PWS HireVue.pdf

Attachment 1 – Performance Work Statement Page 1 of 10

PERFORMANCE WORK STATEMENT (PWS)

In Support of:

Space Systems Command Los Angeles Air Force Base (LAAFB)

Video Interviewing Software

1.0 DESCRIPTION OF SERVICES

1.1 General: Space Systems Command (SSC) requires access to asynchronous, geographically distributed interview capability to properly align approximately 800 personnel to corps and delta allocations.

1.2 Background: Moving swiftly to organize itself as the newest branch of the Armed Forces, the United States Space Force (USSF) is being built to enable its mission to provide resilient, defendable and affordable space capabilities for our Nation and the joint force. As part of a military organization responsible for defending our Nation and strengthening our allies through the joint force, the SSC requires access to asynchronous geographically distributed interview capability to ensure they are aligning the right talent to meet the mission needs and shaping the culture of the field command.

1.3 Objectives: The basic license objective includes the following:

1.3.1 Video Interviewing Software, scientifically validated Artificial Intelligent Video and Game-Based Assessments, Coding Challenges for technical hiring, Conversational AI and Automated Scheduling all combine in one secure platform that will distributed interviews between personnel and organizational proponents which is critical to optimally aligning personnel talents with organizational talent demands.

1.3.2 Scope: On-demand and live interviews of personnel in support of a SSC mission areas and as part of the Talent Management assessment process. The program will be administered by the SSC Talent Management Directorate at Los Angeles Air Force Base, CA. Interviews are built, conducted, and stored within an Amazon Web Services (AWS) Gov Cloud FedRAMP L4 environment.

1.3.3 Period of Performance: The period of performance shall be for a one (1)

Base Year period of 12 months and one (1) 12-month option periods

2.0 GENERAL INFORMATION

2.1 Quality Control: Quality Control is the responsibility of the Contractor. The

Contractor is responsible for the delivery of quality services to the Government (see FAR 52.246-1 Contractor Inspection Requirements).

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2.2 Quality Control Program: The Government is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the government recipient of services. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users. The Contractor shall provide their final written Quality Control Plan (QCP) no later than (NLT) 10days after contract award and within five (5) days of any proposed changes to the COR and CO.

2.3 The Contractor’s quality control program shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP as a minimum shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

2.4 Upon request from the COR, the Contractor shall provide, all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs.

2.5 The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the Contracting Officer (CO). Proposed changes made after CO acceptance shall be submitted in writing through the COR to the CO for review and acceptance prior to implementing any revision. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

2.6 Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor shall reply in writing within five (5) work days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

2.7 Hours of Operation: Maintain online availability 24 hours a day, 7 days a week.

2.8 Safeguarding For Official Use Only (FOUO) Information. During normal duty hours, the Contractor shall place information determined to be FOUO in an out-of-sight location, if visitors, casual traffic, and other non- Government/Non-Contractor personnel have access to the work area. During non-duty hours and at the close of business, the Contractor shall store FOUO records, to preclude unauthorized access.

2.9 Special Qualifications. The Contractor shall provide the experience, skills, knowledge, and training to satisfactorily perform the services required by the contract.

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2.10 Provider must be Federal Risk and Authorization Management Program

(FedRAMP) authorized. FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. This approach uses a “do once, use many times” framework that saves cost, time, and staff required to conduct redundant Agency security assessments. FedRAMP is mandatory for federal agency cloud deployments and service models at the low, moderate, and high-risk impact levels.

3.0 DELIVERY REQUIREMENTS

3.1 Provider must support questions and assessments in multiple modalities, including but not limited to:

a) Video questions and responses.

b) Written questions and responses.

c) Computer programming challenges.

d) General problem-solving challenges.

3.2 Provider must support training for hiring managers at 5 geographically separated organizations that includes but is not limited to:

a. Hiring team account set up.

b. Selecting interview questions tailored to the needs of each branch.

c. Building interview structures that support the talent demands of each branch.

d. Instruction on best practices for reviewing and rating interviews.

e. Training hiring teams on decentralized video reviews.

3.3 Provider is required to transfer all data (video, ratings, administrative, etc…) to USSF analytical organizations for pre- and post-branching analysis. Provider must also provide API configuration that allows USSF analytic organizations to pull data without further support from the provider.

3.4 . Enable standard Single Sign-On (“SSO”) based on SAML 2.0 standards

3.4.1 Trade staging metadata

3.4.2 Configure staging account with metadata and turn on SSO

3.4.3 Test that users can access staging site with SSO

3.4.4 Trade production metadata

3.4.5 Configure production accounts with metadata and turn on SSO

3.4.6 Test that users can access production site with SSO

3.4.7 provide SAML 2.0 metadata for both staging and production servers

3.5 Provide the API Quick Start Guide which covers how System is architected and how the API can be used.

3.5.1 API uses the HTTPS protocol, REST principles and JSON payloads

3.5.2 configure, setup, train, and support Buyer’s developers of the custom integration

3.5.3 conduct a one-day training event at West Point for hiring managers and the event is included in the scope of the contract.

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3.6 Contracting Officer Representative (COR): The COR will be identified by separate letter of appointment. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assures that the Contractor performs the technical requirements of the contract; performs inspections necessary in connection with contract performance;

maintains written and oral communications with the Contractor concerning technical aspects of the contract; issues written interpretations of technical requirements, including government drawings, designs, specifications; monitors Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinates availability of government furnished property, and provides site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

3.7 Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) work days of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 30 work days the contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) work days of the termination.

3.8 The following are considered key personnel by the Government: The Contractor shall provide a Program Manager (PM) who shall be responsible for the performance of the work under this contract. The name of this person, and an Alternate PM (APM), who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference. The PM or APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 7:30 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

4.0 DATA RIGHTS

4.1 The government has unlimited rights to all documents/material produced under this contract to the extent permitted by the data rights clauses. The parties mutually acknowledge their understanding that this is the government’s intent. All documents and materials, to include the source codes of any software, produced under this task order shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the contracting officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

5.0 ORGANIZATIONAL CONFLICT OF INTEREST

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5.1 Purpose. To aid in ensuring that:

5.1.1 The Contractor does not obtain an unfair competitive advantage by establishing the ground rules for a future competition;

5.1.2 The Contractor's objectivity and judgment are not biased because of its present or future interests (financial, contractual, organizational, or otherwise) which relate to work performed under this contract;

and

5.1.3 The Contractor does not obtain an unfair competitive advantage by virtue of its access to non-public or proprietary information belonging to others.

5.2 DEFINITIONS

5.2.1 The term “Contractor” herein used in Organizational Conflict of Interest, means: (a) the organization (hereinafter referred to as "it" or "its") entering into this agreement with the Government; (b) all business organizations with which it may merge, join or affiliate now or in the future and in any manner whatsoever, or which hold or may obtain, by purchase or otherwise, direct or indirect control of it; (c) it’s parent organization, if any and any of its present or future subsidiaries, associates, affiliates, or holding companies, and; (d) any organization or enterprise over which it has direct or indirect control now or in the future.

5.2.2 The term "proprietary information" for purposes of Organizational

Conflict of Interest, means any information considered so valuable by its owners that it is held secret by them and their licensees.

Information furnished voluntarily by the owner without limitations on its use, or which is available without restrictions from other sources, is not considered proprietary.

5.2.3 Organizational Conflicts of Interest Examples. The following examples illustrate situations in which organizational conflicts of interest may arise. These examples are not all inclusive.

5.2.4 Biased Ground Rules. This type of conflict may arise in situations where a company sets the ground rules for a future competition.

For example, when a Contractor develops requirements then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage.

5.2.5 Impaired Objectivity. This type of conflict may exist where a

Contractor’s obligations under a contract require objectivity, but another role of the Contractor casts doubt on its ability to be truly objective. An example of this type of conflict is where a Contractor’s work under one contract entails evaluating itself, its affiliates, or its competitors under a separate contract.

5.2.6 Unequal Access to Information. This type of conflict may arise when a Contractor has access to nonpublic or proprietary

Attachment 1 – Performance Work Statement Page 6 of 10 information as part of its performance under a contract that gives it an unfair advantage in a competition for a later contract.

5.2.7 General Constraints. The provisions of FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest, concerning organizational conflicts of interest govern this contract. Potential conflicts may exist in accordance with FAR 9.505-1, Providing Systems Engineering and Technical Direction, through 9.505-4, Obtaining Access to Proprietary Information. In this regard, the Contractor is responsible for identifying any actual or potential organizational conflicts of interest to the KO that arise as the result of performance under this contract. To avoid or mitigate a potential conflict related to performance under this contract, the KO will impose appropriate constraints such as the constraints discussed below. Since it is impossible to foresee all the circumstances that might give rise to organizational conflicts of interest, the constraints discussed below are not all inclusive and the CO may impose constraints other than, or in addition to, the constraints listed below.

5.2.8 The Contractor agrees that if it provides, under a contract or task order or delivery order, systems engineering and technical guidance for systems and programs, but does not have overall contractual responsibility, it will not be allowed to be awarded a contract or task or delivery order to supply the system or any of its major components or be a subcontractor or consultant to a supplier of the system or any of its major components (FAR 9.505-1).

5.2.9 The Contractor agrees that if it prepares complete specifications for non-developmental items or assists in the preparation of work statements for a system or services under a contract or task order or delivery order, it will not be allowed to furnish these items, either as a prime Contractor, a subcontractor or as a consultant (FAR 9.505- 2).

5.2.10 The Contractor agrees that it will neither evaluate nor advise the

Government regarding its own products or activities. The Contractor will objectively evaluate or advise the Government concerning products or activities of any prospective competitors

(FAR 9.505-3).

5.2.11 The Contractor agrees that if it gains access to proprietary information of other companies, it will exercise diligent effort to protect such proprietary information from unauthorized use or disclosure (FAR 9.505-4). In addition, the Contractor agrees to protect the proprietary information of other organizations disclosed to the Contractor during performance of this contract with the same caution that a reasonably prudent Contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies it will enter into written agreements with the other companies to protect their information from unauthorized use or disclosure for as long as

Attachment 1 – Performance Work Statement Page 7 of 10 it remains proprietary and to refrain from using the information for any purpose other than that for which it was furnished. The Contractor shall provide copies of such agreements to the CO.

5.2.12 If the Contractor, in the performance of this contract, obtains access to plans, policies, reports, studies, financial plans, data or other information of any nature which has not been released or otherwise made available to the public, the Contractor agrees that without prior written approval of the KO, it shall not: (a) use such information for any private purpose unless the information has been released or otherwise made available to the public, or (b) release such information unless release is otherwise authorized under the contract or such information has previously been released or otherwise made available to the public by the Government.

5.2.13 Non-Disclosure Agreements. The Contractor shall obtain from each employee who has access to proprietary information under this contract, a written agreement which shall in substance provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others or use for their benefit, proprietary information received in connection with the work under this contract. The Contractor will educate its employees regarding the restrictions imposed by FAR 9.505-4, so that they will not use or disclose proprietary information or data generated or acquired in the performance of this contract, except as provided herein.

5.2.14 Training. The Contractor shall effectively educate its employees, through formal training, company policy, information directives and procedures, in an awareness of the legal provisions of FAR Subpart

9.5 and its underlying policy and principles, so that each employee will know and understand the provisions of that Subpart and the absolute necessity of safeguarding information from anyone other than the Contractor's employees who have a need to know, and the U.S. Government.

5.2.15 Conflicts Involving Future Procurements. The award of this contract, government taskings or acquiescence in the Contractor’s performance of services hereunder shall not constitute or be interpreted as a determination that the Contractor is eligible to participate in future procurements, developmental efforts, implementation efforts, or related activities. Only the KOs for such efforts, applying the rules, principles, and procedures of FAR Subpart 9.5, have the authority to determine whether a conflict exists, in connection with such procurements.

6.0 DEFINITIONS

6.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

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6.2 CONTRACTING OFFICER (CO). A person with authority to enter into, administer, and/or terminate contracts, and to make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

6.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the

U.S. Government appointed by the contracting officer to administer the contract.

Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor, if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

6.4 . CONTRACTOR PERSONNEL. Contractor and subcontractor employees performing working under this contract.

6.5 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

6.6 DELIVERABLE. Anything that can be physically delivered, but may include non-physical things, such as meeting minutes or reports.

6.7 GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT

PROPERTY (GP). Property in the possession of or directly acquired by the Government and subsequently made available to the Contractor.

6.8 KEY PERSONNEL. Contractor employees who are critical for achieving PWS objectives. Key personnel shall meet position qualification and experience requirements indicated in the PWS. When key personnel qualifications are used as an evaluation factor in “Best Value” procurement, the Contracting Officer is the only one authorized to concur with key personnel replacement after award of the contract.

When proposed key personnel resumes are used as an evaluation factor in best value procurement, a letter of commitment may be required from the individual whose resume is provided.

6.9 PERFORMANCE PREQUIREMENT SUMMARY (PRS). A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

6.10 PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

6.11 QUALITY ASSURANCE. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established;

products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, quality assurance refers to actions by the Government.

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6.12 QUALITY ASSURANCE SURVEILLAND PLAN (QASP). The Government’s organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

6.13 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

6.14 SUBCONTRACTOR. One that enters into a contract with a prime Contractor.

The Government does not have privity of contract with the subcontractor.

6.15 WORK DAY. The length of time during a day in which the Contractor provides services, in accordance with the contract. Also referred to as Business Day.

6.16 WORK WEEK. Monday through Friday, unless otherwise specified.

6.17 ACRONYMS:

AFFARS Air Force Federal Acquisition Regulation Supplement COR Contracting Officer Representative DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation CO Contracting Officer OCI Organizational Conflict of Interest POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan SSC Space Systems Command USSF United States Space Force

7.0 REPRESENTATIONS AND DISCLOSURES.

7.1 The Contractor represents that it has disclosed to the CO, prior to award of this contract, all facts relevant to the existence or potential existence of organizational conflict of interest as that term is used in FAR Subpart 9.5.

7.2 The Contractor represents that if it discovers an organizational conflict of interest or potential conflict of interest after award of this contract, a prompt and full disclosure shall be made in writing to the KO. This disclosure shall include a description of the action the Contractor has taken or proposes to take to avoid or mitigate such conflict.

8.0 REMEDIES AND WAIVER.

8.1 For breach of any of the above restrictions or for non-disclosure or misrepresentation of any relevant facts required to be disclosed concerning this contract, the Government may terminate this contract for default, disqualify the contractor for

Attachment 1 – Performance Work Statement Page 10 of 10 subsequent related contractual efforts, and pursue such other remedies as may be permitted by law or this contract.

8.2 . The parties recognize that this clause has potential effects, which will survive the performance of this contract, and that it is impossible to foresee each circumstance to which it might be applied in the future. Accordingly, the Contractor may at any time seek a waiver from the cognizant CO by submitting a full written description of the requested waiver and the reasons in support thereof (FAR 9.503).

9.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

9.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed within this PWS.

10.0 APPLICABLE PUBLICATIONS (CURRENT EDITIONS):

10.1 The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

AR 25-2 Information Assurance AR 530-1 Operations Security (OPSEC)