PWS AS9110 Recertification_Audits.pdf

DEPARTMENT OF THE ARMY

MISSISSIPPI ARMY NATIONAL GUARD

1108TH THEATER AVIATION SUSTAINMENT MAINTENANCE GROUP (TASMG)

POST OFFICE BOX 3349

GULFPORT, MISSISSIPPI 39505-3349

Performance Based Scope of Work

ISO 9001:2015/AS9110:2016 Certification Audit Services

1. SCOPE: This Statement of Work (SOW) covers Quality Management Systems (hereafter referred to as QMS) technical and management support services to the 1108th

TASMG located at Gulfport, Mississippi. This support encompasses periodic surveillance audits, review, analysis, recommendations, and certification requirements for the QMS at the 1108th TASMG.

The 1108th TASMG is a Provider of Aviation Field and Sustainment Level Maintenance, including Limited Depot Level Capabilities and Act as an Army Material Command (AMC) Source of Repair, as directed by the National Guard Bureau, and administered by the Mississippi Army National Guard 1108th TASMG, with approximately 200 total full time federal employees.

2. APPLICABLE DOCUMENTS:

a. AS9110:2016 Standard, with revisions and upgrades when required.

b. ISO 9001:2015 Standard, with revisions and upgrades when required.

c. 1108th TASMG Quality Policy, Goals and Objectives.

d. 1108th TASMG Quality Manual and Quality Procedures Manual.

e. ISO/IEC 17021 Conformity Assessment- Requirements for body providing audit and certification of management systems

f. AS9101F QMS Audit requirements for Aviation, Space, and Defense

Organizations

3. REQUIREMENTS:

3.1 Qualifications.

3.1.1 Organization shall be an ISO 9001and AS9110:2016 registrar, accredited by the ANSI-ASQ National Accreditation Board (ANAB-formerly RAB).

3.1.2 Organization shall use only ISO 9001and AS9110:2016 certified auditors to conduct all audits.

3.1.3 Organization shall be ANAB board certified as an accrediting agency, able to issue certification or recertification certificates that the 1108th TASMG meets the ISO 9001and AS9110:2016 standards, once all of the requirements of the standard are met.

1108TH THEATER AVIATION SUSTAINMENT MAINTENANCE GROUP (TASMG)

3.2 Audit Requirements.

3.2.1 Types and Frequency of Audits.

a. Contractor shall conduct surveillance audits on a semi-annual basis and shall review at least fifty (50%) percent of 1108th TASMGs Quality Management System.

3.2.2 Areas to Be Audited. The following areas are required to be audited:

AS9110C Elements Area

4.0 – 4.4 Context of the Organization

5.0 – 5.3.3 Leadership

6.0 – 6.3 Planning

7.0 – 7.5.3 Support

8.0 – 8.7 Operation *8.3 – 8.3.6 Design and Development Planning are (Excluded)

*8.4 – 8.4.3 Control of External Provided Processes, Products and Services are (Excluded)

9.0 – 9.3.3 Performance Evaluation

10.0 – 10.3 Improvement

*Note: AS9110 Element 8.3 through 8.3.6 (Designs and Development Planning) is exempt from audit due to 1108th TASMG has no design authority only repair, rebuild of existing aviation military rotor wing aircraft/components and or provide limited depot level repairs of existing military rotor wing aircraft.

* Note: AS9110 Element 8.4 through 8.4.3 as stated within the standard is not controlled at the 1108th TASMG’s level. All components and or their related parts are ordered through the Defense Logistics Agency (DLA) and or the USPFO-MS to include other DOD approved sources.

9.1.1 Organization shall use a recognizable Process

Performance Auditing (PPA) approach when conducting each audit IAW AS9101F, to ensure customers’ requirements and customer focus is being maintained in producing the best quality product at the 1108th TASMG.

9.1.2 Organization shall ensure audits include a

review and analysis of applicable required procedures identified in the AS9110 standards.

1108TH THEATER AVIATION SUSTAINMENT MAINTENANCE GROUP (TASMG)

9.1.3 Although each audit is conducted independently and

without bias, prior notification and coordination with the 1108th TASMG Command Structure (Top Management) or Management Representative is required, as to audit timelines and focus of audit. Organization must ensure contract requirements between the 1108th TASMG and the Certifying Organization (Contractor) are current and reflect approval status at time of billing, only approved current contract requirements will be submitted for payment. All amended contracts must be approved in writing by authorized authority prior to execution or submittal. At no time will the contractor conduct work outside the current contract without prior approval in writing from the 1108th TASMG Commander Structure (Top Management) and the 1108th TASMG Resource Management Office.

9.1.3.1 Contractor travel requirements shall be issued against this contract (CLIN); payment will be made IAW the Joint Travel Regulation (JTR) pursuant of FAR Part 31 for per diem and travel expenses and IOW the Performance Work Statement. Travel expenses shall not exceed JTR/DoD per diem rates established at the time of the travel.

9.1.4 Audits shall include a review of all internal audits, Corrective and/or Preventive Action Reports completed, or in process, and customer complaints/resolutions, since last periodic audit, ensuring that Root Cause Analysis was properly identified and Corrective Action taken in accordance with the proper processes and procedure also review previous management reviews with follow-up actions.

9.1.5 Auditors shall review 1108th TASMGs Goals and

Objectives during each audit, to ensure they are measurable, and indicate a commitment to continuous improvement.

9.1.6 Any revisions to Quality Manual, Quality

Manual Procedures, forms, work instructions, or assembly processes (flow charts) shall be reviewed to ensure AS9110, and Control of Documented Information are being maintained.

1108TH THEATER AVIATION SUSTAINMENT MAINTENANCE GROUP (TASMG)

9.1.7 All non-conformities found during audit shall be

documented prior to end of audit, and explained in detail to 1108th TASMG Command Structure (Top Management) or the Management Representative, along with recommendations on how to correct them, and timelines for same.

9.1.8 Contractor shall notify 1108th TASMG Command

Structure (Top Management) and the Management Representative through mail or e-mail of any and all revisions to AS9110, and recommend action, if any are required, to stay in compliance.

3.3 Auditors Performance.

3.3.1 Auditors will be evaluated by 1108th TASMG Command Structure (Top Management) and the Manager Representative during each audit to determine if AS9110 auditor guidelines are being followed to conduct audits IAW AS9101F standard.

3.3.2 Auditors shall conduct an in-brief and out-brief with the 1108th TASMG Management Review Team. The focus of the audit, and areas to be audited, with timelines, shall be explained during the in-brief. Any issues arising during the audit shall be addressed to the Management Representative or Site Manager.

Prior to the “out-brief”, Command Structure (Top Management) and Management Representative shall be furnished, as a minimum, the following formal audit reports/findings:

Audited Processes by date/time Process Effectiveness Assessment Report (PEAR) Nonconformity Reports (NCR) Objective Evidence Report (OER) Summary of Findings Issued Conclusions and Recommendations

3.3.3 All nonconformities identified by the auditor must also identify the system failure, and clearly state the specific evidence in support of the finding, or a clear reference to the requirement being violated.

3.3.4 Auditor performance shall be considered satisfactory if these requirements are met, and auditor findings realistically reflect the situation at the time of the audit.

1108TH THEATER AVIATION SUSTAINMENT MAINTENANCE GROUP (TASMG)

POST OFFICE BOX 3349

GULFPORT, MISSISSIPPI 39505-3349

3.3.5 Auditor performance will not be considered satisfactory if any of these requirements are not met. In the event that the Auditor’s performance is deemed unsatisfactory, Command Structure (Top Management) will notify the Certifying Body Organization, who in turn will notify the auditor formally of such findings. The auditor will have thirty (30) days from date of notification to respond to any such findings, with timelines to correct any errors on their part. Failure to do so may result in a request, through the Contracting Officer, for cancellation of any and all contracts entered into with the Auditor, as well as any planned audits utilizing the specific auditor.

SUMMARY NOTES:

1108th TASMG is currently certified by Bureau Veritas Certification North America Inc. DOD, NGB, and NG PAM 750-2 Army National Guard Aviation Logistical Program requires ISO compliancy to continue working in the National Maintenance Program.

Approved by: Date:

Mark W. Johnson

LTC, AV, MSARNG

Resource Manager

4 FEB 21

AS9110C Elements Area