Performancre Work Statement Roswell Rec Custodial Services.docx

Bureau of Land Management Roswell Recreation Sites Custodial Services Performance Work Statement

Bureau of Land Management Roswell Field Office Pecos District

101 Project Scope

101.1

A. Scope of Work

This custodial services contract calls for regularly scheduled maintenance, including basic cleaning services, site maintenance, restroom and shower cleaning at Valley of Fires, Rob Jaggers, Cave Canyon Campgrounds, and Fort Stanton National Conservation Area office. Except as noted under Government-furnished Property, the Contractor shall provide all management, tools, equipment, labor, supplies, and incidentals necessary to ensure custodial services are performed at the sites mentioned above. This contract will be for one year with four option years.

101.2

B. Recreation Sites

The following is a list of the recreation sites that this custodial services contract applies to. The locations of each of these sites shall be included in an Attachment.

1. Valley of Fires

2. Valley of Fires Visitor Center

3. Rob Jaggers Campground

4. NCA Office

5. Cave Canyon Campground 101.3

C. Recreation Sites Visits per Week

Valley of Fires

Twice Per Week

Rob Jaggers Campground

Once per week

NCA Office

Twice per month

Cave Canyon Campground

Once per week

102 Description of Work

102.1

A. Basic Cleaning Services

The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement.

1. Basic Cleaning Services; Vault Toilets, Showers, Offices/Visitor Center

The interior of each vault toilet shall be thoroughly cleaned during each recreation site visit. Cleaning shall include, removal of all human waste from the inside/outside the toilet, removal of trash and other debris in and around the building, completely refilling the toilet paper. Office floors shall be swept or vacuumed and mopped. Bathrooms and showers cleaned thoroughly and wiped down with sanitization solution. Sinks cleaned, toilets cleaned, hand soap and paper towels refilled. Office shelfs, desks, and counter wiped down with cleaning wipes to remove dust.

· Toilet paper racks shall be completely refilled with paper, and partial rolls shall be left for use on the wall bar above the racks.

· Vault Deodorizers shall be put in the vaults each time they are cleaned or as necessary.

The contractor shall report to the Government when the waste accumulation in the vault toilets reach three-quarters of the vault capacity.

The contractor shall report to the Government any significant damage to any facility that offers a safety hazard, compromises the functional operation of a facility, or seriously degrades the visual quality of a recreation site.

Safety and functional hazards shall be reported within 24 hours of any site visit. Visual problems shall be reported within 3 calendar days of any site visit.

· Damage shall be reported to Knutt Peterson or Randy Howard

Knutt Peterson, Outdoor Recreation Planner (575)354-0052 knuttpet@blm.gov

Randy Howard, Resource Assistant Field Manager (575)627-0266 rlhoward@blm.gov

2. Recording of Service Visits

A Record of Service Visit form will be provided by the Government, this will be submitted at the time of each payment request. This form will have the name and phone number of the service provider, the date, the start and end time service was performed, and the recreation site.

102.2

A. Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

102.3

B. Performance Standards Table 1

Basic Cleaning Services - Vault Toilets and Showers

Vault toilet interiors at the VOF, Rob Jaggers and Cave Canyon Campgrounds, shall be thoroughly cleaned each week with a pressurized water washing. Cleaning shall include the removal of all human waste from the inside/outside of the toilet seat riser. The toilet paper racks shall be completely refilled with paper, and partial rolls left for use on the wall bar above the racks. Exterior wall surfaces shall be washed if there is noticeable dust/dirt accumulation. Showers shall be thoroughly cleaned and wiped down with a sanitization solution.

The contractor shall report to the Government when human waste accumulation in a vault reaches three-quarters of the vaults holding capacity.

See SOW 102.1-1

95% of all facilities meet the Performance Standards and are without customer complaints for the month.

Periodic, random, observations, complaints

Basic Cleaning Services – NCA office and Visitor Center

Visitor Center and NCA office floors shall be swept or vacuumed and mopped. Bathrooms and showers cleaned thoroughly and wiped down with sanitization solution. Sinks cleaned, toilets cleaned, hand soap and paper towels refilled.

Office shelfs, desks, and counters wiped down with cleaning wipes to remove dust.

See SOW 102.1-1

95% of all facilities meet the Performance Standards and are without customer complaints for the month.

Basic Cleaning Services - Cleaning of Other Facilities

The contractor shall report to the Government any significant damage to any facility that offers a safety hazard, compromises the functional operation of a facility, or seriously degrades the visual quality of a recreation site. Safety and functional hazards shall be reported within 24 hours of any site visit. Visual problems shall be reported within 3 calendar days of any site visit.

See SOW 102.1-2

100% of all facilities damage or major repair reported to BLM.

102.4

C. Personal Appearance and Equipment

The Contractor, and all employees, shall dress in a manner appropriate to represent the interest of the Government. Clothing must be properly fitting, clean, and free of tears or holes which may be offensive to the public. The Contractor’s service vehicle shall be cleaned on a regular basis, and must be free of major body damage, rust, and exposed primer surfaces; both front and rear bumpers shall be present. The service vehicle shall remain free of trash/debris accumulation, except during times of transporting recreation site trash bags and other debris to authorized dump locations. An ongoing or frequent lack of personal or equipment appearance shall be grounds for the termination this of contract.

103 Government Furnished Properties

103.1

A. Description The Government will furnish to the Contractor the following list of supplies and materials (or equivalent products) to accomplish the work required in this contract. The Government will provide Material Safety Data Sheets (MSDS) sheets for the listed supplies and materials.

a. Toilet paper

b. Hand sanitizer refill packets

c. Cleaning solution

d. Vault deodorant

e. Miscellaneous cleaning supplies: toilet brush, floor brush (narrow head), trash tongs, and protective gloves.

103.2

B. Supplies and Material pickup

Supplies and Materials shall be obtained by the Contractor from the Carlsbad Field Office Warehouse.

The Contractor shall call the office at least 48 hours in advance to set an appointment for pick up during normal business hours (9:30 AM-3:00 PM), Monday thru Friday, excluding Federal Holidays.

104 General Information

104.1

A. Period of Performance

The period of performance shall be one year with four option years, from date of award through 12 calendar months, to provide janitorial/maintenance services to recreation sites listed under Section 101.2. All recreation sites are visited year-round.

104.2

B. Quality Control Plan

The Contractor shall develop and maintain a quality control plan, to ensure custodial and maintenance services are performed in accordance with commonly accepted commercial practices.

104.3

C. Quality Assurance

The government will periodically evaluate the Contractor’s performance.

ATTACHMENT I

QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

SURVEILLANCE METHOD (Check): _____ Random Sampling _____ 100% Inspection _____ Periodic Inspection _____ Customer Complaint LEVEL OF SURVEILLANCE SELECTED (Check):

_____ Monthly _____ Quarterly _____ As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

OBSERVED SERVICE PROVIDER PERFORMANCE MEASUREMENT RATE = ______%

SERVICE PROVIDER’S PERFORMANCE (Check): ____ Meets Standards ____ Does Not Meet Standards

NARRATIVE OF PERFORMANCE DURING SURVEY PERIOD:

PREPARED BY: ___________________________________ DATE: _____________________

ATTACHMENT II

QUALITY ASSURANCE MONITORING FORM –

CUSTOMER COMPLAINT INVESTIGATION

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

DATE/TIME COMPLAINT RECEIVED: _____________ ________ AM / PM

SOURCE OF COMPLAINT: _______________________________ (NAME)

_______________________________ (ORGANIZATION)

_______________________________ (PHONE NUMBER)

_______________________________ (EMAIL ADDRESS)

NATURE OF COMPLAINT:

RESULTS OF COMPLAINT INVESTIGATION:

DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: _____________ ______AM / PM

CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER:

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________RECEIVED AND VALIDATED BY:__________________________________________________

PREPARED BY: ___________________________________ DATE: _____________________

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