during the duration of the Security

Forces Assistance Exercise and be ready to provide interpretation services for briefings, meetings, and social events. Interpreters will be authorized one (1.5) hour lunch break each day. (Note: the government shall provide a copy of briefings to the interpreters approximately 24 hours prior to a presentation, so they have it as reference material. Interpreters are expected to interpret the speaker and not simply read from the briefing bullets/notes).

5.2.3 Off-site Translation Services. Translator shall provide English to Spanish translations of written or digital documents, utilizing Microsoft Word, PowerPoint, and other appropriate word processing tools via email or CD as per COR request. Translations will be reviewed by the government and any errors will be sent back for corrections one time, and shall be returned to the government the following day no later than

8:00PM. The contractor shall return the products via email in the appropriate format per the original document (e.g. Microsoft Word or PowerPoint). The contractor shall maintain a log and electronic file with all the products for back up. Translations will primarily be PowerPoint briefings ranging from 15 - 20 pages and will include graphics. Word documents are typically 10-40 pages in size. These generally when provided NLT 4:00 PM and are needed back NLT 4:00 PM the following day for documents up to 5000 words.

5.2.4 On-site Translation Services. The contractor will receive documents for translation hard copy or by email from the government. Work will be primarily assisting with translation of documents and assisting working groups with back brief translations. Translated copies will be provided back to the government within a time period of 20 minutes per 500 words. Two (2) copies shall be presented if the product is a hard copy and/or one electronic copy shall be submitted vya email.

5.3 Contractor Communication. The contractor shall maintain sufficient means of monitored communications (telephone, E-mail, etc.) to enable rapid contact between the Government and contract manager (See Para. 1.6.10 Key personnel). The contract shall respond within 20 minutes of the government attempting to contact the contractor.

5.4 Translation/Interpretation Equipment. The Contractor shall provide their own automation hardware and software to receive, translate, and transfer documents. This includes but is not limited to Laptops, flash drives, CD/DVDs, etc. The Contractor shall provide English/Spanish and Spanish/English translations of written documents, utilizing Microsoft Office Suites to include Word, PowerPoint, Excel, Adobe, and

Microsoft Outlook prior to commencing of event. The contractor shall have the capability to provide a minimum of thirty (30) portable interpretation devices with head sets for rotating classroom and outdoor interpreting depending on the days venue.

5.5. Service Contract Reporting (SCR). N/A.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 Army Directive 2014-05, Policy and Implementation Procedures for CAC Credentialing Access for

Uncleared Contractors

6.1.4 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.5 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.6 Joint Travel Regulation (JTR)

6.1.7 AR 735-5, Policies and Procedures for Property Accountability

6.1.8 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.9 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.10 AR 25-2, Information Assurance

6.1.11 DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces

6.1.12 USSOUTHCOM SC Regulation 40-501, Medical Suitability Screening Regulation

6.1.13 DODI 2000.16 DoD Antiterrorism (AT) Program

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachments:

7.1.1 Attachment 1 – Performance Requirements Summary

7.1.2 Attachment 2 – Deliverables Schedule

7.1.3 Exhibit 1 – Delivery Schedule

ATTACHMENT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The standard should relate to timeliness, quality, or quantity (metrics) of service required by the Contractor is stated in the PWS verbiage. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required—usually a shall statement)

Standard Performance

Threshold

(This is the maximum error rate. It could possibly be

“Zero deviation from standard”)

Method of Surveillance

% Deduction from monthly invoice for not meeting

Performance

Standards

1. Combating Trafficking in

Persons

FAR 52.222-50 c

The Contractor shall Notify its employees of

a. The United States

Government's zero tolerance policy described in paragraph of this clause

b. The actions that will be taken against employees for violations of this policy.

Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment

100%

Compliance

100%

Inspection, COR Validation

Example; 5% of total monthly price will be deducted

PRS # 1.

Reporting instructions. The

Contractor shall ensure that all interpreters are at the specific event location 15 minutes before scheduled time of event.

PWS paragraph 5.1.1

Interpreters shall be dressed in appropriate professional attire based on missions venue (for example, suit, slacks and polo or collared shirt, blouse,skirt, etc).

100%

Compliance

COR

Validation;

periodic surveillance

PRS #2.

Qualifications. Service providers shall be qualified and experienced native speaking language specialists, with at least three years of experience to proof-read, edit, and provide the final product layout and output, in the required media format (i.e., hardcopy or electronic).

PWS Paragraph 5.2

Native speaking. 100%

COR

Validation;

PRS # 3

On-site Interpretation Services.

The Contractor must provide interpretation from Spanish to

English and from English to

Spanish as required, enabling communication between the government and other entities.

PWS Paragraph 5.2.1

Interpreters shall be physically available during the duration of the Security Forces

Assistance Exercise and be ready to provide interpretation services for briefings, meetings, and social events.

100%

Compliance

COR

Validation;

PRS # 4

On-site Translation Services. The contractor will receive documents for translation hard copy or by email from the government. Work will be primarily assisting with translation of documents and assisting working groups with back brief translations.

PWS Paragraph 5.2.4

Translated copies will be provided back to the government within a time period of 20 minutes per 500 words.

100%

Compliance

COR

Validation;

PRS # 5

Communication: The contractor shall maintain sufficient means of monitored communications

(telephone, E-mail, etc.) to enable rapid contact between the

Government and contract manager

(See Para. 1.6.10 Key personnel).

The contract shall respond within

20 minutes of the government attempting to contact the contractor.

PWS Paragraph 5.3

The contractor shall respond within 20 minutes of the government attempting to make contact with the contractor.

100%

COR

Validation;

ATTACHMENT 2

Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To

Key Personnel: The

Contractor shall provide a Contract

Manager and Lead

Interpreter/Translator who shall be responsible for the distribution and performance of work for each site per deliverables table.

PWS Para. 1.6.10

One time. The name of the persons who shall act for the

Contractor when the manager is absent, shall be designated in writing to the

Contracting Officer seven (7) days prior to contract start date.

One copy. Microsoft word electronic document.

410th CSB KO Attn:

TBD to the KO and

COR

Background Checks:

The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the Host

Nation Police

Department of their residence or the State

Police

PWS Para. 1.6.7.5

Documentation of these checks will be made available to the KO or COR 48 hours after acceptance of contrac

Or As required and/or upon replacement of personnel

One coopy Microsoft word, or

PDF, via electronic document to the KO and COR.

410th CSB KO Attn:

TBD

IA/IT Training

Certification: All

Contractor employees and subcontractor employees supporting

IA/IT functions must be certified upon contract award as directed in DoD

8570.01-M, DFARS

252.239.7001, and AR

25-2.

PWS Para, 1.6.11.3

Baseline certification as stipulated in DoD

8570.01-M must be completed upon contract award.

Certtificate must be renewed yearly

One copy Microsoft word, or

PDF, via electronic document to the KO and COR.

410th CSB KO Attn:

TBD

Off-site Translation

English to Spanish translations of written or digital documents

PWS para. 5.2.3

As required, returned within 12 hours of receipt

2 copies if paper, 1 if electronic

Paper or Electronic

(Microsoft Word or

Excel), in the appropriate format per the original document

410th CSB KO Attn:

TBD

On-site Translation

English to Spanish translations of written or digital documents

PWS para. 5.2.4

As required, with a time period of 20 minutes per 500 words.

2 copies if paper, 1 if electronic

Paper or Electronic

(Microsoft Word or

Excel), in the appropriate format per the original document

410th CSB KO Attn:

TBD

Contractor Travel:

Contractor shall be required to travel to different work sites throughout Panamá during the performance of this contract to attend meetings, conferences, and simultaneous interpretation. The

Contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel

Regulation (JTR) and the limitation of funds specified in this contract.

PWS Para. 1.6.13

All travel requires

Government approval/authorizati on and notification to the COR seven

(7) working days prior to travel.

N/A Email response? COR or 410th CSB

KO Attn: TBD???

Technical Exhibit 1

ITEM LOCATION DESCRIPTION TOTAL

DAYS

ESTIMATED

WORDS

1 SENAFRONT

METETI

Interpretation X 2 Interpreters

1 Sep 22– 31 Jan 23

N/A

2 SENAFRONT

METETI

Translation Services

1 Sep – 31 Jan 23

30000

3 Panama City Panama Interpretation X 3 Interpreters

1 Sep 22– 31 Aug 23

N/A

4 Panama City Panama Translation Services

1 Sep 22 – 31 Aug 23

80000