PWS - Furnishings Management.pdf

Performance Work Statement

Furnishings Management Services at

Mountain Home AFB, Idaho

1 June 2020

Table of Contents

1. Vision Statement 4

1.1. Reserved 4

1.2. Reserved 4

1.3. Scope 4

2. General Requirements 7

2.1. Non-Personal Services 7

2.2. Business Relations 7

2.3. Contract Administration and Management 7

2.4. Subcontract Management 7

2.5. Location and Hours of Work 9

3. Back Up Stock & Environmental Controls 9

3.1. Back Up Stock 9

3.3.2. Environmental Controls 13

4. Special Requirements 16

4.1. Government Furnished Materials 16

4.3. Records Management 17

5.0 Quality Assurance 17

6.0 Multi-Functional Team Meetings 18

7.0 Continuation of Essential Department of Defense Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander 18

8. Insurance 19

Appendix A Dormitory Campus Map 20

Appendix B Fire Stations (6300 & 203) and FMS Warehouse 21

Appendix C Incidental Government Furnished Equipment (Room Furnishings) 22

Appendix D Estimated Dormitories and Warehouse Inventories 26

Furnishings Management Services

1. Vision Statement

Provide first class customer service to the unaccompanied airmen and Airman Dorm Leaders (ADL) assigned to the 366th Fighter Wing (FW) without mission degradation.

1.1. Reserved

1.2. Reserved

1.3. Scope

The contractor shall provide all personnel, equipment, tools, materials, supplies, supervision, fuels, and transportation except those specified as government furnished necessary to operate the Furnishings Management Section (FMS) IAW with this Performance Work Statement(PWS) and Air Force Instruction(AFI) 32-6000 as noted herein. Tasks include responsibility and accountability of assets located in all dormitories (7), and other approved locations (2), on Mountain Home AFB (MHAFB). A quarterly preventative maintenance service of washers, tumble dryers, and ice machines, laundry rooms and other areas as required. Repair, maintenance, and cleaning service shall be conducted on site when practical. The contractor shall ensure performance of all repairs, testing, and cleaning of appliances IAW commercial standards and as outlined in AFI 32-6000.

1.3.1. The contractor shall provide routine upkeep, cleaning, and minor maintenance for the governmentfurnished facility. Housekeeping of the administrative and warehouse areas shall be in strict compliance with all OSHA, AFOSH, and warehouse management standards of occupational safety and cleanliness.

1.3.2. Office and warehouse safety practices shall be in compliance with all OSHA, AFOSH, and warehouse management standards of occupational safety.

1.3.3. Warehouse will be maintained IAW AFJMAN 23-210, Joint Service Manual (JSM) For Storage and Materials Handling and The Air Force Housing Support Facilities Guide, Chapter 4, Furnishings Management Warehouse, https://www.dla.mil/Portals/104/Documents/J5StrategicPlansPolicy/PublicIssuances/m4145.12.pdf

1.3.4. The contractor shall manage and perform all areas identified as the responsibility of the furnishings management function and perform all procedures and tasks IAW AFI 32-6000 Chapter 9 and all other applicable instructions, manuals, or guidelines associated with the safe operation of warehouse and office environment.

1.3.5. The contractor must be able to gain a Common Access Card (CAC) in order to have access to the Air Force Enterprise Military Housing (eMH) information technology system. The process for obtaining a CAC involves background checks and a minor investigation. Access to eMH is required to account for furnishings, equipment, and appliances in each unaccompanied housing facility, to include the warehouse. The computer generated bar code system shall be used to identify and account for all government assets in the warehouse and all other government facilities under the control of the Housing Manager. The contractor is the primary custodian for all unaccompanied housing furnishing assets. Complete an inventory and assessment of all FMS assets and issued furnishings within 30 calendar days after contract award.

1.3.6. Maintain a clear and defined audit trail of all furnishings transactions using an AF Form 228, (Furnishing Receipt and Condition Report) or eMH equivalent document. Maintain a master inventory, AF Form 228, reflecting total furnishings issued to each customer. The contractor has full responsibility for accountability for all furniture, equipment, and appliance items located in the warehouse. Accountability of all items issued to the dorms on the master AF Form 228 belongs to the senior ADL. However, FMS must conduct an annual review of at least 30 percent of member account files by comparing the AF Form 228 to the assets issued.

1.3.7. Receive inventory, unload, store, and sign documentation of all furnishings at FMS facilities. Inspect received property to ensure that items received match the descriptions and quantities ordered. Inspect for damage to include warranted items for the equipment label. FMS Manager shall maintain all factory purchase warranties and track any recalls.

1.3.8. Ensure there is a 3 percent back-up stock. Project requirement in the budgeting phase for back-up stock, notify Superintendent, Dormitory Management, and Housing Manager when approaching the standard.

1.3.9. Contractor shall be responsible for uploading, downloading, and replacement of furnishings into new or renovated dormitories, accept requests, issue furnishings, and eMH. Within three (3) workdays of receipt of the request, the contractor shall deliver, unpack, inspect, and assemble the furnishings and place them in the location required. This function shall include removal of all packing material. The man-hour rate shall be established in the schedule and payment shall be made based on the actual quantity of man-hours used. The rate in the Schedule of Supplies/Services shall include labor for removal, installation, and disposition of existing furnishings, transportation, and all other associated costs for a complete job (see Service Summary). The contractor shall submit all requests for extra hours to the Contracting Officer (CO) for approval before any extra hours are worked. Time sheets shall be submitted with any invoice for extra hours and must match the extra hours request submitted by the contractor to the Contracting Officer Representative (COR) in order to validate the number of hours actually worked.

1.3.10. Make data entries in eMH upon receipt of turn-in request and actual receipt of furnishings. The contractor shall coordinate the date and time of pick up (pick up shall be within three (3) workdays after notification by the government).

1.3.11. Furnishings that are turned in/condemned. The contractor shall make arrangements to turn them in to Defense Reutilization Management Office (DRMO). The contractor shall maintain all necessary documents to reflect final disposition of all government assets turned in to DRMO. The contractor shall report excess furniture to the Housing Manager so they can notify 366 FW A4/A4CF for final disposition instructions of excess furnishings.

1.3.12. SCHEDULING: The ADL Office staff shall routinely provide the FMS with a list of deliveries and pickups two (2) working days in advance of the required delivery and/or pick up date. The scheduled time for deliveries and pick up are between the hours of 0700- 1600. It is the FMS’s responsibility to ensure all scheduled deliveries/pick-ups are made within the allotted time frame.

1.3.13. DELIVERY OF FURNITURE AND INSTALLATION OF APPLIANCES: All furniture and appliances shall be loaded at the FMS warehouse and delivered to the customer. All furniture items shall be assembled and placed in the customer’s residence. Appliances shall be installed and tested according to the manufactures instruction manual. In the event the contractor is unable to complete any installation or where the contractor encounters problems, they are to contact the ADL and COR immediately from the customer’s residence. The contractor is responsible for ensuring all components, parts, and accessories (i.e. vent hoses, fill pipes, shelves, rails, legs etc.) are present, assembled, and delivered. The contractor shall provide all necessary protection to keep appliances, furniture, and the residences free from damage during movement. The contractor is responsible for any theft, damage, or loss of government property at any time when the item(s) are considered under the care and possession of the contractor. Contractor shall not redeliver furniture and appliances collected while in route. A new AF Form 228 shall be generated using eMH and submitted to the ADL by 0800 the following work day. All deliveries shall be completed IAW the schedule.

1.3.14. PICK-UP AND REMOVAL OF FURNITURE AND APPLIANCES: All furniture items shall be collected and disassembled where applicable and returned to the FMS warehouse. Appliances shall be disconnected at the source by FMS personnel. All government assets collected shall be returned to the FMS warehouse by close of business that working day. The contractor shall provide all necessary protection to keep appliances and furniture free from damage. This includes during movement from all government buildings back to the FMS warehouse. A new AF Form 228 shall be generated using eMH and submitted to the ADL by 0800 the following work day. All pick-ups shall be completed IAW the schedule.

1.3.15. SERVICE CALLS: The contractor’s service call program will be from 0800-1600, Monday – Friday.

The contractor’s program shall have the capability to complete a service call immediately for all emergency requests and three (3) working days for all other types of service calls. Upon FMS notification, all appliance malfunctions shall be considered an emergency and replaced immediately.

1.3.16. FURNITURE, APPLIANCE REPAIR AND MAINTENANCE PROGRAM: IAW AFI 32-6000,

paragraph 9.11., the contractor shall establish and maintain a repair program. All repairs shall be conducted in the FMS Warehouse facility and/or the dormitories. The contractor shall ensure appliances are maintained IAW the manufacturer’s recommended actions. The contractor shall collect upon request from the ADL the furniture, appliances, and equipment that require repair. If a suitable replacement is in the warehouse, the requested item shall be replaced. The item(s), which require maintenance, shall be worked on by FMS personnel unless the work required is beyond their expertise in which case FMS personnel will obtain (3) three quotes from vendors for repair and report their findings to the Superintendent and Housing Manager. Upon return of furnishing item to the ADL, a new AF Form 228 will be generated using eMH and submitted to the ADL by 0800 the following work day.

1.3.17. PREVENTATIVE MAINTENANCE PROGRAM. The contractor shall provide a monthly PM service of washers, dryers, and ice machines located in dormitory laundry rooms and other areas. The minimum service for washers shall consist of a full minimum cycle check, hot and cold water hose inspection. Service of dryers shall include removal of lint from exhaust system, internal building vent system, and internal appliance electronics, oiling of all components as required and replacement of vent hoses if necessary. The minimum service for ice machines shall consist of internal cleaning and filter replacement IAW manufactures specifications. Appliances may require stripping down in order to gain access to these areas. A cycle test shall be required upon service completion of all appliances. Appliances assessed as requiring repair and/or replacement shall be reported to the Superintendent and the COR immediately after FMS personnel have determined it is in the best interest of the government to repair and/or replace using the criteria outlined in AFI 32-6000, paragraph 9.11. If the appliances require removal from the building due to replacement, a new AF Form 228 will be generated using eMH and submitted to the ADL by 0800 the following work day.

1.3.18. REPLACEMENT PARTS: The contractor shall have full responsibility for replacement parts and shall maintain an adequate system to provide the COR with data reports of all parts used and on order.

Notwithstanding any other provisions of the contract, the contractor shall be reimbursed upon submission of the paid invoice for the parts indicated on the accompanying copy of the service call. The contractor shall notify the Superintendent and the ADL when any replacement part must be ordered and repair delays are expected.

The contractor shall not exceed established repair cost limits without prior approval by the Superintendent as established in AFI 32-6000, paragraph 9.11.3. FMS personnel shall identify unserviceable furnishings, equipment, or appliances and cannibalize all serviceable parts. These parts shall then be used on appliance repairs and annotated accordingly on repair work orders.

1.3.19. DOCUMENTATION: AF Form 228 (Furnishing Receipt and Condition Report): FMS personnel are responsible for generating an AF Form 228 for every furnishing, appliance, and equipment transaction with the ADLs. All documentation is subject to the Privacy Act of 1974 and shall be treated accordingly. The contractor shall hand the ADL an FMS Customer Critique for all transactions when completing pick-up and deliveries. The ADLs will fill out the critique and forward all critiques to the COR every Friday by 1500.

2. General Requirements

This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.1. Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the COR and CO immediately.

2.2. Business Relations

The contractor shall successfully integrate and coordinate all activities needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3. Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1. Contract Management: The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations and the contractor's corporate offices.

2.3.2. Contract Administration: The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a point of contact between the Government and contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

2.3.3. Personnel Administration: The contractor shall make available employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.4. Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement.

The contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. The contractor may add subcontractors to their team after notification to the CO or COR. .

2.5. Location and Hours of Work

Normal workdays are Monday through Friday except federal holidays. FMS Office operating hours are from 0700 - 1600. Under certain situations, the contractor shall be required to work other than normal hours to include emergency or special events.

3. Back Up Stock & Environmental Controls

3.3.1. Back Up Stock

Installations maintain back-up stock for all non-GOQ furnishings and appliances but may not exceed 3 percent per item. Purpose of back-up stock is to provide replacement for items being repaired or out-of-cycle condemned goods. The contractor shall notify the COR if back up stock exceeds 3 percent.

3.3.2. Warehouse Operations

3.3.1. Furnishings management facilities should meet or exceed standards set in AFJMAN 23-210, Joint Service Manual for Storage and Materials Handling, and the Air Force Housing Support Facilities Guide, Chapter 4, Management Warehouse (Attachment 15.19). Refer to Chapter 11 regarding warehouse storage facilities.

3.3.2. Environmental Controls

3.3.2.1. Hazardous Material Inventory and Safety Data Sheets (SDS): SDS are required as specified in the latest version of Federal Standard No. 313 for all potentially hazardous materials. SDSs must be submitted by the contractor upon contract award to the CO, COR, and Hazardous Materials Program Manager (366 FW/A7IE) at 208-828-1684/6351 for a determination of whether or not a product is a HAZMAT and what additional requirements may be applicable/necessary. Approval is required before bringing any hazardous materials (HAZMAT) onto the installation. The government (HAZMART personnel) shall inventory all chemicals which the contractor brings onto MHAFB. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from MHAFB. The inventory shall be performed

Page of prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

3.3.2.2. Material Storage and Use. The contractor shall follow manufacturer's guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling, this includes hazardous materials.

3.3.2.3. Notification of Environmental Spills. If a spill occurs, the person discovering the spill shall make every effort to safely stop the product flow, when possible, warn personnel, shut off ignition sources, contain the spill, make notifications, and begin cleanup. If the spill is considered an emergency and there is a potential life, health, fire, or other safety hazard, the MHAFB Fire Department shall be notified IMMEDIATELY. The contractor shall be responsible for cleaning up small spills safety and within their capabilities to do so.

Generally, a spill of only a few gallons shall be recovered by the contractor using absorbent materials or a spill kit. Recovered product and contaminated materials shall be packaged and staged for disposal IAW MHAFB hazardous waste procedures. Contact the Environmental Office (208-828-6351) for guidance. The liability for the spill or release of such substances rests solely with the contractor and its agent.

3.3.2.4. Waste. Identify, label, handle, store, and dispose of hazardous waste or debris IAW federal, state, and local regulations. Ensure all waste has undergone the appropriate hazardous waste determination and documentation is retained for these determinations. Do not dispose of hazardous waste on MHAFB. Do not discharge any waste to a sanitary sewer, storm drain, or to surface waters or conduct waste treatment or disposal on Government property without written approval of the CO. Consult with the Hazardous Waste Program Manager (366 FW/A7IE) at 208-828-1684/6351 prior to disposal of any waste.

Service Summary (SS) Furnishings Management Services Performance Objectives PWS Para Performance Threshold Housekeeping/Safety/Management Visual The house keeping of the administrative and warehouse areas shall be in strict compliance with all OSHA, AFOSH, and warehouse management standards of occupational safety and cleanliness.

1.3.1 Weekly

AQL: No more than 1% deviation per month

3.1 Inventories Report generated monthly

FMS will maintain control of government owned furnishings to

3.1.1 Accurate, Complete, Timely

AQL: No more than 1% deviation per month

8 26 include hard and soft goods (furnishings), appliances, and equipment. FMS shall update inventory list in eMH based on initial acquisitions, transfers, issues/turn-ins, annual assessments and/or final disposition of furnishings items.

3.2 Back Up Visual/eMH Report

Installations maintain back-up stock for all non GOQ furnishings/appliances .not to exceed 3% per item. Purpose of back-up stock is to provide replacement for items being repaired or out of cycle condemned goods. Commander must submit waiver request for requirements exceeding 3% Thru AFCEC/CI to AF/A4C for approval..

3.2.1 Satisfactory/Unsatisfactory

AQL: No more or less than 1% deviation of total inventory per building

3.3 Deliveries Visual Daily Inspection

The FMS must ensure that the warehouse meets or exceeds the standards outlined in AFJMAN 23- 210, Joint Service Manual (JSM) For Storage and Materials Handling, and the Air Force Housing Support Facilities Guide, Chapter 4, Furnishings Management Warehouse.

3.3.1 Accurate Complete Timely

AQL: No more than 5 defects per month

Staging area for processing all in/ outbound furnishings. A small workshop for minor maintenance and repair of furniture items.

3.3.2 Accurate Complete Timely

AQL: No more 5 defects per month

FMS will secure all high value or pilfer able items in a secure/locked storage area at all times as outlined in

AFJAM 23-210

Joint Service Manual (JSM) For Storage..

3.3.3 Accurate Complete Timely

AQL: No more 5 defects per

3.4 Material Handling Visual Monthly Inspection

FMS will follow all established safety procedures and comply with Occupational Safety and Health Administration laws and regulation.

3.4.1 a) Accurate Complete Timely AQL: No more 1% defects per month

3.4 Material Handling Visual Inspection

1) Block open refrigerator doors when storing for circulation 2) Use furniture pads or paper wrapping material to protect furnishings during transport. 3) Cover items not in boxes while in warehouse. 4) Inspect service and store returned assets to the back of the stock, ensuring rotation.

5) Verify identification, quantity, and condition of furnishings that are received into the warehouse. Report damage immediately to the COR. 6) Maintain records on the date of delivery on furnishings items.

7) Determine depreciation allowances for cash collection vouchers, reports

3.4.3 Accurate Complete Timely

AQL: No more 3% defects per month of surveys, and deficiency reports. 8) Maintain appliance warranty data via AF Form 4302, Appliance Warranty and affix to the back of each appliance.

3.5 Scheduling Check Daily With ADL

Office The Contractor shall provide to the FMS office the schedule accomplished from the Unaccompanied Housing office (UHO) list for that day's service.

3.5.1 Accurate Complete Timely

AQL: No more 1 defects per

3.6 Deliveries COR will ensure and inspect

all deliveries for accuracy of delivery.

The Contractor shall ensure that all deliveries are complete with all component parts present and item placed and completely installed to customer's and Airman Dormitory leader (ADL) satisfaction with paperwork submitted to ADL by 0800 of the next working day

3.6.1 a) Accurate Complete Timely AQL: No more than five (5)

3.7 Pickups and

Removal/Service Calls

Daily monitored by FMS Contractor. COR or ADL will pass on this type of request.

1.) The Contractor shall completely disconnect, disassemble, and remove all furniture and appliances for all pick-up and removal requests.

When requested by ADL an exchange of appliance will be carried out.

2.) The Contractor shall complete all service requests and annotate all requests on a service call sheet within four hours for all service calls.

3.) The Contractor shall correctly test and adequately document all appliances connected for all service calls

3.7.1, 3.8.1, 3.8.2 1) Accurate Complete Timely AQL: No more than five (5) defects per month

2.) Accurate Complete Timely AQL: No more than five (5) defects per month

3) Accurate Complete Timely AQL: No more than two (2)

3.9 Furniture

Repair/Appliance Repair/Appliance Cleaning

Visual Inspection of repair by

COR.

1.) The Contractor shall correctly test, repair, document, affect a certificate of serviceability, and return all furniture to UHO within five (5) working days for

3.9.1

3.10.1

3.11.1

Accurate Complete Timely AQL: No more than two (2) all repaired furniture items.

2.) The Contractor shall correctly test, repair, document, affect a certificate of serviceability, and return all appliances to UHO within thirty-five (35) working days for all appliance repairs.

3.) The Contractor shall clean to shall clean to standard, document, affect a certificate of serviceability, and return all appliances to UHO within five (5) working days for all appliance cleaning.

4. Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1. Incidental Government Furnished Materials

The Government shall provide, without cost, the facilities, equipment, materials, and/or services listed below.

Facilities: Building 1320 (FMS Warehouse)

4.1.1. PROPERTY:

4.1.2. Property: The Government shall provide the contractor the appliances and furnishings that are needed to satisfy the requirements of this contract except for any repair/spare parts that are required to be purchased. All property will be in operational condition.

Unique-item identifier or equivalent:

All items will be tracked using stock numbers and Government eMH program.

NOTE: The contractor/FMS will be responsible for all property control records.

4.1.3. Property Accountability: The contractor shall be liable for any loss or damage caused to Government Furnished Property by the contractor personnel. Compensation to the government shall be effected either by withholding amounts owed to the contractor or by direct payment by the contractor, the method to be determined by the CO. All property in need of repair/maintenance shall be repaired by the contractor within 30 calendar days of discovery. All repair/maintenance not performed by the contractor shall be done at the Government’s option and at the contractor’s expense.

4.1.4. In the case of damaged property, the amount of compensation due to the Government by the contractor shall be the actual cost of repair, provided such amount does not exceed the economical repair value (75% of the costs to replace such item). In the case of items lost or damaged beyond economical repair the amount of the contractors liability shall be the full replacement value of the item. Any failure of the contractor to agree with such determination shall be treated as a dispute pursuant to the terms and conditions of this contract.

4.1.5. Theft, Damage, and Loss: The contractor is responsible for any theft, damage or loss of Government property at any time when the item(s) are considered under the care and/or possession of the contractor. The contractor shall replace the item(s) with the same or similar item(s) of equal or greater value and of equal or greater operating capabilities.

4.1.6. Disposition of Property. When government furnished property is determined to be beyond economical repair it shall be certified by the COR as condition condemned and reported to the FMS Property Administrator for disposition. Upon completion of the contract all Government property will be returned to the FMS Property Administrator.

4.2. Materials:

4.2.1. Replacement Parts: The contractor shall have the full responsibility for replacement parts and shall maintain an adequate system to provide data reports of all parts used and on order. Notwithstanding any other terms or conditions of the contract, the Government shall reimburse upon submission of the paid invoice for the parts indicated on accompanying copy of the service call. The contractor shall submit an estimate for approval to the COR before purchasing any replacement parts. Replacement parts exceeding $1,000 shall have (3) three estimates provided to the CO for approval. The contractor shall submit all receipts for approved replacement part purchases prior to submitting any invoice for reimbursement. The contractor shall not exceed established repair cost limits (on file with ADL/COR) without prior approval by the CO.

4.2.2. The contractor agrees that replacement parts or services furnished under the contract shall be covered by the most favorable commercial warranties the contractor gives to any customer for such supplies or service.

4.2.3. The rights and remedies provided herein are in addition to and do not limit any rights afforded to the Government by any other clause of this contract.

4.2.4. Key Control: The contractor shall establish and implement methods of making sure all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys for housing units without COR approval.

4.2.4.1. The contractor shall immediately report to the COR any occurrences of lost or duplicated keys.

4.2.4.2. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the CO; to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from payment due the contractor.

4.2.4.3. The contractor shall prohibit the use of keys issued by the Government by any persons other than the contractor's employees.

4.2.4.4 The ADL Staff will provide resident information for all unaccompanied housing rooms. This information, which contains the occupant’s name, address, and other personal information, are provided pursuant to the contract and shall not be released to any individual or agency without the approval of the CO.

Releasing this information without approval is in violation of the Privacy Act of 1974.

4.3. RECORDS MANAGEMENT

4.3.1. RECORDS, FILES, DOCUMENTS, and WORK PAPERS: All records, files, documents, and work papers provided by the government remain government property and shall be maintained and disposed of per AFI 37-138, Table 64-1 Rule 2.

4.3.2. FORMS AND PUBLICATIONS: The government will provide forms expressly required to perform the work in this PWS. All other publications can be obtained via the internet.

4.3.3. FMS TRAINING: One class shall be provided to the contractors via the Air Force Institute of Technology via Distance Learning. A Common Access Card (CAC) shall be required in order to register and access the course on the approved government system.

5. QUALITY ASSURANCE

5.1. The government shall evaluate the contractor’s performance to ensure services are received IAW requirements set forth in this PWS. The COR shall periodically check by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise assessing the task or its results to determine whether or not the performance meets standards. When a performance threshold has not been met the contractor shall be notified by the CO with instructions for responding to the discrepancies identified. Additionally, any performance element which has a rating below satisfactory shall require an immediate Multi-Functional Team (MFT) meeting.

5.2. The Contractor shall develop and maintain a quality assurance program to ensure integrated In-service maintenance is performed IAW commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non- recurrence of defective services. At a minimum, the contractor shall develop quality control procedures addressing the areas identified in this PWS. This plan shall be due to the CO NLT 10 calendar days following contract award

6. MULTI FUNCTIONAL TEAM MEETINGS

6.1. Meetings. The CO, Functional Commander, COR, ADL, and other government personnel as determined by the CO, and the contractor shall periodically, but no less than semi-annually, meet to discuss the contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, required contract modification(s), unsatisfactory inspections and trends against each performance objective, positive performance, and steps taken by the contractor to prevent unsatisfactory occurrences in the future.

The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

6.2. Meeting Minutes. The minutes of these meetings shall be reduced to writing, signed by the CO, and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution.

7.0 CONTINUATION OF ESSENTIAL DEPARTMENT OF DEFENSE SERVICES DURING CRISIS

DECLARED BY THE NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT

COMMANDER. IAW Department of Defense Instruction (DoDI) 3020.37. Continuation of Essential Contractor Services During Crisis, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined Furnishing Management Services under this PWS are essential and must be performed during a crisis. The contractor shall continue providing service to the requesting organization 24 hours a day until the crisis is over. The contractor shall submit a contingency plan for operating under said conditions. This plan is due to the CO and COR within thirty (30) calendar days following contract award and shall include how the contractor will ensure continuation of services, contain the employee’s name, address, home phone number, cell phone number, social security number, security clearance, and duty title. Contractor employees with approved background checks will be allowed unescorted access to the installation for performance of work in all FPCONs except “Delta”. The CO, Project Manager (PM), or COR shall notify the contractor of a “Delta” condition as soon as possible after security conditions have been implemented. . The contractor shall notify the COR to schedule routine maintenance 24 hours in advance during conditions relating to crisis or declared emergencies to ensure access to buildings with minimal impedance.

8.0. INSURANCE:

8.1. Workman's Compensation and Employers Liability Insurance as required by law except that if this contract is to be performed in a state which does not require or permit private insurance, then compliance with the statutory or administrative requirements in any such state will be satisfactory. The required Workmen's

Compensation insurance shall extend to cover employer's liability for accidental bodily injury or death and for occupational diseases with a minimum liability limit of $100,000.00.

a. General Liability Insurance. Bodily injury liability insurance, in the minimum limits of $500,000.00 per occurrence shall be required on the comprehensive form of policy.

b. Automobile Liability Insurance. This insurance shall be required on the comprehensive form of policy and shall provide bodily injury liability and property damage liability covering the operation of all automobile used in connection with the performance of the contract. At least the minimum limits of $200,000.00 per person and $500,000.00 per occurrence for bodily injury and $20,000 per occurrence for property damage shall be required.

APPENDIX A Dormitory Campus Map (Arrows point to current

Dormitories) Bldg. 2425 in Red is currently off line

APPENDIX B

Fire Stations (6300 & 206) and FMS Warehouse (1320) (Yellow)

APPENDIX C GOVERNMENT FURNISHED EQUIPMENT (ROOM FURNISHINGS)

Dormitory Inventory Estimates

Building Number of Organization Type of Furnishings Number/Floor s

Rooms

2312/3 104 Dorm Refrigerator/Microwave, Single bed with mattress, chair, Dresser 3-Drawer, Dresser Under bed 2floor lamp w/sha de, Recliner, Desk Lamp, nightstand, Wall Unit

2312 Dayroom/3

Dorm Couch, Television, End Cable, Coffee Table, Love

Display Case , Television Stand, Cushioned Chair, Stool , Chair Wooden, stereo receiver, Pool, Foosball, Air Hockey Table

Laundry

Room-3

Dorm

Dryer Stacked, Washers, Dryers and Ice Machine

2312 Kitchen Dorm Range, Dishwasher, Microwave, Refrigerator, Table, Chairs

2314/3 140

Dorm Bed Single, Book Case, Chair Desk, Chair Recliner, Mattressk , Stand Night, TV Stand Room, Cart

Chair Kitchen Rm , Chair Kitchen Rm, Refrigerator Microwave Combo, Stove Room, Table Kitchen Rm

Dayroom/3

Dorm

Couch, Television, End Cable, Coffee Table, Love

Stoo l, Chair Wooden, Pool Table, Bar Table, Pool Table, Air Hockey Table

Laundry Rooms/3

Dorm Washers, Dryers, Ice Machine

2314 Kitchen Dorm Range, Dishwasher, Microwave, Refrigerator, Table, Chairs

2318/3 70 Dorm

Bed Single 24, Bed Queen 47, Mattress, Table Lamp, Microwave/Refrigerator, Desk, Desk Chair, Easy Chair Recliner, Night Stand (Currently used as Dormitory)

2318 Dayroom/3 Dorm Couch, Television, Surround System, Table with 4 chairs, Lounge Chairs, Coffee Table, Television stand

Laundry Rooms

Dorm Located on the first and third floor, washers and dryers. Ice Machines one per floor

2318 Kitchen Dorm Stove, Microwave, Dishwasher, Refrigerator, Television

2412/3 140 Dorm Bed Single, Book Case, Chair Desk, Chair Recliner, Dresser 3Dr, Dresser UB 4Dr, Lamp Desk, Lamp

FMattress , Stand Night, TV Stand Room, Chair Kitchen, Refrigera tor, Table Kitchen Rm, Stove

2412 Dorm Couc h, Television, End Cable, Coffee Table, Love

Dayroom/3

StoolAir Hockey Table, Bar Table, Chair Wooden, stereo rece iver, Pool, Foosball, APPENDIX D

EstimateDormit Room/3 Warehouse

2412 Laundry Dorm Washers, Dryers, Ice Machine ories and

2412 Kitchen Dorm Table/Chairs, Microwave, Refrigerator, Stove, Dishwasher Inventories

Dormitory Inventory Estimates

Building Number Organization Type of Furnishings of

Number/Floors Rooms

Single bed, Twin XL Mattress, 4-Drawer Under bed 2416/3 108 Dorm Dresser, Nightstand, 5-Drawer Dresser, Desk with desk chair, Desk Lamp, Floor Lamp, Recliner, 2416 Dayroom Dorm Couch, Television, End Cable , Coffee Table , Love Seat, 3 Case, Television Stand , Cushioned Chair, Bar Stool, Chair Surround Sound , Pool, Foosball, Air Hockey Table, Bar

Stove, Dishwasher, Microwave, Refrigerator, Table with 2416 Kitchen Dorm chairs

2416 Laundry Room-3 Dorm Washing Machines, Dryers

2422/3 107 Dorm Refrigerator/Microwave, headboard, bed frame, mattress, dresserlamp, dresser, desk, night stand , chair, mirror, floor lamp, Desk

2422 Dayroom Dorm Couch, Television, End Cable, Coffee Table, Love Seat, 3 Display Case, Television Stand, Cushioned Chair, Bar

StoolHockey, Foosball Table, Bar Table, Chair Wooden , stereo receiver, Pool, Air

2422 Laundry Dorm Washers, Dryers, Ice Machine

Room

2422 Kitchen Dorm RangeChairs, Refrigerator, Microwave, Dishwasher, Table with

Dorm/Renovati Single bed, Twin XL Mattress, 4-Drawer Under bed on Project

2425/3 80 #FA-4897 Dresser, Nightstand, 5chair, Desk Lamp, Floor Lamp, Recliner, -Drawer Dresser, Desk with desk

Estimated FY Refrigerator/Microwave Combo

2425 Dayroom/3 2023Dorm Couch, Television, Coffee Table, End Table, Billiard Table, Foosball table, Air Hockey Table.

2425 Laundry Room Dorm 24on first floor Washing Machines, 24 Dryers, laundry Room Located

2425 Kitchen Dorm Range, Dishwasher, Refrigerator, Tables and Chairs.

2429 ADL Office Airman Dormitory Leader Office Desks, Chairs, Office

6300 22 Fire Bed, Captain, Mattress, Desk Chair, Framed Mirror, Desk

6300 Kitchen Fire Recliner, Television, Washer/Dryer/Hutch, End Table, Range/Microwave

206 3 Fire Bed, Captain , Mattress, Desk, Hutch, Lamp Deck, Microwave, End Table, Coffee Table, Washer/Dryer/Range/Microwave

FMS

Warehouse

Furnishings Management Services warehouse New furnishings for replacement stored here.

Item Room Type Date Acquired

Purchase Price QTY

20" range Kitchen 9/21/2012 $368.97 145

70in LCD TV Dayroom 9/12/2012 $1,040.00 11

Bar Table Day Room 1/18/2012 $112.62 33

Bed Single Bedroom 9/17/2010 $201.15 679

Bed, Captain 4Dr Bedroom 9/21/2012 $416.00 22

Book Case Bedroom 8/3/2012 $250.00 488

Cart Microwave Suite Kitchen 7/15/2000 $185.60 140

Case Display Dayroom 8/3/2012 $250.00 18

Chair Bar Dayroom

1/18/2012 $491.95 50

Chair Bar Cushioned Dayroom

9/29/2011 $437.37 12

Chair Bar Wood Dayroom

1/18/2012 $491.95 47 Chair Card Table Dayroom 1/18/2012 $182.96 15

Chair Desk Bedroom 9/21/2012 $114.00 679

Chair Kitchen Kitchen 1/18/2012 $151.96 43

Chair Kitchen Kitchen/Rooms 9/25/2014 $106.00 280

Chair Lounge Dayroom 1/18/2012 $391.47 7

Chair Recliner Bedroom 1/18/2012 $441.00 679

Chair Cushioned Dayroom

9/29/2011 $437.37 14

Coffee Table Dayroom

9/29/2011 $159.61 32

Couch Dayroom

1/18/2012 $757.33 46 Desk Bedroom 1/18/2012 $259.00 679

Dishwasher Kitchen 9/25/2014 $268.97 6

Dresser 3Dr Bedroom 9/17/2010 $286.05 623

Dresser Under bed 2Drawer Bedroom 2/11/2012 $139.11 850

Dresser Under bed 4Drawer Bedroom 1/18/2012 $287.00 294

Dryer Clothes Laundry 9/25/2014 $501.95 58

Dryer Stacked 2in1 Laundry Rooms 1/18/2012 $1,360 6

DVD Player Dayroom 6/12/2011 $75.00 17

End Table Dayroom 9/21/2012 $173.00 87

Foosball Table Dayroom 9/14/2009 $655.98 5

Framed Mirror Bedroom 9/21/2012 $65.00 91

Fridge/Microwave Bedroom 9/25/2014 $564.05 679

Hutch Dayroom 9/21/2012 $257.00 4

Ice Machine Laundry Rooms 9/13/2013 $1,045.00 13

Lamp Desk Bedroom 1/18/2012 $49.99 679

Love Seat Dayroom 9/29/2011 $627.49 30

Mattress Bedroom 9/21/2012 $145.00 679

Microwave Kitchen 1/18/2012 $150.00 3

Microwave Convection Kitchen 9/21/2012 $827.48 3

Nightstand Bedroom 9/21/2012 $113.00 679

Pool Table Dayroom 2/2/2017 $2,689.00 6

Range Hood Kitchen N/A N/A 148

Refrigerator 25cf Common Kitchen 9/12/2012 $1,291.29 6

Refrigerator Micro/Combo Suite Kitchen 9/25/2014 $564.05 679

Surround Sound System Dayroom 9/29/2011 $627.49 13

Stool Kitchen 1/24/2012 $182.00 50

Table Bar Dayroom

1/18/2012 $112.62 12

Table Café Dayroom

1/18/2012 $112.62 12

Table Card Dayroom

1/18/2012 $182.43 5 Table Coffee Dayroom 9/17/2010 $155.30 35

Table Kitchen Common Kitchen N/A N/A 5

Table Kitchen Rm Kitchen 9/25/2014 $191.00 140

Table Octagon/Game Dayroom 1/18/2012 $1,651.20 5

TV LCD 32in Dayroom 5/13/2010 $580 6

TV Stand Dayroom 8/7/2012 $150.00 12

Wall Unit Bedroom 9/17/2010 $660.08 679

Washer Clothes Laundry Rooms 9/25/2014 $491.95 72

Building

Asset Type

Location

Date Acquired

Purchase Price

1320 Ice Machine Warehouse 9/13/2013 $1,045.00

1320 Clothes Dryer Warehouse 9/25/2011 $501.95

Double Stack Dryer Warehouse 1/18/2012 $1,360

1320 Clothes Washer Warehouse 9/25/2011 $491.95

1320 Dish Washer Warehouse 9/25/2012 $286.97

1320 Nightstand Warehouse 1/18/2012 $132.00

1320 Desk Warehouse 1/18/2012 $259.00

1320 Range Warehouse 9/25/2014 $441.64

1320 Cushioned Chair Warehouse 9/29/2011 $437.37

1320 3 Drawer Dresser Warehouse 2/11/2012 $222.32

Dresser Under bed 2 Drawer Warehouse 2/11/2012 $139.11

1320 Microwave Warehouse 2/11/2012 $125.00

1320 Mirrors Warehouse 2/11/2012 $75.00

1320 Recliner Warehouse 2/11/2012 $333.05

1320 Mattress Warehouse 1/9/2012 $145.00

1320 Chair Desk Warehouse 1/18/2012 $130.00

1320 Love Seat Warehouse 9/29/2011 $627.49

1320 Micro/refrigerators Warehouse 9/25/2014 $564.05

TV Stand Dayroom Warehouse 1/24/2012 $289.00

1320 Cushioned Chair Warehouse 9/29/2011 $437.37

Range TOTALS

SPEED

Brand SPEED QUEEN FRIGIDAIRE QUEEN SPEED QUEEN

Model LWN311PP111TW01 FAHE1011MW0 LWS17NW LWS16BW Quantity 18 29 15 10 72 Age 2011 2014 2011 2011 Dryer

Brand SPEED QUEEN SPEED QUEEN FRIGIDAIRE Model KE517AWF LES17AWF FARE1011MW1 Quantity 8 29 27 64 Age 2011 2012 2014 Ice Machine

Brand MANITOWOC MANITOWOC Model SPA160 SPA160 Quantity 8 5 13 Age 2012 2012 Refer

Brand GE GE WHIRLPOOL ABSOCOLD Model PSS29NGPA BB TBX21JABRRWW W1TXNMFWQ02 ARD1031FB12 Quantity 2 2 1 665 670 Age 2010 2010 2010 2014 Oven

Brand KENMORE GE HOTPOINT Model 79094153310 J BP30W A3WW MLRA720K5WH Quantity 5 2 140 145 Age 2016 2014 2014 Dishwasher

Brand FRIGIDAIRE Model FFBD2408NW2A Quantity 6 6 Age 2014 Microwave

Brand GE GE MICROFRIDGE DAEWOO

Model JE1050GA JE1860GB001 MFM-9NTP KOR-9G1FB Quantity 1 1 1 419 422 Age 2012 2012 2012 2014 Range Hood

Brand NUTONE Model RL6300 Quantity 140 140 Age 2010

APPENDIX E - Furnishing Management SME QUALIFICATIONS & EXPERIENCE

1. Furnishing Management SME (Standard Occupational Classification 11-3071)

Experience and Qualification Level: Furnishing Management Section Manager

A minimum of 3-5 years of experience within the last 10 years must be in the lodging, furnishings, appliance repair/maintenance, and warehouse operations.

Knowledge, Skills, and Abilities (KSAs):

Provide demonstrated performance of work in the following areas:

• Oversees warehouse operations, furniture and appliance inventory, appliances/furnishing repairs.

• Creates maintains and controls use of all furnishings reports, tracking of all furnishing items and conducts annual inventory.

• Organizing and gathering furniture data, conducting analyses and providing recommendations without assistance.

• Must have computer experience to apply computer software including Microsoft Office (Excel, Word, and Power Point).

2. Furnishing Management Junior (Standard Occupational Classification 11‐3071)

Experience and Qualification Level: Furnishing Management Laborer

Preferred 3 years’ experience in lodging industry, furnishings, and appliance repair / maintenance, and warehouse operations.

Knowledge, Skills, and Abilities (KSAs):

Provide demonstrated performance of work in the following areas:

• Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.

• Conducts warehouse operations when directed by SME. Identifies furniture and appliance needing and or replacement and coordinates replacement based off of lifecycle criteria.

• Maintain accurate up to date furnishing reports.

• When tasked by SME gathers furniture data, conducts analyses and provides recommendations to SME.

• Must have computer experience to apply computer software including Microsoft Office (Excel, Word, PowerPoint).