Performance Work Statement - Sakura Tissue Processor Equipment.docx

Performance of Work Statement Preventive Maintenance, Calibration and Corrective Maintenance Contract The contractor shall comply with the document entitled “Personally Identifiable Information (PII), Protected Health Information (PHI), and Federal Information Requirements”, which is incorporated by reference in its entirety.

1.0 GENERAL INFORMATION

The contractor shall provide all labor, parts, equipment, tools, materials, supervision, transportation, travel, and services necessary to perform annual preventive maintenance (PM), calibration and corrective maintenance (repairs) per the manufacturer specification on the equipment listed in Appendix 1 below. The contractor shall perform to the standards in this contract unless otherwise specified in writing.

1.1 SCOPE

The contractor shall provide all labor, calibrated testing equipment and items necessary to perform preventive maintenance, calibration, and repair service in accordance with the original manufacturer specifications and periodicity.

1.2 PRICING

The Firm Fixed Price or (FFP) shall include periodic inspections, preventive maintenance and calibrations for each equipment item. The contract will provide authorized equipment repair with prior notification to Biomedical point of contact.

1.3 CONTRACTOR PERSONNEL QUALIFICATIONS

Provide only fully qualified technicians that have gone through the original equipment manufacturer (OEM) or a comparable third-party service school to perform service under this contract. If requested, documentation supporting this information shall be provided to the contracting officer.

2.0 RECALLS

The contractor personnel shall schedule all recall maintenance with the Biomedical point of contact for contract services to avoid disrupting patient care and to notify the department of arrival, services, parts and maintenance required.

2.1 OPERATIONAL IMPROVEMENT

The contractor must submit any recommended improvement to the equipment operation, to the Contracting Officer. The government will not entertain any operational equipment improvements that involves modifications to the equipment.

2.2 ACCOUNTABILITY

The contractor personnel must check in / check out with the Biomedical Repair Division before commencing and completing the work. Base access will be the responsibility of the contractor.

3.0 PREVENTIVE MAINTENANCE (See Appendix 1)

The contractor personnel shall provide annual preventive maintenance for the equipment identified in Appendix 1. Any additional costs associated for repair parts will be in written form with description and approved by the Contracting Officer before initiation.

3.1 PREVENTIVE MAINTENANCE STICKER

After completion of services, the contractor personnel will affix a color coded, heavy duty, self-adhesive sticker to each piece of equipment maintained that shows the date of service, next service due date, services rendered (PM, Calibration), and initials of the contractor who performed the service. The use of color-coded sticker informs the user of the last service date of the equipment.

4.0 CALIBRATION

Calibration is the activity/procedure of mechanical and electronic adjustments required by the original manufacturer to ensure consistent, standardized performance or output.

5.0 CORRECTIVE MAINTENANCE (REPAIRS)

The items that require corrective maintenance to bring the unit back to working condition per original manufacturer specifications are required to be reviewed and approved by the Biomedical point of contact. A written outline of the fault and repairs to resolve the concern will be approved by Biomedical point of contact before commencing any action.

5.1 REPAIR PARTS

The contractor personnel shall provide all parts necessary to perform the repairs.

5.2 The contractor shall not change, modify, or alter the original design and functional capabilities, without the written permission of both the manufacturer and the Biomedical Repair Division. The Contracting officer must approve any change, modification or alteration that would increase the contract price before the contractor performs any change, modification, or alteration.

6.0 AVAILABILITY AND TRAVEL

The contractor personnel shall maintain work schedules and shall take into consideration the hours that the staff can effectively provide their services without interrupting patient care. The contractor shall perform preventive maintenance, calibration, and repairs between the hours of 0730-1700 local time, Monday to Friday. Any other hours will be at the discretion and agreement between the Biomedical point of contact and contracted service provider without additional cost.

6.1 RESPONSE TIME

The contractor personnel shall respond telephonically or electronically to all telephonic or electronic service calls for repairs withing four (4) normal business hours of notification of a problem. The contractor shall provide on-site services and shall complete corrective measures within five (5) business days of initial notification.

7.0 DOCUMENTATION

Upon completion of each service or maintenance visit, the contractor must submit a signed service report to the Biomedical Repair Division within 72 hours. The service report shall indicate all problems addressed, devices checked, parts replaced, repair parts installed, labor, parts ordered and any issues unresolved. Each service report must at a minimum document the following data legibly and in complete detail:

- Name of contractor.

- Name of technician.

- Control number for the contractor or log number for the report.

- Description of the work performed in detail.

- Equipment identification: Manufacturer, make, model, serial number, electronic control number or (ECN)

- Itemized description of services performed with labor time.

- Action taken and or recommendations for consideration.

- Pending actions or resolutions to any problems.

- Total billing for services provided should be clearly indicated.

- Signature of the field service technician that conducted the maintenance.

Appendix 1. (Preventive Maintenance, Calibration and Corrective Maintenance Contract)