Performance_Work_Statement.docx

PERFORMANCE WORK STATEMENT

Janitorial Services

U.S. Fish and Wildlife Service, Puerto Rican Parrot Recovery Program Iguaca Parrot Aviary El Yunque National Forest Road 9966, Kilometer 7.2 Jimenez Ward Rio Grande, Puerto Rico 00745

Date: 01/27/2022

Part 1 General Information

1. GENERAL: This is a non-personnel services contract to provide janitorial services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all necessary management, personnel, materials, supplies, tools, equipment, fuel and vehicles required to perform janitorial services of Iguaca Aviary offices at the at El Yunque National Forest located in Rio Grande, Puerto Rico as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The US Fish & Wildlife Service, Puerto Rican Parrot Ecological Services Field Office coordinates the management and research efforts for the endangered Puerto Rican Parrot. The Iguaca Aviary is located at El Yunque National Forest, to boost the captive bird population.

1.3 Objectives: The Iguaca Aviary is located at El Yunque National Forest requires services to include:

· Cleaning and janitorial of Buildings 1 and 3. Janitorial Services not required in Building 2.

1.4 Scope:

· Contractor shall adhere to the minimum industry standard of each cleaning product to be used.

· Contractor shall provide a written list of names of all personnel who will be working at the Iguaca Aviary throughout the duration of the contract.

· Any deviation to the method of cleaning as proposed in this scope shall be approved prior to operation.

· Any incident/ accident shall be documented and reported as soon as possible to the Contracting Officer (CO) and Iguaca Aviary on-site contracting representative assigned to this project.

· The contractor shall adhere to local U.S. Fish and Wildlife guidance pertaining to all Migratory Bird Treaty Act, and the Endangered Species Act requirements while on the refuge.

• The contractor shall conduct the cleaning in a safe and neat manner that prevents waste and byproducts from being ingested by wildlife, or blown into habitat areas.

· The contractor is responsible for adhering to all pertinent safety regulations set out by, OSHA and the Service, while onsite.

· The contractor is responsible for adhering to the Center for Disease Control and Prevention (CDC) Guidelines and local COVID-19 Safety precautions and mask guidelines.

· Contactor will be liable for any damages to surrounding structure, interpretive

· The contractor shall maintain good communication and coordination with the Government throughout the project.

1.5 Cleaning Facilities Description

1.5.1 Building 1:

Building 1 Enclosed area 3,605 SF + 106 SF = 3,711 SF Breezeway and covered area: _________________ 608 SF Total Building 1 4,319 SF

Building 1 has 5 main areas:

· A kitchen where Iguaca Aviary prepare parrot food every day. This includes on walk-in freezer and refrigerator and a dry room.

· A main aviary office that has a camera system and data server and two offices.

· A hospital for parrots

· An outside bathroom

· A common area as break room, an inside bathroom, small storage area and incubator room.

· There is a back area in this building (hurricane room) that will not require janitorial service.

1.5.2 Building 3:

Building 3 Enclosed area 250 SF Addition enclosed area 288 SF Breezeway and covered area: 88 SF Total Building 3 626 SF

Building 3 contains office space for employees. It is an open area with several desks.

There are sidewalks surrounding Building 3 that will need cleaning and crystal windows that will require cleaning at least once a month.

1.6 Cleaning and Janitorial Services Required

Janitorial Services include cleaning, sweeping, and dusting common areas inside the building and office; bathroom cleaning (2); cleaning of surrounding areas in building including doors, windows, and hallways; and trash removal.

· Damp Wipe. Daily - Damp wipe and disinfect areas, sinks and toilet areas, including walls, counters, tabletops, shelves, windowsills and other horizontal and vertical surfaces subject to contact (including restrooms and the breakroom area).

· Sweep/Wet Mop. Daily - Sweep/Wet mop floors using a detergent for the various floor types in accordance with manufacturer’s recommendations or industry standards, edge to edge, under furnishings and under rugs/mats. Following wet mopping the entire floor surface shall be free of all dirt, water streaks, mop marks, smears, grease, gum, tar, scuff marks, and stains. Surface accumulations of hardened dirt that cannot be removed by normal mopping shall be scraped off and removed by sweeping. No dirt shall be left in corners, behind doors, or on/under floor mats. Areas shall be mopped using all precautions necessary to safeguard wiring and equipment. Furniture that was moved shall be returned to its original position. Specifically, any furniture, furnishings, equipment less than 50 pounds shall be moved frequently to avoid dirt or film collection under or around the item.

· Clean/Low Dust. Daily - Clean and dust all surfaces to a height of 6’0” above the floor level to include but not limited to desks, partitions (including glass in partitions and doors), file cabinets, handrails, grills, horizontal ledges, sills, walls (including baseboards), doors, windows, windowsills, picture frames, fire extinguishers, water fountains, hardware, tables, chairs, cabinets, refrigerators, etc. Following the clean/low dust there shall be no smudges, marks, dust, dirt, debris, streaks, food, cobwebs, rust or stains left on surfaces. This applies to all offices, restrooms, work rooms, common areas, hallways, kitchen area, and the reception area.

· Clean/High Dust. Once every month - Clean and dust all surfaces above the height of 6’0” above the floor level to include but not limited to display cases, shelves, picture frames, storage cabinets surfaces, ventilation diffusers, grills, ledges, light fixtures, ceiling tiles, access panels, ceiling grids, glass, walls, kitchen cabinets, refrigerators, and pipes. Following the high clean/dust there shall be no smudges, marks, dust, dirt, debris, streaks, cobwebs, rust or stains left on surfaces.

· Breakroom Cleaning. Daily - Clean and disinfect countertops, table, sink, refrigerator front and microwave oven inside and front shall be wiped clean with disinfectant. All floors shall be damped mopped, and spot cleaned (as needed).

· Trash Removal. Daily - Empty all trash receptacles. Following trash removal all receptacles shall be empty, clean, disinfected, and free of residue and offensive odors. The liners shall be replaced and undamaged. All collected waste/ trash shall be disposed and placed in dumpster located on grounds of facility. All cardboard boxes shall be broken down and removed from office and placed in a designated area.

· Restroom Cleaning. Daily - Clean and disinfect urinals, toilets, lavatories, sinks, floors, floor drains, partitions, walls, mirrors and dispenser surfaces. Empty waste receptacles. Waste receptacles shall be clean, disinfected and the liner shall be replaced and undamaged, free of residue and offensive odors. After cleaning/disinfecting of toilet seats, they shall be left in the upright position. Restroom fixtures shall be free of dirt, stains and residue. Partitions, walls, floors, grout and door surfaces shall be free of dirt, stains, and graffiti. Mirrors shall be clean, polished, and free of streaks. All metal fixtures and hardware shall be free of stains, water spots and residue. The floors shall be free of any loose trash, water, and dispenser surfaces shall be clean and bright; there shall be no dust, spots, stains, or encrustation present. All surfaces shall be dry and the corners clean.

· Restroom Supply and Service. Refill, as needed, paper towels, soap, air freshener, and toilet paper. The Refuge will furnish all supplies necessary. Following servicing, restrooms shall be stocked with sufficient supplies to ensure that the supplies will last until the next scheduled service.

1.7. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years. The Period of Performance reads as follows:

Option Year III March 1, 2025 – February 28, 2026

1.8 General Information

1.8.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is how he assures himself that his work complies with the requirement of the contract.

The program shall include, but not be limited to the following:

a. An inspection system covering all the services stated in the contract specifications.

b. A method of identifying and correcting deficiencies in the quality of services performed before the level of performance is unacceptable.

c. A file of all inspections in auditable condition as conducted by, or for, the Contractor and the corrective actions taken. These files shall be made available for inspection upon request by the COR or the Contracting Officer.

d. A method of ensuring that employees have full knowledge of work assignments and that appropriate technical expertise is utilized with each work assignment.

e. A method of coordinating each work crew’s activities with the COR.

The Contractor is required to provide a written Quality Control Plan (QCP). The Contractor may use any or all portions of this outline to prepare the QCP. A signed plan, including Contractor specific information, shall be provided to the Contracting Officer and the COR, and approved, at the pre-work conference. If changes to this program occur, updated copies shall be provided to the Contracting Officer and COR.

Failure to provide appropriate Quality Control may result in issuance of a CDR and or termination of the contract.

1.8.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

The Government will keep a record of all complaints received by the public concerning Contractor performance. Upon receipt of a written complaint by the public, the Government will attempt to verify the complaint and furnish a copy of the findings to the Contractor. Should the Government verification reveal a nonperformance by the Contractor, a Cure Notice may be issued.

A Government employee shall not be considered an Inspector unless he identifies himself as such to the Contractor, the Contractor Representative, or Quality Control Inspector. No Inspector is authorized to change any provision of the specifications without written authorization of the Contracting Officer, nor shall the presence or absence of an inspector relieve the Contractor from any requirements of the Contract.

1.8.3 Recognized Holidays:

Independence Day

1.8.4 Hours of Operation: Contractor shall provide cleaning service to these facilities five (5) days a week, Monday – Friday from 8:00am to 12:00pm during business hours excluding Holidays listed in Section 1.8.3. The Contractor must, always, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.8.5 Place of Performance: The work to be performed under this contract will be performed U.S. Fish and Wildlife Service, Iguaca Parrot Aviary on the El Yunque National Forest, Road 9966, Kilometer 7.2 Jimenez Ward, Rio Grande, Puerto Rico 00745.

1.8.6 Type of Contract: The government will award a Firm-Fixed Price type Contract.

1.8.7 Security Requirements: Contractors working on federal facilities require a Background Investigation. Awarded Contractor must complete a background investigation as a term and condition of the contract. Failure to submit to or successfully complete a background investigation will be grounds for lost consideration for contract award or contract termination. Cleaning personnel without a National Agency check and Inquiries (NACI) shall not have access to work areas without being escorted by a Fish and Wildlife Service Employee until the background investigation is completed and has cleared the individual.

1.8.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.8.7.2 Key Control. Not applicable.

1.8.7.3 Lock Combinations. Not applicable.

1.8.8 Special Qualifications/Permits and Licenses: The Contractor shall, at his own expense, obtain any licenses or permits required to perform all aspects, requirements, and work under this contract. The Contractor shall comply with all current Federal, State, and local laws and regulations and shall comply with any subsequent changes.

1.8.9 Post Award Conference/Periodic Progress Meetings: Contractor shall attend a pre-cleaning meeting prior to commencement. Iguaca Parrot Aviary designated Contracting Officers Representative (COR) will conduct a walk-through with all/each of the custodial staff to provide the specifics of each task, including the materials/cleaning chemicals to be used. The contracting officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.8.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.8.11 Key Personnel: The follow personnel are considered key personnel by the government:

Contracting Officer:

Lisa Rodriguez, U.S. Fish and Wildlife, Joint Administrative Operations, Acquisition Goods & Services Email: lisa_rodriguez@fws.gov Ph: 505-248-6797

Contracting Officer Representative (On-site Government Representative):

Marisel Lopez Flores, Project Leader, Puerto Rican Parrot Recovery Program Email: marisel_lopez@fws.gov Ph: 939-208-2929

1.8.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.8.13 Contractor Travel Not applicable.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services Not applicable.

3.2 Facilities Suitable space will be provided for the Contractor's use for work performed under this contract, as listed below. The Contractor shall maintain such space to the same, or higher standards, as similar areas occupied by the Government, and shall assume responsibility for the safekeeping of facilities provided. The Contractor shall not use those grounds or facilities as a place of habitation.

At the completion of the contract, all facilities and equipment shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of any repairs caused by the fault or negligence of the Contractor or Contractor employees. Modifications or changes shall not be made to any facilities without prior written approval of the COR. Any approved modifications to the facilities shall be at the Contractor's expense.

The Contractor shall be responsible for maintaining physical security for Government furnished facilities and property. Should the Contractor reject any or all Government furnished facilities, the Contractor shall provide all necessary facilities at no cost to the Government. All Government furnished facilities shall be used only for the performance of work specified herein.

3.3 Utilities The Government will furnish available utilities to perform the specified work. At remote locations the Contractor shall supply his own utilities such as water. The Contractor shall make a dedicated effort to conserve utilities and shall comply with all Government regulations regarding energy conservation. Government furnished utilities shall be used only in the performance of work specified in this contract. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning services.

3.4 Equipment: None.

3.5 Materials: The Government will provide trash bags; paper towels, soap, air freshener, and toilet paper.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all cleaning supplies, equipment, and services required to perform work under this contract under Sections 1.6 of this PWS.

4.2. Supplies: The Contractor shall furnish all supplies to use daily for regular cleaning tasks including, but not limited to: microfiber rags and cloths, microfiber mops, buckets, brooms and dustpans, dusters, restroom cleaning tools, spray bottles, squeeges, floor cleaner, glass and window cleaner, restroom cleaner and disinfectants, polishes.

All Material Safety Data Sheets (MSDS) for all chemicals used in the cleaning of these buildings. MSDS’s shall be given to the COR prior to use.

4.4. Equipment : The Contractor shall furnish all equipment to use daily for regular cleaning tasks described under Section 1.6 of this PWS including, but not limited to, vacuum, polisher/buffer, and carpet cleaners.

PART 5

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Method of Surveillance

Sweep/Wet Mop. Daily. No dirt shall be left in corners, behind doors, or on/under floor mats.

Clean/Low Dust. Daily. No smudges, marks, dust, dirt, debris, streaks, food, cobwebs, rust or stains left on surfaces. This applies to all offices, restrooms, work rooms, common areas, hallways, kitchen area, and the reception area.

Trash Removal. Daily. Receptacles must be empty, clean, disinfected, and free of residue and offensive odors. The liners shall be replaced and undamaged. All collected waste/ trash has been disposed and placed in a designated area. All cardboard boxes have been broken down and removed from office and placed in a designated area.

Restroom Cleaning. Daily. Partitions, walls, floors, grout and door surfaces shall be free of dirt, stains, and graffiti. Mirrors shall be clean, polished, and free of streaks. All metal fixtures and hardware shall be free of stains, water spots and residue. The floors shall be free of any loose trash, water, and dispenser surfaces shall be clean and bright; there shall be no dust, spots, stains, or encrustation present. All surfaces shall be dry and the corners clean.

Restroom Supply and Service. Daily. Supply Room, as needed, paper towels, soap, air freshener, and toilet paper has been refilled.