PWS - 23-T-DRY.pdf

PERFORMANCE WORK STATEMENT (PWS) FOR

Dry Cleaning Services for Fort Sam Houston Caisson Platoon, Military Funeral Honors and the Fort Sam Houston Band

Fort Sam Houston, TX USARNORTH

PERFORMANCE-BASED WORK STATEMENT

TABLE OF CONTENTS

SECTION PAGE

PART 1 GENERAL

PART 2 DEFINITIONS AND ACRONYMS

PART 3 GOVERNMENT FURNISHED ITEMS AND SERVICES

PART 4 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

PART 5 BASIC SERVICES

PART 6 APPLICABLE PUBLICATIONS

PART 1

GENERAL

1 GENERAL: This is a non-personal services contract to provide Commercial Dry Cleaning Services for the Caisson Platoon, Military Funeral Honors and the Fort Sam Houston Band.

1.1 DESCRIPTION OF SERVICES: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform routine and emergency commercial dry cleaning services for the Caisson Platoon, Military Funeral Honors and the Fort Sam Houston Band as defined in this performance work statement.

1.2 BACKGROUND: Due to the nature of their duties, the Military Funeral Honors, the Caisson Platoon and the Band require uniform cleaning services above and beyond that of typical units. Purchasing such services with a Government Purchase Card was inefficient and not cost effective for the units and the government. A previous contract for this service was utilized previously. There is still a requirement for dry cleaning services for the units specified previously.

1.3 OBJECTIVE: To provide monthly routine and emergency dry cleaning services for the Caisson Platoon, Military Funeral Honors and the Fort Sam Houston Band.

1.4 SCOPE: Contractor is required to furnish all personnel, materials and workspace required to provide dry cleaning services as described in this PWS.

1.5 PERIOD OF PERFORMANCE: Performance period for this contract will include a base year with the provision for four (4) one-year options.

1.6 GENERAL INFORMATION

1.6.1 QUALITY CONTROL: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1, Contractor Inspection Requirements). The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances;

procedures for root cause analysis to identify the root cause and corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the Government their quality control documentation. The contractor shall provide QCP within 10 days after the contract has been awarded. Any changes must be submitted to the KO and COR within five working days thereafter. After acceptance of the quality control plan the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system.

1.6.2 WORK WEEK/WORK HOURS: Paragraphs 1.6.2.1 through 1.6.2.3.

1.6.2.1 FEDERAL GOVERNMENT HOLIDAYS: Contractor IS NOT required to perform services on federal government holidays.

New Year’s Day

Martin Luther King Jr.'s Birthday

Presidents Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

1st day of January

3rd Monday of January

3rd Monday of February

Last Monday of May

19th day of June

4th day of July

1st Monday of September

2nd Monday of October

11th Day of November 4th

Thursday of November

25th Day of December

1.6.2.2 HOURS OF OPERATION: The contractor shall be readily available at their place of business during their normal business hours except Federal holidays or when government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.6.2.3 EMERGENCY SERVICES: On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours described above.

1.6.3 PLACE OF PERFORMANCE: The work to be performed under this contract will be performed at the contractor facility.

1.6.4 TYPE OF CONTRACT: Contract type will be based on determination by the contracting office

1.6.5 SECURITY REQUIREMENTS: There are no security requirements as the services being performed will be at the contractor's place of business and no access to a military installation is required.

1.6.5.1 PHYSICAL SECURITY REQUIREMENTS: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. Damages caused by Contractor employees shall be repaired at no cost to the Government.

1.6.6 KEY CONTROL: N/A

1.6.7 SPECIAL QUALIFICATIONS: N/A

1.6.8 POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The

Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9 CONTRACTING OFFICER REPRESENTATIVE (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 KEY PERSONNEL: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available during the contractor's normal business hours/days except Federal holidays or when the facility is closed for administrative reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.11 IDENTIFICATION OF CONTRACTOR EMPLOYEES: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.12 SUPERVISION OF CONTRACTOR EMPLOYEES: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.13 CONTRACTOR TRAVEL: N/A

1.6.14 OTHER DIRECT COSTS: N/A

1.6.15 DATA RIGHTS: N/A

1.6.16 ORGANIZATIONAL CONFLICT OF INTEREST: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5.

The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PHASE IN /PHASE OUT PERIOD: N/A

1.7 COVID-19 REQUIREMENTS: COVID-19 Prevention: Cloth face coverings will be used on All DoD installations. Per the Secretary of Defense's directions, to the extent practical without significantly impacting the mission, all individuals on DoD property, installations and facilities are required to wear a cloth face covering and maintain six feet of physical distance in public areas.

PART 2 DEFINITIONS & ACRONYMS

2 DEFINITIONS AND ACRONYMS:

2.1.1 CONTRACT ADMINISTRATOR: The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2 CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.3 CONTRACTING OFFICER: A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.4 CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6 DELIVERABLE: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7 GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT

PROPERTY (GP): Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.8 KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.10 QUALITY ASSURANCE: The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.11 QUALITY ASSURANCE SPECIALIST: An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.12 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13 QUALITY CONTROL: All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14 SUBCONTRACTOR: One that enters into a contract with a prime contractor.

The Government does not have priority of contract with the subcontractor.

2.1.15 WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16 WORK WEEK: Monday through Friday, except for Federal holidays unless specified otherwise.

2.2 ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3 GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 SERVICES: The government will not provide any services to the contractor within this contract

3.2 FACILITIES: No government facilities will be available to contractor.

3.3 UTILITIES: Utilities will be provided by the contractor.

3.4 EQUIPMENT: The government will not provide any equipment for use within this contract.

3.5 MATERIALS: The government will not provide any material for services within this contract.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 GENERAL: The Contractor shall furnish all personnel, supplies, equipment, facilities and services required to perform work under this PWS.

PART 5

SPECIFIC TASKS

5 BASIC SERVICES: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide dry cleaning services Caisson Platoon, Military Funeral Honors and the Fort Sam Houston Band. Service members will be wearing either the Army Service Uniform (ASU) or the Army Green Service Uniform (AGSU) as the force is currently transitioning from ASU to AGSU.

The monthly requirements (routine and emergency) are as follows:

Table 1: Routine Cleanings per Month Table 2: Emergency Cleaning per Month

The required turn around for the routine services listed in table 1 is 48 hours. The required turn around for the emergency services listed in table 2 is 24 hours.

5.1 SPECIFIC TASKS:

5.1.1 The contractor shall furnish all materials and workspace required to complete the services including all cleaning supplies, industrial cleaning equipment as needed and the location where cleaning will be conducted. The contract must be able to perform cleaning without outsourcing any part of the process.

5.1.2. The contractor's location must not be more than 5 miles from the edges of Fort Sam Houston.

5.1.3. Routine services must be complete within 48 hours of drop off.

5.1.4 Emergency services must be complete within 24 hours of drop off.

5.2 ORDERING PROCEDURES: Members of the Caisson Platoon, Military Funeral Honors and the Fort Sam Houston Band will drop off all uniform items requiring cleaning at the contractor's location. Service members will identify themselves as part of the aforementioned units while dropping off their items.

PART 6

APPLICABLE PUBLICATIONS

6 APPLICABLE PUBLICATIONS (CURRENT EDITIONS): N/A

1.7 COVID-19 REQUIREMENTS: COVID-19 Prevention: Cloth face coverings will be used on All DoD installations. Per the Secretary of Defense's directions, to the extent practical without significantly impacting the mission, all individuals on DoD property...

6 APPLICABLE PUBLICATIONS (CURRENT EDITIONS): N/A