Performance Work Statement_Redacted.pdf

Performance Work Statement

ENDOSOFT SUPPORT

GENERAL REQUIREMENTS:

The effort required hereunder shall be performed in accordance with this Statement of Work and in accordance with all other terms and conditions set forth herein.

The Contractor shall provide all services, materials and equipment necessary for the preventive maintenance and support of the EndoSoft program located in the Gastroenterology Department Naval Medical Center, San Diego (NMCSD)to ensure dependable and reliable equipment operation. The scope of work performed under these specifications includes the furnishing of all labor, and parts to perform all repairs on equipment listed, to assure continued operation at their designed efficiency and capacity.

“Repair” means any (a) modification, adjustment, or replacement of the hardware/software that corrects a malfunction by bringing the hardware/software into material conformity with the technical specifications for the hardware/software or (b) a procedure or routine that, when observed in the regular operation of the hardware/software, avoids the material adverse effect of the applicable nonconformity.

NMCSD PREVENTIVE MAINTENANCE REQUIREMENTS:

Perform service repair/preventive maintenance to industry standards.

Ensure that only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) or comparable third party service schools for the above-mentioned equipment, shall be employed in the performance of any and all work performed under this contract. Upon request, The Contractor shall provide training certificates (or notarized copies) to the Medical Repair Branch for verification. The highest standard of professional capability and electrical/mechanica1 workmanship is to be maintained throughout the life of this contract.

Make repairs to the extent necessary (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

Installation of system update changes to resolve specific product reliability problems. Hardware and software upgrades, defined as those changes that enhance or add product features, are not included.

The Contractor shall perform all scheduled preventive maintenance as agreed upon during initial Contact with the Contract Administrator.

NMCSD REPAIR REQUIREMENTS:

NMCSD Biomedical Engineering will provide the initial assessment.

Provide only the work necessary to restore the equipment to a serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and parts replacements are not necessary.

Equipment improvements/modifications shall be made only upon Medical Repair Branch written approval and direction.

Notify the Medical Repair Branch immediately upon receipt of OEM or Replacement parts/equipment safety recalls notices.

Insure that original design and functional capabilities will not be changed, modified, or altered unless the Medical Repair Branch authorizes such changes.

Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

Furnish manufacturer OEM approved lubricants and lubricate wear points within the equipment.

Extend to the Government all commercial warranties on replacement parts, consistent with standard industry practices.

The Contractor shall pay for shipping costs related to repair using FEDEX.

TRAVEL AND RELATED EXPENSES:

The Contractor shall be responsible for its service related trip expenses including round trip travel, mileage, and overnight living expenses.

RESPONSE TIME: The Contractor shall use commercially reasonable efforts to:

Respond by telephone to any report of a malfunction requiring repair within one hour of notification by

NMCSD.

Provide on-site support within 24 hours of notification by NMCSD personnel.

TITLE TO EQUIPMENT: The Contractor shall not assume possession or control of any part of the equipment.

The Government retains ownership to title thereof.

LIABILITY: The Contractor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of God.

UTILITIES: The Contractor may use Government utilities, (e.g., electrical power, compressed air, and water) which are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Medical Center's electrical wiring and equipment, must approve contractor electrical equipment.

ACCESS TO EQUIPMENT: The Contractor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on duty personnel responsible for such equipment.

GOVERNMENT PERSONNEL: NMCSD employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

PARTS AVAILABILITY: To ensure minimal equipment downtime, The Contractor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and Materials within__3__ days.

COMPENSATION:

LABOR: All compensation for labor 07:30 – 17:00 Local PST Time) is included in the contract price. Any labor performed outside of this timeframe is not included in the contract pricing. If services becomes necessary to be performed beyond 17:00pm, NMCSD Biomedical Repair Division shall be notified prior to performance. Parts and materials: All compensation for parts and materials is included in contract price.

PARTS/SUPPLIES QUALITY: Parts and Supplies provided under this contract shall be guaranteed to be equal in all respects, including performance, interchangeability, durability and quality to the OEM parts when new or as presently recommended by the manufacturer.

FIELD SERVICE REPORTS: Contractor will furnish a written or electronic vendor supplied Field Service Report(FSR) to the Duty Staff at NMCSD Biomed. All FSR’s shall be submitted within 72 hours of completetion of service. The contractor or their repersenative shall complete the FSR to include, at a minimum, the following:

Contractor Name, Technician’s Printed Name and Telephone Number, Signature Date and Time of Arrival ECN (Equipment Code Number) and Serial Number Time expended repairing/servicing; Labor Hours, Rate, and Materials Summary of work performed and accepted by end-user(Government Representative’s Printed Name and Signature)

E-mail to:

NMC Points of Contact: For all matters concerning performance of this contract, the primary point of contact shall be:

Contract Administrator

Naval Medical Center, San Diego Biomedical Engineering Branch Building 1, Ground Floor, Room GD-18H1 Phone:

Fax:

E-mail:

COMPLETED FIELD SERVICE REPORTS ARE REQUIRED PRIOR TO ACCEPTANCE OF ANY

INVOICE

PREVENTIVE MAINTENANCE AND REPAIR SERVICES

SCHEDULES

SERVICES SHALL BE REQUIRED BASED UPON THE FOLLOWING AGREED SCHEDULES:

PREVENTIVE MAINTENANCE: (Check One)

__ ___ One (1) time per fiscal year __________

__ ___ Two (2) times per fiscal year __ _ _

__ ___ Four (4) times per fiscal year _____/_____/_____/_____

REPAIR: (Check One)

__ ___ Monday - Friday, 0800-1700 hrs.

_ ___ Seven (7) days per week, 24-hour coverage