PWS CAE 2026-2030 14MAY24.doc

PERFORMANCE WORK STATEMENT (PWS)

U. S. Coast Guard C-27J Loadmaster Training

1.0 GENERAL.

1.1 SCOPE.

The purpose of this requirement is to obtain training support services for the U.S. Coast Guard (USCG), Office of Aviation Forces (CG-711). Specifically, the Contractor will be required to provide a series of courses designed to provide USCG personnel, C-27J Loadmaster training. Courses shall include the Ground Phases for the following: Loadmaster Training (C-27J).

1.2 BACKGROUND.

The USCG requires a cost-effective course to ensure loadmasters are current in required training for certification purposes. All training will be based on, and in accordance with current USCG flight manuals and directives. The courses will incorporate classroom, training aids and practical training in the appropriate USCG aircraft configuration(s). Upon completion of the course, the student must be able to progress to follow-on flight training in their designated aircraft.

1.3 CONTRACTOR PERSONNEL.

1.3.1 Project Manager. The Contractor shall provide a Project Manager (PM) who shall be responsible for all Contractor work performed under this contract. The PM is further designated as Key by the Government (see PWS 1.4).

1.3.1.1 The PM shall be the single point of contact for the Contracting Officer and the Contracting Officer’s Representative (COR). The Contractor shall provide the name of the PM and any alternate(s) who shall have the authority to act for the Contractor in the absence of the PM. During any absence of the PM, the alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The PM and designated alternate(s) shall be able to read, write, speak and understand English. Additionally, the Contractor shall not replace the PM without prior acknowledgement from the Contracting Officer.

1.3.1.2 The PM shall be available to the COR via telephone during normal business hours of 0800 and 1700 EST, Monday through Friday. The PM shall respond to a request for discussion or resolution of technical problems within 48 hours of notification by the Contracting Officer or COR.

1.3.2 Qualified Personnel. The Contractor shall provide qualified personnel to perform all requirements specified in this Contract.

1.3.2.1 Course Language. The training shall be conducted in English using standard USCG aviation nomenclature.

1.3.3 Employee Identification. Contractor employees visiting Government facilities shall wear a government issued identification badge that, at minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. While visiting government facilities, Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

1.3.3.1 Contractor employees working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display the Government issued badge in plain view above the waist at all times.

1.3.4 Employee Conduct. Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of military uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States, the Department of Homeland Security or the USCG.

1.3.4.1 The Project Manager shall ensure Contractor employees understand and abide by USCG established rules, regulations and policies concerning safety and security.

1.3.5 Removing Employees for Misconduct or Security Reasons. The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from USCG facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under this contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

1.3.6 Conflict of Interest. The Contractor shall not employ any person who is an employee of the United States Government if that employment would, or would appear to cause a conflict of interest.

1.4 KEY Personnel.

1.4.1 Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 15 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced. The Contractor shall not replace Key Contractor personnel without acknowledgement from the Contracting Officer. The Government may designate additional Contractor personnel as Key in this contract.

1.4.2 The following personnel are designated as key: Project Manager (see PWS 1.3.1).

1.5 SECURITY.

Contractor access to classified information is not required under this Contract.

1.6 PLACE OF PERFORMANCE.

The primary place of performance will be a combination of the Contractor’s facilities and an Air Station determined most suitable by the USCG.

1.7 HOURS OF OPERATION.

The hours of operation and course schedules will be managed by mutual agreement between the Contractor and the COR and to be indicated in each order issued hereunder.

1.8 TRAVEL.

No travel is anticipated in support of this effort.

1.9 KICK-OFF MEETING.

The Contractor shall schedule a Kick-Off Meeting with the Contracting Officer and the COR not later than 10 days after the date of award. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of the performance work statement and review the Contractor's project plan. The Kick-Off Meeting will be held at the Government’s facility. Site will be chosen after Contract award.

1.10 PROJECT PLAN.

The Contractor shall provide a draft Project Plan containing the anticipated milestones/schedule for satisfying course requirements at the Kick-Off Meeting for Government review and comment. The Contractor shall provide a final Project Plan (incorporating government comments) to the COR not later than 10 days after the Kick-Off Meeting for approval.

1.11 PROGRESS REPORTS.

The PM shall provide a progress report quarterly to the COR and Contracting Officer via electronic mail. This report shall include a summary of all Contractor work performed under each task order, an assessment of the Contractor’s technical progress, schedule status, and Contractor concerns or recommendations for the previous period. Additional reporting requirements may be specified in individual task orders.

1.12 PROGRESS MEETINGS.

The PM shall be responsible for keeping the COR informed about Contractor progress on task orders awarded under this contract, and ensure Contractor activities are aligned with USCG objectives as defined herein or in an individual task order. At minimum, the PM shall review the status and results of Contractor performance with the COR on a monthly basis by telephone.

1.13 GENERAL REPORT REQUIREMENTS.

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with USCG Standard Workstation III.

1.14 PROTECTION OF INFORMATION.

Contractor access to information protected under the Privacy Act is required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

2.0 REFERENCES, GOVERNMENT TERMS & DEFINITIONS.

The following documents form a part of the PWS to the extent specified herein. Where the exact issue of a document is specified, only that issue shall be used. Otherwise, the current issue as of the date of the award is applicable:

2.1 C27J Loadmaster (LM) Class.

· CGTO 1C – 27J-1 Flight Manual

· AFMAN 24-206 HazMat Certification Manual

2.2 DEFINITIONS.

APU – Auxiliary Power Unit

CBT – Computer-Based Training

CDNU – Control Display Navigation Unit

COR ( Contracting Officer’s Representative

CRM – Crew Resource Management

FFS – Full motion Flight Simulator

FMS – Flight Management System

FTD – Flight Training Device

GTC – Gas Turbine Compressor

HAZMAT – Hazardous Materials

NVG – Night Vision Goggles

PM - Project Manager

SME – Subject Matter Experts

3.0 GOVERNMENT FURNISHED PROPERTY/MATERIALS.

The Government will provide the following resources and information to the Contractor for work required under this contract:

3.1 Reference documents as specified in Section 5.0 as well as USCG COMDTINST 3710.1 (series) and any other available course materials.

4.0 CONTRACTOR FURNISHED PROPERTY.

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources as specified in this work statement.

4.1 The Contractor shall provide all course material (i.e. handouts, books and tools) to be used during the training. At a minimum, the Contractor shall provide the following:

4.1.1 Student training guides

4.1.2 Classroom training aids

4.2 The Contractor shall provide a minimum of thirty-two square feet of classroom space per trainee. Space shall be sufficiently soundproof so as to ensure that instructors can be clearly heard and ambient noises are kept to a minimum. The Contractor shall provide adequate heating/cooling, lighting, comfort facilities, consumable supplies and furniture necessary for the health, comfort and convenience of the trainee.

5.0 REQUIREMENTS.

The USCG reserves the right to audit live classes as well as course material.

5.1 General Requirements: The following general requirements apply to all classes unless specified differently.

5.1.1 Methodology of Instruction: Classroom instruction shall be conducted by the traditional lecture method. The instructor shall use a variety of training aids. Instructor centered learning requires that the instructor always be in the classroom actively presenting material and leading discussions.

5.1.1.1 The Contractor shall refer all student academic and discipline issues to the COR.

5.1.2 Trainee Guide: The Contractor shall provide a training guide to each trainee upon arrival. The guide shall consist of study material, which provides the trainee with the objectives of each training session and self-help materials such as reading assignments, study questions and/or problems. The guide will be developed with, and approved by, the USCG Standardization Division and IAW COMDT Training SOP.

5.1.3 Trainee Evaluation Requirements: The Contractor shall develop and implement a continuing assessment program which shall determine each trainee’s progress toward meeting the task objectives. The program shall utilize assessments to measure understanding and ability to apply principles, and performance tests designed to measure the ability of the trainee to perform certain tasks or recall certain information as stated in the course objectives. The database of assessments will be maintained by the Contractor and accessible by the USCG Standardization Division and designated field standardization officers.

5.1.3.1 Written tests and written descriptions or outlines of performance tests shall be made available for Government inspection upon request by the COR.

5.1.3.2 Completed tests shall be furnished to the COR upon request.

5.1.4 Course Completion Certificate: The Contractor shall provide a course completion certificate to each trainee upon successful completion of all course objectives. The Contractor shall provide the COR with a list of all students successfully completing the course and a list of those who were unsuccessful.

5.1.5 Course Evaluations: The COR will develop a standard course evaluation for use by the trainees upon course completion.

5.1.5.1 The Contractor shall ensure that every student submits one and only one course evaluation per course. All course evaluations will be sent electronically (email) to the COR at the completion of training as part of the deliverables.

5.1.6 Course Convening. Course dates and quotas shall be managed by mutual agreement between the Contractor and the COR. Classes shall consist of between two and four students, unless otherwise specified by COR.

5.1.7 Trainee/Instructor Ratio. The trainee/instructor ratio shall not exceed eight to one for classroom instruction.

5.2 C-27J LOADMASTER (LM) CLASS (100142)

The Contractor shall provide a formal LM Course that will successfully train CG personnel in the skills required for loading a USCG C-27J model aircraft. At the completion of the class, the student should have received the knowledge, skills and abilities to perform each task of the ground portion of the LM Syllabus to the standard (S) performance level. At the completion of the course each student will be issued a standard memo listing completed tasks and the performance level obtained and a score for the end of course test.

5.2.1 Classroom Instruction. The course instruction shall include, but not be limited to:

· USCG aircraft forms

· Cargo compartment inspection

· Exterior inspection

· Dual rail inspection

· Professional equip/manuals/publications

· Load planning

· Related systems knowledge/operation

· Personnel/passenger handling

· Cargo loading/tie down

· Hazardous cargo; DD Form 365-4 (Form F)

· Cargo/pax manifest; Cargo compartment floor

· Tie down devices

· Loading aids/equipment

· Shoring requirements

· Winching procedures

· Restraint criteria

· Center of gravity

· Weight and balance

· Related systems requirements

· Related emergency procedures

· CRM

· Safety

· Cargo Compartment Limitations & Dimensions

· Aircraft Features

· Troop Seat/Litter configuration/Setup

5.2.2 Course Convening: The Contractor shall provide up to 5 training classes to teach up to 40 loadmasters per year. Class size will be between two and eight students per class.

5.2.3 Course Length: Length of class shall not exceed 10 school days. Classes shall be scheduled on a 40 to 50 hour work week basis; eight to ten hours per day, five to six workdays per week. The class shall consist of at least 60 hours of classroom instruction but no more than 100 hours of academic ground school and practical instruction.

6.0. PERFORMANCE STANDARDS

All task orders issued under this contract will be performance-based. The expected outcomes (objectives) and the performance standard per outcome are set forth in the Performance Requirements Summary (PRS) (see PWS Section 8.0). It is the intent of the Government to maintain consistency in objectives and standards for the services provided under this contract; therefore, the PRS outlined herein shall apply to all task orders issued against this contract, unless otherwise indicated on the individual task order.

7.0 DELIVERABLES.

The contractor shall deliver the work products specified in accordance with the work schedule set forth below. Any other deliverables specific to an individual task order will be described within the task order.

8.0 PERFORMANCE REQUIREMENTS SUMMARY

The objectives and standards applicable to each task order are outlined below:

The PRS table below reflects the deliverables considered by the Coast Guard to be important for the successful performance of this contract. This includes the expected standards of performance. The PRS is not an exclusive remedy and inclusion of the PRS does not preclude the Government from using any other remedy available by law or contract terms, including incentives/reductions in payment in accordance with any clause for inspection of services.

TRAINING SUPPORT SERVICES

C-27J Loadmaster Training for the U.S. COAST GUARD